Ron Tirapelli Ford
Customer Reviews of Ron Tirapelli Ford
Review type:
Clean service at a timely manner
by Uly1993 on 06/15/2017updated 06/22/2017Awesome people very excellent costumer service! Will always be a faithful costumer to Ford dealership and will keep coming back!Awesome Service
by Tammala on 06/16/2017I purchased a 2017 Ford Focus and both Jeremy in sales and Joe in finance were amazing! They were both so kind and patient..not just to me, but also to my mother and son who were with me for the purchase. They have made me a Ron Tirapelli… shopper for years to come..customer service like that can be very hard to find!Thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!
Great Service person...
by jesseno8 on 06/15/2017wasnt a purchase, brought our 2013 Taurus Limited in for a recall and an additional service issue. My service rep. Kelly, was fantastic, from the time i first came in to when service was completed, Kelly was "top notch", very professional,… covered all of my concerns and questions,explained the entire process, i was very pleased with my entire experience, will definitely recomend your dealership !!!We appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!
Crown Vic Maintenance
by chvalencia on 06/15/2017Kelly is always friendly and helps me out with all my questions. She knows how important my Crown Vic is to me. I really maintain that vehicle. I think it's one of Ford's best vehicles that they have ever made.Great car experience
by Karen1974 on 05/25/2017updated 06/06/2017We had a great expernce.anyquestions we had were answered.Very polite and took time for us.Great Work
by stafoya on 10/10/2016updated 10/24/2016Car died and they were able to take me that morning and get it back to me within the hour. Great service and a great job all aroundWe appreciate your recommendation of our dealership! Thank you again for choosing Ron Tirapelli Ford, and we hope to see you again soon!
Great service
by truckguy32 on 10/03/2016updated 10/14/2016I told them to not call or bother me. I don't like Pushy sale man trying to force you to sign at a high price. They respected my wishes. I had to order a truck they didn't have in stock they never made me put a deposit down they were very… easy to work with and give me the price I wanted to pay.September service
by MJcheena on 09/29/2016Employees were friendly and completed service on my car in a timely manner.We're pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!
Excellent service
by Cubswin82 on 09/21/2016Couldn't have asked for better service. Quick fix for what could have been a long repair. Got all the answers if I had questions and absolutely no run around.Thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
Oil Change
by Huskies46 on 07/19/2016Great service in a timely matter. Although, I wish Tirapelli did a complimentary car wash after there services like I've experienced with every other car dealership.Thanks for this great review of your recent experience with us! We hope to see you again!
Great Customer Service
by sherrelliii on 07/19/2016Had a wonderful experience at the service dept. Bob from service dept was very friendly and knowledgeableThank you for the amazing review! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit! We look forward to seeing you again soon!
3 days to put a running board on
by libnick5480 on 07/15/2016My running board paint was peeling on my 2014 F-150. Dealership said it was covered under warranty after 2 photo sessions. Made an appointment 1 week in advance, dropped it off at 7:30am. Got a call about 1pm that the new one was not… painted, this after they had the part for a week !!! It took 3 days to get it back. Should have taken about an hour !!!! Very disappointed...Thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. If youd like to discuss this matter with one of our staff members, please contact Nicole Tirapelli at (815) 725-3033 at your earliest convenience so we can work with you to make this better. We hope to hear from you.
Oil change
by Mikedr9999 on 07/15/2016Wheel stud broke during tire rotation. It was replaced under warranty at no charge, they also gave me a loaner no charge. Good service.Thanks for leaving us this review! We appreciate your business!
110,000 mile service Lincoln MKX
by PeaceJoy96 on 07/14/2016I am very excited about my service trip. Fast, friendly, and even fresh baked cookies in waiting room. Reasonably price and coupons available to me.Another satisfied customer
by URoo1980 on 07/12/2016Was greeted by a wonderful customer service rep Michael Schadle who was very helpful and informative. He updated me on my vehicles progress and informed me about their ford customer program to save money on my next visit. Have not had… pleasant visits with other dealerships like this in the past and Im glad to share this great experience at Ron Tirapelli Ford with you all. Defineltly going back back for my future car needs,We appreciate your great review! Take care!
More Car
by dutchz96 on 07/05/2016Pleasant buying experience. My Ford Escape is the first non GM car in many years. I feel I got a lot more car for the price that I used to get with a GM vehicle..Used car purchase
by RonaldJ30 on 05/07/2016The sales staff was very friendly and the finance guy was helpful. The car was very clean, fluids were topped off.Here at Ron Tirapelli Ford we sincerely appreciate your business, RonaldJ30! Please let us know if you ever have any additional questions! Safe travels!
Great Experience
by kricarr10 on 04/12/2016I couldn't have more positive things to say about Joey G. and Mike in the fiance department. When purchasing a car, the salesman/fiance department should make you feel good about the deal and that is exactly what these guys did. Highly… recommend Ron Tirapelli Ford.Our Staff work hard to ensure the quality of care we put into everything we do! We sincerely appreciate your business here with us at Ron Tirapelli Ford, and we look forward to continuing to do business with you!
Fast Service, Easy Scheduling
by barnold36 on 03/28/2016updated 04/05/2016I've taken my car in for service here four times so far. Three for routine maintenance and once to have other work done. Each time I was able to easily schedule an appointment and when I got there the service department got my car in… immediately to start working. Each of the routine maintenance visits were very quick and I was out sooner than expected. Everyone I have worked with here has been very friendly and always willing to help answer any questions. After having such great experiences in both service and sales I can't imagine buying another car anywhere else.Great experience
by PhilipV93 on 04/01/2016Good job done here. Credit problems great rate. ThanksPhilipV93, your positive review means a lot to us and were happy we could help you! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Take care, PhilipV93!
Omg no hard sale no bs great place
by F150Dave81 on 03/30/2016This place never fails to impress me great sales department great service department I have been dealing with Nick and the team for years never a hard sale no double talk when they tell you they are going to do something they do it ..two… thumbs upWe try to make your experience as simple and convenient as possible for you, F150Dave81! It is great to hear our Staff took such great care of you! We hope to see you here again!
Thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
by rontirapelli on 06/26/2017