Tom Wood Honda
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Customer Reviews of Tom Wood Honda
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Tom Wood sales review
by Pilot buyer on 03/01/2025
John was very knowledgable re: the Honda Pilot.
31 reviews
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Minor warranty work
by Steven Allen on 03/28/2025Brought the CRV in to have a minor component replaced. Had to order the part. Came in the next day and I was back out in less than half an hour.Steven, we're glad to hear that your visit was quick and efficient at Tom Wood Honda! Thanks for sharing your experience with us. Safe travels in your CRV!
Honda Service without worry
by Jay on 03/13/2025Jon at Tom Wood has been a trusted service advisor. No BS, always helpful. If you need additional work, he explains it thoroughly and in complete detail. Also if you have upcoming preventative maintenance work, he will bring that to your… attention so you can prepare the time and funds that will be required. You can be assured that the work is performed properly by a qualified technician using Honda parts and leave with peace of mind that no “extra parts” were left behind.Jay, we're delighted to hear that Jon has been such a reliable advisor for you at Tom Wood Honda. It's great knowing he provides thorough explanations and helps with planning future maintenance. Thanks for sharing your experience!
Tom Wood sales review
by Pilot buyer on 03/01/2025John was very knowledgable re: the Honda Pilot.Here at Tom Wood Honda, we are always thankful for positive feedback from our customers. Thank you for giving John a shout-out!
Service for you
by Genice on 12/20/2024updated 12/27/2024This was a positive experience for maintaining and meeting required maintenance schedule. Thank you for having actually members of your team answer the phone, schedule appointments, and members available for questions. The old automated… phone system in place earlier this year was very frustrating.We're delighted to hear that your experience with Tom Wood Honda was positive and that our team could assist you directly. We appreciate your feedback on the phone system, and we're glad the changes have made a difference for you!
Great service!
by Polina on 12/13/2024My experience was great! Everyone was very kind and attentive to me!Polina, we appreciate the 5-star rating of Tom Wood Honda! We're glad to know you had a positive experience with our team.
Professional Service
by RJ on 11/22/20242016 CR-V oil change and tire rotation. (65K mi.) Inspection revealed worn serpentine belt and leaking valve cover gasket which they recommended to be replaced. They were able to do the work on the same visit. Staff was courteous and… professional.Thank you for trusting Tom Wood Honda with your 2016 CR-V's maintenance! We're glad our team could address the issues promptly and provide courteous service. Safe driving ahead!
Good Experience
by JR on 10/17/2024I worked with John and Dylan on a lease of a CR-V through Costco. They were both great to work with, reasonable, accommodating, and professional. We made a good deal that made both parties happy. I would return to do business again.We're delighted to hear that John and Dylan provided a positive leasing experience at Tom Wood Honda. It's fantastic knowing the deal met your expectations, and we look forward to welcoming you back in the future!
DO NOT GO HERE!!!
by Nick may on 08/14/2024You will be treated as a number and not a person! They sell junk that will have serious problems and cost you dearly!! They will prey on you so they can make as much money and scam you every chance they get! Beware!!!!Nick, your feedback is very concerning to read. We strive to treat every customer with respect and provide quality vehicles, so it's troubling that you feel this way. Please reach out directly so we can discuss your experience further and work towards a resolution. Thank you, Jason Broaddus - Parts & Service Director - 765-203-0993
Great service
by Jason on 06/29/2024Clean and professional. Service employees don't try to over sell services you don't need.We can't thank you enough for your support of Tom Wood Honda. We hope to see you again down the road, Jason!
Lack of communication/ Professionalism
by Amber on 08/17/2023Purchased a car 5/21/23. Used, the day after driving off the lot I had a flat (not the fault of the dealership), however the spare that was in the car does not fit the vehicle I purchased, this left me stranded on I-70 with my two… children. Moving forward, the engine light came on 3 days after purchase, which came back to throwing 3 codes for evap. When I had the dealership inspect the vehicle they estimated me at $3,800 in repairs. After so much back and forth we were able to get it down to where I am only paying $500 for the repairs. However the vehicle went in 2 weeks ago tomorrow, and I still have no idea what is going on with it. I was told the motor mounts are bad (Which they replaced the motor in February of this year, how would they not check the motor mounts when replacing a motor is beyond me), and the struts were completely blown. Now they are just telling me "There is still a hard shift and vibration", but that was last week and I still have no update even with speaking directly with the Service Manager (Mind you who promised a call back last Friday, which I still have not received) Massive lack of communication, and selling cars that fall apart 3 days after driving them off of the lot. Now 8/17 it is not running, sitting at another dealership because Honda can't work on a Jeep. They basically told me to kick rocks. Definitely not recommended.Amber, I'm really sorry to read about the issues you've been experiencing with your car and the lack of communication from our team. This is not how we aim to operate or treat our customers. We'd like a chance to make things right for you - please reach out directly so we can discuss this further and find an appropriate solution together. Thank you, Jason Broaddus - Service and Parts Director 765-203-0993
Beware if you're a woman, a minority, or...just have a car that's broken
by Kla on 09/13/2022I was stranded on my way through Indiana, and I can only assume that the fact that I am a black woman traveling alone is the reason I was thoroughly taken advantage of by this dealership. My alternator had failed, and instead of giving me… the option of a Honda alternator, they (without my knowledge or consent) installed an O'Reilly alternator in my car. This alternator then failed two weeks later and they refuse to honor the warranty (just take it to an O'Reilly store and ask for a new one, they say!) or refund my money (I have since had a Honda alternator installed by an honorable Honda dealership). The service is also poor...it takes multiple calls to get to a human (my service advisor Collin, the service manager Dennis, the GM Damion, etc), voicemails returned more than 3 days later if at all, not to mention comments from the staff such as "I feel sorry for you that you don't understand how car repairs work." Beware if you choose to have service done here, or better yet, just don't.Best experience in 30 years
by RichRider on 06/29/2021I received several thousand more for my trade than any other dealership and got my wife her dream passport fully loaded with accessories. They even delivered the vehicle to her to surprise her. Su h a relief to have a dealership that is… straight forward and wants to help!!!!!Poor service
by Poor Service on 06/05/2021I purchased a 2018 Honda CR V from Tom Wood Honda the sales person said the car had been serviced but there was no warranty this week I turned the air conditioning on for the first time and the fan made a loud noise and no air came out I… called service and they said it would be 21/2 weeks before they could service the car I called the salesman and he promised an immediate response that was 2 days ago and no response we had to cancel a trip because it is too hot in the carIf I could give 0 I would.
