Customer Reviews of Ed Martin Buick GMC
Review type:
BEST Dealership Experience - Everyone is A+
New Buick Lacrosse-Good Experience
by doverby1 on 06/09/2012updated 04/24/2025I had recently graduated from college and am going to be traveling for the next few years for my job, so I needed a reliable, new car. When I went to the dealership, I was greeted by Rob B. Rob was very engaging and personable. He was very… helpful throughout the entire process. I told him what type of vehicle I was looking for and he gave me several options. For each option, he presented the pros and cons of each. When I chose the Buick Lacrosse Premium Package II, he went over various options for how to pay for it, including looking at various loan legnths and leasing options. In order to get the exact Lacrosse that I wanted, he looked in several areas, including Illinois and Kentucky. When he found one in Kentucky, he sent a driver to go pick it up. This whole process only took a few days. Overall, the service at this dealership was exceptional! I would recommend this dealership for anyone!'13 Buick Enclave
by 3kids1dog on 09/10/2013updated 04/24/2025Very attentive salesman. Did not over-pressure. Great follow-up. There isn't much in life I despise more than trying to find a new car. But our salesman made very palatable. And the finance manager actually ran out to stop me before… driving off after another rebate became available. Seriously. How often does happen?Service review
by dbuckland on 05/22/2014updated 04/24/2025I was pleased that the price of the headlight was provided to me before service. I was surprised at the price for the headlight. It was much higher than anticipated.Awesome Experience
by novicebuyer1 on 05/05/2013updated 04/24/2025I was absolutely dreading the purchase of a new car because of my lack of car knowledge and the high pressure stigma that goes with car sales people! I am thrilled to tell you that Ric and Brenda absolutely made purchasing my Buick encore… an absolute delightful experience. Their customer service was absolutely stellar!! I have already recommended them as well as Ed Martin to several co-workers.Congratulations on the purchase of your new Buick! We pride ourselves on honest business practices so you can be sure you're getting the best deal on a quality vehicle when you do business with Ed Martin Buick GMC. Thank you for your recommendation, and anyone you send our way will absolutely receive the same service you enjoyed with us. Happy driving, and we hope to see you back soon! Also, if you're not already a fan be sure to "like" us on Facebook. Sincerely, Ric McCoy | rmccoy@edmartin.com
2011 GMC Yukon
by clemsonfloyd on 11/12/2012updated 04/24/2025Purchased used 2011 GMC Yukon 1500 Denali form T C Johnston @ Ed Martin Buick/GMC. The difference in recommended purchase price between Kelley and Edmunds was $6K. I offered the Edmunds price and he said the offer was too low, provided me… with the Kelley price and I left the dealership. No hassle, no pressure. I went home and found that the quote on the Kelley price was staigtht off the site. Two days later, I made an offer between the two and the offer was accepted. No hassle/no pressure. My 16 year old will need a pick-up truck in several months and I plan to return to Ed Martin and TC to find the right truck. The experience was excellent.Congratulations on the purchase of your new Yukon! We're happy to hear that our team was able to work with you on a price that was satisfying to you. We appreciate this recommendation and look forward to being your hassle-free automotive solution in the future. Be sure to look us up on Facebook for specials and updates about what's going on at the dealership. Sincerely, Ric McCoy | rmccoy@edmartin.com
Great Experience!
