Customer Reviews of Schepel Buick GMC
Review type:
Excellent Dealership
Service
by Don Mikesh on 03/28/2025Very professional and friendly always will returnThank you for your kind words, Don! We're thrilled to hear that you had a positive experience at Schepel Buick GMC. Our team strives to provide professional and friendly service, and we look forward to seeing you again soon! Sincerely, The Schepel Buick GMC Team
Shady day
by Me am I on 03/10/2025Oil changed turned into costly suspect replacements and repairs, just out if no where. I just don't believe thoes items needed attention, plus all the items recomended way overpriced even more than other GMC dealers and the bumper to bumper… warranty was useless and staff attitudes were awful.Thank you for sharing your experience regarding the unexpected repairs and the pricing for the recommended services at Schepel Buick GMC. We strive to maintain high standards and clear communication, and your feedback helps us improve. I encourage you to reach out directly so I can discuss this matter further and address your concerns. Your satisfaction is important to us, and we want to ensure a positive experience for all our customers. Mark Kooi | 219.472.1446
Excellent service
by Larry My on 02/09/2025As always Mike Cochran is very helpful and let's me know hat will be done. He arranges a loaner car when needed, and gets my repair in as soon as possible.Thank you for your kind words, Larry! We're thrilled to hear that Mike Cochran has been so helpful and attentive during your service visits at Schepel Buick GMC. We always strive to provide excellent customer service and it's great to know you appreciate the loaner car arrangements and prompt repairs. We look forward to seeing you again! Sincerely, The Schepel Buick GMC Team
Excellent Dealership
by Lynn Sark on 02/06/2025Keith was amazing!!! He made the experience of car buying simple & easy. He went over every fine detail of the vehicle. Financing with Steve was a breeze. I didn’t feel pressured into purchasing extra things, yet he pointed out the amount… of miles I actually drive per year to customize my extended warranty. As a woman purchasing alone most dealerships see that as a way to make lots of $$$$. Thank you again.Thank you so much for your wonderful review! We’re thrilled to hear that Keith made your car buying experience simple and easy, and that Steve provided a smooth financing process. At Schepel Buick GMC, we strive to create an honest and pressure-free environment for all our customers. We appreciate your feedback and hope to see you again soon! Enjoy your new vehicle! Sincerely, The Schepel Buick GMC Team
New Vehicle Purchase
by deedaterv on 07/18/2024We a had great experience working with the entire team at Schepel Buick. Thank you Parker for taking the time to go over the features in our new vehicle and answering all of our questions.Thank you for choosing Schepel Buick GMC! We're thrilled to hear about your great experience with our team. Parker truly values providing excellent service, and we're so glad he could assist with your new vehicle. We look forward to seeing you again and hope you enjoy your new ride! Sincerely, The Schepel Buick GMC Team
Best Dealership In Indiana!
by Washington on 09/14/2023I had a great experience. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealership.Thank you for leaving us this review, Washington. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, The Schepel Buick GMC Team
2023 Enclave premium
by jackmcg on 09/06/2023Still missing my rear deck mat foe my new vehicleWe appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Steve Ogrentz | sogrentz@sbcglobal.net | 219.472.1449
Great service representative
by Denali18 on 07/20/2023Kent went above and beyond I called my truck was dead in the driveway within two hours it was being towed to schepal within 6 hours it was diagnosed correctly and fixed the next morning I only own one vehicle the dealership deserves this… review thanks to schepal and Kent for amazing customer serviceThank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Schepel Buick GMC Team
Schepel was superb
by Karl Hungus on 04/18/2023Smoothest car buying experience I’ve had. Sales manager Steve Ogrentz was outstanding.Thank you for this amazing review, Karl! We really appreciate your business. Sincerely, The Schepel Buick GMC Team
Check engine light.
by Ronkeke on 04/07/2023Done well as explained.Thank you for this amazing review, Ronkeke! We really appreciate your business. Sincerely, The Schepel Buick GMC Team
Best experience I ever had purchasing a vehicle.
