Customer Reviews of Laurel BMW of Westmont
Review type:
First BMW Purchase
by New X3 M40i Owner on 04/25/2024
Overall a great experience. Brendan was very knowledgeable and made the whole experience quite painless. As a first time BMW purchaser, I was expecting a premium experience and Brendan delivered. Highly recommended and I’m looking forward… to doing business with them in the future.
323 reviews
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Laurel BMW - Highly Recommended
by mtrench27 on 04/05/2016I purchased a demo X5 from Laurel BMW, and am very happy with the purchase. The price they gave me for my trade-in was fair, process was painless for the most part and everyone was pleasant to deal with...Shaun Vaidya and Rich Stoll,… specifically. If you're looking for a BMW, stop by Laurel.Great purchase experience at Laurel BMW
by arahsib1 on 03/21/2016Great experience with the team - Kristina and Mike. Knowledgeable, friendly and didn't use pressure tactics or play games with numbers. Everything felt transparent. Would recommend them and will do business again.Great customer service.
by jayshetty on 02/15/2016Explained all the problems clearly. Helped me to make a decision whether to keep the vehicle or sellOutstanding Everything
by Bzols2000 on 02/12/2016Bought my new X5 from the folks here and every single step of the way was professional and painless. Why can't car buying be like this all the time. Definitely will make my next BMW purchase from here.We are happy to hear of your positive experience with our location. Exceptional deals and positive customer service come standard with the dealership. Don't hesitate to call us if you ever need anything. Be safe on the road.
Great Customer Service
by rpatel010 on 02/10/2016The sales agent was very helpful and spent time to understand our needs and offered enough time to test drive the vehicle and make our final decision. Whole process was smooth and we drove the vehicle same day home.Great Sales Experience
by Bomi_Hou on 12/19/2015updated 12/28/2015The sales person and manager were quick to handle any price negotiations and work with me. Sales person was very courteous and friendly. The Car was excellent. Transaction and papar work was completed very quickly. I would definitely… recommend anyone to purchase a car from this dealership.Great experience
by laurakis on 12/18/2015Kristina Gurskas was extremely knowledgeable and helpful throughout the car buying process. Best car-buying experience so far. Would recommend Laurel BMW of Westmont dealership 100%.Great buying experience
by Dwhitney209 on 11/28/2015Great buying experience from start to finish. Professional and team based approach to dealer service and sales experience.Goes the extra mile
by Annegibbons67 on 10/22/2015updated 11/13/2015Dealership has always been great and now my warranty is out on X5 they still care and go the extra mile for their customer. Would recommend to anyone and would not think about going elsewhereGreat buying experience.
by Mikeydiker on 09/09/2015Chris was awesome. I had a great buying experience. Car was more than I expected.Reliable, efficient service
by arciga18 on 09/07/2015Easy to schedule appt . Friendly service and convenient setup.Very pleasant experience, will buy again from Laurel
by xiao3 on 09/02/2015Five star service, and will buy my next Bimmer from Laurel again. wanted to buy a 428 XI coupe in St Louis area, but very limited selections and local dealers always play the game on price. Reached out to Laurel BMW, and completely… differently experience: sales rep Terry was very straightforward on the price, and patient with many questions. Pickup experience was really pleasant: Terry arranged limo to pick us up from O'Hare airport, and easy transaction process. Will buy again from Laurel.1st Time BMW Buyer
by Funkster5739 on 07/11/2015This was my first time buying a BMW and working with Laurel BMW of Westmont. I found the team there to be both professional and easy to do business with beginning with my first contact straight through finance. They offer personal service… above and beyond my experiences with other car dealerships that sets them apart. I see this as the start of a long history with BMW's and with Laurel BMW of Westmont.Awesome service, great dealership.
