Dick Wickstrom Chevrolet
Customer Reviews of Dick Wickstrom Chevrolet
Review type:
Mario Medina
by Karenmaize on 10/21/2015Our salesman Mario Medina was very good. He was very nice and helped us get a car that would fit our needs.Great people to deal with!
by SharonB44 on 09/28/2015After having owned my 2002 Impala for 14 years, I decided it was time for a new car. I wanted to lease a new car and went to Wickstrom to test drive various models. I was treated with friendliness, courtesy and patience in my quest to… find just the right car for me. The staff there made my visit an extremely pleasant experience...I am so pleased to have chosen Wickstrom.Our goal is to provide the very best in customer service. We thank you for this five-star review and we look forward to helping you again in the future. Mike Seydlitz, Sales Manager, 630-529-7070
Great Experience, Joy to purchase from!!
by Djcutnpaste on 09/21/2015JT was very quick to respond to my initial inquiry and very attentive to what I wanted. After my initial contact with JT I was then working with Danielle for the majority of the process. Danielle was very attentive to what I was asking… for and very helpful in helping me understand what I should be looking for and understanding what I can actually afford. I also appreciated that they allowed me my space to also think through my options and were not trying to push me into a decision. I was offered similarly equipped truck at another dealer for a lower price. I brought this to Danielle and JT's attention and they were able to match that price, and ultimately I decided to go with them as I felt they were more supportive of of my decisions and much more enjoyable to work with.What an enjoyable review to read! It is reassuring to know that JT, Danielle and the rest of the team provided you with a hassle-free and welcoming shopping experience. Dick Wickstrom Chevrolets primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. We look forward to seeing you for your next appointment! Mike Seydlitz, Sales Manager, 630-529-7070
2016 Chevy Colorado z71 Purchase
by Burch31 on 08/19/2015Everyone I have worked with at the dealership really helped out a lot. This is my families 5th vehicle from a Wickstrom dealership (4 from Chevy & 1 from Ford).Good Car Buying Experience
by Paulettegail on 08/02/2015updated 08/14/2015I was very comfortable our sales person, Latif Kalic. He made sure he could answer all of our questions and put us at ease. Tony White, finance director, was also excellent at helping us with our finance needs.Hello Paulettegail and thank you for your kind words! Latif and Tony are great assets and we appreciate them for giving you that comfort during your experience! We thank you again and we look forward to servicing you again in the future! Enjoy your purchase! Best, Mike Seydlitz, Sales Manager, 630-529-7070
2015 Chevrolet Impala LTZ
by DSmif on 05/28/2015updated 06/05/2015In June 2014 my only key broke on my 2008 Chevrolet Malibu LT and I needed a replacement ASAP. With Wickstrom Chevrolet being the nearest Chevy dealership from our residence I visited Wickstrom's service department and right away received… no nonsense assistance. (I had visited Zeigler Chevrolet earlier in the week and received the run around from them) The gentleman in Wickstrom's service department assisted me all throughout my saga of acquiring another key. Because of his outstanding service I knew my next Chevy purchase was going to be with Wickstrom Chevrolet. I went through the GM military discount website and selected Wickstrom Chevrolet as my primary dealer. From there I received a call the following day from I believe a gentleman named JT and setup an appointment to come in and take a look at their current offers. When I arrived JT introduced me to Patrick Mola who was my product specialist. I informed him that I was interested in a 2015 Chevy Impala LTZ and what my reasons for that were. Mr. Mola and JT were excellent and very professional the whole way through and made my purchasing experience quick and painless. I would definitely recommend Wickstrom Chevrolet to my family friends and coworkers. Overall I was satisfied with my experience from the walk in to the test drive and finally making the deal on my new Impala. If the time comes for me to make another purchase I will exclusively choose Wickstrom.Thank you for leaving us your positive review! The goal of the Dick Wickstrom Chevrolet team is to ensure a painless and efficient purchasing process for each of our customers. We're happy to read that JT and Patrick did a great job in assisting you in your purchase. Please remember that we're always here to assist you with any future auto needs and be sure to keep up with us on Twitter and Facebook for access to exclusive content. Mike Seydlitz, Sales Manager, 630-529-7070