by Ron Necco on 03/21/2023Very knowledgeable and patient while we made our decisions on the 2 new vehicles we were buying.Ron, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Schepel Buick GMC Team
Schepel service department
by Lucky21 on 02/27/2023Although possibly more expensive than a non-dealer shop, I think the quality of the repair and parts used are worth it. Always timely as promised, a ride to and from, if need be, and always repaired correctly.Oil exchange
by Customer on 01/25/2023Did a great job with service however, the cost of the filter seemed really high!Well Done
by JoelMartinez on 06/15/2019As always, Schepel comes through with their known red carpet service. See ya next time!Great experience as always!
by gabnmantha on 12/07/2018updated 12/14/2018Always a great family dealership to do business with! All dealerships should model themselves after Schepel!Best Service Anywhere
by JoeHobart on 09/03/2018updated 09/12/2018Great and most thorough service, couldn't have been more pleasurable. They are simply the best!2018 Yukon
by 2018Yukon on 01/01/2018Tom and his team are outstanding! We purchased a 2018 Yukon and throughout the entire process the Schepel team was there to assist us. We love our new Yukon and definitely recommend Schepel to our friends and family.Jay's Review
by jayscarreview on 02/28/2017I've passed the dealership for years, on my way to or from somewhere else. I haven't been in the market for a car for a very long time, so I didn't think much about it. But when it WAS time, it's the only dealership I really gave any… serious thought of visiting. My friend of 56 years, Paul Sutkowski, has spoken highly of Schepel and I've trusted him since we were in fourth grade. Paul made sure my wife and I understood the new car buying / leasing process, until we had no more questions. Thanks to Paul, and the Schepel family, we left happier than we've been in a long time. Mike Jen, in Finance, made us comfortable with the hardest part of the evening. We love our new Terrain, and intend to recommend the dealership to all.Went above and beyond
by Jpahlphoto on 01/17/2017I have to say, given my unfortunate circumstances with purchasing water contaminated gas and stalling out in your city, I had an awesome experience with your service advisor. Kudos goes out to Jim Lagestee for treating us with great… respect and concern as well as being so accommodating to our needs. We were just passing through from Wisconsin to Indianapolis for a wedding when we stopped for gas which turned out to be mostly water. Jim not only set us up with a courtesy vehicle to make it to the wedding, but he also came in on Sunday to process payment and set our car out where we could pick it up instead of staying in a hotel for another night to pick it up monday morning. He followed up with me on Tuesday to make sure everything worked well and we got back to wisconsin OK. I can't say enough about how great of an experience it was working with Jim. He definitely exceeded my expectations and went way above and beyond to make sure we were taken care of.Poor customer service in service dept
by Laurena117 on 09/09/2016Sales people were nice enough but remember you have to deal with the service department after your purchase and the service department at this dealership is careless and rude. Dont buy a car hereGreat Salesman -
by seagrave327 on 05/02/2016We were only looking to test drive the Acadia that day. We stopped by the dealership by Daniel Quinones met us at the door. He wasn't very pushy but wanted to know how he could help us. We explained what we were looking for. He answered all… of our questions, and was very helpful. After test driving other brands that day, we came back to that dealership because of Daniel. He made the sale for us. P.S. There are a lot of bad dealer stories out there. That day even, we were treated poorly at a different brand dealership. It almost seemed like we were wasting the saleman's time, and he had to refer to the window sticker multiple times to answer our questions. Daniel was the complete opposite. Being that we were not familiar with GMC products (we get the A-plan thru my father-in-law), Daniel was very helpful, and answered any question or concern that we had, no matter how small. He knew all the information off the top of his head, and when it came time to ask about certain models and colors, he had a very handy app on his phone which gave him precise information. GREAT JOB DANIEL!!!
Buick Encore GX
GMC Sierra 1500
Buick Envision
Buick Envista
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Thank you so much for your wonderful review! We’re thrilled to hear that Keith made your car buying experience simple and easy, and that Steve provided a smooth financing process. At Schepel Buick GMC, we strive to create an honest and pressure-free environment for all our customers. We appreciate your feedback and hope to see you again soon! Enjoy your new vehicle! Sincerely, The Schepel Buick GMC Team
by Schepel Buick GMC on 02/07/2025