Tom Wood Volkswagen Noblesville
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Customer Reviews of Tom Wood Volkswagen Noblesville
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13 reviews
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Ask For Daniel
by RJ on 01/04/2025I had an excellent experience at Tom Wood Volkswagen, thanks to Daniel. After an exhausting day visiting three other dealerships that weren’t meeting my needs, I walked into Tom Wood and was immediately impressed by Daniel’s approach. While… the car I initially inquired about wasn’t available, Daniel introduced me to another vehicle that I ended up liking even more. We spent some time negotiating rates and numbers, going back and forth for about an hour, but Daniel’s professionalism, patience, and focus on finding a solution made the process worthwhile. By the end, we reached a great deal that I was very happy with. For being the last car deal of the year and the last day of the year, I think they wrapped it up perfectly! I truly appreciated the way Daniel treated me like a person, not just a dollar sign. If you’re looking for a dealership that values customers and provides top-notch service, I highly recommend Tom Wood Volkswagen , and be sure to ask for Daniel. Tell him Reggie sent you!New gone WRONG!
by Katie S on 08/16/2024If I could give this dealership a no star rating I would. The only reason it is getting a one star rating is because of the people who we worked with. The only people that were nice was our salesmen, service manager and sales manager. So… we purchased a brand new 2024 Volkswagen Tao S, which had 22 miles on it. You figured with buying a brand new car there wouldn't be any problems, right?! Well WRONG!! They sold us a lemon. We drove the car three times. On the third time we were driving on the highway and the car started to pour black smoke, every warning light on the engine came on, it said over 4000RPM and to start/turn off the engine. We were on the highway when all of this happened. We had our children in the car while it was pouring this black smoke. We had the car not even one week. We had to get the car towed to another Volkswagen dealership. The problem with the car it was a bad catalytic converter, a vacuum leak and a software issue. We went to the dealership the next morning after the car was towed to speak with general manager regarding the situation. He not only laughed at my husband as he was voicing his concerns on what happened and the scary situation my family was put in. He said things like this happen all the time. He was not only rude but did not do anything about the situation. We spoke with the actual company Volkswagen itself and they said this is not normal. It happens to only 1% of their new cars. On the other 2 visits we had to make to the dealership, we were fully taken care of by the employees, minus 1 person…the GM(Wyatt). While we would sit inside the lobby he would just walk past, avoiding eye contact, refusing any source of communication. This has been the worst experience in customer care from upper management. If you choose to buy at this dealership, make sure you have a full inspection and don't plan on the GM to raise a finger, unless it's the middle one.Great service
by Sandy on 11/12/2023Got an oil change and tire rotation. The service was great and friendly staff. I love the waiting area, very comfortable and clean.Sandy, thank you for sharing! We appreciate your business here at Tom Wood Volkswagen Noblesville.
Do Not Buy a Used Car
by NMartin on 07/12/2023We purchased a used car on June 30 for our 16 yr old daughter, and after we picked up the car the following day, the check engine light came on indicating the car needed the catalytic converter replaced. We specifically asked our salesman,… David McCubbins, during the buying process if the car needed any additional work done and we were advised it did not. Unfortunately, after reading prior reviews on multiple sites, it sounds like this is not uncommon for this dealership. In fact, the dealership where we took the car to be looked at shared the same thoughts about Tom Wood Volkswagen. We reached out to David and the GM, Mike Pilkington, who would not even assist in getting us in to the service department expeditiously to have the car looked at. Tom Wood Volkswagen clearly takes no pride in the used cars they sell. We will never give Tom Wood Group our business again and will urge all to avoid them as well.Rob and Nicole, I apologize for the inconvenience and frustration you experienced with your recent car purchase. We understand how important it is to have a reliable vehicle, especially for a new driver. I am sorry if our team has left the wrong impression. I would like to see what more we can do to help here, so when you can, please reach out directly. Thank you, Michael Pilkington - General Manager - 317-853-4576
Mike - Your response to us after seeing our review was to text that you were "confused" as you hadn't heard back from us after you referred us to a Kia dealership as the solution to our issue. We reached out to a Kia dealership and were told it would be August until they could schedule the car for service. Considering the car was essentially undrivable hours after we drove it off your lot due to the check engine light coming on, that time frame was unacceptable which is why we had hoped, AT A MINIMUM, you would arrange for the car to be looked at in your service department. We look forward to hearing from you directly as to what additional help you are willing to provide.
