Customer Reviews of Audi Westmont
Review type:
Great Experience
Audi Westmont
by Audi Westmt on 03/07/2022I bought a new Q5 and traded my current vehicle. I was pleasantly surprised that the dealership was not charging over sticker. The trade value was also very fair. The salesmen(two) were very courteous and professional. The same could be… said of the finance manager. There was a potential sticky situation that did not evolve but if it did I was going to be accommodated. It was all a great and easy experience.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great service
by AP on 02/18/2022I tried getting a service at the Naperville location and it was a big fail. Audi of Westmont serviced my car right away and over all has great customer service, zero complaints onbmy partHi, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Disappointed with my Purchase at Westmont Audi
by Othello on 01/28/2022I took in my recently purchased Audi A6 to get the seat warmer checked and was told that the part had to be ordered and would get a call back to reschedule an appt. Days later, I got a text (not a call) saying it would not be covered. I… didn’t expect that type of customer service from Westmont Audi. Before purchasing the car, I was told by the salesperson that the Audi did come with a 90 days warranty. My experiences at Westmond Audi haven't been great. I have been there twice so far, and they never have “any loaners available.”Q5 Maintenance
by MJJ60515 on 10/18/2021Thorough service, well explainedHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Repair visit
by PHXCAP2 on 09/03/2021Charged for a service that should have been covered by warranty.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (630) 537-0310 to discuss what we can do to help.
Best Dealership
by Chris on 07/30/2021I’ve leased 3 Audi’s from Westmont and I couldn’t be more pleased. My salesman Ed, is always the guy to go to, he’s the best. I’ll purchase my Audi’s from this dealership forever!Chris, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Westmont! If you have any further questions, please give us a call. We're always happy to help!
Matt and the Westmont Magicians
by Chas Griffith on 07/30/2021This was one of those times that I thought it was time to reply my vehicle. The air suspension system was malfunctioning and the thought of the cost replacing airbags was daunting to say the very least! But as usual, Matt noticed that the… vehicle was still holding air and personally directed the technicians towards an electrical resolution to the problem. Fortunately it was a leveling sensor and the vehicle is Up and running like normal. Thanks Matt for your attention to details and once again making a potentially expensive service issue a piece of cake.Hello Chas, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you for the review! Have a great day.
Audi Q5
by Norman16 on 07/31/2021Best experience ever in getting my new 2021Audi Q5. Vesmir and the rest of the Audi family made my experience easy. I recommend this dealership to anyone who looking for a new Audi.Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Audi Westmont and we hope to be of service again in the future.
Service at Audi in Westmont
by jdog23J on 06/21/2021great experience servicing my S5 - Peter Assenato a pleasure to work with as usual - always very helpful, explaining all work to be doneHi, thanks for your praise and kind comments about Peter. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Dan Riportella
by Madison on 05/31/2021It was a great experience with top notch, friendly customer service. It was very expensive and I ended up paying over $200 more than the estimate/quote, but that isn't related to the service, which was excellent.Madison, it is great to read such wonderful comments about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service appointment
by Brooks1 on 05/11/2021As always, my service appointment was completed timely, courteously, and professionally! My advisor-Matt is amazing! Always responsive, friendly, informative, and treats me like family. It’s always a pleasure to go into the dealership for… whatever is needed.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Westmont! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great experience
by Ryan555 on 04/04/2021Omar did a wonderful job finding me the perfect car at Audi Westmont. Mr. Oliver the used car sales manager also made the connection fun and an inviting experience! Highly recommend the duo.Thanks so much for the warm recommendation of the team here at Audi Westmont. If you need more help, our team is available to talk -- safe travels!
Audi Q5 service
by GeorgeH on 03/28/2021Overall, the dealer did a good job on my 40k service. On the other hand, Audi USA was extremely disappointing in the fact that they required my using my 40k service even though my car had only 30k miles on it. I discussed this with them and… they said "too bad" as it fell into the period of time aspect as it had been a year since the last service. It's hard to put miles on your car when you're now working from home due to Covid. I definitely did NOT get my money's worth out of the pre-paid Audi Care program.Hi, we take your feedback very seriously and thank you for bringing this to our attention, Georgeh. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.
Had a routine service visit
by davism191 on 03/16/2021Michael Glusak is a pleasure to work with. He informed me last time of my free Audicare option that was still available from the last owner(I would’ve never known) this is the type of transparency that is needed in this industry. He is more… than happy to answer any questions you may have and inform you on essential needs and nonessential sim regards to your cars service.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any further questions, please give us a call. We're always happy to help!
Oil Change & recall
by Front123 on 03/04/2021It went as promised.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Service Review
by MEINS8+ on 01/25/2021I've been a very satisfied Auto Nation customer for sales and service for decades now. They continue to be timely, attentive and accurate in all they do. Top marks for service completed correctly and on time.Hello, your comments keep us motivated and working hard for all our guests! We look forward to your next visit! Take care!
Quick 50K service
by Q3world on 01/18/2021Recommended service completed on time while I waited. Great lounge area while waiting and great coffee machineWe are pleased to hear you had such a positive experience with us! We look forward to your next visit! Take care!
2020 Ram 1500 pickup
by Jeff W on 01/06/2021I was recently shopping for a 2020 Ram 1500 pickup. As it so happens Audi of Westmont had the exact model I was looking for. I couldn't believe the no haggle price they had listed online. I've been car shopping before and ran into a lot of… gimmicks and catches but I definitely say I didn't experience any of that at Audi of Westmont. The price of the vehicle was unbelievable. Shane Gebhardt, my salesman and Scott Kropf in finance made by buying experience quick and completely painless. I was in and out with my vehicle in less than 2 hours. I would be more than happy to shop at Audi of Westmont again and would definitely recommend it to anybody I know looking for a car. A big thanks to the Audi of Westmont team. You are top notch.Jeff, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
One of the best car buying experiences I've had in a long time....
by ChicagoRay on 01/04/2021I recently bought a new car from Audi Westmont, and as far as the sales experience is concerned, I was more than pleased with how smooth and painless the process went. I am NOT a fan of the car-buying process, but Irwin and Amy went out of… their way to make me comfortable, especially as we are still in a pandemic. And, "Ace", the F&I guy, was very cool, efficient, and knowledgeable. They were all quite transparent the entire time -- no hidden anything, details were out in the open, and they made sure to answer every question I had. Also, they gave me ample time to make my decision once the offer was out on the table. (FYI, I had visited at least 2 other Audi dealers in the Greater Chicago area, and spoke to another on the phone, and none made me as comfortable or confident as Audi Westmont). If you're considering purchasing, I can't more highly recommend Audi Westmont -- FWIW, I used the CostCo Auto Program, and they didn't flinch on the CostCo pricing or details, they knew EXACTLY what to do and provide, and fulfilled everything they promised.Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Oil Leak
by AudiRepair on 11/13/2020Andy was amazing during this entire process. During the diagnosis, working with the warranty company, getting it repaired, and always keeping me up to date. Just amazing.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Infiniti Q50
by cjgriggs on 10/19/2020I recently purchased an Infiniti Q50 from Audi of Westmont and thoroughly enjoyed working with Jobanny Huerta and the rest of the sales team. I would highly recommend them!Hi, it means so much to us that you chose our dealership! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Roman Brooks on 12/20/2024