Jaguar Indianapolis
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Customer Reviews of Jaguar Indianapolis
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Saturday morning service was efficient and the wait pleasant
by Steve J on 11/30/2024
Very nice waiting room and good communication. I trust this service department to do top notch work.
19 reviews
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Terrible service
by S flo on 01/21/2025I would not recommend this dealership, or their services. I just purchased my vehicle July of 2024. I have had to take my vehicle back 4 times for the same issue. They kept telling me nothing was wrong with my brakes even though I could… feel the rattling when I drive. Now all of sudden I am "out of my service plan" and my rotors are "completely ran down" These people are trying to scam customers and pocket commission. I was dealing with Lia wolf, the service rep (who is no longer with the company), and now I guess my services have been turned over to Angie Walters. I purchased my vehicle from James Kenjorski and I talked to him last week about the situation. He still has yet to returned my call. I called in again today and someone called back and just sat on the phone breathing. This place gets a 0/10 from me and is not recommended. My car is still in their possession and every time I've had to take it they have it for weeks at a timeSaturday morning service was efficient and the wait pleasant
by Steve J on 11/30/2024Very nice waiting room and good communication. I trust this service department to do top notch work.Weak Service
by NBJaworski on 11/30/2018It took us over a month to get in. Then the repair itself took almost 2 weeks. When we came back to pick up my car, they had lost the keys because they sent them home with another driver. It's a 45 minute drive to this dealership for us, so… we wasted an hour and a half going out there. Then two of the repairs, had the same exact issues within a week of getting the car back, so now we have to take it back again.Jaguar purchase
by Dudley1 on 11/25/2018Very good experience.Fuel Pump repair
by davisnorris2 on 07/11/2016updated 08/03/2016Service manager provided me with a accurate quote and completion of work. He provided me with information on how to care for my Fuel Pump system.F Type Service
by hcangany on 07/26/2016Had my first service at Tom Wood Jaguar and everything was top notch.1993 xjs
by Tommmmmmm on 07/06/2016$250 for a/c a little high Service is always good for as busy as there are.Great service again
by IPRGDRTOM on 04/20/2016I continue to be impressed with Tom Wood Jaguar and the service department has been top notch.Great service, great service staff
by jagdiva64 on 04/15/2016GREAT!!!!!!! great service staff, treated like familyTom Wood Jaguar Service is Outstanding
by DavidIndy on 04/13/2016Tom Wood Jaguar Service is Outstanding and the knowledge, Steve Petry is likely the best I've worked with on automotive repair he goes the extra mile. Work is explained in detail; I will never have any other service group work on my Jaguar… if at all possible. I will note that Tom Wood Jaguar repaired numerous horrid service repairs done by a prior owners service shop. World Wide Automotive Service, Bloomington, Indiana. I had recovered service records from the pervious owner which had been lost behind the glove box. I wouldn't allow that group to change a tyre, they seem just terrible no attention to detail, incorrect work dreadful craftsmanship.Quality and Fair repairs
by SandyGreen70 on 09/07/2015updated 11/01/2015We were having a suspension issue with our 2006 Range Rover. We had a diagnosis, parts and we're back on the road safely and for a few hundred dollars less than was quoted. Rod takes great care of us and as long as he is our "guy", we are… happy. Everybody needs a "guy" they can trust and Rod is ours.Excellent Service by Rod
by Tarheel97 on 10/11/2015Great service again and as always that Rod coordinates on my Land Rover. Been like this 5+ years. Never had a less than great experience there thanks to him.Great Service.
by grahamsr2 on 09/08/2015The service was superb. My service rep Rod Shaw was patient in explaining to me in detail and also getting me in for an unplanned detail while my car was being serviced.Convenient Hours, Clean Facility
by KristinJ6720 on 08/24/2015We've taken all 3 of our Land/Range Rover vehicles to Tom Wood for service. Weekday and Saturday hours make it easy to drop off & pick up. The facility itself is very clean, as is my vehicle after each service. Prices are competitive… when you take advantage of monthly incentives and price matching. Travis and Rod know the brand well and seem to enjoy working with us.Purchase of Range Rover
by dmarks5961 on 08/24/2015We were happy with the process of selecting our new Range Rover Evoque at Tom Wood Land Rover. Todd Biberdorf helped us decide on the details and was very knowledgeable. We love our new Evoque and would recommend Tom Wood to our family… and friends!Excellent Sales Service
by Harjigill on 08/15/2015Paul did excellent job in selling Discovery. I felt no pressure from him. He was very accommodating with his time. His boss also helped in process while Paul was attending another customer on time.Best in class service
by JoelP9784 on 08/14/2015The service I received from Tom Wood Jaguar and specifically Dan Klingler was outstanding. Dan was very pleasant, efficient, informative, and helpful. One gets the sense from working with Dan that he is really working for you, the… customer, and wants you to feel like you were treated with the utmost courtesy and respect and that you felt like you received a very high value for the money you paid for service.Beautiful facilities
by rojo83 on 08/11/2015Work was done on time and attention to detail was obvious.Travis W. Service Consultant
by wbushjr on 04/19/2013updated 04/27/2025I scheduled my service on line. This was very convenient . I was met by Travis W. promptly. My service needs were addressed and communication during the process of repairs where great. Exceeded my expectations. Highly recommend the service
Jaguar F-PACE
Jaguar XF
Jaguar F-TYPE
Jaguar XJ
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