Dewey Ford
Today 8:00 AM - 8:00 PM
Customer Reviews of Dewey Ford
Review type:
66 reviews
Sort by:
Terrible Pricing and Poor Customer-Focused Policies – Avoid Dewey Ford!
by Jeff B on 02/23/2025I recently took my 2018 Ford Explorer to Dewey Ford for a few issues: my navigation system, my passenger side mirror, and my driver’s seat heater that wasn’t working. I also made it clear that I had a Route 66 warranty to cover the… repairs. Right away, I was hit with an outrageous diagnostic fee of nearly $600—just for them to look at the issues! I understand charging a diagnostic fee, but that price is completely unreasonable. It gets worse: Dewey told me that while Route 66 would cover parts and labor, they wouldn’t cover diagnostic fees, shop supplies, or taxes on parts—so I was still looking at a $600 bill before they even started working on anything. Because of this ridiculous upfront charge, I told them to only look at my navigation system. Even after limiting the work, I was still left with a nearly $500 bill for just one repair, which I had to pay completely out of pocket. What really baffles me is why Dewey doesn’t apply the diagnostic fee toward the actual repair if they know the work is guaranteed. Any reasonable business would either roll part of the fee into the repair cost or at least cut it in half. Instead, they chose to take advantage of the customer, which ultimately cost them more business—I will now take my other repairs elsewhere to a shop that doesn’t gouge customers with excessive fees. Dewey Ford lost out on three more repairs and my future business, all because of their greed. This is exactly why dealership service centers are going downhill—they overcharge and drive customers away with unfair pricing. If you value your money and good service, go somewhere else!Great vehicle, deceptive dealership and GPS tracker installed!
by Dewey Cheatem and How on 08/21/2024updated 08/28/2024I ordered a custom built vehicle from Ford online, who assigned me to Dewey Ford to complete the process as it was the closest dealership to me. Ordering process was straightforward, the sales associate had little to do with the process… other than verify what I wanted and take my deposit. There was little communication for the 6 months while I waited for the vehicle to be built and shipped. Months later, I received notification that the vehicle was in and ready for pickup. The finance process was quick and easy, everything needing a signature was 100% digital, which is good on one hand, but very difficult to read exactly what is being signed on the other. One surprise in the paperwork was the optional theft protection and vehicle diagnosis for around $1300, which amounts to a GPS tracker called Plad Tech installed by Dewey Ford. Ironically, this device was installed BEFORE I ever picked up the vehicle and without my consent. The paperwork indicated this was not required for purchase, but was also a 'permanent installation' and cannot be removed. Google it for more information, but it seems the device is from any Ken Garff family of dealerships. It effectively gives the owner AND dealership the ability to track the vehicle's location at any time, and records details of every time the vehicle is driven. I'm not as much opposed to the technology as much as I am how it was all handled. Seemed very sneaky and deceptive. I likely would have purchased the device anyway, but seems shady how it was handled. There has also been zero dealership follow up post sale. Perhaps that is a thing of the past, but for previous vehicles I have purchased, the salesperson has typically followed up a week or two later just to make sure all is good. All in all, I love my new Ford vehicle, and will continue to buy the Ford brand, but will avoid Dewey at all costs. I'm sure some people like them, but I had a bad experience.Great vehicle, deceptive dealership GPS tracker installed!
by Disappointed in Ankeny on 08/21/2024Installed a GPS tracker on a brand-new vehicle without my knowledge. Plad Tech device (Google it for details) allows myself and the dealership to monitor exact whereabouts of this vehicle at anytime. Paperwork indicates this was… 'optional' yet was installed prior to my consent (and for a $1300 fee). Also informed it cannot be removed once installed. Very deceptive. Zero post sale follow up. Very disappointed in Dewey Ford and will not purchase from here again. On a positive note - Love the new Ford vehicle, and will definitely buy Ford again.Great job
by Ford Bronco B2 on 06/05/2023Purchased older/use vehicle with trade in and everyone from start of the search was helpful. I'm glad we were able to spend time searching for a vehicle with the Dewey Ford staff. Each staff member made us feel valued and welcomed. The… dealership is clean and running very exceptional. When dedicated workers support and established business it creates community ownership and gets people into the vehicle. Thank you for taking the time to enhance our daily lives and support of Ford truck or cars. We took the car for cleaning it was easy process with drop off and pickup handled without any problems, thank you Dewey Ford for your continued success in the community.After hours
by hamj426 on 01/01/2023We arrived just before closing time with the intention just to see if they still had the model we were looking at on site they stayed and showed us the vehicle and we ended up buying it that night after closing time. Every time we mentioned… that we could come back the next day they said it was no problem and where very friendly about it.Two guys and a car!!