Great Customer Service
by TracieM on 05/20/2015updated 05/29/2015Felt very comfortable, not rushed or pressured. Had a great salesman, sales manager, and finance manager. Everyone was very knowledgeable, and there was no haggling, or back and forth to get the best price. I am not sure if I should name… names, but, our salesman Latif, and the sales manager Mike treated us fairly and as friends. The whole team showed excellent customer service.Thank you for sharing your experience with us, Tracie! Our team works incredibly hard to exemplify the Dick Wickstrom Chevrolet commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Also, visit our Facebook and Twitter pages for access to our exclusive content. Mike Seydlitz, Sales Manager, 630-529-7070
Got My Truck
by Scott2500HD on 05/18/2015updated 05/29/2015It was a pleasure doing business with Wickstrom Chevrolet. They allowed me to do it my way in getting the right truck and the right deal. Drew was especially helpful and professional in leading me to get the truck I wanted. There were no… surprises, the truck came in exactly as was ordered, and the deal we stuck was the deal I ended up with.Thank you for leaving us this review, Scott. We are very happy to hear that Drew could help get you set up with the perfect truck for you. If there is anything more we can do for you please feel free to come back and see Dick Wickstrom Chevrolet any time! Take care. Mike Seydlitz, Sales Manager, 630-529-7070
Happy Customer
by LGSMITH on 04/07/2015updated 04/22/2015Drew, the salesman, was relaxed and not pushy, felt very comfortable with him. Also knew the car, answered every question right away. The finance process also went very well, again, no pushing to get me to buy something. Also, very nice… lounge in the showroom.Leasing Experience
by drlml on 03/27/2015updated 04/03/2015Just leased a car and it couldn't have been a better experience my salesman Mark Conavor made the process very enjoyable2015 Chevrolet Equinox
by JennSki on 02/16/2015updated 03/02/2015This was my first time getting a car from a dealership. It was a great experience all the staff @ Wickstrom was more than helpful and pleasant people to do business with!Brand New Car with Quality Control Issues
by Fxapple on 01/28/2015"Check-out" finance phase took much to long especially considering a deal was struck before I arrived at the dealership. Everyone was courteous and professional. Leaving with a brand new vehicle with 10 miles on the odometer, I encountered… issues with the heat/ac blower motor, OnStar and Navigation features. Dropped off car at service department the next day and they had to replace blower motor, but could not do anything with OnStar or Nav because it was Saturday. Dropped off again on Monday and waiting for parts to arrive. It would be fair to assume that the dealership did not checkout these important features of a new car when it first arrived at the dealership and before they offered it for sale. I did receive a loner car to drive until mine is repaired, but hopefully no more trips to the service department will be necessary except for regular maintenance.Great Experiencie and Satisfied Customer
by Sonny1318 on 01/21/2015My wife and I just came in to take a quick look. A friend of ours recommended Mark. He asked us what we were interested in, and we gave him a general idea. Let me say that this man is a complete pleasure to deal with. I had no intention of… buying that fast. But after being helped by Mark, I really felt very comfortable working with him. I've bought many vehicles in my life, and never remember such extraordinary help. I never felt pressured. And truly felt he was concerned with helping us, in every aspect of the process. I not only felt great about the deal, but he really made it an enjoyable experience. Great job Mark, thanks.Wickstrom Chevrolet makes the difference
by David__1000 on 01/17/2015Everyone at Wickstrom Chevrolet was professional, friendly, knowledgeable, and customer focused. I am very pleased to have picked Wickstrom for my new car purchase. Chevrolet makes the car, Wickstrom Chevrolet makes the difference. I am… more than satisfied with my new Chevrolet from Wickstrom.David, thank you for taking your time to leave us this amazing feedback! It's wonderful to know that you feel confident in your decision to choose Dick Wickstrom Chevrolet as your dealer. We are determined to professional, friendly, knowledgeable and customer focused service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. We would love to work with you again. Mike Seydlitz, Sales Manager, 630-529-7070
