Customer Reviews of Mercedes-Benz of St Charles
Review type:
Best Dealership ever!!!!!!
Best Dealership ever!!!!!!
by Kim on 03/19/2025I truly felt welcomed! everyone greeted you with a warm smile and a sweet hello as you entered! Heather was so the best! she made my car buying a true experience that I will never forget! very helpful, knowledgeable and honest! She went… above and beyond for me. She was awesome!!Glad you enjoyed your purchase experience, Kim! We strive to make each and every visit with us exceed your expectations. Thank you again and we hope you are enjoying your new car and wish you many happy miles!
Easy purchasd
by StacyM on 01/31/2025Everyone working was nice to work with. Andrew was my salesman and he was great.It is our pleasure assisting you with your purchase! Thanks again and we hope you are enjoying your new car and wish you many happy miles!
Thrilled to have assisted you with your purchase, Stacy! Thank you again and we look forward to working with you on your auto needs for many years to come. We hope you are enjoying your new car and wish you many happy miles!
Outstanding Servicd
by Barbato Terry on 01/24/2025updated 01/31/2025Always a loaner car waiting for me. Dean goes through the entire list of service items, along with cost, in advance of the work being completed. He calls if there are any issues as they progress with working on the car, and discusses… options with you. My car is always cleaned and sparkling inside and out when I pick it up. Dean is awesome - a professional with a friendly and caring personality - couldn’t ask for more!Glad we can assist in keeping your vehicle in the best shape! Thanks for sharing. Your support is appreciated.
Simple, Smooth transaction
by Wayne Goodman on 12/19/2024Sales personnel were great! No pressure, easy process.Thanks for sharing your thoughts. Your support is appreciated!
Glad we were able to find the right car for you! Thank you again and we hope you are enjoying your new car and wish you many happy miles! Happy Holidays for all of us at Mercedes-Benz of St. Charles!
Annual Service
by Randall on 12/02/2024Great job on my annual service. All the people were amazingThank you for being our amazing customer! Thanks for sharing your thoughts, Randall! We Wish you a wonderful holiday season!!!
Awesome
by Nano on 10/31/2024Really Nice And Professional PeopleThanks for sharing. Your support is appreciated!
Excellent service
by m milella on 10/26/2024Excellent service as usual.Thank you for being our customer!!!
Highly professional organization.
by Jack T Hartwig on 10/12/2024Andrew S. is an accomplished professional. He made himself available, was complete with all the information, and willing to accommodate the customer's schedule. Very happy with the vehicle, and Taylor's complete tutorial on how the system… work.It was our pleasure assisting you with the purchase of your new Mercedes-Benz. We look forward to working with you for many years to come on all your Mercedes-Benz needs. Thanks again and we hope you are enjoying your new car and wish you many happy safe miles.
The best
by Dennis Maggio on 09/18/2024I was treated like a king. They went out of their way to make sure I was always very satisfied. Can’t say enough good thingsWe do our best! Thanks again for this recent purchase and we look forward to continue assisting you with your Mercedes-Benz needs. Hope your enjoying your new car and wish you many miles of smiles!!!
Outstanding
by Service Department on 08/31/2024I have over four decades of car ownership and this is by far the best service department. I wouldn’t think of entrusting our vehicles to anyone other than Dean. He is friendly, professional, and trustworthy. I feel like a friend is taking… care of our cars.Thank you so much for the fantastic review! We are dedicated to maintaining the highest standards in servicing your vehicle and ensuring it runs at its best. Your support means a lot to us, and we're committed to continuing to provide top-notch service.
Great experience
by Penny on 06/19/2024Mu husband and I have been longtime customers of this dealership. We always have a great experience whether it be sales or service. The entire staff makes you feel valued and take great care of their customers. I highly recommend them.Thank you so much for your glowing review of your service experience. Your support means the world to us!
Always Reliable Service
by John W on 05/01/2024I always have my CLS 450 serviced at Mercedes-Benz of St. Charles, but my most recent visit was for a simple recall notice related to a potentially loose connection at the 48v battery. Made the appointment and chose to wait since this was… a relatively minor check and fix recall. Was in the customer lounge about long enough to have half a cup of coffee and read a few pages of a book and they were finished with the car, as there were no issues identified and I was soon on my way.We are glad the recall process was smooth for you, and thank you for your kind words! Customer satisfaction is our top priority, and we appreciate your support. If you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help and ensure all your experiences are positive.
