Customer Reviews of Ed Martin Acura
Review type:
Couldn't ask for better!
by Frank on 01/29/2024
We had a great sales person in Elliot. He was approachable and worked with us without the usual "pressure" you might experience at other car dealers. We went in several times to look at vehicles and we asked lots of questions. He was… patient and explained things clearly. Great buying experience and I love my new car!
34 reviews
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Couldn't ask for better!
by Frank on 01/29/2024We had a great sales person in Elliot. He was approachable and worked with us without the usual "pressure" you might experience at other car dealers. We went in several times to look at vehicles and we asked lots of questions. He was… patient and explained things clearly. Great buying experience and I love my new car!Great Place to Buy a Car
by Harry B on 12/01/2023We just bought our 4th Acura at Ed Martin. Karen Collis was our sales consultant and she did an outstanding job for us. She was very knowledgable about the car and all aspects of the buying process. Karen, Jake and Elizabeth were all… very nice and very helpful. We bought a new 2024 RDX. We love the car, and if you want an Acura, this is a really good place to buy one.Great Trade/Purchase Experience
by Stephen on 10/28/2023Great experience at Ed Martin Acura. Drove up from Louisville to pick up a TLX Type S. Elliot was awesome throughout the entire process. He was able to locate the exact spec we wanted and make the negotiation process very simple. Jake… was super nice and a very personable sales manager. Liz had us in and out of the financing office and we couldn’t have asked for a better experience. Well worth the drive up to Indy to get what we wanted with great customer service.Best Experience
by Michelle Larson on 10/24/2023Matt helped me lease my RDX. Ive bought/leased alot of cars in 40 years and Matt is by far the best sales person i have dealt with.Great service
by Rick on 09/17/2023Elliott was my salesman and was very responsive and helpful. overall, a great experience. i’d recommend this dealership to anyone.Subaru Dreams
by Autumn098 on 07/05/2023Elliot, Robin, and Matt were so kind! They helped me every step of the way finding my first car, a Subaru Impreza. I found it online and unlike anything I'd seen in the past year, it was love at first sight. I felt like they made the… process as easy as possible and were dedicated in getting me my car. Everyone I mentioned the dealership to said that was where they got theirs as well! I will recommend Elliot to anyone in my life needing a car. Thank you so much!!Going Back to “The Best”…
by Chuck Nelson on 06/26/2023If you want a dealership that isn’t Pushy or doesn’t Rush Thru explaining the various options available…. Ed Martin is the One… Karen Collis was very patient and answered all my questions about the different vehicles and options available..… Jake Fairbanks was also very helpful in helping me decide to move up to the 2023 TLX… I was trading in my ILX….Great team and easy process for buying my new MDX
by Lance P on 06/21/2023Worked with Elliot Bramley and Will Fitzsimmons which were very knowledgeable and made for a great buying experienceAlways keeping up with my wants
by StephanieM on 04/11/2023Aaron is probably one of my favorite if not my favorite sales guy. He never fails to make sure I’m taken care of and I’m getting what I’m wanting for the best price available. I could walk in the dealership at any given day or time and he… knows who I am and doesn’t treat me as if I’m just another sale. Jake is also very friendly and appreciative of my business. It makes a difference for me on how I’m treated as a woman purchasing a car. I’ve been to other dealerships and have had terrible experiences with the reps thinking I’m clueless or trying to bamboozle me on pricing.Amazing sales team!
by Katherine Callander on 02/11/2023I was in the market for a new vehicle back in January and had zeroed in on what brands I was open to buying. Went to Ed Martin Acura on a Sunday with the intent on confirming my choice of vehicle after test driving and getting more of the… specs. I worked with Aaron Smith who was seriously just a great guy all around. He knew his stuff, held a great conversation and cared about the fine print details that were offered to me. After negotiating a price on my trade in I went home with an amazing 2023 RDX A-spec advance! I could not be more happy with my purchase and highly recommend seeing Aaron when you come in as he will take care of you! Thank you guys!Good customer service
by Confetti on 01/12/2023Worked with Karen to buy a used car and we worked well through any issues. Good customer service and professional all the way.Quick and easy process
by Thanigaivelan Udayakumar on 12/20/2022The sales process was quick and I was able to get hands on my vehicle very quickly. Initially I took a test drive of a pre-owned vehicle that I was interested in and then I applied for finance with the dealer and paid a downpayment using my… personal check. All process were quick and easy and I am happy to take away my vehicle on same day.MDX Purchase
by Todd Jarvis Indianapolis IN on 12/10/2022I just bought a second car from Ed Martin Acura. I'm still driving my 2012 TSX and it has 215,000 miles on it. I've never had any major issues with the car but I took a new job and thought I'd better get a new primary vehicle and use the… TSX as a backup. I've purchased both vehicles from Karen Collis at Ed Martin and both times the process has been a breeze. I also service my cars there and work with Tyler T. and he takes excellent care of my vehicles. They aren't going to be as cheap as retail auto shops but I never felt that they were trying to upsell me or being dishonest. I said when I bought my TSX that I'd only drive Acura's the rest of my life, and I'd only buy them from Ed Martin. I highly recommend the dealership and their service department for sales and service and I've sent a few people there when they needed a vehicle.Dealership that cheats!
