Tom Wood Ford
Today 9:00 AM - 6:00 PM
Customer Reviews of Tom Wood Ford
Review type:
Over Priced
by 2024Mustang on 05/14/2024
If I could return the vehicle I would. I should have shopped around and knew better which is my own fault…. I just purchased a new vehicle and after coming home and going over everything I should have said no and left it at that, so my… fault yes. Live and learn and won’t return to buy another from them unfortunately.
31 reviews
Sort by:
Excellent service
by Hari P on 03/25/2025Great detail to service! Stacy was able to look back history of service and advice appropriately!Hari, we really appreciate your kind words about Stacy! Thank you for choosing Tom Wood Ford.
My Car’s Health
by Connie York on 02/26/2025Only thing not done was my license plate needs to be more securely attached with bolts… guess it was forgotten Otherwise, I appreciate the workmanship and workersConnie, thank you for your feedback! We're glad to hear you appreciated the top-notch service at Tom Wood Ford. Please reach out to us directly if you would like assistance with your license plate. Safe travels ahead!
By all means Collin does a fabulous job of communicating to me the issues of my car when diagnosed and his guidance. I came to Ford to get top notch repair and service. I’ve lived many places and I bought an American car this time over previous foreign ones to be supportive of our American made cars… please keep up the good job!!!!! Thank you all! May our trip be safe!!!
Horrific experience
by Colleen K on 12/17/2024Service was awful. They provided a dishonest quote and tried to get me to pay $3k for something I knew was fine before bringing it it. They were also backed up, which I was more than understanding about, however I could never get an update… when I asked. Service advisors were terribly rude and gaslighted me, implying that it was my fault that I didn’t tell them everything I knew about my vehicle.Colleen, I'm truly sorry to hear about your experience with our service team. We strive for transparency and respectful communication, so it's concerning to learn that we fell short in these areas. I would like the opportunity to address this situation personally; please feel free to reach out at your convenience. Thank you, Tyler Shogren - General Manager - 317-848-6729
Edge
by Ed moore on 12/06/2024On time. Mathew is the best by farEd, thank you for sharing a positive review of Mathew and Tom Wood Ford!
Good service and friendly staff
by Trevor on 10/11/2024Had my car in probably 5 times this year.. the joys of owning a car turning 10 lol. Each visit the Tom wood staff was super helpful; good work on my car, giving me rides to/from work, and friendly service. Definitely recommend.Trevor, we're glad to hear that our team at Tom Wood Ford has been able to assist you with your car's needs and provide friendly service each time. Thank you for recommending us!
Underrated
by Family Place on 10/07/2024Our family has been a customer with Tom Wood Ford for many years due to professional sale staff and well trained technicians.Thank you for being a loyal customer of Tom Wood Ford! We're delighted to hear that our professional sales staff and skilled technicians have consistently met your expectations. We look forward to serving your family for many more years!
Over Priced
by 2024Mustang on 05/14/2024If I could return the vehicle I would. I should have shopped around and knew better which is my own fault…. I just purchased a new vehicle and after coming home and going over everything I should have said no and left it at that, so my… fault yes. Live and learn and won’t return to buy another from them unfortunately.I'm sorry to read about your disappointment with your recent purchase. It's important that our customers feel confident and satisfied in their decisions, so we regret if this wasn't the case for you. I'd like to discuss this further and see how I can help improve your experience moving forward. Please reach out at a time convenient for you. Thank you, Bob Goodman - General Sales Manager - 317-848-6709
Transmission issues 3 times
by Tom on 02/11/2024BOUGHT A 17 FORD FOCUS FROM THEM 30 DAYS LATER TRANSMISSION GOES OUT TOOK IT BACK TO THEM THEY REPLACED THE CLUTCHES IN IT AND SAID IT WAS FIXED HAD IT BACK A LITTLE WHILE AND THE TRANSMISSION GOES OUT AGAIN TOWED IT BACK TO THEM AND THEY… HAD IT 30 DAYS AND AGAIN REPLACED THE CLUTCHES THEY CALLED SAID IT WAS FIXED AND THEY TEST DROVE AND SAID IT WAS GOOD WE TOOK IT 5 MILES DOWN THE HIGHWAY TRANSMISSION GOES OUT AGAIN TOW IT BACK TO THEM AGAIN WELL ALL SUDDEN THE TRANSMISSION MODULE IS NO GOOD WE HAD TO PAY THEM OVER 700.00 FOR THERE FAILED MECHANIC SERVICES PLUS I HAD TO CALL CORPORATE TO GET MY CAR FIXED AS THEY PUT TRANSMISSION MODULE IN IT ALL SUDDEN THE PLUG DONT MATCH THE NEW PART THEY SAID THEY TO CALL FORD HOTLINE TO SEE WHAT TO DO COUPLE DAYS I CALL THEY SAY STILL WAITING ON A REPLY BACK FROM HOTLINE SO I TOLD EM IM CALLING CORPORATE MYSELF I DID CORPORATE SAID THEY HAD NO RECORD OF THEM CALLING SO CORPORATE CALLS THEM AND GOT THEM IN CONTACT WITH FORD engineers that told them they had to