Tom Wood Subaru
Customer Reviews of Tom Wood Subaru
Review type:
Professional and efficient
by 2 Year Trader on 04/04/2025
Tony was professional and made it possible for me to purchase my new vehicle the same day.
113 reviews
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Tom Wood Subaru
by Jay T on 12/24/2019Recently made my second purchase of a new vehicle at Tom Wood Subaru. Knowledgable staff, fair pricing, and an altogether pleasant experience.Outback
by BH on 12/21/2019Jamie Saddler was a fantastic salesman. Patient, helpful, and never pushy. A very good experience. Highly recommend.Love my new Subaru Forester Sport
by Connie on 12/20/2019Thanks to a patient and knowledgeable sales consultant I purchased my fist new car in years. Lou Cavallari carefully guided me through my options and with much reflection I purchased the right car. I would recommend Lou and the Tom Wood… dealership for your new car purchase!Jamie Saddler Rocks
by Heather on 12/05/2019updated 12/13/2019We went in with a very specific budget and on a tight time frame due to a total loss accident so buying a car was very unexpected. Jamie looked through every car in our budget and took his time going over each one with us very informative… and understanding.Great Experience
by Great Experience on 12/10/2019Danny DeArmond was a great salesperson. Lots of energy, motivated and easy to relate to. Walk through the dealership at any time and you’ll see him working hard to get a deal done.Great experience buying a new car!
by LindaR on 12/08/2019Purchased a new Impreza from Lou - no high pressure sales, incredibly knowledgeable, personable and highly professional. Made what is usually a painful car buying experience into a very enjoyable time. Plus I left feeling very informed of… all my options, warranties, and services provided. Beautiful Subaru dealership! I have owned one Subaru prior to this purchase, and will never drive anything else.Jamie Saddler Rocks
by Heather on 12/05/2019We went in needing a vehicle quick due to a recent total loss accident and he helped us look through every car in our range and find the right one for us. He was very helpful and accomadating during this stressful time.New Forrester Purchase
by Trumpetman on 11/27/2019updated 12/04/2019First time buying experience with Tom Wood Subaru. The staff and sales representative were very courteous and knowlwdegable. She asked what we were looking for in a vehicle, price range and why we would consider a Subaru over other SUV's. A… lot of research was done before we selected Subaru and a dealer. The vehicle fit and finish is extremely good and the dealership equaled other reviews. Exceptional!Service
by Bruce Linenberg on 12/03/2019Joe did a great job getting my Crosstrek Hybrid done quickly and reminded me of my extend service agreement I have forgottenAlways great service
by JaclynV on 12/03/2019I’ve been taking my car to Tom wood for nearly 4 years now. I’ve always had great service. Staff is extremely knowledgeable and polite. Always a good experienceOur new used Chrysler Town and Country deal from Tom Wood Subaru
by Pat and Rex on 11/03/2019updated 11/08/2019Austin Anderson responded very quickly to my inquiry. Unfortunately by time we got to dealership, the car we wanted was gone. Luckily he found us another car equally good.Extraordinary
by Janean_W on 10/30/2019I would highly recommend Tom Wood Subaru to anyone and everyone! My husband and I just recently purchased a Subaru Impreza from them. Our sales consultant, Nick Wade, was fantastic. He was super friendly, approachable, down to earth, and… knowledgeable when it came to Subaru's vehicles and what they have to offer. Nick was super patient with all of our questions and concerns, and was definitely after our best interest when it came to our first car buying experience. We never felt rushed into a decision, and the staff was all around amazing and so great to work with!Worst service experience in my lifetime
by AdamHirschfeld on 10/05/2019updated 10/11/2019Worst experience I have had with almost any type of establishment. A clown car or the three stooges are more organized. I bought a Certified (lifetime powertrain warranty etc) car at Christmas 2018. Brought it in August 29 for the… scheduled service (oil change, filters, etc). On September 4, I received a sales/service email and call with a recommendation for $3,500 of repairs not covered by the warranty. After I complained, the estimate was reduced to approximately half. The repairs were a new hybrid battery, new windshield wipers, and an AC condenser (all of this needed inside of 8 months after their 156 point inspection and selling this as a certified vehicle). It is October 4 and I still do not have my car. The reasons: the first time, they “forgot to order the parts”. The second excuse: “the service guy assigned to your car left.” Today’s excuse, after calling me this morning and telling me the car would be ready today... “Sorry... we ordered the wrong parts”. I actually sent my wife down to Tom Wood Subaru to look at a new Ascent. No way. I will drive the extra 15 minutes to Falcone, or 44 miles to Bob Rohrman in Lafayette, where the owners Actually care about customer service. Adam Hirschfeld (Westfield, IN)Forester
by JP on 09/30/2019I researched sub-compact SUVs and decided the Subaru Forester was the best choice for me. Danny @ Tom Wood Subaru was very helpful and patient for the couple of months it took me to go forward with the transaction, which was painless. I… know that I can call Danny with any questions or concerns I may have.As good as a business deal can be!
