Customer Reviews of Mercedes-Benz of St Charles
Review type:
Best Dealership ever!!!!!!
Excellence achieved, as always!
by Melanie Zahner on 10/09/2021Great job Dean and team at St. Charles Mercedes Service department. Thank you for your first class service!Thank you for being our 1st class customer, Melanie! It is our pleasure working with you. Thanks for sharing your thoughts. It is truly appreciated.
Great experience!
by ewhunt75 on 09/30/2021Everything was great start to finish. My first time using a Mercedes-Benz dealership for service. They were terrific! So glad I got rid of my BMW and bought a Benz.We are thrilled to have you as our customer and look forward to assisting you with your auto needs for many years to come! Thanks for sharing. Your support is appreciated.
Effective and Efficient Sales Process
by Sid Chakravarty on 09/01/2021I worked with Gregg on the recent purchase. He was very diligent and organized. He was able to offer me several options and gave me time to decide. I am very satisfied with his work ethic and effectiveness.We are thrilled to assist you with your purchase, Sid! Thanks again and we hope you are enjoying your new car and wish you many happy miles!
Outstanding Service!
by Silky on 08/21/2021Dean continues to provide awesome service, from scheduling the appointment to arranging a loaner car to taking care of maintenance as needed and doing so in a timely manner with communication throughout the process...and car is always… returned clean!Thrilled to assist with your auto needs! Thanks for sharing!
Happy
by Nancy Gehrig on 07/30/2021Zach Smith is amazing!!! He is so patient, kind and friendly.Everyone at the dealership is so helpful and friendly, a great dealership to purchase a car.We are so honored to have wonderful customers like you! Thanks again and we hope you enjoy your new car and wish you many happy, safe miles!
Superb experience
by Shaun on 07/25/2021I am on my 3Rd lease from Mercedes of St. Charles. You can always count on impeccable service, favorable terms and great follow up!We are thrilled to ahve you as our loyal customer, Shaun! Thanks for sharing. Your support is appreciated.
Ms.
by Jackie Kieta on 07/23/2021I am grateful that you were able to service my car. It appears that you have a new service tech. I had to call to find out the status of my vehicle and I had to call to find out if it was completed. The service tech, finally called with… an estimate, but when I came to pick up my car is was $300 more that what he quoted. Also, last time I was in, there was an issue with my key when I started my car. It said to obtain a new key. They changed the batteries and the message was still there. Instead of leaving my car behind, I mentioned to the service tech to please note this on my file and we will visit this the next time I came in. Well, I brought this up and the service tech said this has to do with the programming of the remote start. Well, first of all, I don't use the remote start and I think someone was messing around with the programming of my key last time I was there. Of course, nobody knew anything. Now, I am told that I need to purchase a new key, which probably runs about $300 and the mechanics fee will be around $200 to program the key. My issue is that there was not any problem with the key when I brought my car in, only after I left. Thank you, Jackie KietaWe apologize for your recent experience in service. Unfortunately, when a vehicle is worked on and disconnected it auto sets itself when re-connected. There is nothing we can do for that if there is a problem to start. For safety reasons, the battery is often disconnected. We will do what we can to assist you with the issue.
Best of the Best
by Tee Time on 07/20/2021By far St Charles Mercedes afforded the best purchase experience I have ever had, period! I have dealt with their direct Benz competitors and other Luxury brands over 35 years. I can't say enough great things about our sales person Carol… and Taylor their concierge who conducted an extensive training session. (My wife wanted to adopt Taylor). It's really nice to see employee longevity that like what they do vs a turn style operation. It it indicative of superior management and it definitely shows. FYI I rarely respond to surveys, but these folks deserve kudos! I'm looking forward to using their service department.We are thrilled to have you as our customer and look forward to working with you for many years to come. Thanks again and we hope you are enjoying your new car and wish you many happy miles!
Service appointment
by Patti Awot on 07/01/2021I've never been less than 100% satisfied with the service I've received at the St. Charles Mercedes dealership. From the online scheduling process to the courtesy, honesty, and genuine care from the employees, I don't want to go anywhere… else. You truly exceed all my expectations.We are thrilled to have you as our customer, Patti! Thanks for sharing. Your support is appreciated.