replace the wiring harness few days go by they call and say cars ready they test drove went to go get and they lost the keys so didn't get it back till the next day so after over 30 days we finally get the car back for the 3rd time. We asked for a loaner when the transmission went out 5 miles after they fixed it they refused so after they lost the keys they gave a loaner for overnight after the nightmare with this dealership.they offered nothing els after they didn't fix the car right for the second time and got a bunch of run around and excuses.And I bought 3 cars from them and the last 2 been nothing but a mess 1400 worth of dry rotted tires on the suv they sold us and the headache with the focus we got from them I spent alot of money at this dealership AND I WILL NEVER BUY THERE AGAIN OR RECOMMEND THEM TO NO ONE EVERY AND I WOULDN'T LET THEM FIX A TRICYCLE.STAY AWAY FARAWAY UNLESS YOU WANT NOTHING BUT PROBLEMS AND THE WORST SERVICE IN INDIANAPOLIS INDIANATom, I'm really sorry to read about your experience. This is not the level of service we aim for, and it's clear that we've let you down here. We take matters like this very seriously and would appreciate an opportunity to discuss further with you directly in order to make things right. Please reach out at your earliest convenience so we can address these issues together. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728
Dalton at Tom Wood
by William Vance on 02/25/2023Dalton helped get me into a nice 2019 ford explorer. ask for him!Donna Fields at Tom Wood 96th and Keystone Carmel, Indiana location
by Latonia Brooks on 02/25/2023I would love to come back and send friends and family. She was honest got the best deal. I ❤️ will send friends and family to this location. The best car I have got to date Thank you Donna Fields[non-permissible content removed]
by Justin R on 02/24/2023This dealership is full of [non-permissible content removed] and dishonest people. NEVER do business with them. They are a stain on the industry. Without my permission they drove my car prior to a potential trade-in (took my keys without… me knowing), damaged my car, refused to fix it or repair the damage they caused. Learned my lesson to never leave my keys behind. They are [non-permissible content removed]s. We filed a police report and will be pursuing damages to the vehicle.Two Thumbs Up for Greg Moore
by Claude on 01/09/2023I missed doing the Ford review of Greg but if I didn't I would have given him the highest marks! He kept me informed and more importantly, took the time to talk to me whenever I went to the dealership. He also saved me $$$$ when I picked… up the Ford Maverick I waited about 13 months for by reminding me the price was locked in at the time of the order. If I buy another Ford in the future it will be from him. I would, and will, recommend him to anyone wanting to purchase a new Ford.Purchase
by unknown on 09/19/2022Ordered and Purchased my new car here. Had the keys in less than a month. No complaints.Save yourself the headache
by Samantha on 01/12/2022If I could give “0” stars I would. I have been having transmission issues on my Expedition Max Platinum 2019 since I moved to Carmel in September. I have made multiple appointments for this issue. Here is the series of events. Made the… first appointment dropped off the night before the appointment and was told I would hear about it by noon the next day. By 3pm I had heard nothing. When I called they hadn’t even looked at my vehicle and I was told the diagnostics that it would require would require me to leave my vehicle with them for a full 12 hours. When I asked then why it wasn’t done while they had had it all this time they told me they didn’t realize that’s what it was dropped off for. They did get me a rental for the following day because I raised hell. But after two days with my car they “couldn’t find anything” so they returned it to me with nothing done. The problem got worse and more frequent then I received a recall notice for the CAMPHASER as well as some type of software update. I called again and made the first available appointment which was 3 weeks out (I understand because staffing shortages everywhere) and I was told the vehicle was safe to drive. Three weeks pass I bring my car in and drop it off. Once again no communication and I called earlier this time knowing how I was “forgotten” last time. I’m told they won’t do the CAMPHASERS because that’s an “all day service” YET AGAIN! They had it ALL DAY! They do the reprogram and tell me that should fix it. NOW my car is making a low deep loud hum when I hit 1300 rpm downshifting (this is an automatic) and when I try to accelerate quickly it catches slows hard then pops to the next gear. I called to make an appointment in December 26th and the first available to have my transmission checked was January 11. I scheduled the appointment and asked for an oil change as well. The girl scheduling asks if I’d like to wait with the car or drop off. Since I’ve had so many “issues” being forgotten when dropping off I told her I’d wait. Arrived with my vehicle today to have the issues addressed. And upon arrival I’m told that this is a TWO day diagnostics and they can’t get me in for THAT for another 4 weeks!!!!!! I’m beyond pissed but the oil can get changed today. So I say fine then schedule for the transmission and get the oil changed. I was there for 2 house for a “quick service” oil change! Since it HAD to be done since they made me wait so long for an appointment. Do yourself a favor avoid Tom Wood Ford at all costs. I will be having my transmission diagnosed at Andy Mohr Ford next week!Dishonorable and Shady