by Owtbkownr on 08/27/2019I’m a proud first time Subaru owner thanks to the great service and teamwork of Nick and the Tom Wood team. It’s always a process to buy a new vehicle for me- these guys made it a positive experience. I recommend them!Great to deal with
by krmps99 on 08/04/2019Found a used car listed online at this dealership . After looking at several other cars in the area and online, I decided to call and see if the car was still available. I was put in touch with Christina in sales and was quickly impressed.… She took the time to physically verily the car was still there and available while I was on the phone. It was an hours drive to get there during rush hour and they closed in an hour and a half. We arrived with almost thirty minutes to spare. Christina was very helpful and even stayed a short while after they had closed to finish our paperwork. We were very pleased with the professionalism and courtesy we received. I will be recommending this dealership to my friends and family. Well done! Thank you.Amazing experience
by 00120012 on 06/06/2019updated 06/13/2019We went to the Subaru to search for SUV. We were welcome by the sales dealer that was extremely dedicated in share with us all the Subaru characteristics but mainly the ones we said were important to us like safety tools. He was kind… enough to advise us on my company discount agreement and how to use it! well Guess what we are a new Subaru owner and s o far a very happy and satisfy one.Chris Rocks
by Limited19 on 05/22/2019I was leaning toward a Toyota Highlander but many of my friends and acquaintances encouraged me to try a Subaru before taking the plunge. After requesting a test drive I received a cordial note from Chriss (Christine) Cheatham at Tom Wood… Subaru on 96th St. I was impressed with the comfort in the seating immediately. I asked for some space and Chriss accommodated. After doing some research I requested trying out the other trims that were available. I was 95% sure the 3.6 Limited would be my choice. Even after testing the Highlander the patience and professionalism displayed by Chriss gave me a higher level of confidence to purchase the Limited. It's been a great driving experience so far. No looking back.Tom Wood was really good to work with
by RR_IND46 on 05/20/2019I was very pleased with my sales experience at Tom Wood. No pressure and no haggling. I didn't get the "I'll have to go talk to the manager run-around". They gave me a price and said that was it, which I appreciated.Great Experience....Again
by HowardGreen on 04/22/2019This was our 2nd time buying from Tom Wood Subaru and the reason is great service and a superior product. Jeremy always makes the experience a good one. He's knowledgeable, efficient, and very friendly which helps sets a high standard at… Tom Wood Subaru. The service dept. and customer lounge area is very customer friendly. Can't say enough good things about this dealership and our new Ascent is the best go-anywhere family vehicle we've owned.Leased a 2019 Impreza Sport Sedan
by TrulyPleased on 01/31/2019My sales professional, Jerremy Monroe, was courteous, knowledgeable, patient, and respectful. I was thoroughly please with my entire car buying experience at Tom Wood Subaru and suggest to anyone they try out this dealership for their next… Subaru.
About our dealership
We are thrilled that you had such a positive experience with Tony! Thank you for choosing Tom Wood Subaru and for sharing your support. Safe travels!
by Tom Wood Subaru on 04/04/2025