by Derek88 on 04/10/2013updated 04/24/2025The dealership, manager, salesman (Bryce T.), and overall experience was great. First time I actually enjoyed myself while buying a vehicle. Our salesman, Bryce, went above and beyond to make sure everything was handled correctly, including… coming in on his day off to spend the entire day closing and delivering the deal.Thank you for taking the time to leave a review of your experience with our dealership! It is nice to hear that working with our dealership was your best car purchasing experience to date as it lets us know that we have achieved our goal of 5-star quality customer service. Bryce is a valued member of our team, and it gives us great satisfaction to hear that he went above and beyond to ensure you had an enjoyable and stress-free sales experience. Happy driving, and stay in touch with us on Facebook! Sincerely, Ric McCoy | rmccoy@edmartin.com
Wonderful Experience
by lynsayh on 11/01/2012updated 04/24/2025I looked online for a car and found a new 2013 Terrain online at Ed Martin. I requested more information on the web site. Scott C. reached out to me via email, and he was wonderful to work with and the experience was a breeze. He gave me a… better price than I anticipated. I will recommend him to all friends and family looking for a vehicle.Thank you for sharing your experience with Scott and our internet department! We're happy to hear he gave you excellent customer service via email and made sure you got the best price possible on your vehicle. We hope you've been enjoying driving your new Terrain, and we hope to have the opportunity to make a deal with you again in the future. Follow us on Facebook for specials and deals! Sincerely, Ric McCoy | rmccoy@edmartin.com
I'd go back!
by dbuck1 on 05/26/2012updated 04/24/2025As car buying goes, this was the most stress free experience I've ever had. Rich Santomassino did a great job of helping me decide on the right car for my needs without giving me a high pressure sales pitch. He went out of his way to find… me the exact car I wanted as they didn't have it on their lot. Everyone there respected my time, preparing things in advance so that I wasn't left sitting around waiting while things got "finished up". Great sales and financing team made this a really pleasant experience!purchasing new car
by kwarddds on 05/15/2012updated 04/24/2025I purchased a new car this past weekend. What a wonderful experience. Keith Baker was exceptional. He made the whole process easy. I would highly recommend he and the dealership. ThanksPleased customer
by johnny12 on 04/15/2014updated 04/24/2025This is the second vehicle that I have purchased there and all experiences have been excellantAir pump problem
by Harry_A on 04/03/2014updated 04/24/2025Excellent visit and staff. Service writer was helpful and clear about what was happening and how much it would cost. Price was very reasonable. I will be back.My ed martin Buick experience
by pmikesell on 05/14/2012updated 04/24/2025Ed Martin Buick/GMC was a phenomenal place to do business. Doug Huber went above and beyond in gathering some information for us that was deal critical, for a mutual, successful outcome. The process was easy and enjoyable and the service… was exceptional. This was no doubt the right place to buy our GMC Acadia!ed martin team
by pthompson46 on 05/15/2012updated 04/24/2025I just wanted to thank all the people at Ed Martin GMC for making my vehicle purchase experience a pleasurable one. They took the time to work with me to find the right car for me and at a price that was unmatched by all other car… dealerships around Indy! I loved the no pressure to buy attitude they had with me.Excellent experience on new GMC
by IndyGMguy on 04/05/2013updated 04/24/2025I returned to the salesman that sold me my previous vehicle due to a good experience in the past. He again helped us through the selection and purchase process with courtesy and professionalism.Thank you for choosing to do business with our dealership a second time! We are thrilled to hear the customer service you received the first time with our dealership led you to purchase another vehicle with us. We appreciate your continued business, and we're already looking forward to putting you in your next vehicle! If you're not already a fan, be sure to check us out on Facebook for updates and specials. Sincerely, Ric McCoy | rmccoy@edmartin.com
GO NOW.
