Tom Wood Subaru
Customer Reviews of Tom Wood Subaru
Review type:
Professional and efficient
My Review
by Johnny Ringo on 04/01/2025Wilfred Chan gave me great service when took my car in for maintenance service. He’s a nice guy that got me in and out in a short amount of time.Johnny, we're glad to hear that Wilfred provided you with efficient and friendly service at Tom Wood Subaru. Thanks for sharing your experience!
Professional and efficient
by 2 Year Trader on 04/04/2025Tony was professional and made it possible for me to purchase my new vehicle the same day.We are thrilled that you had such a positive experience with Tony! Thank you for choosing Tom Wood Subaru and for sharing your support. Safe travels!
Great!
by D Gagnon on 03/23/2025Treated courteously and respectfully.Thank you for sharing a positive review of Tom Wood Subaru!
Camryn Meyer service advisor
by Jason Miles on 03/11/2025I had an exceptional experience at this service center, thanks to Camryn Meyer and her outstanding service. She efficiently coordinated my Subaru Ascent’s suspension repair via text, ensuring a smooth process that got me to work on time. I… felt great about the quality work and excellent treatment—highly recommend!Jason, we're delighted to hear that Camryn provided exceptional service during your visit to Tom Wood Subaru. Thank you for recommending us and sharing your positive experience!
Consistently Outstanding Service
by PG on 12/20/2024From scheduling to picking up the car, communication with the dealership was excellent. I thought I was due for a very expensive service interval based on months I have owned the car, however the miles are significantly lower. The service… technician who checked me in suggested using mileage and not months to elect what should be done. Saved me hundreds of dollars, not to mention time.It was our pleasure to provide excellent communication and help save you both time and money. We are glad to hear that our service team can offer valuable advice like using mileage over months for maintenance decisions. Thanks for sharing your experience, we look forward to seeing you again here at Tom Wood Subaru.
Car buying was fun and easy!
by Meg A on 12/13/2024I really enjoyed the down to earth sales environment at Tom Wood Subaru. I went back multiple times to test drive and inquire about the many updated safety features the car offered. They were never pushy and always answered my many… questions in an honest and straight forward manner. Nothing beats the feeling of driving the car off the lot and knowing you made the right purchase! A great overall experience that I know will continue with my Subaru!We're delighted to hear that you had a great experience with our team at Tom Wood Subaru! It's wonderful knowing that the honest and straightforward approach made your car-buying journey enjoyable. Enjoy every moment in your new Subaru, and feel free to reach out if you have any more questions down the road!
AMAZING EXPERIENCE!
by Scott I on 10/21/2024Nick W. was absolutely amazing! He worked with me and made everything smooth getting into a WRX! I highly recommend!Scott, we're delighted to hear that Nick made your experience smooth at Tom Wood Subaru! Enjoy your new WRX and thanks for the recommendation!
Old folks buy new.
by Oldtimer on 10/18/2024The service is excellent and the salesman was professional. Well organized and patient.We are glad to hear that our sales team provided excellent service. Thank you for choosing Tom Wood Subaru!
Mike Eicher is more of a dad than a salesman
by T on 09/18/2024updated 09/24/2024We had a great experience buying my first car here. Mike Eicher is the sweetest and most trustworthy guy I've met! He stayed several hours past closing multiple times for us, including multiple visits where he wasn't making any money from… us. He even tried to convince us to buy a more practical, affordable car even though it wouldn't be as big of a sale. If you're going here, ask for Mike!Thank you for sharing your wonderful experience at Tom Wood Subaru! We're delighted to hear that Mike went above and beyond to assist you. Enjoy your new car, and we appreciate the recommendation!
Addressed safety concern promptly
by Subaru Jim on 09/10/2024updated 09/19/2024They worked me in to assure my car was safe to drive after it began having an unusual noise. I left with piece of mind and an item to place on my next maintenance visit. Well done.Thank you for sharing your experience! We're glad to hear our team at Tom Wood Subaru could ensure your car's safety and provide peace of mind. Drive safely, and we'll see you at your next maintenance visit!
