Customer Reviews of St Charles Toyota
Review type:
Great experience
by Paulo Matsui on 02/28/2020I went to St.Charles after a friend’s recommendation and I was not disappointed. I went for a test drive two different RAV4 and came out with a neat used Honda CRV. Kayla, the salesperson, was straightforward, transparent and patient. No… sales small talk, no false enthusiasm, no pushing. Plain and honest service delivered, as I would expect from a sales professional. They were recommended to me. Now I’m recommending them to anyone reading this. Thank you, Kayla.Great buying experience
by Rex Madison WI on 02/03/2020Bob Pearson made certain my trip from Madison, WI to test drive a 2016 Prius was worthwhile & without surprise. From my initial contact via email and several subsequent phone calls, he answered every question, going out of his way to make… sure I knew everything I needed to know. After "the best test drive I ever had", I drove home in our shiny new/used car. Thanks to Bob, Steve and everyone at St Charles Toyota!We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The St. Charles Toyota Team
Great team... quick and efficient sale!
by Brenda on 12/16/2019We had a great experience buying our pre-owned Highlander at St. Charles Toyota! From the moment we asked for information online, they were very responsive to our needs. Elizabeth Kendhammer and her colleagues emailed us information and… called to ensure we received all the information. Bob Pearson assisted us to make the test drive and visit quick and efficient since we were on a very tight schedule. He had the car ready for us when we came back to buy it and we were done in ½ hour due to the Bob and Israel Leiva’s preparation. Darrick Wiseman also made the paperwork quick and painless. We were really happy with the whole team and experience! Thank you all!Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The St. Charles Toyota Team
Good Experience
by P Lin on 10/10/2019updated 10/15/2019I wanted to buy a 2020 Prius Prime, Bob Pearson whom I bought a Prius 6 years ago promptly called me as soon as they received the new inventory. I had a very wonderful experience with him to test the new car and the car was prepared quickly… and ready for me to drive home. He is a caring and sincere sales person.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The St. Charles Toyota Team
Love this place
by Maggie and Nikki on 09/13/2019I’m so happy that I revived my out the door pricing on the exact car I inquired on without jumping through hula hoops to get. Very happy with my new RAV4!!!!We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The St. Charles Toyota Team
Great experience
by Anna on 08/30/2019I had a great experience at this dealership! The salesperson working with me was Bob and I could not have asked for a better person to help me. He was extremely kind, knowledgeable, and helpful. He made sure to explain every detail of the… car to me and answered all my questions. He made the whole experience a breeze! He made sure I was comfortable with all decisions and didn’t push me to buy something I didn’t like. He was amazing! If I or anyone in my family ever need a car, I will be sure to refer them here.Anna, congratulations and thank you for taking the time to write about your experience! It's great to know Bob was able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Take care and have a great day! Sincerely, The St. Charles Toyota Team
Great Experience
by cbohdan on 12/28/2016I made an online reservation to see a vehicle while I was visiting family in Chicago. I didn't want this to be an all day thing and it wasn't. Bob Pearson met us at the door and immediately found the car I was interested in and brought it… around for us to take a look at. He was extremely knowledgeable about the vehicle and was so nice about any questions we had. Darrick Wiseman was our finance manager and he too was so nice and explained all our options without being pushy about anything. I would highly recommend this dealership!Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Bob and Darrick were able to meet your needs. At St. Charles Toyota, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Regards, The St. Charles Toyota Team
Great Mid-West Dealership
by Jim1322 on 12/16/2016It started with a phone call to St Charles Toyota and speaking to Bob Pearson about a Toyota Certified Rav4 which I saw on their web site. Bob set an appointment for my wife and I to come in and look at the car. Bob informed us on how the… Toyota Certified program works and that not all cars can be certified. It came time for the test drive and WOW was I impressed with the professionalism and knowledge Bob had to offer during the drive. This was a done deal as far as I was concerned but we had to meet with the sales manager concerning our trade in. We meet Rich Augustine who is the used car sales manager who had looked at our trade in which all I wanted was a fair price. Yes its true you always think your car is worth more than what it really is. Rich went the extra mile and made some phone calls concerning our trade which he didn't have to but was trying to get the extra buck for us. The deal was made with a very fair trade in allowance. Off to the finance office to meet Efren Martinez who couldn't have been a nicer person to meet. Efren had all the document prepared in a timely manner in which he explained in detail as to what we where signing. Very professional although it was going on after the dealership hours of operation. Thank you... The car buying process that St.Charles Toyota offer us was nothing short of the best. I wouldn't hesitate on recommending this store to my family and friends who are in the market of buying a new or used car today or in the future period... Thank-youThank you for leaving this remarkable feedback and congratulations on your new Toyota RAV4! We appreciate your comments and are happy to hear that Bob, Rich and Efren were able to meet your needs. At St. Charles Toyota, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Regards, The St. Charles Toyota Team
Great dealership and great salesman!