by tgl4 on 10/31/2013updated 04/24/2025After an exhaustive search throughout the entire tri-state area for a GMC Yukon Denali XL ~ I found Richard S to be on point and incredibly well versed on the vehicle. Rich was respectful, patient and was fantastic with my kids. He worked… tenaciously to get me the vehicle and price I wanted. I would refer ANYONE AND EVERYONE to him. I am very pleased with both the price and vehicle I drove off the lot. I will be back to buy again to buy from Rich. If you are in the market for a vehicle~ DON'T WASTE TIME~ CALL RICH at Ed Martin GMC Indianapolis ~Period.Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that Rich was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Best, Ric McCoy, GM - rmccoy@edmartin.com
Positive Experience at Ed Martin
by UCMe3155 on 05/28/2013updated 04/24/2025Staff was easy to work with and put forth a good effort to provide the vehicle that matched my preferences in a timely manner. They accommodated my schedule for test drives and final purchase. They have a nice showroom (finishing… renovations) and a good inventory and I recommend Ed Martin Buick GMCThanks for taking the time to leave this feedback of your experience with our team. We are happy to know our employees listened to your needs and helped you find the right vehicle. We appreciate your business and hope that our customer service has earned your future business. If there is any way we may further assist you, please do not hesitate to contact us. Also, be sure to check out our deals on Facebook. Sincerely, Ric McCoy | rmccoy@edmartin.com
2012 GMC SIERRA Extended cab w/t
by 67twins13 on 12/14/2012updated 04/24/2025This was my third truck purchase at an Ed Martin dealership. I made my first purchase in 1994 at their Anderson dealership with the purchase of my first new vehicle ever. They made sure that I had what I wanted and at a great deal. In… November I was looking for a new car or excab truck to transport my twin grandbabies in when they arrive in June. Found a 2012 GMC online at Ed Martin Fishers. I left an inquiry on Friday at approx 1:00pm and by 2:00pm Keith B. had already responded to my email and gave me a phone call. I was able to make the hour drive to their lot and Keith and the rest of the staff went out of their way to get me into my new GMC Sierra at a great price. I never expected that I would drive home that night in a new truck, but thanks to Keith and the Ed Martin staff working up to and beyond their closing time, I did exactly that. Even though that this was a used (barely), I got exactly what I was looking for in a new truck. I know that I'll truly enjoy my truck for years to come.Thank you for choosing to do business with our dealership for a third time! We strive to build long lasting business relationships through high quality customer service, and we're happy to hear the service you've received from our team has earned your business on multiple occasions. Enjoy your new Sierra, and we're already looking forward to working with you when you're ready for your next one! Follow us on Facebook to stay up to date with what's going on at Ed Martin Buick GMC. Sincerely, Ric McCoy | rmccoy@edmartin.com
First Time Buyer
by jared_g1 on 03/27/2014updated 04/24/2025As a first time buyer, I had several questions and concerns when buying my first car, I didn't know where to start. Throughout the whole process, Bryce T. placed no pressure on me and was able to answer all my questions. He went above and… beyond to help me out and to make me feel comfortable through the whole process. Would definitely recommend him and Ed Martin to anyone searching for a car.New Car Purchase
by gmmanalways on 10/31/2012updated 04/24/2025My wife and I purchased a new GMC Terrain at Ed Martin GMC. Our salesman was TC J.---he did a great job! In just a few hours we were driving home in our new Terrain! He was helpful in getting us a good trade in offer for our old car. A very… pleasant transaction!Congratulations on the purchase of your new Terrain! We are so happy to know that TC made sure you and your wife had an enjoyable sales experience and got you a good deal on your trade. We strive for 100% customer satisfaction, and we couldn't be happier to know that this was the case with you and your family. Happy driving, and stay in touch with us on Facebook! Sincerely, Ric McCoy | rmccoy@edmartin.com
Satisfied
by aharri on 08/13/2012updated 04/24/2025No hassle car experience. I will gladly take my business to them when in need of another vehicle.
Welcome to Ed Martin Buick GMC! On behalf of our entire team, thank you for visiting our Edmunds page and allowing us to serve you online. Our professional and well-trained staff is ready to assist you with your automotive needs. It is our commitment that all of your expectations are not only met...but exceeded.
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- After Hours Drop-Off
Thank you for sharing this awesome feedback about our dealership. It gives us great satisfaction to know you had a great sales experience working with our team and that you are happy with the deal you received. Our goal is to do right by our customers, and we're thrilled to know you drove away satisfied. We hope to have another opportunity to work with you in the future, and please stay in touch with us on Facebook! Sincerely, Ric McCoy | rmccoy@edmartin.com
by edmartinbuick on 09/26/2013