McGrath Honda of St Charles
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Customer Reviews of McGrath Honda of St Charles
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Horrible, [non-permissible content removed] and inhuman sales and finance
by Dj on 08/11/2021Please see the documents carefully. They are going to switch numbers here and there that are very difficult to catch. Don’t fall for their tricks. I will prefer not even going there. They rejected their own offer price three times trying… to milk my situation. Making the agreed sum by $500+. Upon showing the email from them i was told “ who cares what that employee wrote, their work is to just bring you here”. Please remeber they are not your friends. Please take a pen and paper and do basic math to confirm their numbers. After wll the approvals and purchasing the car and driving it for almost 400 niles they said sorry we cannot give you a loan dur to visa reasons. At time of selling all the documentation looked good. To conclude they are [non-permissible content removed]. Sales people are [non-permissible content removed], managers are not even humans and finance people are straight out of hell. Plewse be careful. Same with mcgrath in elgin. Sadly i had to purchase a vehicle because it was lat day of my rental after a car accident.#BaitAndSwitch
by BaitAndSwitch on 06/20/2020Buyer beware of bait and switch practice at McGrath Honda at St Charles. I verified the year, model, features and color with their best offer price via text. Twice. I excitedly went into the dealership to finalize and then was told it was a… mistake. The exchange at the dealership made me feel defensive, like I had to prove what was agreed (which I did since I had the texts) I wonder how often this practice occurs?? Needless to say I am not giving this dealership my business.Easy to deal with
by BradF on 05/13/2019We recently purchased an Odyssey from McGrath Honda, and it couldn't have been easier. We had a sense for what we wanted before we same in, and test drove the vehicle to confirm it was what we wanted. David was pleasant and knowledgeable.… We let them know what we thought a fair price was, and quickly agreed to a price. They didn't have the color in stock that was our top choice, but traded with a nearby dealership and our chariot was ready to go the next day. There was a kids area that kept the kids entertained while we filled out the paperwork. This place knows how to make it easy for a family to buy a vehicle without taking advantage of them.Excellent Experience!
by J.Wiet-S.Johnson on 08/18/2017Never been to McGrath STC before, but definitely will return! My mom was interested in leasing a new car, so I went with to help her out. From beginning to end, Ruben, Carlos, and Mike could not have been nicer to deal with! We were also… very impressed with all of the follow-up Ruben has provided to my mom. It was her first car dealership experience in decades, and it was beyond her expectations! Thank you! J. Wiet & S. Johnson - Geneva, ILBUYER BEWARE!!!
by sampill on 05/05/2017POTENTIAL BUYERS BEWARE!!!! The car business is such a competitive and cut throat business and I have no doubt that some of the people that own car dealership are honest and reputable. However, they tend to do a horrible job hiring… people who work for them. To expedite the purchase process and not wanting to haggle back and forth on a purchase, I contacted the dealers internet sales department and was given an E price for a new CRV, which I felt was fair. I was assured the car was new and they would have it ready on their lot for me to test drive and purchase at the price I was quoted online. I was also given a price for my trade in, which was in outstanding condition as confirmed by the salesperson at the dealer. When I got there the person I was supposed to meet was MIA, Mike Bennett was ready and willing to help, and I have no complaints about my interaction with him. Much to my chagrin, the car was not at the dealership, we drove to a remote lot to get the vehicle, the car had almost 300 miles on it and the low fuel light was on, good thing we did not go for a long test drive. Mike was apologetic and stated that is the only vehicle they had in the color I wanted. I was then told the used car manager was gone for the day, however Mike gave me a trade in value from Edmunds website which was close to what I had received online, I felt I could do a few hundred dollars better and told him that. He then disappeared for 10 minutes, I was not expecting the old antiquated good cop, bad cop routine. Mike came back with his Manager Shiraz, who oozed of arrogance and came across as being full of himself; he immediately low balled me with a price that was $1500 less than what I was quoted by Mike and what I had received prior to coming to the dealership. I decided I would be better off giving my business to someone else, I would rather pay a couple hundred more than to entertain someone like Shiraz, whose tone and delivery is so poor that he should not be working in a field that involves dealing with people. This dealer lost by business because of Shiraz who was full of himself and suffers from an inflated ego. I wonder how much more sales, ownership is willing to lose, before Shiraz goes from being an employee of the company to a customer.Extremely Satified
