Green Dodge Ram
Customer Reviews of Green Dodge Ram
Review type:
Service
Service
by Dustin M on 05/05/2023Had a coolant flush performed and it was done correctly and in a good amount of timeHi Dustin, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Throttle assembly and fuel system maintenance
by GreenMan on 01/30/2023Super Service at Green Dodge on Wabash Ave in Springfield, IL ! Alisha and Jackson let me know what problems needed to be fixed, and service was completed exactly on time.Hi Greenman, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Cam sensor failure
by Chris330 on 10/22/2021I feel they treated me fairly and quickly had the issue diagnosed.repairs were itemized and done as mentioned. Would have liked for them to mention I’m 3k past due for oil change, but they didn’t catch this. Now a new appointment needs… made.Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Best people
by J yoder on 07/14/2021Felt very taken care of.. with most professional and personable staff.. Thank You!Hi, we appreciate your positive review about your recent experience with us! We hope to see you soon!
Car repair
by Dugger W on 01/14/2021updated 01/21/2021Went in for an oil leak. Car inspected and problem found. 27 point check found other potential problems. Service person explained everything and gave estimate. Service completed satisfactorily.Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Service
by Brownc262704 on 07/31/2019Expert knowledge of what needed to be done. Completely satisfied.We are glad everything was completed to your satisfaction! If you're ever in need of more help, please let us know!
Poor service oil leak
by Poor Service on 06/07/2019I the worst experience getting service complete at Green Dodge in Springfield, IL. I took my vehicle in for routine maintenance (oil change). I was the vehicle was ready and all good to go. I pulled out and drove a short distance before my… van was smoking. I pulled over to see what’s going on. I find a puddle of oil under my van and oil is covered underneath my van. The dealer calls me once they realized the was a puddle of oil left from where I pulled away. They contacted a tow to bring my vehicle back. After I arrived at the dealership, I was told this a common problem “double gasket”. I told them with certified technicians and quality control checking there work this should never happen. They did fix the problem, which should of never occurred. I will not be going back. They offered a couple free oil changes for compensation but I said “no thanks”! If you cannot get one oil change done correctly, why do I want more completed by your service department.Hi, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to our Service Manager, Pam Dugan, at pdugan@greenstores.net or 217-522-1222. We look forward to hearing from you.
Oil change
by Gary1956 on 04/05/2019This time was the best of 3 times I have gotten my oil changed. I was in and out in35 minutes. I was very pleased. However the two times before that it was nearly two hours. I filled out the survey and noted how unhappy I was with the time… that it took out of my day. I was promised a free oil change to be added to my package each time if I would fill out the survey again with good scores. I did. When I went this third time the technician told me how many oil changes were left on our package and the two free ones had never been added. It has left me feeling like they will tell you anything to get a good score on the survey and care nothing about customer service.Gary, it's upsetting to hear that you did not receive the top-notch customer service we strive to provide. We would like the opportunity to address your concerns regarding your free oil changes. Please reach out to our Service Manager, Pam Dugan, at pdugan@greenstores.net or 217-522-1222 when you have a chance. Thank you, and we look forward to hearing from you.
Not Fixed
by blueskyes on 01/28/2019The problem with the transmission was not fixed. Now there is an additional problem with the gear shift that was not present before taking the car in.Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We hope you are willing to give us another chance. Please reach out to our Service Manager, Pam Dugan, at pdugan@greenstores.net or 217-522-1222 so we can work towards a resolution.
Brakes
by Charger on 09/22/2018Most of my experiences at Green Dodge have been good, however, I've taken my Charger in to check a glitch in the brakes that the dealership has not been able to correct. I am happy with my car with the exception of the braking system. I… expected more from a reputable dealership.Hi there, we regret to hear that your recent experience was anything less than exceptional. Here at Green Dodge, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our Service Manager, Pam Dugan, at pdugan@greenstores.net or 217-522-1222 to discuss ways we can better serve you in the future.
Service was 5 Stars
by RogerBergman on 09/18/2018Efficient and complete.Roger, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Green Dodge
Green Dodge
by AJBroadhurst on 09/04/2018updated 09/12/2018The ladies in the Service Department are amazing. When I first bought my vehicle, I was informed of some appointment times to bring it in for a few tasks that needed done. When I showed up, the appointments were not in their system but they… made it happen regardless of that setback. Also, I am use to the every 6K miles routine. They were kind enough to explain to me that was not necessary and as to why. It saves me money and made me realize how many times in the past, with other dealerships, they did the service without pointing this out to me. I respect the integrity of the staff.Thank you for sharing your response to the quality of service our staff provides! We are always more than happy to assist you if anything else comes up. Take care!
Latest Purchase - 2016 Dodge Ram 1500 4x4
by BBishere2 on 09/10/2018This is the 4th vehicle we've bought from our salesman, Alvin Robinson. Alvin is a good guy and will work to put the deal together and make everyone happy!Congratulations on your new Ram! We sincerely value your business and look forward to your next visit! Take care!
Green Dodge
by Orange Jrny on 09/06/2018Very fast and friendlyThank you for taking the time to let us know how we did. We hope you have a great day!
2015 dodge dart
by mhilly51 on 09/01/2018updated 09/06/2018Perfect no complaintsWe're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Green Dodge of Springfield, IL
by midwestcoder on 09/01/2018Everything was explained in advance. Love the new Durango. Would highly recommend Alvin and Jeremy to my friends.We are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!
Green dodge recall service
by Zinnia27 on 08/28/2018Good customer service and done within an hour..Thank you for taking the time to let us know how we did. We hope you have a great day!
Mike Esper
by MIKe Esper on 08/30/2018Excellent service with a friendly smile. Shuttle was prompt with a curtius driverMike, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Green Dodge
Dodge nitro serviced
by Letris bryan on 08/30/2018Great experience! Got my vehicle right in! Only thing I didn’t like was that I didn’t get a loaner car like I do at the other Dodge dealershipHello Letris, thank you; we appreciate your feedback! If you're ever in need of more help, please let us know!
Oil change tire rotation
by James Ream on 08/23/2018updated 08/29/2018Took vehicle in for tire rotation and oil change. They did not place sticker in window indicating mileage. All caps on tire valves were gone. They did not rotate tires because they said tread was good. Bought new tires from there which may… have may have influenced their decision to not rotate because it’s free.Hi James, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to our Service Manager, Pam Dugan, at pdugan@greenstores.net or 217-522-1222 when you have a chance. Thank you, and we look forward to hearing from you.
New Dodge Ram Purchase from Green Dodge
by JAD2018 on 08/21/2018updated 08/27/2018Excellent. Mr. Gorda was great! Very happy with the process and the 2019 Dodge Ram!Congratulations on your new 2019 Dodge Ram! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hi Dustin, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Nyla Silvester on 05/09/2023