Customer Reviews of Indy Auto Man
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28 reviews
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AVOID AT ALL COSTS!
by Unhappy customer 9001 on 04/04/2025DO NOT waste your time with these people. 90% of the reviews on Google are fake; take a look at yelp to see the honest terrible reviews of this place. After purchasing a $50k car from Indy Auto man it took nearly 100 text messages and… many unanswered phone calls to get a $5,150 warranty, that was never discussed with me, removed from my purchase. The $5,150 warranty (exact amount of my down payment) was simply labeled “portfolio” on the bill of sale to hide in there. Neat trick. This process took 2 months. All I wanted was a cancellation confirmation, instead I couldn’t get a phone call back. I was also conned into paying ~$750 in fees for “mandatory catalytic converter etching” - turns out that work was never done in the first place. I was told to go to the dmv 2 weeks after purchase as my title would be mailed there, after wasting more hours of my life at the DMV it turns out they hadn’t sent the title. I had to take another vehicle to work since you can’t drive a vehicle with expired tags on a military base. They couldn’t get the title work done until after my temp tag expired. Last but not least I was promised a second key to the vehicle. I agreed to the full retail price (PLUS paying their $750+ in fraudulent extras) because the comfort access keys for this particular bmw is around $750 total as the dealer has to program it. I was told the key would be shipped out the next day, that was a lie. I was told weeks later the key was shipped, that was a lie. I was then told they sent the key to the wrong address (how do you mess that up?) and finally when an envelope shows up 3.5 months later with a hole in it and a $1.50 stamp I’m told that “Indy auto man held up their part of the agreement it must’ve got lost in shipping” Apparently shipping an envelope without insurance that most likely didn’t have the key in it (oldest trick in the book for a SHADY DEALERSHIP) is upholding their part of the deal…and that it’s not their fault since it wasn’t on the “we owe” even though my salesman told me specifically not to put it on their “because we’ll just mail it to you, you can trust me.” After weeks of back and forth I was finally offered $350 towards a new key, keep in mind this is about half of what was required. However if I accept this I needed to sign a “goodwill agreement” - which is fine. However the non-disparagement clause on the goodwill agreement stating that I could never in a public forum say a bad thing about Indy auto man was a not fine! I decided to not give up my freedom of speech for $350 in hush money and rather warn potential customers to look elsewhere! I can deal with everything else I spoke about, but when you make a promise about something so simple as a second key just make it right. It’s not that hard to keep your word. You could even use the $750 you already charged me for work not completed! Bottom line: Go elsewhere, don’t trust a word they say. You’ll regret it!Stay Away this place is SHADY!!
by Christopher Hargrave on 03/29/2025This is the worst company I have ever dealt with in my life. At the time of purchasing the vehicle, I was treated as absolutely not a priority and should of walked away. However this was a foreshadow of many more things to come. This… review will be based on my purchase experience, service department experience and my extended warranty refund experience. During the time of purchase, the negotiations took forever, way longer than working out a simple car deal has ever taken me, and yes I have purchased many many cars, Indy Auto Man was very frustrating beyond any dealer I have ever dealt with. I do acknowledge that I actual like my salesman, and did get a decent price on a decent car. However, my purchase was not worth it and I wish I had never did business with this place. Service department experience. I do acknowledge and like the service manager Amy she is wonderful, but if it was not for her, nothing would of gotten done at all. At the front desk, both Chandler and Rhianna never answer their direct lines, they never return voicemails. In fact I was jerked around by this place for 90 days now and counting, all over getting a seat fixed as a term of my purchase agreement. From a car purchased at Christmas time, while it is currently it is almost April. After being jerked around for 90 days I decided to just get rid of the vehicle. The whole reason I purchased the vehicle was so I didn't have to worry about working on a vehicle and countless days of driving 3 hours out of my way on my day off, to still not get a seat fixed. Extended warranty - they marked up the sale price of my warranty up over $3,200. Yes they sold me a $800 warranty for $4,000. I know this because they after jerking me around for 90 days over my seat, are now actively jerking me around on refunding my warranty. During the 2-weeks of jerking me around thus far, I reached out directly to the extended warranty company and got their part refunded, and that is how I figured out how much of a mark up they are putting on these things. So to sum it all up I was jerked around at purchase, service, and getting Indy Auto Man to honor their word about refunding my extended warranty, In fact the finance lady Bea has literally told me she had sent my packet over to Ascent (the extended warranty company), the only problem is Ascent has not received ANYTHING from Indy Auto man, even two weeks later. So at this time Indy Auto Man is doing what they do best, dodging, ignoring, and not answering the phone, nor returning calls. I have always bought and had great luck with used cars, but Indy Auto Man really did me in on this one, I traded my used car in for a new one all over this experience. So if you would like to have a terrible story like my story to become your new story then by all means, just go do business with Indy Auto Man. Otherwise, there are plenty of used cars out there and there is no reason for one to subject themselves to such a ridiculous situation.Austin was top notch!
