Audi Indianapolis
Customer Reviews of Audi Indianapolis
Review type:
3rd time
3rd time
by Ralph Arthur on 04/15/2025Josh Sides was our rep and he hit it out of the park again. Knowledgeable and professional. He found the car we wanted and made the process enjoyable. The service department is very good and keeps us buying from this dealership as well.Ralph, it's fantastic to hear that Josh and our service department at Audi Indianapolis made your experience enjoyable. We appreciate your continued trust in us and look forward to serving you again!
Accommodated. Supported. Delivered.
by Andrew on 04/13/2025After an extensive search for a mid-sized SUV, we were pleased to find exactly what we were looking for at Audi Indianapolis. Upon locating the vehicle online, we contacted the dealership and scheduled an initial visit. From the moment we… arrived, we were treated with the utmost respect and care. Although we had one reservation during that first visit—due to some inaccurate information we had received from an outside source—the staff remained consistently professional and welcoming. Their courtesy never wavered. Impressed by their service, we placed a deposit and returned two days later to complete the purchase. The vehicle had been fully prepped and was ready upon our arrival. As we drove away, my wife said, “We should definitely consider coming back for our next vehicle.” I believe we will.Andrew, we're delighted to hear that you found the perfect mid-sized SUV with us at Audi Indianapolis and had such a positive experience. Our team is committed to providing respectful and professional service, so it's great to know we hit the mark for you. We look forward to welcoming you back when you're ready for your next vehicle!
Birthday gift to daughter
by Tom on 04/09/2025Worked with Josh Sides. Very personal and honest person. We were looking for an Acura MDX for our daughter as a birthday present. I called about one he had on the lot and Josh provide detailed information on the car. We visited the dealer… the next day to look at the car and take it for a test drive. Josh was very helpful in presenting the car to us and even provided the ability to put it on a rack to view the underside for leaks or possible hidden damage. His friendly approach and knowledge provided a low key experience. Bottom line is we purchased this vehicle and feel very good about it.Tom, we're delighted to hear that Josh provided such a thorough and pleasant experience for you at Audi Indianapolis. It's great to know he helped make your daughter's birthday present special with his honest approach. Enjoy the Acura MDX!
Fabulous dealership attentive to your needs.
by Naveen M on 03/19/2025updated 03/27/2025They will treat you well and not push any extra warranties etc. very personable sales people and service providers are absolutely fabulous. Clearly one of the best dealerships to take your car to. Highly recommended. Now with personal… office space to do your work.Naveen, thank you for recommending Audi Indianapolis! We're delighted to hear that our team provided a personable and pressure-free experience. Enjoy the new office space during your visits!
5 Stars, 0 Breakdowns: My Car Runs Better Than My Life! 🚗✨😂
by Amber H on 03/13/2025Regular service interval for Q3 and first time visit at Audi Indianapolis, IN 46240 (after living in Chicago with no car and no worries for years). Appreciate the detailed attention provided - Andrew F. not only welcomed me to the service… department, but also answered all my queries (and then some) about how to best service and care for my low mileage rarely used vehicle. Andrew provided a wealth of info and tips that would have taken forever to stumble across online - a true professional!! Very skilled at communicating in-depth details in terms I could actually take in and understand. Appreciated the calm and comfy upstairs lounge (no blaring TVs) and actually felt relaxed after a long week. Tou Y. (moreAudi excellence) wrapped up my appointment (late on a Friday) and got me going on my way. You are in good hands with these two Audi rock stars at Audi Indianapolis.Amber, we're delighted to hear that Andrew and Tou made your first visit to Audi Indianapolis such a positive experience! It's great knowing they provided you with valuable insights and ensured your comfort during the service. Thanks for choosing us, we look forward to seeing you again!
Black beauty
by Illini P on 01/24/2025updated 01/31/2025Low pressure but extremely helpful. Good people. Hated to leave BMW but selection was better and pricing was more competitiveIllini, we're delighted to hear that you found our team at Audi Indianapolis helpful and easygoing. Welcome to the Audi family, we wish you safe travels ahead!
