Customer Reviews of Mercedes-Benz of St Charles
Review type:
Best Dealership ever!!!!!!
by Kim on 03/19/2025
I truly felt welcomed! everyone greeted you with a warm smile and a sweet hello as you entered! Heather was so the best! she made my car buying a true experience that I will never forget! very helpful, knowledgeable and honest! She went… above and beyond for me. She was awesome!!
377 reviews
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Great Car Buying Experience
by baseballguy10 on 09/08/2015We are extremely happy with our recent experience at Mercedes Benz of St. Charles. Carol Bucaro is an exceptional sales person. There was no awkward pressuring. She is very knowledgable and handled our transaction perfectly. We… originally intended to purchase our 2013 E350 from another location for a slightly lower price, but in the end decided to complete our purchase here due to the wonderful interaction with Carol and the value added benefits of purchasing from Mercedes of St. Charles.Thank you for your purchase and sharing your experience with Mercedes-Benz of St. Charles!
Friendly service
by powerskf on 08/18/2015Work was done in a timely and professional manner. No pressure sales environment. No hidden costs.Thank you sharing your experience with our service department!
LOVE the Service Department at Mercedes St Charles!
by MercE350S on 07/21/2015Phenomenal service and truly caring people working there! They go out of their way to accommodate and don't make the customer feel as if their requests are an imposition. I am very happy with my choice to purchase a car from Mercedes STC… and a big part of that is because of the service dept!We are thrilled to have you as our loyal customer. Thank you for sharing your experiences with us!
Excellent
by Leads1 on 07/07/2015The services were completed as promised in the appropriate timeframe and everyone was pleasant to deal with.Thank you for sharing your experience with Mercedes-Benz of St.Charles!
Thank you for sharing your positive experience!
Joel and his team did a great job!
by ROlson1224 on 07/06/2015I recently purchased a 2013 GL 450 and the brakes had some problems. Joel stood behind his promise of the certification process and fixed the brakes. I love the new vehicle and appreciate the efforts of all the professionals there including… Chris in Sales, Derek in Service, Joel May, Gene Woods, Zach Smith. Job well done gentlemen, job well done!Thank you for sharing your experience. We are here for all your automobile needs! Thanks again!
Robert Hardy was Satisfied
by rhardy2 on 07/03/2015Once again I was Extremely Satisfied with my service appointment. Dean Pontrelli is Excellent as Always! Robert HardyWarranty Service
by wwwprof on 07/25/2014updated 07/03/2015MB St. Charles was very accommodating. All the work requested was performed and I am pleased with the result.SLK350
by wwwprof on 06/25/2015updated 07/03/2015Was charged $10 for gas and only drove loaner 10 miles.Check steering
by Lseldal on 06/26/2015updated 07/03/2015Fast great service. Derek Katz is very helpful and prompt. He goes above and beyond to help get my car in order!! Thanks!!Lone Savior
by Shilipep on 06/24/2015Mercedes Benz of St. Charles is the only reason I have not sold my GL350 Bluetec. After a less than stellar buying experience from Mercedes-Benz of Chicago and a very poor service experience at Mercedes-Benz of Hoffman Estates, the Resnick… Group's team in St. Charles have been great to work with. Mark M. is a great person to work with, and Steve does a great job of following up as well.We thank you for your positive review!
Efficient and Professional
by BWalmz on 06/17/2015Erv Janicki was my advisor. I was n and out in less than an hour and all work was completed as promised they all are great folks to work with.Thank you!
oil change
by danhorv on 06/12/2015Great service, prompt, loan car and reasonable price for services.Thank you!
Service beyond my expectation
by all2831 on 05/19/2015updated 06/02/2015From Gene Moods to the service department, I feel very well taken care of. Always warmly greeted and sincerely dealt with no matter the issue. Thanks for your great attention and service.Thank you!
Great service worthy of the Mercedes Benz name.
by SmartForLuis on 06/02/2015Scott, the smart ForTwo advisor, provided perfect service with great communication. I thoroughly enjoyed my buying experience and really enjoy my all black smart ForTwo. Moreover, I just brought my smart in for its annual service and the… experience was once again flawless. Derek Katz was my service advisor and he provided a comprehensive breakdown of services available and what services beat served my smart. Overall, wonderful experience from a highly recommended dealership.Thank you for sharing your experience with us!
above and beyond
by jpandamom on 05/19/2015updated 05/29/2015Excellent service. The rep above and beyond and got me a quote for some body work that needed to be done. it was quick and excellent body work that was able to be completed in just 2 days while my car was in for service. Great manners and… customer service.Thanks for sharing!
Exceeded expectations
by JTMiller on 04/23/2015updated 05/06/2015Very nice people and professional serviceThank you!
Satisfied Service Customer
by Time4achange on 05/01/2015Service performed in a timely manner. Comfortable customer lounge area. Courteous, pleasant and helpful service advisor.Thank you for sharing your experience!
GLA purchase at MB of St Charles
by Pam_Jim on 04/25/2015Awesome experience with MB of St Charles, our salesmen Scott Anderson was fantastic, professional and a real export in the product. The entire dealership was this way from GM down to service and porters. Excellent staff at his great… dealership. Best car buying experience to date for us.Thank you for sharing your experience!
First Service at MB St Charles
by MBSLFAN on 04/19/2015This was my first service at your dealership. I own 3 Mercedes Benz automobiles but did not purchase any of them from you. I was welcomed and treated as if I had been a long-time customer. Derek Katz did an excellent job of advising and… giving me confidence in your dealership. I'll be back.Good job
by Magic1949 on 04/14/2015Was treated very nicely by dean. He made the visit very pleasant2010 Certified White E550
by Drews5 on 04/13/2015Mark was very helpful and followed through on Joel and Wayne's commitments. Great experience with all that I've come in contact with at SCMB
Mercedes-Benz GLE-Class
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Mercedes-Benz GLC-Class
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About our dealership
Mercedes-Benz of St. Charles is a proud member of the Resnick Auto Group, a dealership group dedicated to excellence in customer service, vehicle selection, and repairs and maintenance. Our Mercedes-Benz dealership embodies this commitment in everything we do.
Between our vast inventory of brand-new Mercedes-Benz vehicles and certified pre-owned Mercedes-Benz models, you’re guaranteed a great experience in an environment meant to put you at ease. And with our trained and certified technicians, you can rest assured that all engine work is being carried out with utmost professionalism and care. This is why drivers from Aurora, Wayne, Elgin, Batavia, and Elburn come to us in the first place, and also why they continue to rely on us well into the future.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Glad you enjoyed your purchase experience, Kim! We strive to make each and every visit with us exceed your expectations. Thank you again and we hope you are enjoying your new car and wish you many happy miles!
by jjoern on 03/24/2025