O'Brien Toyota
Customer Reviews of O'Brien Toyota
Review type:
Best Dealership Experience!
Best Dealership Experience!
by Laura Montgomery on 04/20/2025After a horrible experience with 2 different Andy Mohr locations I visited O’Brien Toyota. They were wonderful! Tate Hackler and Trevor Spears made my buying experience the best dealership experience I’ve ever had. They worked with me and… helped me find exactly what I wanted with a lot less miles for a very reasonable price. They were fantastic! Amazing team!Waste of Time
by Jason on 02/08/2025I had a 12:45 appointment for an oil change. The guy said it'd be about an hour and a half. I could tell they were busy and they always take a good hour. At an hour and a half I asked him how much longer. He said he didn't know and then… proceeded to complain about how he wanted to go home at 3 but that wasn't happening. 2 hours later (from check-in) they hadn't even started on my car. I demanded my keys and left. I won't ever go there again be it for service or a new car and would suggest the same to others. Update February 2025: I had a 12:45 appointment for an oil change. The guy said it'd be about an hour and a half. I could tell they were busy and they always take a good hour. At an hour and a half I asked him how much longer. He said he didn't know, he was new and didn't know how to do anything. This was the same guy who checked me in. He then proceeded to complain about how he wanted to go home at 3 but that wasn't happening. 2 hours later (from check-in) they hadn't even started on my car. I noticed a woman who came in way after me get her car back for an oil change and tire rotation. I demanded my keys and car. The guy helping me now seems more experienced. He couldn't find my car in the system and had to walk around to find my car. It was outside in the back. They pulled it back there and do to the inexperience of the first guy not entering it correctly it was never serviced. Thank you for wasting 2 hours of my time! I won't ever go there again be it for service or a new car and would suggest the same to others.Thanks
by Shelby Edsall on 01/26/2022The sales reps at this location are very professional and helpful.New purchase
by Tsf on 01/03/2022Price. Responsive relaxed experienceTsf, Thanks for your review! Short, sweet, and to the point. We appreciate your business. Terry O'Brien
Michael delivered RAV4 literally to my door!
by Michael Raney on 12/30/2021I have purchased from O’Brien Toyota for over 20 years. Really consistent service and, to my view, excellent ethical procedures. I was supported in decision making when needed; no pressure just good information. This purchase time, due to… Covid considerations, my sales rep (Michael) really ‘went the distance’ to ensure safety precautions while also supporting my efforts to take necessary steps wisely. Really satisfied with entire process; knew I would love the RAV4 as well!! Thanks for good memories!Michael, Thank you for sharing your experience working with Michael! Customers love working with him. We appreciate your business and your kind review. Terry O'Brien
Worth the wait
by Eric C on 12/23/2021With the chip shortage there was a wait to get the new car. Justin C. was great at answering questions and working through the unusual and long process. The whole process was very smooth and the wait was worth it in the end. I would… recommend Justin and this dealer.Eric, Thank you for your patience. These are unusual times, but I'm glad Justin took care of you and you were happy with your experience. Thank you for your business! Terry O'Brien
Very knowledgeable
by Eric Jorgensen on 07/17/2021Sales rep was great at comparing various manufacturers v Toyota. I would recommend o brien.Eric, Thank you for your recommendation and for your five star rating! We appreciate your business. Terry O'Brien
Great dealer
by Jay on 07/08/2021Friendly and accomidating. Kept in contact with me with the whe process. Got to the dealership. In and out in about an hour. Could have had an issue with down payment but they worked it out. Painless transactionJay, Thank you for your kind review. We appreciate your business! Terry O'Brien
Jay, Thank you for your kind review. We appreciate your business! Terry O'Brien
Sales Review
by My Rave 4 on 06/06/2021I was very pleased with the service I received from Hal Parks. He was very helpful and patient with me.My RAV4, I'm glad Hal took good care of you. He has a very loyal customer base and people love working with him. Thank you for your business! Terry O'Brien
I have purchased five brand new vehicles from O’Brien Toyota
by Valerie J Stewart on 06/05/2021Very clean/prestige service dept as well as the showroom. Was a little disappointed with the amount of debris that was on the floor of the stahl when I picked up my new car. Hal Parks was very professional, knowledgeable about the vehicle… I purchased and was very patient with me.Valerie, Thank you for sharing your experience working with Hal. We appreciate your honest feedback regarding the debris in the stall, and have made a point to make sure the delivery area is spotless. Thank you for your business! Terry O'Brien
Awesome service