Tom Wood Subaru Rocks!
by Claire H on 09/13/2024There are no dislikes!! Michael and the whole crew at Tom Wood are excellent!We are pleased to hear this positive feedback! We'll be sure to pass along your kind words to Michael and the Tom Wood Subaru team!
Today was a let down
by Lucy on 09/07/2024I tell people that Tom Wood Subaru has the best service experience anywhere! I would buy another Subaru just to be able to take it there. However yesterday, they were definitely off their game. I waited almost 3 hrs for an oil change with… an appointment. They recommended some things but never gave me a written or email message with that info & forgot to put new oil change sticker in window. I'm hoping they were just slammed or had new techs working??? These were minor things but they are usually very efficient!!Lucy, thank you for your feedback and kind words about our service. I apologize for the extended wait time and oversight during your recent visit. We strive to maintain high standards even on busy days, so we appreciate your understanding as we work to improve. Please feel free to share your full name with me so I can get you an oil sticker as soon as possible. Thank you, Russell Stevens - Service Manager - 317-705-7024
Good job
by John Doeadeer on 08/12/2024updated 08/20/2024Trusted care for the car.John, it was our pleasure to assist you. Thank you from all of us here at Tom Wood Subaru!
Darrell’s First Rate
by Jason T on 08/01/2024updated 08/08/2024Darrell was very kind, efficient and knowledgeable. You are in good hands with him.Jason, we really appreciate your feedback about Darrell! Thank you for choosing Tom Wood Subaru.
Had an appointment for 8:45am, not looked at for 24 hours
by Steve on 08/02/2024I have been taking cars to Tom Wood dealerships for over 10 years. This was the first time that I had an appointment, and it took over 24 hours before they looked at the car. If it happens again, I may be looking elsewhere for service.Steve, I apologize for the delay you experienced during your recent visit. We value your long-term loyalty and want to ensure this doesn't happen again. Please reach out so we can discuss this further and ensure this does not happen again in the future. Thank you, Russell Stevens - Service Manager - 317-705-7024
TW
by EC on 07/26/2024Pleasant waiting areaWe're glad to know your experience was a positive one! Thanks for supporting our Tom Wood Subaru team.
Slow
by Mike on 07/20/2024I don’t see the point of having an appointment and still take as long as they did servicing my vehicle. It’s not at all convenient.Mike, I apologize for the inconvenience you experienced at your appointment. We aim to provide timely service and did not mean to keep you waiting. Please reach out if you'd like to further discuss the details of your visit. Thank you, Russell Stevens - Service Manager - 317-705-7024
Braydon rules!
by JT on 06/25/2024It's pretty easy to summarize, really. Braydon was very efficient, astute and friendly. Exactly what you want when going in for service. I hope to have him as my express advisor next time I go in to Tom Wood for maintenance!JT, we're glad to hear Braydon provided such efficient and friendly service at Tom Wood Subaru. We'll make sure he knows about your positive feedback!
Best car buying experience
by Peggy on 06/03/2024I feel they are honest without any pressure of buying that day. Nick W. was very patient with me looking at the different models and asking questions. After four hours he felt like family. Would highly recommend a Subaru and Nick. I am… happy to be part of the Subaru family.Peggy, we're delighted to hear that Nick made your experience at Tom Wood Subaru so comfortable and welcoming. Enjoy being part of the Subaru family!
No surprises just great service
by Paul on 05/30/2024Completed in exactly the amount of time told it would take. As I checked in advised of the cost and what would be done. Advised of the same again at completion. Very comfortable waiting area, and great amenities .Paul, we're glad to hear that everything went smoothly and you enjoyed the amenities at Tom Wood Subaru. Thanks for sharing your experience!
Very good Service at Tom Wood Subaru
by Kevin G on 05/10/2024Todd communicated with us throughout the day.Kevin, we are glad that Tood kept you updated throughout the entire service process here at Tom Wood Subaru! Thanks for sharing this positive feedback. Safe travels until we see you next time!
We are thrilled that you had such a positive experience with Tony! Thank you for choosing Tom Wood Subaru and for sharing your support. Safe travels!
by Tom Wood Subaru on 04/04/2025