Customer Reviews of Laurel BMW of Westmont
Review type:
First BMW Purchase
Satisfy
by Mclntosh on 04/22/2025Everything was good. I was offered Uber home and back to the service center after my car was done. Good customer service. Thank you Laurel BMWHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
2015 X1 service
by Comment on 01/29/2025Very good experienceThank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by mamastock on 01/28/2025Quick and seamlessHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
James Randall was awesome
by Al Schwartz on 12/25/2024James is very efficient and thoughtfulHello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience every time
by James R on 08/29/2024updated 09/05/2024I’ve been going to Laurel BMW for a few years now for service and I’ve never had a bad experience. The staff is very professional and friendly, always provide great service, and are never overbearing or pushy. I’ll continue going here and… would recommend Laurel to anyone else looking for an honest dealership experience.Hi James, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation and we hope to be of service again in the future.
Laurel BMW
by ReynaMH on 08/28/2024Jay Buis has been my service advisor for 10 years for my 3 series. He’s always available and incredibly helpful.Hi Reynamh, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Laurel BMW of Westmont. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Best Service Center
by Daniel04 on 08/28/2024Had my M3 in for a vibration concern, Alexis was my advisor. She was great with providing and relaying the information from the tech. Gave two options for the repair and provided opinions on the positives and potential negatives. Alexis is… very knowledgeable. Overall the service was amazing and I will definitely be returning to Laurel and Alexis.Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Fixerd rear door window seal
by PattiMarie on 08/20/2024My rear door window seal/weather stripping started was coming out, and I called for a service appointment. I was able to bring in the car next day. Dean was great. Very professional with a great personality. The car was fixed quickly and… I was on my way.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great service and partenship
by Oakpark on 06/20/2024The team there really help me get my BMW in orderHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
speedy and friendly service
by jerrybo on 06/10/2024I needed to get the tire pressure in my new 430l adjusted. Pulled into Westmont bmw service bay with no appointment and was immediately taken care of. Great service and no charge.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Run, forest, RUN
by Cvanderput on 05/18/2024Car needed repairs post accident and things went off the rails. Got yelled and screamed at by the service head and that's all that matters, 20+ years of being a customer ended in a tragic experience. I wouldn't go there if they paid me.… worst experience ever.Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (630) 537-0311 to discuss what we can do to help.
First BMW Purchase
by New X3 M40i Owner on 04/25/2024Overall a great experience. Brendan was very knowledgeable and made the whole experience quite painless. As a first time BMW purchaser, I was expecting a premium experience and Brendan delivered. Highly recommended and I’m looking forward… to doing business with them in the future.Thanks so much for the warm recommendation of the team here at Laurel BMW of Westmont. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Laurel BMW Purchase
by stev261 on 04/10/2024Great purchasing experience. Jason Anderson was detail and service oriented from the start of the purchase discussion, throughout the purchase process, and the car orientation. I would highly recommend Jason and Laurel for a BMW purchase.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Recall service
by Matthew on 04/01/2024Excellent friendly people quick service recommended to all my friendsHi Matthew, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Exceptional Service
by Kelly White on 03/29/2024Laurel BMW of Westmont sets the gold standard for exceptionald customer service and maintenance expertise. From the moment I stepped onto the lot, I was greeted with warmth and professionalism. Tyler, in particular, went above and beyond to… ensure my car-service experience was seamless and enjoyable. His attention to detail and genuine care for my needs made all the difference. The maintenance service at Laurel BMW is unparalleled – efficient, thorough, and always with a smile. I highly recommend Laurel BMW of Westmont to anyone in search of a top-notch dealership experience.Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Laurel BMW of Westmont and we hope to be of service again in the future.
Great Service Team!
by AllofOgden on 03/31/2024The entire Service Team is the best around! I was in and out quickly, everything was addressed and returned better than expected. Keep up the great work!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
2016 BMW Service
by Isaac C on 03/30/2024Service was done in a timely manner. My car feels phenomenal. My service manager James was very engaged with my service and experience.Hi Isaac, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Buying a new car
by JessMarie on 03/27/2024The end of my lease was quickly approaching, and I was contact by a sales agent (Lilly) to disgust my options, I really wasn’t interested so soon as my lease expires in June, however after doing a test drive and given an awesome purchase… option I new that it was time to drive my new 2024. I’m happy with the entire process.Hello Jessmarie, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Advisor
by Judy Johnson on 02/22/2024Jay Buis is my Service Advisor and he always does a fabulous job. He always gets me a loaner car if needed.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Happy Customer
by Easter B on 02/20/2024Jovan and Andre were great. I got in and out with an amazing deal. I’m excited and extremely happy with my purchase!!!Hello Easter, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
New Tire
by Maddy W on 02/05/2024Rich was unbelievably kind and helpful when I got a flat tire and arrived at the BMW of Westmont dealership. He had my car in and out very quickly. I would 100% recommend him to anyone.Hello Maddy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Laurel BMW of Westmont and we hope to be of service again in the future.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thanks so much for the warm recommendation of the team here at Laurel BMW of Westmont. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Sue Tilly on 04/28/2024