by dilloncady35 on 03/10/2017I came in to look at a used 2014 Honda Accord coupe. Michael Pompilio was my sales rep. He answered every question I had about the car. He was both extremely knowledgable, understand, and helpful. He offered me several financing… opportunities, warranty packages, and was overall very relatable and trustworthy. I ended up purchasing the car and without a doubt it he contributed towards that decision. He and I had a prior agreement to fix a few interior panels upon my purchase, and he has continued to help me with this process. I will definitely refer McGrath Honda Saint Charles after an excellent, professional experience today!Jekyll and Hyde Service
by McgReview on 09/06/2016Recently bought a car from McGrath Honda. They started off with great overall service…no complaints. However, after agreeing to purchase a car the overall service became drastically disappointing. The finance manager in efforts to sell… us more unwanted warranties decided to pressure my wife into purchasing additional warranties even though we attempted at least 10 times to decline. Lastly as we were leaving with the car our sales person basically demanded we rate him a 10 on a service survey email. I was severely taken back by this request. This individual failed to provide requested information several times and failed to call me back with additional details I had requested. I think with the service I experience towards the end of my purchase process I will not be returning in the near future to purchase a car.Go elsewhere
by Coreyjm2010 on 09/05/2016Was with a friend who had never bought a car by himself attempting to keep him from being taken to the cleaners. Decided on a car and a price within range but refused to settle for a interest rate that was being offered. It was a used car… so that's ok not a issue. My problem was with the member of leadership Dustin who chose to come out try to close the deal when my friend opt'd to go next door to Nissan the manager stood up and stormed out of the room while my friend hand was extended to thank him for the time and let him know he very well could be back in 2-3 hours as the other dealership he wanted to compare to was next door. I get that it is frustrating but to be that disrespectful to ignore someone attempting to shake your hand is mind blowing to me.Over Priced
by b332676 on 03/19/2016Tried to buy a Honda Civic, had one priced $2000 Cheaper at another dealer 50 miles away. They would not match the price and laughed at my deal. drove 50 miles and bought the car the same day. They lost a sale!! Very Rude alsoFriendly, no pressure
by irishmags75 on 08/26/2015The folks at McGrath Honda in St. Charles were a delight to work with. The service I received there was quick and stress-free. Every person I worked with there was professional and kind. I look forward to working with them again in the… future!Great Sales team at St. Charles Honda
by akshar on 06/24/2015The sales team at the McGrath Honda in St. Charles were phenomenal. They listened to what we had to say and tried to get us the best price. The process to buy the car took two different trips, and after the first trip the sales… representative ( Rob ) had really good follow up. He made sure that he was going to help us get the best price. Not only were the sales team really helpful, but so was the finance team. Nik explained everything to us clearly and gave us a great deal.MC GRATH HONDA OF SAINT CHARLES
by SIENNA2036 on 06/05/2015updated 06/15/2015My experience with McGrath Honda of Saint Charles was stellar. I was able to walk through their inventory on their lot and not be hounded by salesman. Once I came in the showroom, I was asked if I was being helped, I replied I was… interested in the New 2014 Honda Insight and I needed to test drive it, a salesman introduced himself, made a copy of my license and away we drove. We discussed what I was hoping to achieve during the test drive, went back to the dealership to run credit and trade in estimate. I was out just under 2 hours. I would give this transaction 5 Stars. All the parties involved were very helpful. The after sales service they have is great. In 2009 I purchased my Pilot from this dealership, they were also very accommodating, McGrath Honda of Saint Charles is our Super Store.Honest, straightforward and courteous dealership
by Emmasgrandma on 06/12/2015I've purchased many new cars but this was by far the best experience. I'm a 61 year old retired professional woman - did my research first and brought my IPad with Kelly Bluebook and other relevant info linked. Mike P. was a genuinely great… young man to work with, as were the rest of the business associates throughout the purchase. I got a below sticker deal and added some nice exterior excessories as a result to my beautiful 2015 CRV touring. Fair trade in offer as well. McGrath Honda has won another loyal customer. From what I read, I am one of many. You can't go wrong here.McGrath Honda - Loving It!