by Will Obrien on 05/07/2021This dealership is a joke like most of the others. We agreed upon a price. I was supposed to come in to sign papers. Then they increased the price. Unscrupulous and dishonest. Very frequently used trick by car dealerships. Don’t fall for… it!Class
by sjc10 on 12/20/2014This dealership has class. Just bought 2015 MDX. Sales experience was easy, efficient and unpressured. Little, if any, haggling necessary as the prices are very competitive. Many thanks to Bob the sales manager and Karen the sales… person.Always good service
by RMazanek on 04/23/2014updated 09/03/2014Service dept. is excellent. They address me and my car problems in a timely and courteous fashion every time. Joe went above and beyond with delving into the problem, giving me an estimate and following through. The car was serviced and… shined. Thank you. It makes a difference when considering our next purchase. I recommend this dealership because of the service dept.Nice job
by poewaga on 04/23/2014updated 09/03/2014Everything went great. Thanksservice edmartin acura 5/21/2014
by cbrljks5 on 05/23/2014updated 04/25/2025service environment & service itself was excellentBatting 1,000
by rixtur on 05/23/2014updated 04/25/2025An honest caring & connection by the employees of Ed Martin Acura has continued to impress me ever since Day One. On this occasion, while I was waiting a few minutes at the end of my service for my car to come back from being washed, the… service tech Thomas came over to where I was and he started up a very nice conversation -- which turned out to be an exceptionally pleasant way to pass the time!Easy to work with
by sami5 on 08/06/2012updated 04/25/2025Bought my 2012 Mdx on 7/30/12. Got an Internet offer all he work one over th phone. Went o dealership and walked away with my new mdx in 2hrs. Sales men did excellent job. Finance mgr tried some hooking up extended warranty with some third… party n d GAP. Quoted acuracare plan 2 times higher Han the actual price. Didn't buy extended plan.Repeat Customer Because of Overall Exceptional Service
by chigg on 10/18/2012updated 04/25/2025Just purchased an MDX and still have my TSX, which I love but it doesn't have enough room for our travels. Every part of the experience at Ed Martin Acura has been superb! I normally would have 'checked out' every SUV made to be sure I was… buying the one I 'liked' the best, but the great experience I had with Randy S., the Internet Sales Manager, and the entire rest of the staff kept me from visiting ANY other dealership to check out their SUV stock. Another exceptional experience!!!!Congratulations on the purchase of your newest Acura! Were happy to hear that Randy gave you excellent customer service as you added to your fleet of Acuras. The MDX is a spectacular vehicle and were sure youll enjoy traveling in style and comfort. Happy driving, and we look forward to having another opportunity to work with you in the future. Dont miss out our deals and updates we share on Facebook! Sincerely, Gabe Greene | ggreene@edmartin.com
About our dealership
Welcome to Ed Martin Acura! On behalf of our entire team, thank you for visiting our Edmunds page and allowing us to serve you online. Our professional and well-trained staff is ready to assist you with your automotive needs. It is our commitment that all of your expectations are not only met...but exceeded.
What sets us apart
Acura Precision Team Dealer of Distinction
Modern Updated Facility with Free Wi-Fi and Refreshments
Ed Martin Acura has been in the community since 1955 and supports multiple local programs, events and charities. We strive to support those that have graciously supported us throughout the years.
Our Service Department opens at 7 during the week and is open until 8 on Monday and 5 on Saturday and 6 the remaining days. We have 6 advisors ready to service you at anytime. Thank you for choosing Ed Martin Acura
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Dear Mr. O'Brien; We are quite surprised to see your review of our dealership. We have done everything possible to make you happy and on Saturday you picked up your new RDX from us. The deal that you agreed to was exactly what you wished. We hope you will reconsider and remove or alter this review. Thank you, Jason Mattaliano - General Manager
by Julie Van Ameyde on 05/11/2021