Quality, Pricey Service
by Denmo on 06/24/2021Service Coordinator was excellent. Service done on time with good quality. Pricey!!Thanks for your support! We do our best to be competitive in the area.
Car for a great deal
by Ariel Leon on 06/08/2021Got a used car from the dealership and was very surprised how well it was maintained! Great car and great experience.We are glad to hear you are happy with your purchase! Thanks again, Ariel! We wish you many happy miles!
Fantastic
by Carol on 06/07/2021The service department is extremely accommodating, friendly, and efficient.Glad we could assist you with your auto needs. Thanks for sharing, Carol! We appreciate your support.
Love My Visits To The Service Department
by Julie on 05/31/2021It always a pleasure to goto the service department at Mercedes Benz of St Charles. The staff is kind and courteous.Thrilled we are able to make your visits with us pleasant. Thanks for sharing, Julie! Your support is appreciated.
AEM Emissions Recall
by James Kotelensky on 05/28/2021I had the AEM Emissions recall preformed. All went well except the time involved. The settlement states "If your appointment takes three hours or more and you are not offered a loaner vehicle, shuttle, or alternative form of… transportation, you may be eligible to receive reimbursement up to $35 for travel expenses." I was not informed until the three hour mark that the recall would take one and one half hours longer. Nothing was offered and so I waited a total of four and a half hours. I thought in lieu of the long wait the $26 for 2 rusty clamps would be waved. No such luck. Not thrilled but the closest (20 miles) MB dealer to me. Not surprised!!We apologize your visit took longer than expected. There are times, unforseen issues arise. Mercedes-Benz USA does not allow the individual dealerships to have any add ons. We hope you understand. Thanks again for servicing with us!
Excellent, Again
by Cole Helfrich on 05/27/2021Not my first rodeo with St. Charles Mercedes-Benz service, but the first time with a different car. No gory details, but suffice to say that from Service and Sales Managers to the intake personnel and the Techs: flawless. A spiffy C300… loaner, transparent conversations, all smooth as glass. I guess one would label me as a poor man with a rich man’s car, but they get that, as always. The Best or Nothing, indeed.Thanks for sharing, Cole! We are thrilled to have you as our customer!
President
by Vito c on 05/09/2021Professional. Accommodating. Conscientious.Glad we could assist! Thanks for sharing. Your support is appreciated.
Service
by Denise Cornelius on 05/04/2021Thank you Brad Schrank for your professional service.Thank you for sharing, Denise! Your support is appreciated.
Job well done
by Mr Ray on 05/02/2021Just as I expected top of the line service. Plus the pick up and return of my car the same day, is just a great idea.Glad we could accommodate! Thanks for sharing, Mr. Ray! Your support is appreciated.
came in for a recall and another issues was fixed as well
by rv Dolly on 05/01/2021Recall was completed easy peasy. Then, they didn't give up until some warning lights were fixed. Mark is very responsive and kind.We are here to keep your vehicle right! Thanks for sharing, Dolly! Your support is appreciated.
service
by James Marshall on 04/30/2021Excellent service, quick, courteous, friendly and answered al my concernsService
by Mary D on 04/29/2021Brad was great! I would only bring my car to him. No one compares to his great service!We are pleased to hear Brad takes such good care of you. Thanks for sharing. Your support is appreciated!
We are please to hear Brad takes such good care of you, Mary! Thanks for sharing. Your support is appreciated.
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz of St. Charles is a proud member of the Resnick Auto Group, a dealership group dedicated to excellence in customer service, vehicle selection, and repairs and maintenance. Our Mercedes-Benz dealership embodies this commitment in everything we do.
Between our vast inventory of brand-new Mercedes-Benz vehicles and certified pre-owned Mercedes-Benz models, you’re guaranteed a great experience in an environment meant to put you at ease. And with our trained and certified technicians, you can rest assured that all engine work is being carried out with utmost professionalism and care. This is why drivers from Aurora, Wayne, Elgin, Batavia, and Elburn come to us in the first place, and also why they continue to rely on us well into the future.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Glad you enjoyed your purchase experience, Kim! We strive to make each and every visit with us exceed your expectations. Thank you again and we hope you are enjoying your new car and wish you many happy miles!
by jjoern on 03/24/2025