by Zack on 05/21/2024Austin was top notch! I shopped around at a few dealers here locally...many with no response. Austin was on it! He answered ALL my questions with unexpectedly quick response times. The van was exactly as stated in the ad. I was looking for… a delivery van and he took the time to help me figure out what would be my best choice. Super smooth process...couldn't ask for more. Will be recommending Austin and Indy Auto Man to all my coworkers and friends/family. Thanks again!!!!!!!HORRIBLE STAFF AND POOR MANAGEMENT
by Nyvia T on 11/08/2023UPDATE: The workers at indy auto man not only tried to "compensate me with a $250 check to remove this review" they also told me that they would be unable to rectify this issue unless i changed my review of service! I have included… screenshots of their staff texting me such! Do not buy from them they ran my credit for a car they sold hours prior to pulling my credit. Notified me that the car was sold and suggested that i look at their inventory! For context i filled out a credit form for a specific car, which they sold...meaning the car was never in their possession! Weeks later i have a better car.... from a better dealership.... for a better price! And all i asked for from them is a letter stating fault so that i can get the 8 credit inquiries removed. Please see the attached screenshots (screenshots can be found on my google and facebook review) of their staff giving me an ultimatum before sending the letter. Again, poor internal communication, poor management and leadership, and overall 0/10 experience. I will also be taking further action, as this experience has been horrible from sales team to management team!Negotiations impossible
by Disappointed on 11/07/2023Could not strike a deal! All pricing is pretty much firm😢Great service + professionalism
by Qing on 05/16/2023I received a detailing package (via a contest) from Indy Auto Man and had a great experience! It felt like I had a new car once they were done! The manager, Victor, was professional, speedy, and easy to work with, and he walked me through… what was needed/to be done on my car. The team that performed the detailing portion did an amazing job. They even removed a fairly noticeable dent on my front left bumper! My seats are pristine, and my floor mats now look unused. The staff at the location was also very friendly and they even let me stick around at a desk for over an hour when I went to pick up my car so I could (attempt to) buy Taylor Swift tickets. Victor was also helpful in helping me find replacement hub caps for my car and went out of his way to locate ones that fit from a third-party website, along with offering to helping install them at no charge. Highly recommend!Professional and Fast!!
by Matt McVicker on 07/16/2022Most of the time when you go to a car dealer you are expecting to be there all day, get the run around, and lose precious minutes from your life. We are excited to say that are experience with Victor was the exact opposite. He was very… professional, quick and concise communication, that made our sales process painless. Now every time our family needs a car or SUV Indy Auto Man & Victor is the first place we will look!! Thank you!!!IF YOU VALUE YOUR LIFE- PLEASE READ THIS BEFORE BUYING A CAR FROM INDY AUTO
by Deven McCart on 01/21/2022PLEASE READ BEFORE PURCHASING A VEHICLE FROM INDY AUTO MAN IF YOU VALUE YOUR LIFE AND THE LIFE OF YOUR FAMILY!!!!! My family purchased a 2015 Toyota Avalon in spring of 2021. We were so pleased with the experience that we decided to… purchase a second vehicle, a 2015 Lexus GX SUV in anticipation of the arrival of a new baby. We enjoyed the buying process, and the salesman Jaime was kind and friendly. The price was unbeatable, and the vehicle was nice and clean. After driving the Lexus for a week, we decided to have the oil changed. Our mechanic let us know that he couldn’t get the airbag light to turn off and didn’t understand why. Shortly after, I received an airbag recall notice in the mail. I am so thankful for that airbag recall. It potentially saved my life. When my husband went to pick up the SUV from the Lexus dealership, he was informed that the airbag system was NOT in working order due to a previous wreck that the vehicle had been involved in. The Lexus repairman stated that