2024 S580
by Dan DAmico on 04/30/2024Another excellent purchasing experience with M-B of St.Charles, Illinois. I can't say enough to express the appreciation and service level I experience every time I work with the good people at this dealership!I Thank you so much for your continued support and trust, Dan! It's been a pleasure assisting you with your Mercedes-Benz needs, and we're committed to providing excellent service for years to come. Enjoy every moment with your new car, and here's to many miles of smiles ahead!
Good Job, Easy Process
by Bob W on 04/19/2024The selling process on my Mercedes was easy. What impressed me most was Taylor, the person who explained all of the technology on the car (and there’s more than I could imagine). He was through, patient, easy to understand, and made the… whole experience more enjoyable.We're delighted to hear that you had a positive experience working with us, Bob! Your satisfaction is our top priority, and we're committed to continuing to provide you with exceptional service for all your Mercedes-Benz needs. If you ever have any questions or require further assistance, please don't hesitate to reach out. Thank you for choosing us, and we hope you're enjoying every mile in your new car!
Easy to work with
by SScott on 04/21/2024They made everything painless from drop off to pick.We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we're delighted that everything met your expectations. Thank you for choosing us, and we look forward to serving you again soon!
Great car buying experience!
by Lamont Rumbers on 01/24/2024My salesperson (Paul) and the staff were very knowledgeable, courteous, and professional. The transaction was the easiest car-buying experience ever. I was in town on business and had little time to waste. They met me halfway through… the process, and I was good to go. You'll want to talk to these guys if you are in the market for a Mercedes.It was our pleasure working with you and we are thrilled to have you as our customer, Lamont! Thank you again and we hope you are enjoying your new car and wish you many happy miles!
MB St. Charles Rocks!
by Marcus Ruef on 01/07/2024Service Coordinator Corey Weaver has been managing the care of our ML350 for five years. We have had to have some repair work, and he has always been fair, consistent, and considerate. I feel valued as a customer.It is our pleasure assisting you with you MB needs, Marcus! Thanks for sharing your thoughts!
Paul was great
by Jeff Gennarelli on 01/04/2024Everyone was very helpful and pleasantThanks for sharing your thoughts, Jeff! We appreciate your support.
Mostly a good experience.
by Gary Blihovde on 01/04/2024We were there on the last day of the year for buying a car. They were very busy! Because they were so busy we had to wait several hours to complete the sale. I took away one star for that but understand that it was not all their fault.… They were just swamped with buyers.Our apologies for our busiest day of the year. We do our best to accommodate our customers! Thank you again for your purchase! We hope you are enjoying your new car and wish you many happy miles!
Excellent experience
by racheal on 12/28/2023Marco and the cashier went above and beyond. Everyone was polite and friendly. I will return to this dealership for future service and I highly recommend Marco in service. They gave me a loaner car as I’m from far away/out of town and my b1… service was expected to take 3-4 hours but it was done in only 2. Very pleased.Thrilled to have you as our customer and look forward to assisting you with you auto needs for many years to come. Thanks again and we hope you are enjoying your new car and wish you many happy miles!
Routine maintenance
by Bob on 12/17/2023Have always been happy with service department. Whether just adding air to tires or having scheduled maintenance performed. Staff is always courteous and professional.We are thrilled to have you as our customer, Bob! Thanks for sharing. Wish you a wonderful holiday season!!!
Happy holiday to all
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz of St. Charles is a proud member of the Resnick Auto Group, a dealership group dedicated to excellence in customer service, vehicle selection, and repairs and maintenance. Our Mercedes-Benz dealership embodies this commitment in everything we do.
Between our vast inventory of brand-new Mercedes-Benz vehicles and certified pre-owned Mercedes-Benz models, you’re guaranteed a great experience in an environment meant to put you at ease. And with our trained and certified technicians, you can rest assured that all engine work is being carried out with utmost professionalism and care. This is why drivers from Aurora, Wayne, Elgin, Batavia, and Elburn come to us in the first place, and also why they continue to rely on us well into the future.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Glad you enjoyed your purchase experience, Kim! We strive to make each and every visit with us exceed your expectations. Thank you again and we hope you are enjoying your new car and wish you many happy miles!
by jjoern on 03/24/2025