Customer Reviews of Schepel Buick GMC
Review type:
Excellent Dealership
by Lynn Sark on 02/06/2025
Keith was amazing!!! He made the experience of car buying simple & easy. He went over every fine detail of the vehicle. Financing with Steve was a breeze. I didn’t feel pressured into purchasing extra things, yet he pointed out the amount… of miles I actually drive per year to customize my extended warranty. As a woman purchasing alone most dealerships see that as a way to make lots of $$$$. Thank you again.
28 reviews
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Great Dealership and Knowledgeable Sales person
by mike3983 on 03/17/2016I had never heard of Schepel until Edmunds.com gave me their name with the edmunds price promise deal. I figured this price would include a bunch of rebates that almost no one would qualify for, but I called them anyway. We had been to… other dealers and knew the exact car we wanted so it all got down to price. I talked to Steve the manager and told him the exact car we wanted that I had looked up on their website inventory. He gave me a better price than what Edmunds had said (it's rare when a dealer will quote a price on the phone, they don't want you shopping around) and it was also much lower than other dealers I had checked with. I told him we would probably be in the next day to look at it and he said ok (no pressure at all). The next day we show up and Steve had a salesman named Daniel help us out. I had a list of (literally) about 50 questions about the features on the car (I knew the majority of the answers already, but wanted to be sure). Daniel answered every question correctly. His knowledge really impressed us. We went to his office and he had our trade-in appraised. The trade-in value was lower than other places we had been to, but what really matters is the net cost of the new car's negotiated price minus the trade-in. That was much lower than other places we had been to. We agreed to buy it and filled out the paperwork without problems. Then the finance manager came in (that's when the high pressure usually starts to buy extended warranties, paint packages, etc.). It took about a minute to sign the final paperwork and never once were we asked about buying anything additional. There also weren't any made-up charges like clean-up, nitrogen in the tires, and all the other stuff dealers sometimes try to add at the end because they figure you really don't care about a couple hundred extra dollars at that point. Then Daniel recommended a local restaurant we could go to while the car was being prepped for delivery. We had a good meal and when we returned Daniel sat us in the car and explained every feature of it. He knew everything about that car! We are totally satisfied with our purchase from Schepel and will return there in about a year to look for a 2018 something to replace for our new Buick Lacrosse.Excellent!
by superdave14 on 10/04/2014We just bought a 2014 Buick Enclave from Schepel. Our experience there was great. Our salesman, Paul Sutkowski did an excellent job. He went the extra mile to get us exactly what we wanted. He took time to answer any and all of our… questions. I am very happy with the Enclave. Schepel treated us very well. They did not rush us into making any decisions. I would most definitely recommend Schepel to anybody. Dave S.Waste of time
by osu2001 on 06/02/2010After visiting Schepel GMC I will NEVER EVER EVER again shop there, service my vehicle there, nor refer anyone I know to this dealership. After browsing the lot for 30 minutes I salesman FINALLY came outside and asked if he could help me.… I said, "yes, could you please grab the keys, I would like to look inside the car." He said, "are you buying this car today?" I informed him I was out shopping today and told him I couldn't answer that until I saw the inside and how much room there was. He promptly told me I should do some shopping at other dealers and come back when I was sure that this was the car I wanted to buy. As my wife and I were leaving, we were stopped by another gentleman (who we think was a manager) and he got the keys for the car. After a test drive (and we did end up buying this same vehicle at [another dealership] in Schererville), we asked to see the numbers. They refused to appraise our trade-in until we were "ready to buy." Schepel must be selling too many cars because they certainly acted like they didn't need our business.Great experience!
by chance0704 on 10/30/2013updated 04/25/2025Just bought our new GMC here. We shopped around and narrowed our decision between two dealerships. Although the prices were very close, what sold us was the overall experience at Schepel. David was great to deal with and answered all of our… endless questions . If you want to be treated as if you matter, this is the dealership to due business with.WOW!!! What a great experience.
by insider1 on 12/21/2010updated 04/25/2025If you are like me dealing with car salesman is a nightmare. Not at Schepel. The customer is number #1!!Tim Tedesko and Nick treated me with such respect, professionalism, and courtesy, that I will recommend this dealership to anyone and… everyone. I purchased a 2011 GMC Canyon and was literally in and out of the dealership within 1.25 hours. (I did the negotiating online first) I am not kidding. I have been buying cars for over 25 years and this, by far, was my absolute best experience. Thank you Schepel for having such great staff! Thank you Tim and Nick.2012 Terrain
by mtpopa1948 on 09/04/2011updated 04/25/2025Wife took 2007 Pontiac Torrent we had bought from Schepel new in for service. Fell in love with a 2012 Terrain. Signed sealed and delivered in less than 4 hours. Traded in a 2007 Chrysler PT Cruiser. Received a very fair trade-in value for… it. No hassles, Jim Katona and Dan did a great Job, as did Steve the finance manager. Have recommended and will do so again for this dealership. Yes, they do a lot of business, but have always been treated like family there.Good dealership
by ladendorf on 12/04/2011updated 04/25/2025I bought 2 new cars for myself from Schepel Buick. Both times I shopped around at other dealers when I had my priorities picked out. Schepel was willing to work with me on a price that we could both live with. John Hastings was the salesman… for both purchases, and he was not pushy at all about making the sale. My questions were answered, and the bottom line is that the agreed upon price was very competitive. When I'm ready for another new car, I'll still shop around because I think you have to keep everyone honest. I just negotiated a price for a new vehicle for my daughter with John, and once again I did not feel I could have done better at another dealer.
GMC Sierra 1500
Buick Encore GX
Buick Envision
GMC Sierra 2500HD
About our dealership
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish
Thank you so much for your wonderful review! We’re thrilled to hear that Keith made your car buying experience simple and easy, and that Steve provided a smooth financing process. At Schepel Buick GMC, we strive to create an honest and pressure-free environment for all our customers. We appreciate your feedback and hope to see you again soon! Enjoy your new vehicle! Sincerely, The Schepel Buick GMC Team
by Schepel Buick GMC on 02/07/2025