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Customer Reviews of Victor Ford

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55 reviews
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  • Liars

    1 out of 5 starsby Ray Sawvell on 08/29/2024

    2019 F250 needed front-end work, no complaint. Service department suggested new front pads/breaks. The front pads were replaced in 2022. I refused their service for pad/parts replacement because we do them ourselves. NOW the truck has a "spongy " break pedal. I requested to "bleed" the break system, which is a closed system. They they insisted that the parts I needed were causing the spongy pedal. That's their first lie. They told me they never opened the "closed system" on the truck. Thats the second lie. I crawled under the truck and seen the bleeders on both calipers have been opened and closed. I took the truck back to bleed the system and they made it worse. So I'm bleeding the brake system myself today. What really bad is that the Service Department believes their lies. I really feel bad for people who are not mechanically inclined and have to listen to this crap just so they cover their ass. I've also been a customer for 30 years. Its ashame that employees can ruin a good business. Ray Sawvell
  • Victor Ford

    5 out of 5 starsby Wade J. on 11/30/2023

    Very excellent experience! Mike Bianco my salesman was very helpful and professional, as were Chevo Moreno and all the other staff. I’ve bought vehicles from victor ford before and would definitely recommend them to anyone!
  • Awesome dealership

    5 out of 5 starsby Jon Rowe on 01/30/2023

    These guys know how to treat customers. I’ve never felt more comfortable buying a car in my life. They work with you and not against you. And their reputation I heard was nothing but positive and they didn’t disappoint.
  • President

    5 out of 5 starsby Patrick on 05/18/2020
    updated 05/29/2020

    Great service and good to know I can wait for service when I set up an appointment in advance
  • Wonderful Dealership!

    5 out of 5 starsby mstillo on 11/01/2017
    updated 11/14/2017

    Chevo was absolutely the best! He made us feel comfortable and like he truly wanted to help us find what was right for us. He knew we had had bad experiences and worked with us to make sure this one was great. We are definitely coming back when our other lease is up! Also, the finance guy we worked with (sorry, forgot his name) was very professional and helped us feel like we were honestly getting the best deal.
  • Great Customer Service

    5 out of 5 starsby drafter55 on 08/21/2017

    I had some specific truck needs which required searching for vehicles by the Victor Ford Sales Team. It took a couple months to locate the truck I needed. Victor Ford kept in contact so I was assured I had not been forgotten. I recently took delivery of my truck. Chevo in Sales and Jeff the owner were great to deal with. Back office, parts, service, etc. compliment the team making Victor Ford my first destination for vehicles and service.
  • F350 Greatness!

    5 out of 5 starsby kissel76 on 04/10/2017

    It was a pleasure purchasing my F350. The fact that the sales staff helped me order my F350 so I could have it just the way I wanted it was awesome. I would definitely recommend Victor Ford to anyone looking for a vehicle.
  • Five Stars!

    5 out of 5 starsby TammySeymour on 03/26/2017

    Milt in the Business office and Chevo in Sales are great! So very helpful! Easiest car I ever bought! Quickest sale!
  • Great Service

    5 out of 5 starsby rbailey3711 on 07/14/2016

    Quick Lube was fast, courteous, helpful and friendly staff.
  • Great service

    5 out of 5 starsby Smitty970253 on 06/27/2016

    Smooth sailing with Corey in service. Kept me informed and my truck was ready one day earlier than promised.
  • Pleasant Car Buying Experience

    5 out of 5 starsby BigDave66 on 05/22/2016

    We are very pleased not only with our purchase of a certified 2013 Ford Taurus, but the sales/finance staff were wonderful. Mikey, our salesman, was as nice as can be, no pressure, no games, no slick talking. He is the antithesis of a "used car salesman". Generally buying a car is up there with having a tooth pulled without novocaine. But the staff at Victor Ford made it painless and actually enjoyable, which is what buying a car should be. I wouldn't hesitate for a minute to recommend Victor Ford to family and friends!
  • Excellant service

