Smart Toyota of Quad Cities
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Customer Reviews of Smart Toyota of Quad Cities
Review type:
Prius Prime Purchase
by CB1979 on 03/05/2025
Worked with Kindred at Smart Toyota of QC to purchase a used 2024 Toyota Prius Prime. Kindred was great to work with, no pressure, and was accomodating to our schedule to be able to find the car that was right for us. Would highly recommend… working with him and the dealer to purchase another car!
31 reviews
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Great Sales Experience
by Fred and Barb on 12/16/2020From the time we walked into the dealership to the time that we drove out with our new vehicle, we received the utmost care from all the people that we dealt with. Our sales person, Caleb, was knowledgeable on every aspect of the vehicle… that we were interested in purchasing. This was by-far the best experience that we have ever had in purchasing a vehicle. We highly recommend Smart Toyota to anyone considering purchasing a car.Great Buying Experience!
by Mark Z on 12/05/2020We just purchased a used 2018 Highlander SE and were very impressed with the whole experience at Smart Toyota. We were fortunate to have found 3 of the exact make, model, and year of the Highlander we purchased in our area to test drive.… Hands down the vehicles at Smart were in far better shape and had better pricing than any other dealer. Further, the sales team was very upfront with us and if they could negotiate a price - they would. If they couldn’t they simply (and kindly) said that was all they could do. In the end, they met my price and payment and we even got a much lower interest rate at closing than we thought we were getting! I would highly recommend the Smart family to anyone looking to purchase a “new to them” vehicle.Great Buying Experience
by Jackie Phillips on 10/23/2020My search started on autotrader with an inquiry to Smart Toyota. I received an email response and follow up from James regarding seeing the Highlander I inquired about and also provided information about my trade. James scheduled my… appointment with Matt at the dealership. Matt was ready for me when I arrived and it was a smooth transaction from arrival to signing purchase documents with Nate. My schedule is busy and finding time to travel to Davenport to buy a vehicle is challenging, but James and Matt and Nate coordinated it all very well to make sure I was informed while trying to move the process along as quickly as possible.Great experience!
by Kelly on 09/11/2020They took great care of us and gave us a great deal. Fair and straight forward staff! Love it!Great Experience
by Marion on 09/01/2020I initially sent a message to a customer support to ask about appointments if necessary and Mr Caleb made the appointment for me for the next day. He has been very helpful and very knowledgeable about the car I was interested in. Answered… all our questions and was patient while I try to decide which car. Thanks Mr Caleb for the help.No pressure!
by Nitronuke66 on 08/14/2020Great experience at Smart Honda Davenport. Mike Wells was a pleasure to deal with. No pressure and no nonsense.Right Car, Right Price, at the Right Place
by Jeff on 10/08/2019Smart Toyota was patient as I shopped and very easy to work with as we drove several cars over a few months. Once we decided the car with options, etc that I wanted, it was in stock and they worked hard to help get the right price for the… new car and my trade. Very satisfied with the purchase.The only dealership I use
by John Labath on 09/29/2019The folks that work here re all great. They will work with you to make sure that you get the vehicle that you are looking for with the options you want at a price I could afford.Shawn in particular was great to work with. He does things the… "old fashion way". Over the years I have worked with several members of his family and they are all great. I can't say enough good things about this dealership.Derek was awesome to work with
by Shawn on 06/30/2019The sales people are very friendly as we had 4 different people welcome us to their dealership and ask if we needed any help. We politely declined as we already had an appointment with Derek. He showed us 4 different vehicles throughout… the morning and allowed us to test drive them in order to for us to figure out what we ultimately wanted. The stress free negotiations and explanations of all costs involved showed their expertise. Thanks Smart Toyota. This is why we keep coming back to buy all of our vehicles from you.Mislead from the start
by Trannow on 08/17/2015I filled out a financial information sheet for Smart Toyota and the next day they called to inform me they could definitely help me find a vehicle. I went with full disclosure. I have poor credit(sub 500) but I have a long work history and… low overhead with a down payment. I did not expect a positive from them so I was excited and made an appointment for Friday 8/14/15. There were only three cars they wanted to show me(based on my credit I expected and understood this) and of the three I selected the one I felt best suited my needs and wants. Their finance manager left Friday for a vacation of some sort so we were not able to work out a deal that night so I scheduled an appointment for Saturday morning(8/15/2015). I arrived to be informed that my paperwork had been "lost" and they would need some time to set everything up and they would call me back when they worked it out. No call Saturday night(not unexpected but not even a message). No call Sunday day or night to set up an appointment Monday. I had to call them(all of this should have been a huge red flag) and wouldn't you know it I wasn't approved afterall. I was understandably frustrated but hoped to work something out by increasing down payment or using another method but they wanted me to look at other cars. So I asked point blank if they sold the car I had made a verbal agreement on. Joe Wilson(a member of the finance department) told me the car sold. I asked when and it was...Saturday night(8/15/2015). So they lied about financing to get me in the door, wasted my time as well as the time of the saleswoman(Michelle Trees), then proceed to sell the car from under me without so much as a courtesy call. They tried and failed to interest me in other cars but unfortunately after the treatment I received I cannot in good conscience trust them. I was upfront and honest and they hoped that I was so desperate for a car that I wouldn't care that they treated me dismissively. I understand credit is a separate issue and I have no problems with the denial. My issue is the treatment I got from the business overrall. Michelle Trees, the saleswoman, was a very nice lady who tried her best to help me out and I feel terribly that her time was wasted. To summarize I only wish this dealership was as honest with me as I was with them. I hope I am the exception not the rule.
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