the airbag system had been “cobbled back together to appear to work” but would not actually work if we were involved in a wreck. He said driving this car would be the same as driving a car with no airbags at all. WE BOUGHT THIS CAR TO BE A SAFER CAR FOR OUR NEW BORN BABY!!!! The bill to repair the airbag system… $13,000.00. My husband called Indy Auto Man immediately and spoke to a very understanding receptionist that assured him something would be done to remedy the issue. Next, a manager named Sam called. When asked about the safety inspection that Indy Auto Man supposedly completes on every used vehicle, he said the airbag system is not included. He was clearly unsympathetic from the beginning of the conversation, and even accused the Lexus dealership of tampering with the airbag system. He suggested we take the car for a second opinion and scheduled a follow up call with my husband for the following week. As we suspected, Sam never followed up with us. We received a second opinion that aligned with the Lexus dealerships findings. I urge anyone considering buying a car from these people to purchase a Carfax. This car had been in multiple wrecks where the airbags were deployed, and somewhere along the way, a repair shop did not actually repair the damage. It seems they buy nice looking cars that are a mess on the inside to make quick profits on unassuming consumers. I’ve never been more disappointed in a business in my life and plan to tell as many people about this experience as possible in an effort to prevent this from happening to another innocent family.Deven, thank you for your review. We have attempted to reach out concerning this issue, however, have been unable to reach you. Please feel free to reach out to 317-576-4427 to discuss this further and hopefully we can come to a resolution.
left completley disappointed
by pissed on 01/06/2021i was sending my deposit over after 2 days of getting the deal together and for them to sell the car from under me with 10 mins to close not good treatment at allGreat Service
by Great Service on 09/05/2020My sales representative Kenyatta Turner was very kind and efficient with my buying experience. Great service!Kevin Dunn Sales Consultant and the car buying experience
by Hazel on 08/28/2020Kevin Dunn was an outstanding sales consultant. If you want to buy a car go see Kevin. He will take good care of you. I really enjoyed working with him and the car buying experience at Indy Man.Great service
by Great sale team on 08/01/2020I talked to Steve Garwood a couple of times about scheduling to see a truck. Things change on a daily basis and I had to reschedule. This was done with no problems and I was updated about the vehicle. I did find a vehicle elsewhere and let… Steve know. He was very cordial about this and was very happy for us. When looking again, I will start at Indy Auto Man. Thanks SteveHelpful, kind, prompt!
by Katelyn on 09/15/2018I worked with Lisa G and she was wonderful. Quick, attentive, to the point. I told her what I had to work with and the vehicle I wanted, and she got right to work. Her and the sales manager made sure I walked out with the car wanted and a… smile on my face. I didn't have to haggle or negotiate. They gave me more for my trade in than I thought I would get too! The only thing I wish were different was there is no warranty, no 30day warranty or anything, but that's not Lisa's fault. I would be happy to reccomend her to anyone looking to buy a car that doesnt want to deal with the back and forth crap you normally have to deal with when buying a car.The Best
by NeCosia on 05/09/2018There is only one person who has helped my family get to rolling. Her name is Lisa Goins. She has been in the car selling business for over 13 years. She has sold my mother and I two vehicles over the course of a year. She is very down to… earth and looks for the best interest of the customer. I came in with a budget and hit right on it!! I simply wanted a suv for the safety of my little one. She was able to put me in a 2014 Jeep Cherokee with low mileage. Yay!!!! Last year she was able to put my mother in her dream car... A Mercedes Benz!!! She truly goes above and beyond to meet your needs. There's no other dealership I would purchase a vehicle from. She's professional, efficient, and humble.So pleased!