by Mike S on 08/30/2021Bought a 2017 expedition 8/18/21. I agreed to pay full price for the vehicle so long as a list of items were addressed: Detail, fix broken mirror/running board/seat trim, full undercoating, and ceramic coating on the paint ($500 extra). For… the undercoating, I discussed with the salesperson that I wanted the maximum protection for the car, with the entire frame protected inside/out, rockers, etc, however on paper it was just listed as undercoating. We were not in a hurry for the vehicle and told them to take as much time as they needed to complete everything right. On 8/20 we were told the car was ready. Upon pickup, the car was not undercoated at all, they forgot. The ceramic coating was applied over countless bug marks and the roof wasn't cleaned or coated at all, they said its about the protection plan and not about the coating itself, for which I could care less about a protection plan. Hands down terrible workmanship. They lost the second key and tried to say they gave it to me. Inside of the car was barely cleaned, sand and candy was in the carpet everywhere. The cup holders were now missing and I had to ask for them back. Salesperson went to the back and found them soaking in pure acetone in a failed attempt to remove the melted candy… Acetone melts many types of plastics and is a terrible chemical to uses on interior parts, nor does it dissolve candy. At this time they were closed and everyone just left us in the parking lot with all of these open issues. 8/23 salesperson refuse to honor the full undercoating even after acknowledging our verbal agreement, which, by definition, is rust proofing + undercoating for what we had discussed. I had to contact the manager, who then agreed over-the-phone to do rust-proofing/undercoating, finish the ceramic coating, re-detail, and cut a new key. They sent a driver to pickup 8/25 (we live 1.5 hr away). Received the car back 8/27 and just undercoating was applied to the underside of the floor pan and rear wheel wells, nothing else. The frame and all cavities were still fully exposed. Contacted the manager immediately and he couldn’t provide an answer until 8/30, at which time he is taking the standpoint that the undercoating is complete because that is what is on paper. Even after acknowledging that he to said they would do rust-proofing verbally, he now refuses to honor it. I have even contacted the GM, who also refuses to honor any details not explicitly spelled out in detail. All of this just to short me few hundred dollars on a $40K vehicle is absolutely ridiculous. I would not recommend Tom Wood Ford to anyone after these shady, dishonorable, and disrespectful dealings.Service Rep hung up on me
by Jamie on 11/15/2019I dropped off my truck at my designated appointment time today and five hours later they can't tell me even when my truck will be looked at. I tell Jessie Baker, in service, my disbelief and frustration. He tells me all he can tell me is… that my truck is in line and they'll look at it ASAP, but they have vehicles waiting from three days ago?! That would've been amazing to know this morning. After several rude and sarcastic comments and not service manager available i ask to speak with the GM. Jessie tells me he was told to tell me the GM will call me back. I ask to be transferred to the voicemail for the GM he said NOPE and HUNG UP ON ME! I called back and spoke with a lady name jesse at the front desk who transferred me to the voicemail for the GM. but here i am at work, no car, no idea when mine will be ready and no idea who to call at Tom Wood for helpWorst car dealership
by AlexisToschlog on 07/26/2019I recently purchased a vehicle from Tom Wood Ford. Initially the service was fine. I had looked at the website and had favorited a couple cars that they had on there lot, and was called by them a few minutes later to set up a time to come… in and take a look. Which I did feel was convenient. However after getting to the actual lot the following day things were a little different. I felt extremely rushed throughout the entire process. Comments were even made back and forth between employees about getting me out of there faster. Not for my benefit for theirs. After getting the vehicle home some important key factors that I made extremely clear I wanted in the vehicle were not included. I’m extremely dissatisfied with this business and how every employee I have spoken to has handled this situation. I highly recommend staying as far away from any Tom Wood dealership as you can!My wife and I had a HORRIBLE experience at Tom Wood Ford!
