Customer Reviews of Ed Martin Honda
Review type:
Above and beyond treatment!
by Dan on 12/04/2024
The treatment we received was worth the more than 2 hour drive. Penny made this purchase seamless, from beginning to end! She let us know when the car was back from detail, expedited the service inspection process and upon arrival all… paperwork was ready for signature with Steve. Even after we kept her after closing time Penny still had a smile on her face and sent us off with refreshments and crackers. Thank you and Ed Martin Honda for making us feel special with the bow and photo!
62 reviews
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Above and beyond treatment!
by Dan on 12/04/2024The treatment we received was worth the more than 2 hour drive. Penny made this purchase seamless, from beginning to end! She let us know when the car was back from detail, expedited the service inspection process and upon arrival all… paperwork was ready for signature with Steve. Even after we kept her after closing time Penny still had a smile on her face and sent us off with refreshments and crackers. Thank you and Ed Martin Honda for making us feel special with the bow and photo!Rude to repeat customers
by felipe_tejas on 06/22/2017My family has leased 3 Honda's consecutively from Ed Martin Honda. We are looking to trade in 2 payments early (as we've done with every lease) and got the most careless, rude service from Jesse. Wouldn't discuss any numbers or inventory… without coming in. Meanwhile I'm working with 4 local car dealers who have gotten down to all the details without stepping foot in. Your reputation is important and referrals are important, but the disrespect I received today will be the end of our relationship at Ed Martin Honda. Don't waste your time. Give your business to someone who will treat your continued business well.Best new car price in Indianapolis!
by captdawn on 11/05/2016Final out-the-door price was $1,000 lower than any other dealership. Bent over backwards to help. Very patient in answering all questions.Great Saleman Jesse Bailey
by SuchaDeal on 06/29/2016Our Salesman, Jesse Bailey did an excellent job in helping us buy our new car. He was friendly, personable and very accommodating. He got us a $1000 Honda customer loyalty bonus. He took his time and answered all of our questions. He… even helped us to program our phones and devices to function with the new car. Put on our plates and front plate holder. Had the car all clean and ready. And, when we drove off we told him we were going to eat at the Texas Road House, he found us there to deliver some items we had forgotten. We really appreciated that since we were from out of town. The experience was relaxed and without pressure to buy. He took us on a good test drive as well. Thank you Jesse KM ChicagoTreated badly after 6.5 years a customer
by indydriver2 on 01/02/2015It's hard to believe that a dealer would treat its customers so shoddily after 6.5 years a excellent customer.Great People and Great Cars
by Mrfixit1945 on 04/28/2014updated 09/03/2014Bruce is a great salesperson. He has a sense of hummer along with being business mined. It was a pleasure working with Bruce.Ed Martin always delivers
by jdare1 on 04/19/2014updated 09/03/2014Every visit since I purchased my used Honda Odyssey in March 2012 has been excellent they treat you like you like you purchased a brand new vehicle.professional service
by Postaldog101 on 04/19/2014updated 09/03/2014Great seviceB1 Service
by MdhHonda on 04/26/2014updated 09/03/2014Courteous and friendly service manager. Everything was fine with the service. The salesman who sold me the car, Orlando I, even came in the waiting room and asked how things were going with the car.Good people
by whoosierdaddy on 07/21/2009Over the years I have bought four new Hondas at Ed Martin from Larry Norman and the experience was very satisfactory; but Larry left the dealership a few months ago. They still have mostly salesmen who have been there for many years, vs.… the revolving-door at other dealerships. I still think they are good people (but maybe not quite as good as they were).Stop and think!!!
