Subaru of Olathe
Customer Reviews of Subaru of Olathe
Review type:
Used car
by Honda0317 on 02/06/2018I have tried to contact them regarding issues and they return calls or call backA tragic waste of time...
by Matthew_G on 10/03/2017If your time matters to you and if you're looking for a dealership with a shred of integrity, steer clear of Olathe Subaru. I began working with Olathe Subaru over a month ago while simultaneously working with a Honda dealership. I was torn… between a CR-V and a Forester 2.0XT Touring and since they're both great vehicles, it really came down to dollars and cents. Honda made me a lease offer three weeks ago I was happy with, so I told my sales guy, Ben Miller, that if they could match the deal, great, otherwise I'd be signing a lease with Honda. He asked if the Forester was worth $18 more per month, to which I said yes. I really enjoyed the Forester, it's a lot of fun to drive. So with a deal in place, I notified Honda that I was going to be working with Subaru and I walked away from the deal they offered. The Forester I was looking at had damage to the passenger door jam and interior of the door. I got two different stories, but what it boils down to is someone tried to break into it. I asked that the damage be repaired before I lease the vehicle, but I put a $500 deposit down to hold it. I received a call a week later that my car was ready and when I returned to pick it up and finalize paperwork, the damage was repaired to the door jam but none of the add-ons I'd requested had been installed, the passenger window hadn't been properly fixed and there were still scratches on the passenger door and hood. Phil, the sales manager, came out and went over stuff with me and I told him I didn't want to take the car until everything was done. When I brought up the remote start I'd asked to be installed, he made it sound like it would impact my monthly payments. I told him that was something that was originally requested and had been negotiated already into the price. He huffed about them already being $500 under invoice and that would put them $1000 under invoice, said "it's not even worth selling the car." I laughed to myself about that, math is fairly simple and they're still making plenty of money. He came back out of his office a few minutes later and agreed that it had been negotiated into the price we'd agreed on. So I left that day and returned last Friday, 9/29/17, to pick up my finished car. The scratches were still there, but all my add-ons were installed. The passenger window sounded fine now but the auto up-down didn't work. I was told I'd have to bring it in the following week to get a new motor put in. So I agreed to take it anyways because they'd told me they'd get me a loaner while they were fixing it. Here's where it gets really ugly - I sat at the dealership for an extended period of time while a lot of talking went on behind closed doors. Finally, the finance guy comes and gets me and we go back to his office. He informs me that they cannot honor the deal we'd agreed to, and that it would be an additional $61/mth more. He then said "it's not that much, let's do this." When I told him it was that much, he said "well what would you be willing to pay." Are you kidding? I told him I'd be willing to pay what had been agreed to. I was floored. I was basically speechless - I had walked away from a deal with Honda to accept this deal, missed out on a vehicle I liked, and now they're going to renege on our agreement? I spent a month working with these guys to buy a new vehicle and this is how they're going to treat me? I left the dealership that day very, very angry as one can imagine. Ben made excuses, tried to tell me that maybe his manager, Phil, had made a mistake with the numbers. That doesn't add up because he went over them with me when I was in there two weeks ago. I just really don't understand how this is considered an acceptable business practice. I still intend to buy a Subaru, but not from these guys. Even if I end up paying more somewhere else, the amount of time of mine these people wasted and the total lack of integrity or care for a customer has turned me off.Great car buying experience!