by BLaskey on 02/08/2018We needed to returned her leased Fiesta in September 2017 and wanted to get a C-Max. Because they were the only dealer in Indy to have some, we changed from our tried and true, Pearson Ford, over to Tom Wood. We went shopping on 9/23/17.… Ervin Scott was our sales associate, and honestly, he was the only thing good out of this situation. He was courteous, engaging, and genuinely interested in helping. 2 weeks after leasing the C-Max, we received a bill from Ford Credit for damages to the Fiesta totaling $823.10! Now, I’m not going to lie and say that the car was perfect. There was a scratch on the side from a shopping cart, and my wife had worn a hole in her floor mat. They were charging us for an 18’ dent in the front bumper. I called the dealer and no one was available to help. So I went up there and met with Michael Berg the New Car Sales Manager. He was a little skeptical at first when I told him the car was fine when we dropped it off, saying he’d have to “pull cameras” to double check our story., Mind you, the car sat on their lot from 9/23 until 9/27 when it was inspected. LOTS of time for things to occur, but he finally agreed to walked me back to the lot where our Fiesta was. As soon as he saw the dent, he said “we’ll take care of it”. No longer was he needing proof! He said he’d have the guys “buff it out.” He told me he’d call me when the work was done and let me inspect the car again, then Tom Wood would pay to have the inspection company back out to look it over. A few days came and went and I hadn’t heard back from Michael. I gave him a call, and he told me they were still working on it, but would let me know. Again, I waited. A few more days passed, and I left messages for Michael, but never heard back. By the second week of October we’d received our third letter from Ford asking for their money, and giving us 10 days to pay. I called Michael again and finally got him. He told me they had tried to fix it, but it didn’t come out. BUT, in their magnanimous way, Tom Wood would pay for the damage. I just needed to give an invoice. I had also called Ford Credit, who reduced the cost to just over $500 since we leased again. So I swung by, dropping an invoice off with Tammy one of the office staff. She made a note and said she’d give it to Michael. Who was going to “call me back”. I waited, and waited. Never hearing back, leaving messages that were never returned. Now, Ford Credit is calling, telling us we were going to collections! I called the dealer, and Michael wasn’t there. I asked to speak to Mark Hume, the General Manager, again, of course, I had to leave a message. Which was returned…by Logan Fields, the Used Car Sales Manager. Logan told me he didn’t know about the situation, but would find out and call me back before the end of the day. That call was never returned. Now, Ford Credit has agreed to put our account on hold, since a dealer was going to be paying. I was even told how to help them expedite the process. They simply need to send it in as a the did everyday with lease pay offs, or mileage checks. Four days of calling, I finally got Michael, who told me that he never got the invoice and asked for it again. This time I emailed it to him as well. I told him how Ford Credit said to pay it. He said “perfect! That’s so much easier!” He was going to call me when it was done. Two day later, no call. Unanswered messages. I called again for Mark. This time Michael calls me back. Tells me things are being handled and I just needed to be patient. Two days more. Our hold with Ford Credit came to an end, and we were going to collections. I called to talk to Michael. I spoke with Tammy. I explained the situation, and I asked who Mark’s boss was. She gave me 3 names. I asked who would be the best person to talk to. She put me on hold, and Logan answered. He told me that I needed to “Calm down and stop screaming at the poor receptionist”. I’ve worked in Customer Service industries since I was 16. I know how to address managers, I know how to act, I know who does and DOESN’T have any control over bad situations (you know, your cashier, your server, the receptionist). Logan then told me it was handled, and I needed to just let it go. I gave it two more days, and Micheal finally answered. He told me that they had never processed the payment. He didn’t know what the hold up was with “the main office” but he was going to get his boss to get it fixed right away. I was able to get Ford Credit to understand the situation, and had a GREAT advocate in Reid at Ford Motor Credit! A few days later, no response to any of my calls, I email the main Tom Wood office. I explain the situation, let them know what’s going on. Asked why this was taking so long, and just asked for support. Just before Christmas, I get a call back! This time it was Tom Kashman, the Service Manager. He told me he was going to be my new contact since Michael “wasn’t good at phones and things”. He called himself my friend, my go to, my “guy in the car business”. He was very empathetic and told me the situation was ridiculous (all the things I’d want to hear). He assured me, it would be taken care of by Wednesday. When I hadn’t heard from him, I chalked it up to the holidays. I reached out on January 3, and it took 2 emails, before he even remembered who I was (so much for my friend, my go to, my guy in the car business huh?). He told me he “verified its in the works and should close this week or next”. I gave it a week and 2 days, giving it until the end of the following week before I followed up again. He answered back that Michael was gone, and he’d follow up on Monday. Talk about a shock! I thought Michael was out of the picture. Come to find out, he was still who was working on it. Tom was now just the guy I got to talk to, and who would “smack Michael in the back of the head if he wasn’t working on it”. The next Monday, I asked Tom again, what the status was, and he told me he’d catch him that day before 6pm. Guess what? Tom never called me back. Michael never called me back. Mark never called me back. Logan never called me back. Tammy never called me back. Ervin never called me back. After 116 days, how do I know that they FINALLY paid Ford? Because Reid at Ford Credit called me to tell me they finally got the check. Not one person at Tom Wood cared enough to let me know they finally took care of the situation. This is the PERFECT example of poor customer service. A perfect example of a business who is so big, they think people will just come to them because they’re the biggest. So I caution you before you shop at Tom Wood. You could be the next person to be ignored, to be forgotten, and to be left blowing in the wind. I don’t care how many free oil changes I have, I’ll NEVER step foot into their dealership, or any other Tom Wood again. If you want a car and they have it, go somewhere else. Transfer that car off their lot. Trust me, it’ll be worth your time.Worst communication ever
by supergolfer on 10/02/2017Worst attention/communication ever. Repairs and diagnostics take longer than expected at times, this is understandable. However, when I didn't hear anything after 4 hrs, they didn't even see my car in the system. Then there was the "I'll… call you back in 15 min", 1 1/2 hr later, nothing, I call, and call, I talk to three different advisors, Doug, James, and someone, each unable to tell me anything. I called maybe 20 times over 45minutes, it got so bad that I called sales and had them walk over to service to ask the whereabouts of my car. We needed my car by a certain time to get to work, and taking an extra 4 hours in while not telling us anything was awful.Best experience ever
by timkincade on 08/19/2016My wife and I have had nothing but positive care at Tom Wood Ford, especially in the service department. Of all the cars I have been thru, I am most pleased with Tom Wood. We recently had an issue with my wife's car that was extremely hard… to troubleshoot, which likely originated at the factory and manifested itself recently. Tom Kashman (service manager), Kim (the service writer), and the mechanic(s) all worked hard and pulled out all the stops with us and everything worked out great-- the best service experience I have had. When you have an investment and you get the response like this, it has motivated me to shop at Tom Wood Ford when I trade my truck in. Thanks guys!2017 Ford Escape SE
by normc812 on 08/13/2016My wife and I decided to buy our 3rd Ford Escape, this time a 2017 SE. We shopped around on the internet including Autotrader, Cars.com, Carpro.com, Truecar.com, KBB.com and other sites, including watching TV and newspaper print ads. We… were also shopping for other SUVs including Kia Sorento, Toyota RAV4, Subaru Forrester. We felt that the 2017 Ford Escape was the best fit for us (my wife is its primary driver) and so we solicited quotes on the internet. The best offer and most descriptive came from Greg Moore at Tom Wood Ford in Indianapolis (off Keystone near Carmel line and I465). We made an appointment and were met in the lot (under construction for a new dealership) by Greg and he was very courteous and respectful of our wishes, not pushy like other dealership sales folks we have encountered. Low key approach was appealing to us. He explained the differences between 2016 and 2017 Escape and we were sold on the 2017. He helped us get a good deal for our tradein (a 2006 Escape we had gifted to our daughter but with high mileage) and also got us an X plan discount since I worked for a supplier to Ford. He also eliminated one upsell feature (recording of the VIN in some database) and sold us on the other upfit, a safety flasher for the top rear brake light called PULSE. And threw in some free car mats. Our final price was well below MSRP. Total deal was negotiated in about 2 hours (it was a cash deal, not financed) without the usual ‘finance guy upsell pressure’, and after the new Escape was prepared we drove it away that afternoon. Only downside was that the Pulse did not work so we brought it back 2 days later and they fixed it promptly (misconnection) at no charge. Also returned $99 of our document fee of $199. We will definitely shop for our next new car at Tom Wood Ford and ask for Greg Moore again. He gets an “Attaboy” from us and Tom Wood Ford will be our first dealer of choice from now on.
About our dealership
I'm sorry to read about your disappointment with your recent purchase. It's important that our customers feel confident and satisfied in their decisions, so we regret if this wasn't the case for you. I'd like to discuss this further and see how I can help improve your experience moving forward. Please reach out at a time convenient for you. Thank you, Bob Goodman - General Sales Manager - 317-848-6709
by Tom Wood Ford on 05/15/2024