    5 out of 5 starsby kucik3126 on 05/15/2016

    Staff was friendly and helpful. I was consulted as to service that was recommended for my vehicle before service was started.
  • Job well done

    5 out of 5 starsby TFH11960 on 05/10/2016

    bought this 2012 focus SFE 4 1/2 years ago. other than regular oil changes and othe routine Maintanance, this viehicle has needed no repairs until now, at 109,000 miles the brakes needed replacing as well as the scheduled replacement of the apark plugs. Victor ford has done all of the work on this cas and they have kept it trouble free for all this time. scheduling the appointment could not have been easier and the work ws done in a timely manner at a reasonable price. Thanks you
  • Fully Loaded

    4 out of 5 starsby LadyD61 on 04/14/2016

    Mark and Chevo were very accommodating when I showed up with my old car loaded with Archery Teaching Gear and said "I needed to see it fit into the new car before buying". We lowered the back seats of the "prospective" purchase and then loaded it with several targets, a large bow box, a bucket of arrows and several other storage tube.
  • Awesome dealership

    5 out of 5 starsby brent6586 on 04/06/2016

    I was shopping for an Expedition. My wife and I stopped by Victor Ford after visiting another Ford dealer. Victor had exactly what I was looking for. The sales staff were extremely helpful. There was absolutely no pressure, and they worked with our offer. We drove out the same day with a new(used) truck. On the way home, discovered the 3rd brake light was not working. They fixed it the next day, no charge. If you're looking for a pleasant car buying experience, do yourself a favor and stop by Victor Ford. You won't regret it.
  • Best car buying experience ever!

    5 out of 5 starsby Traveler189 on 03/29/2016
    updated 04/05/2016

    We purchased a used 2014 Ford Escape. Pricing was consistent with others in the area. Salesman Kyle was very knowledgeable. Finance, Milt, took the time to make sure we understood everything we signed. Overall a very pleasant experience! I would recommend Victor Ford to my friends and family.
  • Best expirince ever

    5 out of 5 starsby 1magicman on 02/25/2016

    In my years in purchasing a vehicle from a dealership I have never been so relaxed. The sailsmen at Victor Ford are the nicest poeple and never once did they try to push my into a vehicle I did not want. They never have up on me to get what I wanted and more. Sincerity Scott J Purner
  • New Car Purchase

    5 out of 5 starsby martymart33 on 02/10/2016

    I purchased my first brand new car a 2016 Ford Fusion. I am very happy with my purchase! Chevo, Milt, Ric, and Clint were all very helpful in the process! I will gladly recommend this dealer to all of my friends and anybody else looking for a new or used vehicle! Keep up the good work guys!
  • friendly and knowledgeable staff made my service experience enjoyable

    5 out of 5 starsby suzybee30 on 01/19/2016

    As usual the friendly and knowledgeable staff made my service experience enjoyable. I had the full package oil change, tire rotation, etc. completed on my car and not only did they explain the oil they would be using (and way), they completed the service quicker than I had expected. They also let me know of upcoming maintenance that would be needed on the vehicle as it just hit 25,000 miles and fully explained what they would need to do, why they needed to do it, and an estimate on the time it would take.
  • Earned our business

    5 out of 5 starsby hgualdron on 12/22/2015
    updated 12/28/2015

    Rick and Mike were very attentive and not only did they give us the impression that they would do anything within reason to earn our business, they actually did. We were in search of a small reliable car for our daughters and Victor Ford had a 2006 Scion xA with very low miles on the lot. We agreed upon a fair discounted price and in addition they agreed to address 3 minor dings on the body. When we picked up the car 2 days later we were pleasantly surprised that all 3 weren't noticeable anymore. Victor Ford exceeded our expectations.
  • Fast service

    4 out of 5 starsby Sflory11 on 12/01/2015

    Fast, friendly service. I would recommend them for service needs in the future.

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