by Julieav on 08/07/2016updated 08/23/2016Brad Murray was very professional and friendly. He answered all our questions and was very thorough when showing us the important items on the technology package. He gave us just the right amount of time to let us make a decision on buying… the car. Also, Kevin, the sales manager and Chrissy, the director of finance were very professional and friendly. I would do business with three again. They made the car buying experience pleasant!Julie, thanks so much for the excellent review! Brad, Kevin, Chrissy, and the rest of the team are key components of our team here at Olathe Subaru, and they will be very happy to hear about your experience. We set high expectations for ourselves, and the fact that we exceeded yours can only mean we are approaching that goal. Please come back to see us if you need anything at all. Sincerely, The Olathe Subaru Team
Olathe Subaru
by 2old2jump on 08/04/2016Jeff was very informative and patient. This was our first Subaru so we had a lot of questions. There were no high pressure sales tactics and everything went smoothly.What an enjoyable review to read! It is reassuring to know Jeff provided you with a smooth and pressure-free shopping experience. Olathe Subarus primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. If there's anything else we can help you with in regard to your new vehicle, please let us know. Happy driving! Regards, The Olathe Subaru Team
Wonderful Experience
by Angela2016 on 07/22/2016updated 08/03/2016Travis and Dave were awesome. They helped me find the car that was perfect for me. Low pressure and very knowledgeable.Thank you for the excellent review, Angela! It is great to know Travis and Dave were able to provide you with pressure-free and knowledgeable service. Here at Olathe Subaru, we always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Regards, The Olathe Subaru Team
Olathe Subaru
by Zachary22 on 07/30/2016Everything was relaxed. Never felt pressured to do anything. Everyone I talked to was very kind and helpful. I would definitely be coming back for my next vehicle purchase.Thanks for the wonderful review of your recent visit to our dealership, Zachary! We're proud to offer our customers a pressure-free shopping experience, and we're glad to hear that was the case for you on your recent visit to Olathe Subaru. Thank you so much for your business and please let us know if there's anything else we can do for you. Best, The Olathe Subaru Team
Great people to do business with
by Adam_A_A on 05/02/2016updated 05/13/2016I have purchased many cars in the past and I can honestly tell you this has been my best experience thus far. Friendly, honest, approachable, and knowledgeable. You can't ask for more from a sales team than these kinds of characteristics.… I worked with Jeff and Kevin - I'll definitely send them more business.We cannot thank you enough for your wonderful review of Olathe Subaru and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Olathe Subaru Team
Olathe subaru
by Raymondp1357 on 05/05/2016The staff was all very helpful, and Travis our sales guy was fantastic. He took special care to make sure we had everything we needed, and was very knowledgeable about the cars.Thank you for your review, Raymond. We're glad to have Travis on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Olathe Subaru Team
Pleasant Car Buying Experience
by SK042016 on 04/19/2016Pleasant buying experience. Willingness to work with us. Shopping for the best interest rate on our behalf. Showing sincerity to make us become customers. Knowledgable staff explaining the ins and outs of the new features.I am happy to hear that your time spent with Olathe Subaru was a pleasing and knowledgeable experience. We pride ourselves on the high level of our service excellence. Congratulations on your new car! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook so that you can take advantage of our many great specials and incentives. Best regards, Olathe Subaru Team
Fantastic Experience
by Janbroyles on 03/30/2016Friendly and knowledgeable staff from sales to service to managers.Brad Rose is a wonderful asset to your company. When Brad was not able to be there, Joe Bonzo stepped in and completed the sale. Both are to be commended for a wonderful… job.Thank you for your wonderful review! We're glad to have Brad and Joe on our team and that we could provide you with a friendly and knowledgeable experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Kind regards, Olathe Subaru Mitsubishi Team
olathe subaru
by morgan314 on 03/29/2016This was my first time buying a car. I was initially anxious anticipating a high pressure situation. Fortunately, I did not feel pressure or stressed out at all. I am very happy with my experience at Olathe Subaru, it was a very positive… experience.It was a pleasure to read about your first buying experience working with Olathe Subaru. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Kind regards, Olathe Subaru Mitsubishi Team