by Znyc2 on 06/29/2015Very friendly and knowledgeable sales agents. Great buying experience with Tony and all the associates. Overall great dealership. Thank you ZeeBUYER BEWARE - DISHONEST AND MISLEADING BUSINESS PRACTICES
by thetruth17 on 06/12/2015Do not, absolutely do not, visit or do business with Laurel BMW of Westmont. They run the most dishonest and misleading business I have ever dealt with. Let me go over my story so that no one ever makes the mistake of visiting this… dishonest business. I purchased a used BMW from Laurel BMW of Westmont. Prior to purchasing the vehicle, I asked to see the prepurchase inspection and asked what service this vehicle will need. My sales person informed me that all of the service was completed on this car and it needs nothing. The car had a valve cover gasket leak but he told me they fixed it and even went over the cost which was around $2,000 (they did a brake job as well). The sales person made me feel confident enough and I went on to purchase the car. Three months later and after 3 trips to a BMW mechanic (including 1 time where I had to have my car towed off the highway) totaling around $1,500 in repairs, the BMW mechanic tells me I have a valve cover gasket leak and that all of my issues have been caused by this leak and to fix the valve cover gasket it would be upwards of $1,000. I called Laurel BMW of Westmont and told them I am having an issue with the gasket leak (which the sales person told me they already fixed) and expected Laurel BMW to repair this free of charge due to the fact BMW warranties all parts and repairs for 2 years. Anyway, the service manager calls and tells me that they never even repaired the leak prior to me purchasing. The sales person lied to me and told me the leak was fixed, when in fact it was not. This has been a nightmare and led to thousands in repair bills. The sales manager called me and told me there was nothing they could do. They would not admit what they did was wrong. They committed AUTO FRAUD. They are not making right on their mistake. Now I will have to exhaust all efforts to get this resolved, most likely in court. EVERYONE, LEARN FROM MY MISTAKES AND DO NOT DO BUSINESS WITH THESE DISHONEST PEOPLE.Great customer orientation
by sagar9027 on 06/09/2015Vesna, the sales officer has been extremely helpful and very pro-active in the entire process of me leasing this car. It is for her, that i bought this car...it is nice to see BMW's employees are also as the brand itself. Perfect!We are pleased to hear of your experience with Vesna. Customer service and professionalism are of great importance to us, and we hare happy you were well taken care of in your dealings at our location. We hope to be of service again in the future.
Great Buying Experience
by jazzfly on 06/02/2015Purchased a CPO vehicle. Kristina and sales manger were great to work with. Fair and no pressure salesmanship. Very professional and down to earth. Let them know what you are looking for and they'll find you the right car. I would… highly recommend a visit to this dealership before you make your next car purchase.The Ultimate Buying Experience
by tpsdpm on 05/22/2015The team at Laurel BMW of Westmont is quite simply amazing. I purchased my 428 Gran Coupe over a month ago, and am still receiving calls to ensure everything is going well. This is my 6th BMW, others purchased at other BMW dealerships, and… all pale in comparison to Laurel BMW of Westmont. I flew from NY to Illinois to get this car, that's how much an impression they left me with. Special thanks to Pat Womak, Terry Mancuso, Mike Adler, and Jason Saxton, great job guys, keep it up!!Terrific Experience
by jgandtg on 04/18/2015We want to thank Chris Cole for the excellent service he provided. We found a used vehicle on-line and inquired about it. He called us right away and was very courteous and helpful. We also want to thank Jason Baker for making our financial… transaction as stress free as possible. These two gentlemen were professional and friendly. Our experience at Laurel BMW was amazing thanks to them. John & Tina GregoryOutstanding customer service
by Sheppano on 03/24/2015We were shipping for a new convertible to lease. We stopped at Lauerl of BMW first. We were greeted by a greeter and she found an available salesperson to work with and we met Lily. Lily, was great to work with. She was knowledgable, she… listened to our needs, answered our questions, she was professional, and a pleasure to work with. We went on a test drive and Lily explained the features and benefits of the car and spoke to us after the test drive. She made sure our questions were answered, she have us her business card and followed up with us via an email. We came in a week later to purchase a vehicle. We were happy with the overall experience, it was a pleasant experience. We walked away, happy and relieved because there was no hassle. The car was present to us clean and detailed. Lily, our sales person went over every aspect of the vehicle and made sure to set up our keys and how to operate the Vechile. I love working with someone who is passionate with their products they sell and represent. She welcomed us to call her anytime with questions or concerns. We had a positive experience and we love working with this dealership.We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a professional and helpful setting. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
Friendly, Attentive, Ease of Doing Business
by adamk218 on 03/13/2015came in to look at the X5. we were greeted upon entry with a friendly smile and hello followed by helpfulness in finding the car we liked. Our rep Barry Levsay was very attentive and made the whole process enjoyable and smooth. It was a… pleasure doing working with him. I would recommend this dealership and sales rep to anyone.Thank you for your kind words! We sincerely thank you for your business and hope to continue serving you for many years to come.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Thanks so much for the warm recommendation of the team here at Laurel BMW of Westmont. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Sue Tilly on 04/28/2024