by Gonzalo on 12/06/2016This was the first time I went out to explore options in the search of a used car, and after evaluating different choices I found St Charles Toyota as the best option for my preferences and budget. I got a reasonable low interest rate… for a first-time client and a gentle selling service, with a special mention to Rob Pearson. It's been two months since I bought a 2008 Camry, and I can't be more pleasured with that choice right now. I totally recommend this dealership.Congratulations on your new Toyota Camry, Gonzalo! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Rob was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Regards, St. Charles Toyota Team
We definitely recommend this dealership
by Bilquis on 10/27/2016updated 11/08/2016Great car buying experience. The staff was very professional. Our salesperson was great - very knowledgeable, friendly and no high pressure! The overall experience was so much better than purchasing a car years ago . No pressure,… price-haggling or stress.Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It's great to know that our staff was able to provide you with pressure-free, friendly and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Regards, St. Charles Toyota Team
St.Charles Toyota
by Mynew4Runner on 11/02/2016They were all very helpful and patient. They had the best price and were easy to work with. No high pressure salesman.It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and we're glad to hear that was the case for you on your recent visit to St. Charles Toyota. Thank you so much for your business and please let us know if there's anything else we can do for you. Regards, St. Charles Toyota Team
new car lease
by js1968dpu on 10/18/2016updated 11/03/2016Full explanation and demonstration of functions. Full explanation of pluses and minuses purchase versus lease and any alternatives. Mark, the sales person, is an asset to the dealership.Thanks for this marvelous review and congratulations on your new car! We are so pleased that Mark was able to provide you with such exceptional service. Enjoy your new vehicle! Regards, St. Charles Toyota Team
Toyota RAV4
by klakota on 10/09/2016updated 10/24/2016Staff were very helpful and patient. Questions were answered thoroughly. Staff are very honest and it is very clear the staff want you to be happy and are there for you. I have already recommended them to several people I know for when they… are looking to buy a car.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to contact us if you need anything else. Regards, St. Charles Toyota Team
New RAV4
by IllinoisVic on 09/29/2016updated 10/12/2016This was our third new vehicle purchase from St. Charles Toyota. All of the staff are courteous and friendly, and knowledgeable, especially our sales person, Jeff Willoughby. The whole process was painless. We absolutely love our new 2016… RAV4 Limited Hybrid. In the future we will go back to St . Charles Toyota when we're ready to purchase another new car. We love the Toyota customer service and products.Wow - congratulations on three vehicles purchased with us! We are so glad to hear that the process was nice and easy and that you found exactly what you were looking for in the RAV4 Limited Hybrid! Best regards, The St. Charles Toyota Team
Great Experience at St. Charles Toyota
by bykim76 on 09/19/2016We were in the market for a certified pre-owned Toyota Sienna. We found St. Charles Toyota (SCT) after visiting two other dealerships in the area. All three had the vehicle we were looking for, but SCT had the best listed price. After… visiting, we discovered theirs was in the best condition as well. As soon as we arrived, we felt welcomed. Bob Pearson was our sales person. He is extremely knowledgeable with Toyota vehicles. He is straight-forward and transparent. You feel he is more focused on a good experience and educating than making a sale. Bob took us on the "road course", which highlighted the safety capabilities of the vehicle. The rest of the team were great as well. The Pre-owned Manager was Rich Augustine and the Finance Manager was Efren Martinez. They were efficient, quick with decisions, and didn't waste any time. They were mindful of our schedule and made the whole process as painless as possible. St. Charles Toyota, I highly recommend visiting them if you live in the western suburbs!Thank you so much for this excellent feedback and your very kind recommendation of our dealership. We are grateful to hear that Bob, Rich and Efren worked hard enough to make your purchase completely painless. Enjoy your new Toyota Sienna! Regards, St. Charles Toyota Team