Excellent Sales and Service Team
by ifakeminetoo on 03/22/2016Joe Bonzo (salesman), Robert (sales manager), and Craig (service) all seemed to genuinely care about me, my car, and my satisfaction with their work. I could not be happier with my Subaru Outback and even referred my girlfriend to the… dealership, whereupon she purchased a brand new Crosstrek Limited that she loves to death.Thank you for this marvelous review and congratulations on your new Subaru Outback and your girlfriends Subaru Crosstrek! We are so pleased that Joe, Robert, and Craig were able to provide you with such exceptional service. Our team works very hard to ensure each of our customers is 100% satisfied with the sales experience. Be sure to like us on Facebook to catch the latest service specials. Best regards, Olathe Subaru Mitsubishi Team
Olathe Mitsubishi - 2015 Mitsubishi Outlander Sport
by John_Olathe on 01/20/2016I liked the ease of agreeing to the sale price of the vehicle. I did my research and knew what a fair price was for my 2015 Mitsubishi Outlander Sport. We quickly came to an agreement without the high pressure, sleeze and trickery I… encountered at a competing dealership earlier the same day. Their dealings seem to be on the level. Further, I purchased some additional equipment and the installation service I received was great! The KC metro is a big place. I'm glad to know I will do business again with a dealership in my own neighborhood.John, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Olathe Subaru Mitsubishi was so positive. We always do our best to make sure all of our customers leave satisfied with their purchase. We look forward to working with you again. - the Olathe Subaru Mitsubishi team
John, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Olathe Subaru Mitsubishi was so positive. We always do our best to make sure all of our customers leave satisfied with their purchase. We look forward to working with you again. - the Olathe Subaru Mitsubishi team
Awesome
by DarinandPamela on 12/31/2015updated 01/11/2016Great service with no pressure sales. I appreciated how Joe Bonzo worked with us to get the specific car we wanted for the best price.Proud Owner of a New Forester
by TiffanyB2006 on 12/23/2015updated 12/29/2015I worked with Chrissy (via email) and Brad (in person) to look at new cars and though both were helpful. I really enjoyed working with Brad to look at options, test drive and purchase my vehicle. He was laid back, but pushy enough to keep… me looking and was able to get me in a new vehicle within my price range.Tiffany, we appreciate you taking time to leave us a great review! We are pleased to hear that Chrissy and Brad were able to assist you well in your purchase. Should you have any additional questions or concerns, please don't hesitate to visit us again. -the Olathe Subaru Mitsubishi team
Good but could have been excellent.
by scooter90 on 12/22/2015updated 12/29/2015Our sales experience was very positive up to the financing process when we were confronted with a three part dealer warranty that consumer advocates warn you about. Few details, must decide on the spot and grave and examples of the worse… that can happen if you turn down. This is a great car but dealership needs to rethink how to present their warrant/service options.Thank you so much for your kind and honest review of Olathe Subaru Mitsubishi. We will be sharing your comments with our team and please feel free to contact us if you have any questions on your new vehicle. Sincerely, the Olathe Subaru Mitsubishi team
Subaru Legacy at Olathe Subaru
by Scott_Wbr on 12/18/2015Had a great experience dealing with Joe Bonzo. He was extremely knowledgeable about the product. Always I enjoyed his no pressure sales approach. Would be happy to refer anyone to deal with him.Thank you for the excellent review! It is great to know that Joe was able to provide you with pressure-free and knowledgeable service. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! - the Olathe Subaru Mitsubishi team
Almost fell for it
by wiujeff on 05/30/2010My wife and I are thankful we didn't fall for this dealer's tricks. They almost conned us into paying $33,000 for a $26,000 Forester.That is definately anywhere close to what happened. We dont sell cars for 7000 over value. First of all the banks wont allow it and second of all how would we stay in business? We rely 95 percent on our internet for business and if we did things like that we would have the reputation of the old dealership that was here. And I can promise you that we dont. I understand people get upset for one reason or another but to say something slanderous like this is uncalled for. We dont even have 33000 dollar Foresters on the lot most of the time. Good luck to you in the future.
Im sorry, I meant definately NOT anywhere close to what happened. Plus ALL of our inventory is posted on line and those are the prices that are quoted.
