Don Hinds Ford
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Customer Reviews of Don Hinds Ford
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Dream Car!!
by Perry and Melinda W on 12/07/2024
Don Hinds Ford and Duane our salesperson went above and beyond expectations trying to locate our 2024 Mustang GT Convertible. We wanted very specific color and equipment and there wasn't many to be found. Duane found the exact Mustang we… wanted went 200 miles to get it here by our Anniversary and we couldn't be happier.
67 reviews
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Excellent service reps
by Nic99999 on 10/20/2023I had some challenges with my Ford. My Don Hinds service rep did a great job staying on top of them problem until we could get it resolved.New Bronco
by AnnaLuq on 10/18/2023I had a great experience with my sales rep named Scott. He went through all the buttons and explained every feature in the new bronco.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thanks again for your business! Take care!
Service
by Jeffrey on 10/10/2023My service manager Charlie has always done his best to accommodate my service needs he is knowledgeable professionalAnd communicates with me very efficiently throughout my entire service processHi Jeffrey, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Bad service advisor and crew
by Wgibson on 06/23/2023Went in for tires had other front end issues. So I agreed to fix them. When I left had same issues with pulling to the right and steering wheel not straight. I immediately left Dustin Greene text. After a day of not hearing from him I sent… him another text. He asked when I could bring back so I told him. Again no answer. So I sent him another text and asked again also mentioned he never answered me from previous day. So we finally agreed on another day. So when I brought back in he tells me that the leaf spring on left side was broken. When they did the tires and alignment they also replaced all four shocks. I am no dummy but the shocks are next to leaf springs. He told me I broke it in the two days I had it. I said his mechanic missed it. Everyone makes mistakes. He said he is his best mechanic not in my eyes. I had some questions about the billing from alignment and tires and shocks why they only did a two wheel alignment? He did not have a answer. I feel I was overcharged for this work and want a refund for a alignment that did not for my issues with truck. He said it was pulling to the right because of leaf springs. I doknow all alignments should be four wheel alignments.I used Don Hinds since 2015 with a awesome service advisor Scott Kraus with a awesome crew. I willnot return to see Dustin and his crew. I had to go to a different dealership for the leaf springs to be replaced. They also done a four wheel alignment that was needed. Ray Skillman worked with me since I bought the truck there much better price than Dustin offered me. So do your research before you go anywhere for service on your vehicles. I would recommend Don Hinds if you are buying a new vehicle. If you are lucky enough to get Scott Kraus for your service advisor stick with him.Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do contact Marq Boggs at mboggs@donhindsford.com at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Bill E.
by Bill Esty on 06/19/2023Clean, efficient, priced right, done when promised.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Absolutely the Best!!
by Katherine on 05/31/2023I was worried when I moved to Indiana where to take my car for service, but the first time I took my car to Don Hinds Ford I knew I would never take it anywhere else. Great service. Josh Franklin truly takes care of me, he’s honest and I… appreciate that so much. All the staff I have interacted with at Don Hinds are very helpful.Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Excellent dealer
by Gregyant on 05/08/2023Staff worked hard to make sure I got the car and extras I wanted. Knowledgeable about the extras to put on my car. Service department quick to schedule to get it done.Hi, we're happy you found our staff to be so supportive during your experience here at Don Hinds Ford Inc. Please don't hesitate to reach out if there's anything additional we can do for you.
