Tom Wood Ford
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Customer Reviews of Tom Wood Ford
Review type:
Over Priced
by 2024Mustang on 05/14/2024
If I could return the vehicle I would. I should have shopped around and knew better which is my own fault…. I just purchased a new vehicle and after coming home and going over everything I should have said no and left it at that, so my… fault yes. Live and learn and won’t return to buy another from them unfortunately.
31 reviews
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continually broke things on our car
by Jessbirge on 12/03/2015My husband and I bought a 2012 ford fusion sport from Tom Wood. We love the car but have had nothing but trouble since. About a month after buying, we had several storms and we noticed the windshield wipers were not working properly. We… took it back in and they didn't want to fix them since it had been a month. They finally relented and fixed them, but a day later we noticed the sun roof had quit opening. Took it back, and they had accidentally unhooked a connection. When we returned to pick it up, they had scratched a portion of the tint off the front windshield that we had to go through the hassle of fixing. Recently the car got a flat. We purchased the tire protection so my husband to it in to get it fix for free- great. When he picked up the car Monday the rim was all scratched up and now we have to find a time to take it back so the can fix that, but only because we had taken a before picture on our phones! Bottom line- you'll never be in this place just once. Never had trouble with the showroom staff but the service center is horrible and a pain. I will not buy from here again, and the only reason I take our car there to be fixed is because of the warranty. Be very wary of this place. Horrible service and rude staff. Be sure to take before and after pictures of the part they are fixing like we did, or they won't fix it! Now they refuse to fix the windshield wipers that are still not working because I posted a bad review on Yelp. Horrible immature way to run a business. Tom the service manager is like dealing with a 12 year old boy.Horrible Service
by carshopping16 on 09/25/2014Spoke with RJ, he acted as if he couldn't care less if I bought a car or not. Did not want to check the inventory, acted as if I was annoying him. The car that I looked at was a year old and was totally torn up inside, they didn't even… pretend to try to clean it up. With all of the great dealerships in town, don't waste your time or money.knowledgeable but you'll pay
by Purdue58 on 07/11/2014Took my truck in to diagnose a vibrating noise in the front of my truck thinking I needed an alignment and maybe a bearing was bad. Turned out my front shocks were broken, great. had those fixed with alignment for ~$800 but that included a… charge for $50 to get rid of the battery corrosion which I told them not to do and I could scrape off myself for the price of a screwdriver and a rag. Then they quoted my wheel bearing and hub replacement over $500. I found it for $200 cheaper and took my car home once it was street worthy with the shocks. They handled everything professionally though and communicated well minus the battery thing.Do not buy a car or get a car serviced here!!!
by hookta on 09/28/2009Bought a brand new car from them. Electrical problems ensued. Long story short, after 4 visits, the problem still persists. They told me numerous lies about what can or can't be done, and told me they didn't care if I kept my business… there or took it elsewhere. Once they made the sale, customer service was out the window. One of the worst experiences I've ever had, and I will never buy Ford again because of it. I even contacted Corp, and they weren't helpful either.Don't go THERE !!!!!
by ssrinivas on 07/24/2009I bought a Ford Mustang from Tomwood and after a while brought it back to Tomwood for a paintjob and recently for another collision repair. The major problem is, the body shop had my car for over a month to fix the damage on the rear end… of the car. No major engine or frame damage. Just changing the rear end panel etc., took them a month. After the delivery, I got the clanking sound and I brought it back in 2 weeks. They took another day and I was told that they redid something which was not right. While driving the car back home the sound started again. I don't know whether somebody test drives the car after fixing it or not. It was a lousy job and already the screws in the trunk are falling out. Your nightmare starts when you get in to an accident and continues after you leave the car in Tomwood Body shop and will continue until we sell the freaking car. Think twice before you choose the body shop.. (Don't even think find somebody else)..This is the best place to have ANY vehicle serviced!!
by infoboy1 on 04/05/2009My friend took their Taurus to Tom Wood Ford for service,they were so happy with the new manager,Tom Kashman and his attitude they said if I needed work on my vehicle I should go there too! I took his advise and took my Toyota there on… Saturday for a service,it was a super experience and fair price for the work I had done. They were very professional and did not mind my truck was a Toyota and not a Ford,I looked in the shop and saw a Fords,a BMW and Nissan as well as my Toyota.The manager thanked me and said they would gladly look at anybody's vehicle of any make.This is unusual for a dealership to be so happy to help anybody with any vehicle.(I have had to stop at a Chevrolet dealer once on vacation for a simple tire repair and they made me feel like I asked for a new engine or something. ) This Dealership is a place I would highly recommend.DO NOT TAKE YOUR CAR HERE!!!!!!!!!!!!!!!!!!!