Not a very pleasant experience
by jc8828 on 03/26/2010Went to this dealshipp a couple of time, both times talked to the Saleperson called Anthony, he was nice and but seems lack of knowledge about the Forester I was interested in. When we started talking about the price, he insisted in selling… me for MSRP, after I showed him the TMV on Edmunds.com and he talked to his manager (David?), he brought me a piece of paper with TMV on Edmunds.com to sign, of course, I will not sign. I left and came back a couple of weeks later due to not-so-good-whether, this time, for the same car, after Anthony talked to the same manager, he present me with 2k more than the TMV we kind of agreed last time, at that point, I decided to leave, then came his manager coming to me shouting or speaking really loud (I am not sure which), he seems very arrogant and unrespectful, insisting the price was fair. When I pointing out he just gave me the price 2000 more than last time I was there, he claimed it never happened, or we were talking about a different car. I left and will NEVER EVER go back to this dealership.They wanted me to pay $33,000 for a $26,000 Forester, and got mad at me when I called them on it.
Nothing could be further from the truth. The first time you came in you offered us 2000 less than what we said we would sell it for but you said you wouldnt buy that day. When you came back in 2 weeks later we were still at the number that we said we would sell it for the first time. You told us that we jacked up the price which isnt what happened. We pulled out your dealer worksheet showing you the numbers we were at and you got irate and called us liars. We dont sell new Foresters for 3000 under invoice and thats what you were trying to do. I came to talk to you and show you the paperwork that you had signed and you told me you dont know where it came from but we were liars because we wouldnt sell you the car at your figures. We dont do business like that. We are very upfront and dont need to lie to our customers. Lets atleast be hinest if you are going to write a bad review on us. I can accept a bad review and fix issues but it has to be the truth. Good luck to you in the future.
Im sorry, I meant Honest. Honesty does actually happen in the car business and we pride ourselves in it. We are very upfront and sometimes brutally honest but we have found that our customers respond to that a whole lot more than beating around the bush.
The place to find the car you love!
by jj222 on 02/02/2010This is one of the nicest dealerships I have ever worked with! The sales staff was friendly and helpful. The finance guy was respectful! I came in to look at a 2010 Outback. I knew it was more car then I could afford - but I want to see… what I could keep saving for in the future. I honestly told the sales guy, I think his name was Jeff or Josh, that I was just looking. He knew I wasn't going to buy but yet he still treated me like a customer. Now I certainly will be!Buyer beware..
by prospectivebyr on 03/02/2009I went looking to purchase a vehicle which was listed on the net. When I arrived I was told the price listed was an error and price was actually suppose to be 1000 dollars more then the price listed. I was assisted by a typical slick… talking salesman named Jason, although very nice I figure knew nothing by the way he kept running to the head guy David for an answer to every question asked. David was very cocky and borderline disrespectful as well as found to be short of knowledge himself when it comes to the ins and outs of financing. There was also a short blonde woman who was very disrespectful, engaging in what she felt to be a joking manner which was uncalled for and unprofessional. When I asked the sales rep working with me for a stick of gum her reply was "his breathe does stink I can smell it from all the way back here" not one conversation I had while there included or pertained to her. If asked would I return the answer would have to be probably not...Im sorry if I cant remember this certain deal but I can tell you that we do have a good time around here and we try to make sure the customers are comfortable and not feel like they are pressured by everyday salespeople. As far as the pricing goes I can tell you that our guys are trained to give the internet pricing to customers if they are asked. That way there is no confusion. Sometimes what happens is a salesperson will remember a certain cars price but not realize that management lowered it at some point. Its just a simple case of making a mistake. As far as not knowing the Finance end of it thats why we have finance and business managers. Not everyone is licensed and bonded to be able to answer certain questions. The last thing I want is a sales person misquoting information and giving us a bad rep. Either way its very dangerous for us to quote anf financing without the proper licensing. Underpromise and over deliver is the best way to go on that scenerio. I hope this helps and im sorry if our joking around offended you. We just try to have fun with our customers and for the most part we have had quite a bit of success with it. Good luck to you in the future.
Weve received your comments and are reviewing them with our team. Please contact us directly if youd like to discuss your concerns further. Sincerely, The Olathe Subaru Team
by dealerreply on 11/03/2017