Corvette purchased fro Wickstrom Chevy
by Nicco53 on 01/06/2015This is my second car purchased from a Wickstrom dealership. I have to say I have never been more pleased working with everyone involved. From the sales department to the service department, everyone bends over backwards to make you happy.… And in this case Patrick & TJ could not have been better to work with! Oh, and I love my car.Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. Im so happy to hear that Patrick and TJ were able to help find the vehicle that you like. We would love to work with you again. Find us on Facebook; we offer exclusive specials for our likers and followers. Mike Seydlitz, Sales Manager, 630-529-7070
Wickstrom Chevrolet Dealership
by AnnMcCarthy on 12/22/2014This was the third vehicle we purchased from Wickstrom Chevrolet in Roselle, IL. We are very pleased with the dealership from our salesman Mark Connover to the service department.Thank you, Ann for taking the time to write this fantastic review and assign our dealership such a wonderful star-rating! We work very hard to ensure that each of our customers is 100% satisfied with their experience. Mark will be happy to hear your comments. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Facebook. Mike Seydlitz, Sales Manager, 630-529-7070
Bought a Sonic LT at Wickstrom Chevrolet
by Vibeman on 10/16/2014updated 11/07/2014Highly professional service throughout the car buying process. My salesman and Wickstrom did everything in their power to secure my business. I got the car I wanted for the price I wanted, so I'm a happy customer.Very Satisfied Customer
by Vicki821 on 10/27/2014updated 11/04/2014The entire team worked very hard to get me into the car I wanted and at the price and payment I needed to be.[non-permissible content removed]
by damonc123 on 08/25/2014Purchased a 2012 Chevy Traverse from Mike at the beginning of the year. Perfect car, perfect price, great service. I was in and out in no time. Got a fantastic deal and was treated with respect. I have sent many people to them and will… continue. GO see Mike [non-permissible content removed]. Service department was great took care of a recall in lighting time. Oil change was a great price as well. ThanksWe cannot thank you enough for your wonderful review and for your referrals! It's encouraging to know that Mike was able to help find the perfect car for you at the best possible price. Please come visit us if you need anything else, be it service or sales. It's our pleasure to assist you. Dennis Rivera, Finance Director
Recommend
by Nancy_F on 08/11/2014The steps for my new car purchase made sense, and included my needs. My decision to purchase this Chevrolet & the last one would have been a no if my concern for the body showing significant rust or wear in the future hadn't intelligently… and clearly been explained and convinced me otherwise. In addition I would rate Wickstrom's service center as excellent for routine maintenance. I have not had need for major repair on my 1998 Lumina, as it still is as reliable as ever and looks very good, but son needs the car.Nancy, congratulations on your new purchase! It was a pleasure to read about your second buying experience with us. We strive to ensure that no question or concern goes unanswered and to be able to show you dedicated and personalized service. It is great to know that our staff's excellent customer service has earned your continued patronage. We look very forward to seeing you again in the future! Dennis Rivera, Finance Director
This dealer is selling problem used vehicle
by arvin97 on 03/04/2009This dealer is selling used car with mech. problems. I bought one minivan from them and it run no more than 5 days less then 200 miles, they engine gave up. I call them and ask what can they do for me, they said they are willing to get me… another one. I select 3 cars and the sales manager told me that those cars are also with problem. And tell me to wait and they will call, and i wait for a month, never hear from them again. I have the car fixed, cost me more than 6k. Will not go back, and hope they will finish with the Lehman Brother. If you really want to get something from them, make sure you check it twice, and check the vehicle again and again. Those fellow there is not honest.
Chevrolet Equinox
Chevrolet Express
Chevrolet Traverse
Thanks for this five-star review! We love providing our customers with a great experience. Were glad that Mario was a great help in purchasing your new car. Hope you enjoy it! Have a safe drive. Sincerely, Mike Seydlitz, Sales Manager, 630-529-7070
by wickstromchevy on 10/30/2015