by Flashie Lassie on 10/21/2022Gregg Evans was unbelievable. He came in on his day off to help with a car and worked with me to find the right car and price. I can’t say enough good things about him. Peter Lucas was also helpful negotiating through all the paperwork… and explaining the various options available for me. This is one great dealership!!New car
by TJ on 09/13/2022Everyone was kind, helpful and efficientGreat effort
by OldEng on 08/20/2022Worked very hard to make a deal we could accept.Awesome experience
by Eric on 08/06/2022Great experience. Everyone was very helpful and awesome to work with. Worked with me and could tell that they wanted my business and would do what they could on their side to do that.n/a
by Mike on 08/03/2022Great sales team Nick Alex took great care of meGreat Customer Service from Dewey Ford
by TJ on 07/05/2022We just bought a vehicle from Dewey Ford and we’re extremely satisfied with the staff. The salesman asked about our preferences and what options we wanted on our vehicle. He showed us several vehicles that came close to what we were… looking for. We arrived later in the day on a holiday weekend but they didn’t make us feel rushed at all. Jason answered all my MANY questions. Once we made a decision they finished the process quickly. They are even delivering my vehicle 2 hours away as it had just come off the truck and had not been inspected. I previously had purchased a vehicle from Dewey Ford and this is where I will continue to go.Good work
by Jeremy on 05/07/2022My salesmen worked hard to deliver a quality experienceVery happy
by Brenda on 04/29/2022Thank you Jason and crew for giving us wonderful fast and friendly help. I just keep coming back because of the friendly help we always get. Keep up the awesome work.Edmund the Edge for the Win
by Shay Willis on 04/19/2022Staff is extremely professional, friendly and helpful!Buying my first Ford
by Tyler Hall on 04/19/2022Kevin Kauzlarich is the best salesman and Harley made the paper work process super easy and insightful.Never Again
by 5152445611 on 04/16/2022Salesman Luke Belzer hasn’t returned our calls since the sale. Have a couple questions about the vehicle. Financing manager did our loan and rushed through everything like we should know what all the documents are and by the end of the deal… with a $10,000 down payment he had our loan at $9,000 more than the sales sticker price. We were baffled by all his fast talking and absolutely disagreed with his loan arrangement and almost walked out. Should have at that point but we didn’t and will just never do business with Dewey Ford in Ankeny again."We Treat You Better-NOT"
by Leo on 04/14/2022We ordered a new vehicle from Dewey Ford for which we were required to leave a deposit. The vehicle arrived at the dealership 5 months later just at the time I was having major orthopedic surgery. I was told by our salesman that Dewey… Ford would work with us and to not be concerned ,but when it came down to it the dealership threatened to sell the vehicle out from under us and not only would we lose a vehicle that was in high demand, we would lose our deposit. The day after arriving home from the hospital we had to travel 120 miles round trip to Dewey Ford to complete the purchase. After this horrible customer service experience with them I filed a complaint with the Better Business Bureau. In dealing with the staff at Dewey we found that all 5 of the employees we had contact with outright lied to us and also in their response to the BBB complaint. The Dewey Ford motto, “We Treat You Better”, couldn’t be further from the truth.Blah, blah, blah. Just more insincere diatribe from Teri Saentz with her cookbook responses to the issues at hand.
Sale department is greet!!
by Wade Mcl on 03/06/2022The sales team at Dewey Ford was amazing and answered all of our questions.The sales man Ben Holdiman was great. If you are looking for a new or used car or truck I recommend you give Dewey Ford a look. Thanks again to everyone at Dewey… Ford!!Terrible Customer Service
by TK on 02/16/2022It took 3 weeks to get an estimate after our minor accident. Found out later they had already ordered parts 2 weeks earlier. Ordering parts before the estimate is done is a poor way to handle an insurance claim and is simply backwards to… how it is supposed to be done. We called and called the estimator, but he only called back once - 2 days before he finally turned in the estimate. According to our insurance claims dept, we were supposed to approve the estimate before any work was done. They didn't even tell us the estimate was done. I had to look it up on our insurance company's app to find out it had finally been done. According to his boss - the collision center manager - there was also miscommunication between the service dept and the collision center. Our insurance claims dept would not intervene and help us get answers and updates even though this company is a preferred provider of theirs. Perhaps they wouldn't help because this company is a preferred provider. Our insurance agent, though it was not his job to do so, tried in vain to get their claims dept to help us or get the estimator to return our calls. Turns out the estimator did not return our agents 3 calls either. This 6 week nightmare did not need to happen and it did not need for our claim to take this long. We now have our Escape back. So far (one day in)....it seems to be fixed. We will never use Dewey again.Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! General Manager Teri Saenz tsaenz@deweyford.com
Quick, reliable, and great deals
by Jarod Clevenger on 01/27/2022They got me in and out in about an hour that was woth a trade in. Marshall was easy to work with and the whole team made it very easy on my end. Great people and great service. Will go thruogh them and marahall again on my next purchase.… Appreciate everything. Thank you to the whole dewey team.22 Escape PHEV
by marcinthedark on 01/20/2022Dewey Ford and Ed Myers did an excellent job delivering our vehicle in these difficult times. This was our first factory order and they made the process stress free. Lastly, thanks to Ford for rushing our PHEV.
Ford Explorer
Ford Edge
Ford F-150
Chevrolet Blazer
About our dealership
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! General Manager Teri Saenz tsaenz@deweyford.com
by Teri Saenz on 04/14/2022