by mammers9468 on 06/09/2015Purchased 2015 CRV. Excellent personnel, informative staff, friendly people, clean - overall experience was FANTASTIC! You should consider McGrath Honda if you are car shopping!New Odysesey Purchase
by Edjones51 on 02/03/2015I enjoyed the experience. The Sales rep., Gen Manager and Fin. Mgr. were all excellentGreat service great salesman
by james2475 on 01/19/2015Always had great service there, I recently bought another car there. Salesman Greg was very prompt and informative on what I wanted. also shout out to Jonathon the finace mgr for getting us a great rate for financing. Will always be… a loyal customer.Wonderful!
by birdbirdbird on 12/17/2014I bought a new car at McGrath Honda, and I have been so pleased! Everyone was helpful, friendly, and patient! I'd recommend them to anyone!Happy with my new purchase
by luvhonda2 on 12/10/2014I just purchased my 2014 CRV from McGrath of St Charles and I am extremely satisfied. I am happy with the service I received from each individual I dealt with that night. They very patient with me/my needs and went above and beyond to make… sure I was thoroughly satisfied with my purchase. This is my second vehicle from this dealership and will definitely be going back.Very Patient Pilot.
by cocoamax1 on 12/02/2014I have been to McGrath Honda 3 times prior to this to try to purchase vehicles, 2002, 2003,and 2009. Each of those times we walked out of the dealership either because of the way the salesman treated us or because their pricing was just… way out of line. HOWEVER, this experience was much different they must have a new regime of people there. We went in to look at the CRV told them up front we were not even going to entertain purchasing that night, and ended up test driving the CRV and the PILOT. We loved the Pilot we told the salesman what we were looking for and that we would be back. The only thing I didnt like was that the salesman called us multiple times to see when we would be ready to buy. Other than that we went back 3 times to look at the vehicles, to ask questions, and to see the colors during the day. After changing our minds 3 time on the color we purchased the Pilot. It took forever to get the paperwork done but they were even able to beat the interest rate for financing that I was able to get elsewhere and we were able to get an awesome price for the car. You just need to know your bottom line when you go into deal with any dealership. So so far so good I haven't had to work with the service department yet. So I'm hoping their staff works with us as well as everyone else did.Beware Misleading Internet Quotes To Lure You IN....
by scottque on 07/08/2014I have twice now tried to buy a new Odyssey Touring (2008 & again in 2014) from this spacious, modern dealership, which is about 2 miles from my home. Both times I have failed. For the 2008, there was about a $2,000 price gap between their… offer and a competitive dealer. Fair enough. Most recently, I received an excellent internet quote, and spoke to the internet sales guy on the phone to set up an appointment at the dealership the next morning. Turns out the internet quote was extremely misleading - to put it nicely - as it had factored in over $1,000 in incentives that I did not qualify for, and another $500 that expired the same day that I received the quote. Further, there was no coordination between the internet sales guy and the sales guy at the dealership. Once at the dealership, I had to go over all of my information and wants again, and eventually the sales guy said they did not even have color that I wanted - when the internet guy told me the day before that they did! The sales guy then proceeded to tell me he had a great deal on a pre-owned 2011 vehicle!! Long story short, they eventually located the color and I was considering buying the car at a higher price, but they then low-balled my trade-in at about $1,500 lower than I eventually got from a competitive dealer. Long story short, I wasted 90 minutes of my time with these guys, and I will never try them again.Best experience
by maryslew on 07/06/2010After an exhausting time shopping through the internet for a the car of my dreams I landed on this dealership. Met with Cara and she new the right questions to ask after driving three different vehicles I realized the right one for me. With… no hassles she got right down to the price I was looking for and made my life easy! I was dreading this process and all the horror stories faded away with how nice it was to deal with a women who was professional and took care of my needs. I would definitely come back and have with my friends.
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