Don Hinds Ford
Customer Reviews of Don Hinds Ford
Review type:
Dream Car!!
Check engine lite diagnosis
by David Miller on 02/25/2025✅engine lite came on. Called Hinds Ford talked to my service advisor Scott Krouse. He told me to bring Escape in now they would get right on it. They did and in an hour or less they had problem solvedDavid, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
Recall Notice: possible (Valve Stem fracture)
by dnutt7706 on 01/16/2025I bought a 2021 Ford f150 with a little over 42,000 miles on it 3 weeks ago off of Don Hinds Ford in Fisher's IN. Dealership failed to inform me that the truck had a MAJOR RECALL involving a possible (Valve Stem Fracture) in the engine. I… read that Ford says they don't have a solution yet to the recall but is suppose to by early 2025 and cover it when they do. Disappointed Dealership did not inform me of this. I probably would of still bought the truck knowing in theory that Ford is going to cover the problem.F150
by LowellD on 01/13/2025Service has already been prompt, complete, and successful. Performed by qualified personnel who explain what they did and why.Dream Car!!
by Perry and Melinda W on 12/07/2024Don Hinds Ford and Duane our salesperson went above and beyond expectations trying to locate our 2024 Mustang GT Convertible. We wanted very specific color and equipment and there wasn't many to be found. Duane found the exact Mustang we… wanted went 200 miles to get it here by our Anniversary and we couldn't be happier.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Don Hinds Ford Inc, we value our customers and we look forward to seeing you on your next visit. Take care!
Awesome Service Dept.
by Lakota NIDW on 12/04/2024They are always on time and do a great job!!Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Don Hinds Ford
by KT’s2014Exp on 12/04/2024Replaced 4 tires, alignment front and rear and balanced 4 tires.Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Blower motor resistor/Blower motor
by Steve2013 on 11/08/2024Well, it was hit and miss for a while. Was having issues with the fan speed selector for air conditioner and heater. Not all settings were working, brought our 2013 Ford Fiesta in to have it looked at. Was told the motor fan resistor was… bad. Had it replaced, within 4 weeks settings 1-3 were no longer working. Returned to Don Hines Ford to have it checked out, was again told the resistor went bad again, and that the blower motor was now in need of replacement. During the drive home, the fan stopped working again. Immediately returned to Don Hines, and was told once more the resistor was bad again. Was replaced again. Within days, the fan stopped working once more. Returned the Fiesta to Don Hines once again. They kept the car for a few days to get to the bottom of the problem. As of now, we’ve had the car back for about three weeks, and everything seems to be working properly. I must commend Scott Krose, our service advisor, for be patient with us and his excellent customer service. He showed he really cared, and was very intent on getting this issue taken care of.Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Service of my Escape
by Eugene Shaw on 10/31/2024I have always had excellent assistance at Don Hinds Service Dept. I have a favorite gentleman that I always use as he knows about the car and my needs. I have never been disappointed with their work.Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Owner
by Scotty580 on 10/08/2024Excellent purchase, staff very helpfulDon Hines Ford
by Raenna G on 09/24/2024updated 10/02/2024I drive from the south side of Indianapolis to the north side of Indianapolis to go to Don Hines . I live on the southside and I am going to the northside for service. Very happy with everything they’ve done for me.Hi Raenna, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Great Servoce at Don Hinds Ford in Fishers, Indiana
by DaveStew on 09/24/2024updated 10/02/2024I went in for my 150,000 mile service on my 2015 F150 Lariat. This was brakes all around, transmission service and fuel service. Everyone was polite and explained everything completely. They also provided me with a complimentary shuttle to… and from home.Hi, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Ford Fusion repairs, 2018
by Brendal on 08/07/2024Excellent professional service all the way around.Service
by AG Carmel on 06/25/2024Called for same-day appointment to replace hybrid battery and oil change. Repair estimate was exactly as expected, and fair and reasonable. No attempt to up-sell or pile on extra work. Waited for car to be serviced, work was completed… within an hour.Tom
by Thomasville on 05/30/2024It was probably the easiest experience I ever had.Read this if you're skeptical...
by Linda S. on 05/14/2024I'm a first time customer, who just became a lifetime customer! Don Hinds' Customer Service is excellent, and they made purchasing a used vehicle painless--from the great price offered, great financing offered, and great warranties… offered... just a super fun and easy dealership to work with! I am a true skeptic on used cars-this is the first time I've ever purchased a used car-and first time I've ever purchased a Ford- but the transparency of the vehicle's condition and safety ratings in addition to all the warranties provided through Ford as well as Don Hinds... not to mention the thorough inspection that is done by their service department before a car is actually put out for sale really sold me. I had been to many other dealers and used car lots, and none of them offered anything comparable!Hello Linda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Don Hinds Ford Inc, we value our customers and we look forward to seeing you on your next visit. Take care!
Don HInds Ford
by FearlessFalk on 03/05/2024It was a great deal.Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
2023 Ford Escape
by Customer on 02/28/2024Quickly found the car we wanted. The process went smoothly. Staff was friendly and helpful.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Purchase of new Ford F-150 Lariat
by RockieB on 01/22/2024I purchased a new F-150 Lariat to replace my 2014 F-150 FX4. I am very satisfied with the new truck and plan to keep it for many years. The salesman went over many of the features that were new or different than my previous truck.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!
Felt extremely uncomfortable
by Lynette on 01/11/2024Avoid this location at all costs. First- my husband spoke with Josh weeks about the recall on his truck. He told him he would make an appointment online for it to be done, since it takes 5-6 hours. Josh said ok. So my husband did exactly… that. We showed up to drop his truck off, they don't have the part! That is super annoying but okay, things happen, I get it. What really makes me mad, NOBODY called to let him know they wouldn't be able to do it! He left work early, I left work early to meet him etc. (lots of moving parts). All somebody had to do was call. And why are you able to make appointments online, if you aren't guaranteed the service you're scheduling? (We did make the appointment a week ahead of time). He told me "you can make an online appointment for anything, doesn't mean you'll actually be able to get that service done". Excuse me, but what??? What is the point then? Why have that option?! He couldn't answer me when I asked, instead he decided to intimidate. So when I asked why nobody called, Josh blamed me and my husband for making the appointment online. And when I continued to be very upset about the issue with nobody calling, he got in my face and continued to tell me that it was our fault, and we could just leave and go somewhere else. I won't even mentioned the other issues with this man, especially following me and getting in my face- all while my daughter was with us. Unacceptable behavior on his part. I can't even believe this guy has a job! This guy has definitely thrown around a few girls in his time. Never acceptable to treat a customer the way he did. Especially to the point where my daughter was scared of him. Let's hope this doesn't happen to anyone else.Hi Lynette, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Don Hinds Ford Inc. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please reach out to Marq Boggs at mboggs@donhindsford.com when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
So you want me to contact the guy who was literally standing there the entire time this all happened?? He witnessed all of it and did nothing to solve the situation. Not sure what emailing him will accomplish.
Great service department
by BeardedChaos on 12/01/2023Work done on my Mustang is always done as expediently as possible. Never any hidden charges or anything negative.Good Job
by Carrie997 on 11/12/2023always positive experience
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Don Hinds Ford Inc, we value our customers and we look forward to seeing you on your next visit. Take care!
by Andy James on 12/10/2024