New tires
by Ski4evr on 02/06/2023Excellent service and price. Best place in the Indy area for Ford serviceThank you for your great review and star rating. We truly appreciate you choosing Don Hinds Ford! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Dismissive Management
by Don on 01/07/2023I purchased a used one-owner 2019 Chevrolet Silverado from Don Hinds Ford on 10-29-22. I live about 300 miles away from this dealership. Upon receiving the title, I discovered that they took the vehicle in trade on 3-9-22. Also based on the… Carfax, I discovered the previous owner took the truck to a Chevrolet dealer for an engine oil leak and oil cooler line replacement one week before he traded it. I noticed no issues on my short test drive of the truck, but only made it halfway home before noticing a definite engine knock. I made an appointment with my local Chevy dealer and took the truck to them for service. Seven weeks later, GM authorized and completed a full engine replacement on this truck. I requested Don Hinds Ford service records from their General Sales Manager on two occasions and he did not respond to my request. I suspect they knew there was an issue with this truck engine especially since I now know that it sat on their lot for over seven months in the current truck demand environment. I kept Don Hinds Ford management aware of this matter and simply requested that they reimburse part of my rental car expenses, since I was unable to use the truck they sold me for seven weeks. Their General Sales Manager gave me a dismissive response that “he was sorry about the engine and that they could have possibly provided me with a loaner vehicle if I was local, but he understood that was not feasible.” He also never acknowledged that I saved their dealership a significant amount by not filing a claim and using their offered powertrain warranty. I have owned and maintained dozens of vehicles in my lifetime and have never posted anything negative about any automotive purchase or service. But I would rate Don Hinds Ford service after the sale as the worst I have ever experienced. It seems to me their primary objective is dealer profits even when at the expense of customer satisfaction and service. I would advise any prospective customer of this dealership to beware.Hi Don, we are so disappointed to learn of this situation you have described. Please reach out to Brad Zaun at bzaun@donhindsford.com and we will do our best to make this better. We hope to hear from you soon.
F150 repairs at Don Hind's Ford
by Army9rF150 on 10/25/2021I purchased an extended warranty almost 5 years ago on my new F-150 truck. Just had front brakes and a driver side power mirror replaced for a small deductible amount. Excellent service from initial contact thru completion of the work!Service
by Ford lover on 10/17/2021Chuck and the service department went out of their way to help with problems on my F 53 chassis. Coachmen tried, but in the end failed me. I will never buy another coachman product, but I will be a lifetime member of the Ford family.Great experience with Steve S.
by Brandon on 09/20/2021Steve S. Was a great salesperson. He came out as soon as we got there. Was extremely friendly. He grabbed me bags to clean out my old vehicle. He was super friendly with with our daughter and allowed us to make a few messes (she shook… up a sprite and we opened it). We will be back when it’s time to upgrade!Recall Updates
by FusionOwner on 07/20/2020The shop was fast and professional.Great people to work with
by Douglas on 02/02/2020The whole process from start to finish was excellent. I never felt pressured, and I got a great deal! You can tell this dealership is family owned and operated because they treat you like family.supervisor
by ksloderbeck on 12/05/2019updated 12/13/2019Chuck has always treated me with respect and fairness.Very good service
by Joseph L on 09/05/2019Very professional and throughService on door
by TDickover on 08/04/2019The Service Department at Don Hinds Ford is always awesome to work with. I needed an adjustment on my car door & the work was done quickly & effeciently.Excellent service
by Dshaw81 on 06/16/2019updated 06/25/2019Excellent service everyone treats you like family thereOne of the best service centers and easy to deal with
by Pilotsteve1 on 06/04/2019I have always gotten the best service and when there are sometimes issues with multiple items they help on prioritizing what items must be fixed now and what can wait a little bit longer to help spread out the costs.2018 Escape Head Gasket Repair
by RichardS on 05/14/2019I had scheduled my Escape for its normal 30K mile service when the Check Engine light came on. When I brought the car in on a Monday morning I told my Service Advisor Josh F. that my OBD2 code reader reported a cylinder 2 misfire. Within 30… minutes he came back to me with the suspected cause (head gasket leak) and a repair plan. He also arranged for a courtesy car and gave me daily progress updates until repairs were completed on Friday. A head gasket failure is no fun, but Josh made the repair process as painless as possible. A stellar service experience!F250 EGR delete and install tuner
by Kevin S. on 04/26/2019Chuck Callahan was very professional, timely, accurate and honest about the whole process. The service dept. did an excellent job.
About our dealership
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Don Hinds Ford Inc, we value our customers and we look forward to seeing you on your next visit. Take care!
by Andy James on 12/10/2024