by Cool experience on 07/01/2020updated 07/07/2020Dropped off my Lexus at O’Brien a little before scheduled time and they had the cars AC problem diagnosed and repaired much quicker than anticipated. Quality work with excellent communication at a very reasonable price!Cool Experience, Thank you for trusting us to service your Lexus. Glad to hear you were happy with your experience. Thank you for your business! Terry O'Brien
Great service
by Nellie on 07/03/2020Absolutely no complaints, make your appointment, get there they get you in on time, take care of you, go over anything that you have to go over with them, if you have any questions they’re there to help. Highly recommend them.Nellie, Thank you for your business and for your kind review! Terry O'Brien
In and out quickly
by Elaine on 10/19/2019I just drove my car in for a quick check and l needed a new battery and did a change of wiper blades The entire vist took about 45 minutes and l was on my way.Elaine, Glad we were able to get you back on the road so quickly. Thank you for your review and your business. Terry O'Brien
Great service
by Rickie on 10/07/2019Had the 15 K maintenance performed on my RAV 4. The service department team was friendly and the car was serviced in a timely manner. * No charge - car still under warranty. I recommend this device department.Rickie, Thank you for trusting us to service your RAV4! We appreciate your business. Terry O'Brien
Great service
by Rickie on 10/07/2019Had the 15 K maintenance performed on my RAV 4. The service department team was friendly and the car was serviced in a timely manner. * No charge - car still under warranty. I recommend this device department.Rickie, Thank you for trusting us to service your RAV4! We appreciate your business. Terry O'Brien
Last RAV 4 service + 4Runner
by Gibsense on 09/27/2019Facility and svc people great. Two hiccups 1. Thought I was getting oil change and tire rotation on my last free service. Only got oil change. 2. Had a coupon for 4Runner rotation but got charged full freight. No big deal $5 but.....Gibsense, I'm sorry we didn't get it right for your last service! Please contact Kyle Bond, General Manager, directly at 317-351-7000 to discuss so we can make it right. Thanks. Terry O'Brien
2015 Toyota Avalon Hybrid maintenance
by CBDrane on 07/24/2019updated 08/01/2019Just finished the 40,000 mile maintenance at O’Brien Toyota. We purchased the car from O’Brien and all service has been done there. Our Avalon Hybrid has been extremely reliable with all service being scheduled maintenance. Only… additional was a $25 software update to solve an issue related to radio that rebooted often. No problems with radio since then. Very happy with the professionalism of the service staff. Always polite and helpful.CBDrane, Thank you for trusting us to service your Avalon Hybrid! We appreciate your business and look forward to helping you maintain it for years to come. Terry O'Brien
Great dealership
by Glyensminger on 07/14/2018My first time buying a Toyota & these guys were the absolute best! The customer service was probably the best I've had anywhere in a long time. Nicholas Metzger restored my faith in car salesmen. No games or high pressure sales tactics &… respected me as a car buyer not a 'woman car buyer'. I am a lifetime customer for sure! Thanks!Glyensminger, Thank you so much for sharing your experience working with Nick at O'Brien Toyota. We appreciate your kind words and your business! Terry O'Brien
Awsome Service!
by Mar5555 on 03/12/2018Amazing service! I have been to Tom Wood Toyota and Lexus along with Beck Toyota. The Service manager Beck Toyota is useless! Tom Wood Lexus I cant find anyone in service after 4 :30 pm to pick up a car so I am done with them! Tom Wood… Toyota is over priced and promises are not fulfilled. OBrien is always kind ,informative and efficient! They explain all needed work and let you know what is needed now and what can wait. In one word I would say they are Honest! My highest praise! Thank You!Mar5555, Thank you for trusting us to service your vehicle! We appreciate your business. Terry O'Brien
Good Service but...
by Old_TV_EE on 07/12/2017I have been an O'Brien service customer since 2006. I have always been pleased with the service, but this time I found dirt/grease on my steering wheel and a dirt or grease scuff on my driver side door sill and speaker grille that hadn't… been there. Otherwise great experience. Would give 4.5 stars if I could.Old_TV_EE, Thank you for your feedback! I'm sorry for dirt and grease in your vehicle after your service. I'll share this with our Service Manager so we can improve our process and make sure this doesn't happen again. Thank you for your repeated business over the years! Terry O'Brien
Great Experience
by Moosch989 on 12/08/2016Friendly, relaxed experience. Patrick did everything necessary to put me in the car I found online. Finance was extremely friendly, helpful, and did not push extras, just made us aware of them.Great car, great experience!Moosch989, Congratulations on your purchase! Glad you were happy with your experience at O'Brien Toyota. Thank you for your business. Terry O'Brien, Director of Marketing
Toyota RAV4
Toyota Highlander
Toyota Prius
Shelby, Thank you for your five star rating! We appreciate your business. Terry O'Brien
by Terry OBrien on 02/09/2022