Tom Wood Audi Indianapolis can’t be beat!
by Marcia Smith on 10/24/2024If you are tired of the slow service and then poor service, head to Tom Wood Audi of Indianapolis. You get the best, especially if Justin Gillespie is your agent! He answers texts immediately with clear communication, books immediate… service appointments, and provides his own personal touch of wit, integrity, and friendliness. I have always left Tom Wood Audi of Indianapolis feeling my best because of the professionalism given by Justin! He is the best!Marcia, we're delighted to hear that Justin provided you with exceptional service at Audi Indianapolis! Your kind words about his professionalism and personal touch mean a lot to us. Thank you for choosing our team!
I Love My Audi!
by Frenchette on 10/08/2024Audi of Indianapolis is the Best! Derrick was my salesman and he is so Awesome! He is very thorough, patient and attentive to your wants and needs. Their Finance Director Heather was Great too!Thank you for the fantastic feedback! We're delighted to hear that Derrick and Heather provided such attentive service at Audi Indianapolis. Enjoy your new ride, and we look forward to seeing you again!
Consistent service
by D on 09/17/2024Great service! Consistent communication and professional service. Everything done as promised. Steve is very knowledgeable and easy to work withThank you for the fantastic feedback! We're glad to hear that Steve and our team at Audi Indianapolis provided knowledgeable and professional service. We appreciate your support!
Tom Wood Audi - great buying experience!
by SandyM on 07/19/2024I worked with Randy at Tom Wood Audi and had a fantastic experience with the purchase of my new A5. Randy was personable, honest and patient. The front desk staff and finance teams made the process easy. Randy made sure to also introduce me… to the head of the Service Dept, so I have a familiar face when going back. I highly recommend this dealership… and I love my new Audi!Sandy, we're delighted to hear that Randy and the team at Audi Indianapolis made your A5 purchase a smooth and easygoing experience. Enjoy driving your new Audi, we wish you safe travels ahead!
First time
by Tom G on 06/15/2024Dealership service was very professional and easy to do. Vehicle ready when promised. Racheal, my service advisor was easy to work with.Tom, we're glad to hear that Racheal and the team at Audi Indianapolis provided you with professional service. Thanks for sharing your experience!
Easy to deal with
by BDJ on 03/26/2024Ryan listened to me up front and there was none of the typical car salesman pressure. I told them where I wanted to be and they came very close, so we split the difference.We're glad to know that Ryan and our team at Audi Indianapolis were able to provide a pressure-free experience for you. It's great that we could meet your expectations on the deal! Thanks for sharing this positive review.
Alex is great!
by Dan E on 11/25/2023From the time we stepped in the door, Alex took care of our every need and questions! Great salesman, great overall experience!!Dan, it's great to know that Alex provided top-notch service during your visit at Audi Indianapolis. We're glad you had a fantastic experience!
Josh at Indianapolis Audi was exceptional!
by ljh on 11/23/2023Josh was one of the best salesmen I have ever had in car purchasing! He went above and beyone, spent a lot of time working for me to find the vehicle I wanted and making sure I was happy. He was super friendly and knowledgeable. He gave… me a perfect explanation of all the options and features upon arrival and fixed the settings that are most used for me as well. I would definitely buy from him again and recommend him!We're delighted to know that Josh provided you with such a memorable experience at Audi Indianapolis! It's great to see his hard work and dedication reflected in your review. We appreciate the recommendation, and look forward to assisting you again in the future!
