Bob Brown Buick GMC
Customer Reviews of Bob Brown Buick GMC
Review type:
Great customer service!
by Greiman on 06/14/2016Joe Carley is an excellent salesmen. He answered our questions thoroughly, and helped us make an informed choice about our purchase.Bob Brown
by Jeremy124 on 10/26/2015updated 11/11/2015Chad Doggett was excellent salesperson. Found truck like I wanted. Wasn't pushy. Explained pricing and incentives well. He was attentive, and communicated well during process. He showed me the bells and whistles... However, since it was… evening, vehicle delivery information was sparse as far as lease process/payments/etc (due to it being evening pickup). Interior detailing was lacking with dust in bins and carpet needing vacuumed.Honest place to do Business.
by WalterMcCord on 10/11/2015updated 11/06/2015I cannot say how nice it was to have a honest and trustworthy salesman (Steven). Our finance manager did an amazing job with communicating and explaining everything to us. He went above and beyond to make sure everything was correct and up… to our satisfaction. (Esad). The sales manager was also very helpful and went above and beyond to make it as easy as possible (Cody). Thanks to these three people and their professionalism I WILL recommend your store and your store only to everybody. Thanks for everything.Walter, congratulations on your new purchase! I hope you are continuing to enjoy your new vehicle! It's wonderful to know you feel confident in your decision to choose Bob Brown Buick GMC as your dealer. It is imperative to us that we make the car-buying experience seamless and efficient and we're glad to hear that Steven, Esad, and Cody was able to show you that. Matt Brown | General Manager
Keep up the good work!
by Nickhag on 08/25/2015updated 10/27/2015I looked at vehicles at 3 different local dealerships. At all of them, I felt pressured. At Bob Brown I was not. I love GM product, matched with the staff, I don't see myself buying vehicles anywhere else. I have bought my last two from… there.Nick, your fantastic review was quite a refreshing read! Congratulations on your new vehicle. I am happy that our team provided you with pressure-free, efficient and well-informed customer service. Enjoy your new vehicle! Matt Brown | General Manager
Pleased
by 50134 on 07/31/2015Salesman I have worked with in the past was not in, but needs were carefully taken care of by another salesman. Purchase was uncomplicated and did not take an immense amount of time.Thank you so much for taking the time to write this review. It helps us to know that we are meeting the needs of our customers. Please do not hesitate to visit us again if you have any further automotive needs. Regards, Matt Brown | General Manager
Satisfied customer
by CarolMR on 05/03/2015updated 05/20/20151) Sales Mgr was a great help to us. 2) Part had to be ordered for repair and they will call when it's here.Thanks for your outstanding review, Carol! I'm very happy to hear that our sales manager was such a great help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Matt Brown | General Manager
Buying from Bob Brown
by Sinbad76 on 03/30/2015I found the right vehicle for the right price with all the features I was looking for and our sales man, Jeff Davis" took good care of us.Thank you so much for taking the time to write this positive review. At Bob Brown Buick GMC, we always strive to provide the utmost in quality and customer satisfaction. It is wonderful to hear that Jeff made it work and found the vehicle that fits your budget. We would love to work with you again in the future. Matt Brown | General Manager
New car experience
by phoneman69442 on 03/06/2015Ryan was very helpful in answering all my questions. Very knowledgeable on both Buick and GMC. His best assets are is knowledge, taking the time to make sure his customers happy and satisfied. This is the first new car that I have been show… how to use the equipment on it. Your instructor did a very good job. But I'm sure I will forget something have to come back, a lot to learn and remember.Thank you for writing about your visit with us and congratulations on your purchase! Ryan is an asset to Bob Brown Buick GMC and it is encouraging to hear that he impressed you by delivering our trademark knowledgeable and pressure-free service. Remember to check out our Facebook and Twitter pages for the specials we offer exclusively for our likers and followers. Matt Brown | General Manager
Bob Brown GMC experience
by Gregory74 on 03/08/2015In the 20 years that I have purchased different vehicles this has been hands down the best experience I have ever had. The great customer service that we received by everyone at Bob Brown GMC and Bob Brown Chevy has been top notch. Ryan… Raker went above and beyond to make sure my needs were met and I will highly recommend him and Bob Brown GMC to everyone I know.Gregory, Bob Brown Buick GMC thanks you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your Five Star Review and recommendation! We thank you for continually trusting us with your vehicle buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Dont forget to LIKE us on Facebook and FOLLOW us on Twitter to take advantage of our exclusive online coupons and discounts! Matt Brown | General Manager
2015 Yukon
by Joy_Lynn on 01/07/2015We came back to your Dealership in Ankeny because of our prior purchase with Ryan a couple years ago. His knowledge of the vehicle we wanted, both times, is unmatched! This is why we chose the 2 hour drive to your dealership instead of… staying local. Then to top off our purchase with the young gal who set up the OnStar & took me step by step with all of the new perks our Yukon had to offer. Very happy with our experience & will be recommending & coming back in the future!Great people, great vehicle!