by laurentr1 on 05/05/2018I could not be more pleased with my experience with IndyAutoMan! The entire staff was extremely attentive and friendly. Brittany was my salesperson and she is absolutely amazing! She made a stressful process fun and enjoyable. We looked at… several cars that worked with my budget and I was blown away at the options. Walking in, I didnt anticipate that I would be driving out in my dream car, but everyone worked to make that happen, especially Brittany. I highly recommend anyone in the market to start here! You cant beat the value and the customer service is phenomenal.Indy Auto Man
by AustinT on 05/05/2018I came from 6 hours away to work with Lisa on buying a used car. She found me a Buick Regal with low mileage and in MINT condition. I was in a time crunch and Lisa got me in and out of there in about an hour. It was the quickest and most… pleasant car buying experience of my life. Thank you, Lisa!!!Caution when buying from Out of Town
by IshDrakkeBish on 10/11/2017Timeline of Events on my Vehicle Purchase from Indy Auto Man in Indianapolis. Mind you that I was from a different State *Contacted dealer about vehicle online *Chit-chat and get it inspected by local Firestone *Firestone found a issue… with the strut, dealer fixed it without issue *Got price agreed upon and date set to pick up *Got picked up at bus Station and taken to dealer *Test drove vehicle and noticed it hesitated in 5th gear Was told if it was an issue, that they would pay to get it fixed, I used a can of Seafoam on the drive home and it mostly fixed the issue, one more can should do it. Now here is where you decide, yes it is my fault for not inspecting closer but it was raining and they seemed to be in a hurry. Online ad stated new tires, 2 of the 5 are new, one being the spare, the rest are completely worn on the inside thread Online ad also stated, rear view camera (doesn't work), 6 speaker system (4 speakers don't work), Remote keyless entry (they gave me wrong remotes to a different alarm system) Don't know how they never noticed when they tried to lock the vehicle at night that the remotes didnt work which also means no panic button or Security system as stated. I contacted my salesperson 2 times the following day and then a follow up 3 days later via text and was told that my concerns were forwarded to the manager. I still havent received a call or anything. I think its a little sad that prior to the sale, the response time on a call or text was very quick, but now customer service seems to be lacking. Knowing all this happened, it's your choice to decide where you will go when considering purchasing your next vehicle online.GREAT EXPERIENCE
by Buzzcardone on 04/19/2017I bought a car on April 17 at Indy Auto Man. I live in Cincinnati, so I exchanged about 40 emails with Victor before I went to Indianapolis to see the car. All the people there were so freindly and helpful!!!Very satisfied
by Robertbbop on 04/12/2017The sales team there was wonderful. I gave them a hard time and the kept it professional. I bought a car took it home and wife didn't like it went back the next morning and they put me in another one she love.Big shout out to the sales snd… financial team.There service department is a1 shout out to Mike.Shop here!
by thisisstillme on 04/06/2017Indy Auto Man is a good dealership, that is willing to consider your offer for a given vehicle, and will do well informed, and did a terrific job to help me secure the vehicle I selected. Eugene did a great job explaining the local market… to me, and helped educate me on my options, and the fair market value of them. Victor is a good business man, he did his part to represent the company policies and procedures thoroughly, and definitely gave me a good deal. I would certainly consider returning to this dealership when I need another vehicle for my fleet. Thanks!, to the team at Indy Auto Man!Fantastic Experience
by joeybrown32 on 03/17/2017I had a wonderful experience at Indy Auto Man. Everyone was so kind and genuinely wanted to help. I actually had to sales people, Lisa and Sam, and they were both incredible. I recommend talking to them when deciding to purchase a vehicle.… They did absolutely everything in their power to get me the car I wanted.
Ford F-150
Ram ProMaster Cargo Van
BMW X5
Ford Escape
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About our dealership
Indy Auto Man in Indianapolis, IN treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 317-653-5077.
If you’d like to see a vehicle in person, come pay us a visit at 4031 S East Street Indianapolis, IN 46227. We look forward to serving you!
Amenities
- Complimentary Drinks
- Instant Financing
- Shuttle Service
- Television
- Vending Machines
Languages Spoken (3)
- Ukrainian
- Russian
- Spanish
Dear Nyvia, Thank you for taking the time to share your experience with us. We genuinely value all feedback, as it helps us improve our services at Indy Auto Man, recognized as one of the best Indianapolis car dealerships. I am truly sorry to hear about the issues you encountered during your visit. It's unfortunate that your experience did not meet our high standards of customer service, which we strive to uphold at our car lot. This is not the level of service we aim to provide, and I assure you that we are taking your feedback seriously. We understand the importance of clear communication, especially when it comes to purchasing used cars in Indianapolis. I would like to personally look into this matter further and ensure that we address your concerns appropriately. Please feel free to reach out to me directly at 317.814.7520. I’m committed to resolving this for you and restoring your faith in our dealership. Thank you once again for your feedback, and I hope to hear from you soon. Warm regards, Victor General Manager Indy Auto Man
by Victor on 11/22/2024