Excellent, timely and responsive services
by SJ on 02/14/2023Recall service completed. I was kept in the loop during the service process.Standard Service
by Ralph on 01/24/2023These guys know the value of your time. Service is performed timely and right the first time. Ben is a great service writer and they all work as a team to get your needs met.Service Department Extraordinaire!!!
by Leon Motley on 01/13/2023Mr. Ben Robbins, the Service Advisor, has Integrity that I couldn't believe existed in the auto sales/service business!!! First of all, he's so knowledgeable!! On numerous occasions, he's been totally consistent. Our 2017 Audi Q7 Premium… was purchased from a well known top auto sales dealership that asked us to have our complaint checked with Audi of Indianapolis. I told him what my complaint was with our Q7. He walked around the front of our vehicle and then told me what the problem was! The selling auto dealership PAID to have the problem corrected!! That was the first of several visits with impressive results.JUSTIN LOCKE AT AUDI INDIANAPOLIS WILL TAKE GREAT CARE OF YOU!!
by John A on 12/19/2022CALL SALESMAN JUSTIN LOCKE!! This man has done backflips to assure my Audi purchase experience has been 1st Class from the first contact. I purchased a 2020 Audi S8 about one month ago. AMAZING car. I saw the car online and Justin Locke was… my first call to talk about this beautiful Audi. We negotiated and Justin was more than fair about the final price. The car was virtually new (3 model years old with 221 (yep - 221) miles)) but had a scratch on the driver's door (I would never have known about the scratch as it was too small to show in the online pics). After I made the purchase, Justin immediately sent the car to Indianapolis Audi's micro-paint expert (YouTube it!). I label that person an "Expert" as the scratch that Justin had fixed is just plain gone! Justin had the S8 shipped to me (I live in Detroit) and I immediately drove this pretty ride to my local expert auto detailers to apply Xpel PPF and to powder coat my wheels gloss black. About two weeks after I had this mechanical wonder in my garage, JUSTIN LOCKE (the CAPS are purposeful - CALL HIM) sent me a little gift which rhymes with all-weather S8 logo floor mats. There was no reason to send me these other than offering a tangible "thank you for your purchase!" I can't say this will happen for you. I CAN say that Justin will make your financially substantial Audi buying experience better than you could expect. It doesn't matter where you live, if you're looking to buy a new or used Audi, call JUSTIN LOCKE at Indianapolis Audi. PLEASE NOTE: I am not Justin's brother, cousin, or family - just a super satisfied Audi owner!Tango Red Q3!
by Mandy on 10/19/2022We were very pleased with Justin Locke and his team with Audi Indianapolis. They were approachable with our wants, questions and finalizing our new purchase. Thank you for a great experience! The Coffey’sTop Notch across the board!
by Dan Sturtz on 08/17/2022Audi Indianapolis is the place to buy an Audi. Greg Pirinelli made my buying experience enjoyable from the first contact to handing me the keys to our new 2022 RS5. As a Sales Agent myself, I have high expectations from anyone attempting to… obtain my business. Candor is key when I have to drive 135 miles one way just to see the car and drive it. I was never disappointed throughout the process. I arrived with financing in place, which makes most dealerships a little snippy, but it wasn't a problem here. Heather M worked with me through the process of finalizing paperwork, warranties, and a botched "overnight" check that ended up in Memphis for an extra day. All in all, I'll be back to see them again for my next purchase. Thank you Greg, Heather, and everyone else that got us into a beautiful car that we absolutely love.S8 Find
by Mike Steffes on 08/01/2022I was interested in replacing my 2009 A8 with a new turbo version. All the '22s were spoken for and the V8 option is no longer available in '23. So I planned to order a '23 S8 as that model is still standard with the turbo V8. Then out of… the blue Audi Indianapolis finds a low mileage '21 S8 that was in showroom condition. There aren't a lot of late model S8s out there. It was not a difficult decision to buy the car. Black on black with the 10 spoke wheels and the Executive Package. It's one of those vehicles that just puts a smile on your face. I owe a lot to the whole team at Audi Indianapolis, especially Rob Graves, who takes customer service to another level. The car is amazing!
Ralph, it's fantastic to hear that Josh and our service department at Audi Indianapolis made your experience enjoyable. We appreciate your continued trust in us and look forward to serving you again!
by Audi Indianapolis on 04/16/2025