by SteveGMC on 11/20/2014updated 12/10/2014We started out looking at previously used vehicles online and from there we were put in touch with Steve Aschinger who did a great job! We test drove the vehicle on Friday night and my wife and I met at the dealership after work. The… vehicle was ready to go and while my wife was waiting, she had a nice conversation with Suzan at the front desk. We spoke with Steve to let him know we didn't like the vehicle after driving it and from there he showed us the Terrain and we talked a little about that model. Our plan was to buy a vehicle from someone that weekend and we started at Bob Brown's right away on Saturday morning and never left! With Steve's help we found a Terrain we liked, test drove it and worked out a deal. The original lease payment was higher than we wanted so Steve offered to find a vehicle with less bells and whistles to get the cost down. He found one at another dealership but then the finance staff got that payment down to where we wanted and we made the purchase on the original Terrain. We appreciated the time Tessa spent with us showing us how to work the features such as voice commands, WiFi, Bluetooth, phone syncing, etc. She did an awesome job! We enjoyed the whole experience. It was much more relaxed and laid back than other dealerships in town, no ringing a bell or cheering when a vehicle is sold, instead, taking the time to listen to the customer and get them want they want. Your staff focuses on the customer and that made our buying experience a positive experience. Great job!First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Steve, Suzan and Tessa were able to meet your needs and assisted you in such a detailed and customized manner. Congratulations on your new Terrain and we look forward to seeing you again! Matt Brown | General Manager
Satisfied
by abcdefg123 on 11/18/2014updated 12/09/2014Joe was very helpful and not pushy. I like to find my own auto and he respected that. This is my best experience in buying a auto (I am 50 yrs old) that I can remember. Thank you Joe.Thank you for taking the time to leave us this wonderful feedback! Were sincerely pleased to know that we provided you with the best car buying experience youve ever had and that Joe has been very helpful and non-pushy during your visit. We look forward to working with you in the future. Matt Brown | General Manager
Auto Shopping
by Carl6009_ on 11/12/2014updated 11/18/2014Rayan Raker the sales professional was awesome.He was very knowledeable about the vehicle I was interested in.He also sold me the car over the phone and internet.Very impressive. I have dealt with with four other dealerships before… contacting Bob Brown. I am amazed at the level of professionalism at your dealershipWe appreciate your input. Glad to hear that you are impressed with the service we offer here at the dealership. Rayan is a great asset of our team. I am happy to hear that his consistent professionalism and knowledge create a big part on your car buying experience here at Bob Brown Buick. If there is anything more we can do for you please come back and see us any time! Take care! Matt Brown | General Manager
Bob Brown makes car buying enjoyable.
by MBSierra on 11/12/2014Worked with Pat O'Brien before buying my wife's car. Was looking at another vehicle at another dealership and was bombarded by a new salesman and his manager to buy the vehicle. I couldn't wait to leave and go work with Pat on a vehicle… he had. Told him where we need to be to make it work, minor negotiating, done deal. Buying a car can be one of the more painful and frustrating experiences in life. Pat and Bob Brown make it enjoyable. To be fair, I've worked with BB Chevrolet salesmen while kicking tires as well, with a similar experience.Positive Experience
by Richard789 on 10/04/2014I was very pleased with the professional attitude that Mr. Clyde Birks displayed during our purchase of our new vehicle. I have purchased six new vehicles from Bob Brown Chevrolet and one used vehicle over the years and have had good… service and a positive experience on all of them. Also Carl in the service department has always been helpful in scheduling any service needed. Everyone we have dealt with at Bob Browns dealership has had a positive attitude and has been willing to help you with your questions. I will continue to recommend Bob Brown's dealership in the future. Keep up the good job. Dick MooreThank you for your review, Richard. We're glad to have Clyde and Carl on our team and that we could provide you with a positive experience. Our teams from both the sales and service departments had a pleasure assisting you and are grateful for the 5-star review. We are committed to providing excellent customer service in all areas of our dealership and we are delighted to know you drove away a happy customer. If you ever need anything in the future, please don't hesitate to let us know. Take care! Matt Brown | General Manager
Easy folks to deal with!
by 4262 on 04/10/2013updated 04/25/2025My wife and I recently bought a 2013 Enclave from them and they were friendly and pretty easy to negotiate with. Overall experience was good. When we went to pick up the car, they gave us a tour of the service area and other… facilities. Went over our car and made sure we understood the functions before we left. Would definitely buy from them again!Thanks for doing business with Bob Brown Buick GMC! I am pleased to hear that your experience was positive. Our team tries to make every customers time spent here pleasant and rewarding. We look forward to doing business in the future! Also, don't forget to check us out online at Facebook and Twitter for exclusive deals and content. Matt Brown | General Manager
Still paying for the mistake
by kmad1999 on 01/14/2014updated 04/25/2025Never could come to an agreement as the only way the salesman would budge on the price was to make it look like he was negotiating by increasing the length of the note to decrease the payment amount. All you would think they would have done… was check our credit but this guy was applying for loans right after he got off the phone. We ended the negotiation in less than 2 hours and as of today, we have letters from 4 different financial institutions for loan applications (denied for incomplete application information) from this dealer. Not sure how that happened as they were never authorized to apply for one.On behalf of our team here at Bob Brown, I apologize that we were unable to negotiate a satisfactory deal with you. Thank you for letting us know about your recent troubles, though, because it allows us to improve upon our processes. I would love to speak with you to learn more about what happened. Feel free to contact me at your convenience. Matt Brown | General Manager | matt.brown@bobbrownauto.com
Jeremy, thank you for leaving us this review. We are very happy to hear that Chad could help get you set up with the perfect new truck for you. If there is anything more we can do for you please feel free to come back and see us any time! Take care. Matt Brown | General Manager
by bestchevrolet on 11/24/2015