This is the place to buy a car!
by Kim C on 06/17/2022Mason was great to work with! Extremely polite and not pushy. Did not rush me to make a decision. If he didn’t know an answer to my questions he was quick to find the answer from another employee. They gave me a very fair price for my… trade-in.Questions galore
by Thank you on 10/20/2021I have never seen, driven,or been in an electric car. I went to Tom Wood VW in Noblesville, IN to see the 2022 VW ID.4. I met the salesperson,Trey, and we went for a test drive. Wow! Trey was very informative, and I ask a lot of questions.… Not only informative, but smart, and super personable. He had 120hrs training on the new technology of VW ID.4 and he never failed to answer any question I threw at him. After I drove the car, I asked him to drive me around, he did...There is no scale of amount of stars that could actually gauge his love of his job. So, great job Trey. Next, I had never leased a car, boy did I have questions. Ryan and Lauren closed the deal. They both showed patience explaining all of the minor details of my lease, and then some. I have already called Trey and I am going to stop by the VW showroom and get a tutorial on my uber-cool ID.4Confident, knowledgeable, courteous salesman.
by Hal Job on 10/07/2021My salesperson was Ryan Boehner who I found to be very courteous and knowledgeable. He was a good listener and was never pushy. We purchased a 2022 Taos and took delivery on 10/05/2021. I am confident that as I figure out what questions… to ask I can go back to Ryan and he will have or find the answers I need.Sneaky finance guy
by Sneaky sobs on 07/16/2021Not honest people. 1- The car had 2500 miles more than the advertised listing. 2-We agreed to a price and then the finance guy tried to sneak $1200 in paint protection and other stuff I didn’t want. It would have been ok if they asked but… the didn’t. They added it and handed me a post-it note with the total believing I wouldn’t notice. Then it took no less than three back and forth a a lot to get them to explain it to me and concede to remove it completely. They even said it was non negotiable. How is not wanting paint protection non negotiable? I appreciate transparency and these guys are not that. Now I wonder what else they lied about or got away with. They are the exact reason I hate buying a car. I would not go back and would filter out Tom wood from future purchases.Salesman Behner makes VW Better!!
by Alissa and Jeff Hall on 03/17/2021updated 03/24/2021Our experience with Ryan Behner was wonderful. He made us feel comfortable, did not pressure us and most importantly got us the deal that was best for us! We were impressed at how knowledgeable he was on the features available in our Atlas.… He made everything about buying our vehicle easy-including delivering the paperwork & vehicle to our home. He is an outstanding asset to the Tom Wood company. Behner truly makes VW Better!! Thank You Ryan!Ryan Behner was awesome
by Amanda Straley on 02/22/2021Ryan Behner was an awesome salesman! He was extremely knowledgeable about volkswagen and the model we were looking at. He made many accommodations to make sure that the vehicle would work for our family. We never felt pressured to buy. We… absolutely love our Atlas, and appreciate all of Ryan's help! Highly recommend!New Atlas
by New VW Atlas on 12/14/2020We recently purchased a 2021 Atlas from Tom Woods Noblesvillle. Trey Hill was our sales consultant. He carefully listened to what we presented as our wants and desires. He was thorough in demonstrating the various features of the atlas. We… test drove two trim levels and once we decided to purchase he was patient during the negotiations and didn’t pressure. He worked with his sales managers to find the exact atlas we wanted. It entailed a dealer transfer which Trey went to get. The paperwork and financing process was very well organized by Laura. While we’ve only had the new car for a few weeks we are very satisfied with our experience at Tom Woods’s VW in Noblesville.Car purchase
by JLRoach on 01/03/2018I had a great experience buying my car at Tom Wood Volkswagen in Noblesville. Austin, the salesperson, did a fantastic job!2016 Golf GTI Experience
by Redeye56 on 01/13/2017I purchased a 2016 VW Golf GTI from this dealer this past September, 2016. I live 2 hours away from this dealer but they (my sales lady) were very helpful and responsive. Initial emails and phone call responses were immediate. All my… questions were answered immediately. I learned later that this dealer was fairly new but I had no idea since they really knew what they were talking about. The best part of the experience was that they delivered the car to my workplace, with all paperwork. My sales lady surprised me by coming herself with the car. Pre-delivery inspection was perfect. Also, this dealer was very helpful doing a trade with another dealer for the exact car I wanted. I highly recommend Noblesville VW. There absolutely no issues that required a follow-up visit. Since then, I have been in contact several times and my sales lady has always been nice, professional, and helpful.
Volkswagen Atlas
Volkswagen Atlas Cross Sport
Volkswagen Tiguan
About our dealership
We're delighted to hear that Daniel made your experience at Tom Wood Volkswagen Noblesville a memorable one! It's fantastic to know he provided the service and attention you were looking for. Thank you for recommending us, and enjoy your new vehicle!
by Tom Wood Volkswagen Noblesville on 01/06/2025