Napleton's Schaumburg Subaru
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Customer Reviews of Napleton's Schaumburg Subaru
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59 reviews
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Chris Napleton
by Chuck Gray on 03/26/2025updated 04/16/2025I called ahead to see if the vehicle was there and it was . FIRST the lady that answered the phone said that they would Match our trade in offer or beat it! Well that should have raised a red flag right there. Second. The Sales man (Todd)… . Knew where we needed our numbers to make the deal. I ASKED him multiple times how do you know the monthly payment without checking our credit and talking to financial services. MULTIPLE TIMES. OK numbers came back and This so Called sales Man (TODD) came back and said we have to add this warranty to add money to the vehicle so we can get the financing. It was a Cpo. Yes we messed up listening to this so called Sales Man. Oh yes I forget when we first got there he all ready RED FLAGGED this lady that was there and then said Thank God she left. WELL She's Lucky she left so she doesn't have to write ANOTHER Bad review on Google about this Dealership. Love the car But your Dealership is a BLACKEYE for Napleton Auto Group. I will be your GREATEST advertising Company . IF you like to make this better you know how to get in touch with me . Oh we have reached out this Dealership 7 times though the Dealership website email and No response. SMH Update April 2025: Wow reached out to This Dealership 10 Times and Not one call back . Wow Chris Napletonone superb technician
by danvee333 on 05/21/2024The mechanic who serviced my Subaru Crosstrek was cordial, knew is profession and kept me apprised of progress. Never been a better one in Chicagoland or elsewhere. They should raise his pay and promote him!Would not recomend
by X on 10/25/2023Thought long and hard on this review. The dealer ship will lie and tell you what you want to hear to buy . They will also tack on extra warranty and not tell you about it. * which you can cancel* . Also there "cpo" charge is something they… will come down on first. Do not pay that because you do not need to. Would highly recomend doing third party financing so the finance managers can't take advantage of you like they will try to . Onto the service department. They are on a different wave length than the dealer. They will get offended if you ask them questions. They have no customer service and aren't there to help you. Go to palatine subbie for service 100 % better. Service department will make a point to tell you that they have nothing to do with the rest of the dealership. Would not reccomend this dealer to anyone. All prices are negotiable. Just threaten to leave and they will run to the office for one last offer. Typicly just discounting the fees there trying to burn you with. Stay safe and do your research. This dealer doesn't care about you just getting your money. Also 3 months after purchase my clutch and trans went out. Like they don't check the cars before selling them.Hi, we are so disappointed to learn of this situation you have described. Please reach out to us when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. General Manager Chris Napleton subaru@napletonmail.com
Redelivery appointment
by NevenaK on 09/27/2023Very please with this type of service . Conner Jacobsen did go over any signal question I have . He explained all with visibly showing me all the action and spend 1 hours with me tho understand all the extra future my Subaru Forester have.… I will recommend highly him and Napletons too. Thank you so muchJune 2023 Purchase 2024 Subaru Legacy Touring XT
by Cat Thompson on 07/05/2023This was my third purchase from Napleton's Schaumburg Subaru and it was again outstanding. This dealersip is always friendly, professional and most importantly no pressure. Jonathon Proano (current Sales Manager at Napleton Schaumburg… Mazda) and Tim Poulos directed me through this purchase and made it a fun and relaxed event. I am so impressed with the Napleton Group as they make the process easy and relaxed.[non-permissible content removed]
by Lisa LaBiche on 06/01/2023I’ve sold Subarus for many years, so I am familiar with the ins and outs and the cost related to things this dealership quoted $31,700 for preowned certified Subaru ascent. This is the price online. This is a price that people search for to… contact the dealer well this dealer lies they put on a certain price on the Internet but when you call them they charge an extra $1999 to certify the vehicle ha ha ha as I stated above, I’ve sold Subarus for many years not that I’m an expert however, I know for a fact that it cost a little under $500 to certify a vehicle these people are a rip off. They tell you one thing and don’t honor anything. I will be looking into this and contacting Edmunds about it. This is false advertisement buyers. Beware! These people are crazy.Cliché price switch
by Chuck on 05/18/2023Purchased an pre-owned certified Outback, was advertised as a Subaru certified vehicle for a specified price online. When we arrived the price was quoted as significantly higher. Salesman said it was to pay for the certification. Subaru… doesn't charge for certification and the paperwork provided listing the certification as no charge. When the finance person was asked the same question he just shrugged. The sales manager When I called said all dealerships do it. I was deceived from the start. We have received no attempts to address this issue and the contact email given on Google for reviews returns as undeliverableMy review
by None at all on 03/20/2023Was advised of what was needed at 30,000 miles and had it done…great communication .. friendly and knowledgeable advisorsThe price isn't the price
by Mike D on 02/27/2023Long story short - they tried to add an $1,800 "Certification charge" on at the last minute of a used car deal. Over and above what was listed for the Certified car and price online. Said it was for the consumers benefit "because they… could compare cars easier if the charge wasn't listed". Stay far away - what they say about Napleton dealers is true - the "Napleton price" is a clever way of saying you are going to pzy in ways you didn't think possible (or ethical).Got the exact same treatment
Horrible Customer Service
by VB on 11/06/2021The service advisor is rude, confrontational and his attitude makes you feel like anything he does is a favor to the customer. He refused to honor a service coupon because I did not present it up front. The problem is that the coupon I… presented was for a service that they recommended after my initial check in. When I expressed my dissatisfaction he continued to argue with me that all coupons had to be presented at check in. I once again pointed out that the coupon was not applicable initially. He eventually honored the coupon stating that he would never accommodate me like this again. No worries, he won’t have that option, as I will never go there for service again. I understand policy but this was simply irrational and the attitude and hostility displayed was way out of line. If this is the person chosen to represent the service department, the owners need to evaluate this choice.Hello, we're disappointed to hear of the negative experience you had at our location. We would really like to speak with you more regarding this matter. Please reach out to our General Manager, Chris Napleton at subaru@napletonmail.com. We look forward to hearing from you.