by Bailey F on 03/31/2021Do not shop here if you can avoid it. The sales team made several false claims about the vehicle. She could not get the car to lock and was not knowledgable. After I found the gas panel (the piece you open when you fill up your gas) was not… able to lock she tried to tell me that cars do not lock that panel anymore. When I insisted that it had to have a locking feature because I could see the part that locks the door shut she claimed it wasn't a feature any cars have. The breaks shook as well. She told me that the car had been certified pre-owned and that because it was certified the car did not have any issues and that she did not feel any shake. She called the next day and said after her second test drive she did feel a shake. Before I left the dealership, they handed me a piece of paper with the price of the car which was indeed $600 higher than the price was when I first walked in. They called the next day and tried to get me to buy the same car "lowering" it back down to the price on the website. I am beyond insulted by this experience and ashamed on their behalf. I spoke to a young woman named Kailey. I suggest you take your business elsewhere. I wouldn't trust them at all.unhappy
by unhappy on 03/08/2020Today I went to Tom Wood Honda to look at this car. I spoke to Alex on Wednesday or Thursday to let him know that I would be up there to look at it and possible buy the car. When I walked up to the car this is what the car looked like. What… a disgrace on waste of time. The general manager comes out and tells me that the detailer has been out since earlier this week. So, it takes a detailer to just come clean out the car? Something should have click in my head when they only had pictures of the outside of the car online and not one picture of the inside. I WOULD NEVER BUY A CAR FROM TOM WOOD HONDA IN ANDERSON INDIANA, NOR TELL ANYONE TO GO TO THEM. I get it's a cheap car, but it doesn't take much to clean it out so you could possible have a sell.Goes Far Beyond the Normal Salesperaon
by PstrBill on 07/13/2017I've had the pleasure of working with Zach Logan on two occasions to put me into the car that I wanted. He is always courteous, respectful, and thoughtful. He is good listener, and extremely diligent in working to get you the best deal on a… Honda car. It is a real pleasure for me to deal with Zach.They had the used truck I wanted.
by ramtruck on 02/10/2017Purchased a used Ram 2500. Salesman was new to deanship, but did an excellent job and was very helpful. The only reason I am not giving 5 stars is because I explained that I had a pre approved finance deal and I didn't want my offer… shopped around and they did it anyway. Then when I went to sign the loan documents they had added an extended warranty and gap insurance without even speaking to me about it. It added $60 a month to my payment. They should have asked and tried to sale me on the benefits and not just added without any prior consent. I have purchased other products from the Tom Wood franchise and always been satisfied. These guys just assumed I would be happy with a payment under a certain amount and added as much as they could a keep me under a payment amount. I know its common practice in this industry, but for some reason I expected more out of this dealership. I had them remove it and purchased the vehicle anyway. I will look into extended warranty elsewhere. I would recommend but would ask friends and family to proceed with caution.I'm Super Pleased, Thanks Zachary Watters!
by RozHarris on 02/02/2017Before driving 20 miles to Tom Wood Honda in Anderson, I visited another dealership in 2 miles from my home. At the other spot, I picked a car, did a test drive and just sat and sat and sat in a cold showroom, no water, no coffee and… sitting at a desk by myself. I waited so long to start the conversation with the Finance Guy, that I had to leave for another appointment, offering to come back in the morning... Thank God! Thank God, I had the chance to look around, because I found Tom Wood Honda. I had a great buying experience and left knowing more about my new Accord, that now this is my my Accord car ever. Thank you Zach, you do customer service excellently, down to the Starbucks coffee, too!Great Experience
by indyguy98 on 01/17/2017Purchased a Honda CRV here in the Fall. I secured a great price and experienced wonderful customer service. They were respectful, professional and did not push for a decision yet made the process very easy. Our sales rep was Travis from… Internet sales team and he was fantastic! We will look here first when we are making our next Honda purchase. I would also easily recommend for family and friends!Just bought our 2nd Honda
by kharris2 on 01/04/2017We bought 2 Hondas in 16 months from Zachary Watters. He has been great to work with. We feel like he does everything he possibly can to make us happy. We would definitely recommend him. Hopefully we will not need to buy another car for a… while but when we do we will definitely contact Zachary again.Jordan Taylor was Excellent
by brianlb926 on 12/08/2016Can not recommend Tom Wood Honda and salesman Jordan Taylor enough. Jordan was great and made me feel like he truly wanted to help instead of just make a sale. He answered all of my questions and got me a great deal on my new HRV.
About our dealership
Here at Tom Wood Honda, we are always thankful for positive feedback from our customers. Thank you for giving John a shout-out!
by Tom Wood Honda on 03/03/2025