by herop on 10/09/2008I am happy that didn't buy from Ed martin honda. Sales person are oweful and never return to you. I have still deposit security money and they are not ready to return to me. I will take legal action if they refuse to give me back. I have… worst experience with the auto dealer like Ed martin. Beware!!!Don't deal with Ed Martin
by maddaxe111 on 07/08/2008I hope this review will help others before you purchase a vehicle from Ed Martin. I bought a truck from them a few months ago. Within weeks the paint started falling off the truck for no reason. I went to the dealership and the Sales… Manager refused to help me. All he said was "What do you want me to do about it, it's your truck" What a [violative content deleted]. I told him I would get online and let others know how I was treated. He said "go ahead we have ways of dealing with people like you!" How is that for service after the sale? Stay away from this dealership.....Oil Change Plus a Little
by HondaCarsRock on 06/09/2014updated 04/24/2025I took my car in for a quick oil change and to have my windshield wipers checked. They were making a banging noise on the passenger side. The problem was repaired and oil changed and I was out in less time than I was told it could take. My… car is 14 years old and I love it more and more every day. I have always taken it to Ed Martin and when it is time to replace my Accord I will return to Ed Martin just because of the excellent service I have received.Awesome Service Staff!
by sps2 on 02/25/2014updated 04/24/2025The service folks at Ed Martin Honda are without a doubt the BEST I've ever experienced. I can count on them to get the job done as quickly as possible and it's always high quality work. I love that when I have to get my care serviced, I… don't have to give a second thought to the trustworthiness of the people doing it. Thanks!!!Exceptional car maintenance service - every time!!!
by sparrow7 on 11/24/2013updated 04/24/2025service is exceptional from the minute you drive up to the service door. Every single person in the service department is friendly and treats customer very personally. The work atmosphere seems very peaceful and everyone working there seems… to be working together as a team.Great job as always!
by 500west on 02/09/2014updated 04/24/2025We drive an hour each way to go to this dealership for our service. They are as close to perfect as you can get!Great Service!
by Mj06iu on 04/24/2014updated 04/24/2025The service guy that helped me took the time to explain why I had the issues that I did. He was awesome!New Car Lease Experience
by rduke3 on 09/04/2013updated 04/24/2025Ron was very helpful and friendly. I felt like he had my best interests in mind regarding my new car lease. I have purchased my last 4 vehicles from Ed Martin and will continue to be a repeat customer.EXCELLENT SERVICE
by crock3rd on 05/14/2014updated 04/24/2025I just wanted to acknowledge, Sam T for providing excellent customer service, and making my buying a new car more enjoyable. Keep up the great work!2014 Honda Civic purchase
by Jpoynter on 05/22/2014updated 04/24/2025I had specific things I needed and not a lot of fluffy stuff. I actually had the exact vehicle picked out, ready and waiting for me along with paperwork when I arrived. I signed for it, then saw my vehicle and still was in time for a… wedding 200 miles away they new I needed to attend! About 1 hour at dealership!Ed Martin Honda
by NoMoreBuicks on 05/13/2014updated 04/24/2025I have taken my Honda back to Ed Martin for regular service since the day I bought it there. They have always gone above and beyond my expectations. I have been highly satisfied with their work and will definitely buy another Honda from… them when the time comes - then they can service my next car!
About our dealership
Welcome to Ed Martin Honda! On behalf of our entire team, thank you for visiting our Edmunds page and allowing us to serve you online. Our professional and well-trained staff is ready to assist you with your automotive needs. It is our commitment that all of your expectations are not only met...but exceeded.
What sets us apart
Ed Martin Automotive has been in the community since 1955 and supports multiple local programs, events, and charities. We strive to support those that have graciously supported us throughout the years.
Modern Updated Facility with Free Wi-Fi and Refreshments
Amenities
- Complimentary Coffee
- Cable Television
- Television
- Express Service
- Collision Repair/Body Shop
Hello, thank you very much for both your continued patronage and the time you took to write this great review. I am very pleased to hear that you had such an excellent shopping experience with Ron! We work hard to ensure that our customers receive the best service possible in an environment that is both friendly and professional. If there is anything else that we can do for you, please do not hesitate to give us a call or swing by the dealership. We hope to see you again soon! Best regards, Dave Sonneman- dsonneman@edmartin.com
by edmartinhonda on 09/26/2013