rav4
by debrajunod on 09/02/2016updated 09/14/2016fast and efficient Pleasent knowledgeable staff.clean nice showroom.nice waiting area for clients. friendly, not pushy sales team. good customer serviceThank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, knowledgeable and efficient customer service and will be ecstatic to hear that you left St. Charles Toyota satisfied. If there is anything more we can do for you please feel free to come back and see us any time! Take care! Regards, St. Charles Toyota Team
Good Experience
by brvansickle on 08/31/2016updated 09/12/2016Very low pressure, not a pressured haggling experience. Test drive was very informative. Easy to work with and they did not take forever with the paperwork like other dealers I have worked with in the past.It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and we're glad to hear that was the case for you on your recent visit to St. Charles Toyota. Thank you so much for your business and please let us know if there's anything else we can do for you. Regards, St. Charles Toyota Team
Would recommend!
by Badgergirl82 on 08/30/2016updated 09/12/2016We felt welcome from the moment we walked in. The people we worked with were personable, friendly, and were able to answer all of our questions right away. We were given time to discuss our options in private and did not feel like we were… hassled.Thanks for your perfect review! We're glad to hear that our team was friendly and personable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, St. Charles Toyota Team
Pleasant experience
by Louies5 on 09/11/2016All staff were very friendly. Bob Pearson was extremely knowledgable. no pressure at all, very upfront, and patient. First time going on a test drive where they actually have you perform different maneuvers with the car to get a true feel… of all it's features.Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It's great to know that Bob was able to provide you with the pressure-free and knowledgeable service St. Charles Toyota is known for. Please feel free to call or stop by if there is anything else we can do to help you. Regards, St. Charles Toyota Team
GREAT EXPERIENCE
by Abigaeli on 08/26/2016updated 09/08/2016Absolutely an incredible experience! From the beginning everyone was patient and answered all our questions, especially Robert Peterson. He was very helpful with anything we needed and any questions we had. We had trouble with trying to… finance a car with other dealerships, but Efren Martinez helped us out and we got a great deal! Absolutely thankful for their help and customer service! Would definitely recommended it to friends and family.Thank you so much for taking the time to leave this review! We are so glad to hear that you had such an incredible experience! Best regards, The St. Charles Toyota Team
Our Fifth Vehicle from SCT
by ladymayflower1 on 08/21/2016updated 09/08/2016The salesman and manager were patient and knowledgeable. We felt confident about the vehicle we selected. It was a pleasure working with St. Charles Toyota.Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. We are happy to hear about your positive experience with us. Best, St. Charles Toyota team
Toyota RAV4
Toyota Sienna
Toyota 4Runner
Toyota Highlander
Unlock Pricing and Non Commissioned Consultants
St Charles Toyota makes pricing easy and creates a pressure free experience to shop online and in our store.
Unlock Pricing New- @ StCharlesToyota.net you can UnLock our Pricing and shop our entire new inventory for 14 day uninterrupted.
No Haggle Pricing Used- We shop the market and price our cars Below the Market, creating a No Haggle, No Hassle Experience for Everyone.
Non Commissioned Consultants- No Sharks at St Charles Toyota...Only Non Commissioned Consultants focused on you.
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
- Customer Lounge Area
- English
- Polish
- Spanish
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The St. Charles Toyota Team
by St Charles Toyota on 03/06/2020