by indyvolvo on 12/08/2008I took by Volvo here under the impression that the Volvo dealer would be a good place to have body work done after an accident. What a mistake. From the beginning, the new manager Brent, was a red flag. What he didn't lack in arrogance and… over confident promises he did lack in service, quality, and honesty. Here is the list: 1) I was told on a Tuesday that my car could be dropped off the following Monday for body work. On the Friday preceeding that Monday, I called to confirm my drop off for Monday and the girl told me there was no record of my being scheduled. I overheard her ask Brent about this and I heard him say "He can drop it off whenever he wants but we won't get to it until Thur". 2) When I did drop it off, Brent told me it would take 5-6 days. Well, you guessed it. 6 days later I called and guess what. They haden't even started on my car. Brent was full of excuses and promises 3) a total of 11 days after drop off, I finally got my car back and guess what??? More problems. One of three body items to be done was not even touched. So what was Brent's idea? To remove the body part and I could drive back to the shop next week to pick it up after it was repaired. Then, he proceeds to pull the part off of the car and breaks it. Now we have to order a new part from Volvo, wait for that to come in then wait to have it painted................. I am sure you get the picture. 4)Finally, I get my car back......... and it is a mess. The leather on the inside is full of grease hand prints. The black molding around the door has paint overspray on it, the side molding was installed improperly. Over all mess! Save your money and frustration. Go somewhere else!Collision Center is a Disappointment
by indyvm on 03/11/2008Tom Wood Collision Center is not acceptable. 1) Dropped of car for estimate at 10am, told it would be ready by early afternoon. Not done at 4pm. Had to wait 30 minutes as nothing had happened since I dropped off. 2) Dropped of car for… repair, Tom Wood did come through in taking me back home so I didn't have to have my husband give me a ride. However, the part wasn't in. I called the next morning to make sure car was ready for pick up and learned this. Tom Wood did not call me or let me know - wonder how long they would have let this go? 3) Correct part was on back order... took 2 weeks to come in (granted this is VW's fault & not Tom Wood), but I got no updates in between. 4) Called Friday before scheduled Monday service to confirm it was okay to drop off car on Sunday night... left message and no one returned call. 5) Called Monday to make sure car was received and service on track... left message and no one returned call. 6) Called again later on Monday, and still couldn't reach anyone... receptionist had someone paged, but they didn't answer. 7) Finally received call back and confirmed car would be available 8am today. Arrived at 8:05am to pick up car today and car was ready by paperwork was not. I had to wait 30 minutes for paperwork to be ready. Every interaction with Tom Wood was a customer service disappointment from start to finish. However, I shouldn't be surprised as I share this story with more people, I find I'm not alone. I'm not sure how Tom Wood can stay in business - I guess they are lucky that the Indy metro population is large enough that there are enough people like me that didn't have a prior experience. I WON'T be back for service, and probably won't lease through them anymore either.Unbelieveable experience
by indianaguy on 07/14/2011updated 04/24/2025Bought a new Ford Taurus Limited from Tom Wood Ford in Indianapolis, Indiana. Price quoted on the phone was not honored upon arrival. Did many hours of negotiating including walking out and finally arrived at a good price. Went to pick up… our new car and it was not ready. They delivered it the next day. Here is the best. Dealer installed a remote start. My wife took it to work and at the end of the day the car would not start at all with just 212 miles on it. Had to be towed to the closest dealer. Remote start not installed properly by the dealership. In short, price manipulation, did not deliver on time and left my wife stranded within the first few hundred miles. Buyer Beware and go elsewhere.Poor service commitment!
by reviewer8 on 05/27/2013updated 04/24/2025Expressing my disappointment in the poor performance of this dealership's service commitment. I brought a Ford 2001 Explore in because the control panel lights and tail lights were not working. All other lights were functional. I explained… what I thought was the problem, a short in the switch. Instead of performing the appropriate diagnostics and including an evaluation of the manual light switch, they informed me that it was a complicated electrical problem and would cost me an estimated $800 dollars to service. In addition, I had to call the service department manager and check on the status of this car repair. I feel the service manager (who was respectful) did not stay informed of the progress nor did he (or the mechanic) properly commit to trouble shooting the problem. While performing the minimum professional work and charging the maximum diagnostic cost (~$120 dollars), this dealership provided no further insight into how this problem could be solved. Other than evaluating the fuse, the car had no signs of additional work being done, ie. the front panel removed and the switch evaluated/replaced. I spent about 6 hours over two days dismantling the front dash panel and replacing the light switch myself. Note, the light switch cost only $23 dollars and was purchased after calling a couple of autorepair stores. My mechanical skills are at the basic level yet without any manuals or special tools, I was able to solve and repair this problem. You would think that professional mechanics would have been able evaluate the problem and make the appropriate repairs in a couple of hours. VERY DISAPPOINTED, will not bring my car back to this place!!!!
About our dealership
I'm sorry to read about your disappointment with your recent purchase. It's important that our customers feel confident and satisfied in their decisions, so we regret if this wasn't the case for you. I'd like to discuss this further and see how I can help improve your experience moving forward. Please reach out at a time convenient for you. Thank you, Bob Goodman - General Sales Manager - 317-848-6709
by Tom Wood Ford on 05/15/2024