Happy Customer
by stebro2021$* on 04/22/2021If you are interested in buying a car right now, I would definitely recommend you to go to Napleton's Subaru. I am very satisfied with the deal that I received with my Forester. This is the first time that I bought a car and left the dealer… satisfied with the service that I received .I would advise anyone that's looking to buy now to go to Napleton's Subaru and check them out.Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great Experience
by Maureen K on 03/06/2021Would like to thank Charles Balfour for making the experience so easy when purchasing my Crosstrek. Also a thank you to Lance Fozo for doing a great job showing me how to work all the car features.Hi Maureen, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Service Center or a Proctology Office?
by Hurtin on 09/09/2019Terrible. I wouldn't take my VCR here to get fixed. Service writers are unethical and this dealer is a shame to all dealers and that's pretty sad. You're better off paying someone to kick you where it hurts because at least you can move… on with life faster.Thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to our General Manager, Chris Napleton at subaru@napletonmail.com so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. We hope to hear from you soon.
Great Service at Napleton Schaumburg Subaru
by Happy Owner on 07/22/2019I always find friendly professional service when I take my Impreza Subaru in for maintenance and service.Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback. Please don't hesitate to reach out if there's anything we can do for you. Take care.
Subaru Ascent
by Laura74 on 05/17/2019Expedient, clean, and welcomingThank you again for taking the time to let us know how we did. We hope you have a great day!
Unable to repair
by Disappointed on 03/11/2019updated 03/19/2019Expensive radio with all the features. The problem: it doesn’t work, no repair in sight, software updates do not work, radio is worse after updating, worthless dealer, service department very poor.We are disappointed to learn of your experience here at Napleton's Schaumburg Subaru. Please contact our General Manager, Chris Napleton, at subaru@napletonmail.com when you have an opportunity, and we will be more than happy to try and turn your experience around.
Mr G. Kush
by George Kush on 03/07/2019updated 03/15/2019Great help from service writer and tech. Engine change done very quickly upon approval of Subaru. Loaner car was excellent. Car is now running great with no excessive oil consumption. Would recommend this dealer for service. Changed a… timing belt and belt tensioners along with short block exchange. This added service was on advice from tech. Minimal cost for parts as labor was already covered with engine swap. He suggested this added service while he had the engine apart saving me additional labor on my Forrester. His name was Aaron and the writer was Keith. Great job guys..Hi George, we're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Schaumburg Subaru Crosstrek Purchase
by good deal on 02/19/2019updated 02/27/2019Got a great price and placed an order and it was delivered as promised. The sales team was very informative and professional!!Hi there, thank you for taking the time to leave a review for us at Napleton's Schaumburg Subaru. We're happy we could meet your expectations during your Crosstrek buying experience! If you have any questions, please don't hesitate to reach out!
Subaru Ascent @ Napleton’s Subaru Schaumburg
by laura74 on 12/06/2018professional and expedientHi, we're very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Napleton's Schaumburg Subaru
Maintenance
by rferguson10 on 11/19/2018updated 11/29/2018Informative and timelyBuy your next car from Nick Spohnholtz at Napleton Subaru
by EThomas08 on 09/05/2018After visiting a number of dealerships searching for a used outback, I found one I liked enough to put an offer on. I dealt with Nick Spohnholtz concerning a used 2015 outback, not budging on the price and insisting it was the best on the… market, I decided to walk off the lot. Nick followed up with me once asking if I had any further questions or thoughts and did not push or pressure me into any other vehicles. After a week of researching other vehicles with similar features and mileage, I went back in and purchased the outback. I truly believe they price their vehicles accurately and fairly. Nick is a knowledgeable and friendly salesmen I would recommend to anyone. I have driven my outback for a little over a week now and an issue with a sensor has popped up. Concerned that I did not purchase any extended warranty with the vehicle and I would have to fix it myself, I took it in to the service department to see what they could do. Speaking with Chris Napleton, he assured me they would take care of it. I can not be more happy with my experience at Napleton Subaru. I will be a lifelong customer and refer anyone I can to them.
Subaru Crosstrek
Subaru Forester
Subaru Outback
Subaru Legacy
About our dealership
Hi, thank you for your kind words! We're happy we could help. We hope to be of service to you again! Take care!
by Serenity Gibson on 05/21/2024