Bob Allen Ford
Customer Reviews of Bob Allen Ford
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176 reviews
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Avoidable Headaches - Get a 3rd Party Inspection!
by Jason on 01/28/2025I recently visited Bob Allen Ford and was nearly sold on a truck that appeared to be in fantastic condition at first glance. The exterior and interior were spotless, and everything seemed in order. However, I decided to take an extra… precaution and got a 3rd party pre-purchase inspection—and I’m so glad I did. The mechanic uncovered significant rust and mud caked on the entire underbelly of the truck, which didn’t align with the mileage. They also noted that the tires were in far worse shape than they should have been. To make matters worse, the CarFax revealed that the service intervals were only half of what they should have been, especially for a truck that clearly endured aggressive off-road driving. The dealership did an excellent job of making the truck look great on the surface, but the issues underneath were hidden well enough that it would’ve cost me $38,000 in headaches had I gone through with the purchase. If you’re considering buying a vehicle from Bob Allen Ford, I strongly recommend spending $60-$100 on a 3rd party inspection before making a decision. It saved me from making a costly mistake.Great
by Danee2029 on 08/19/2016updated 08/30/2016Ford Edge 2011 60,000 mile check up I told them my Concerns and they fixed everything. Helped me with a rental while it was getting fixed - aug 8-10. My service professional was very helpfulgreat deal
by hopsing007 on 08/29/2016positive experience. i went back in 10 days and purchase another new Escape. Both Saleman Jerry and Evan was outstanding.Friendly staff and clean facility
by kctruckfan on 08/18/2016All staff very courteous and professional . Service was performed in a very timely manner and it was washed before being returned to me. The waiting area was roomy and comfortable. I always have my vehicle serviced here.Great Service
by kris4664 on 08/15/2016The staff was responsive and professional. Curtis was informative, and communicated with us re: when parts were in, and when the work was completed.Ford Ranger
by Mark12334 on 08/15/2016Excellent; good communication; finished on time. Very satisfied with work done in an emergency situationAwesome customer service...
by AnnMarie27 on 08/15/2016Everyone was wonderful! This is the third expedition purchased from Bob Allen .... every experience was great!Great service
by Tonypadre on 08/15/2016Service advisor was great. I think Ford has a transmission issue in this car although they are denying it. Service experience was great though.Happy new F150 Owner
by nbcust01 on 08/12/2016wasn't sure I wanted to buy a ford since I've had good luck with GM vehicles. Decided to give the new F 150 a look. Andrew took the time to explain all the features to be sure I understood everything. He went out of his way to make sure I… was totally satisfied with everything. Good experience.10;00 AM 07-18-2016
by 2432626283 on 07/18/2016updated 08/09/2016Very good People to Work with and such speedy ServivesMutual loyalty--customer & staff--at Bob Alen Ford!
by route40gigi on 07/23/2016updated 08/09/2016I was there for service for my 2000 Taurus wagon which had to have creative service as part needed no longer available. Please, I can't accept the terms as this was probably my last service as I am reluctantly facing giving up driving due… to age. Service techs wonderful--as always--Starbuck's coffee great, and the courtesy van service to & from my home a blessing. Thanks for 16 great years and the pride the skillful mechanics demonstrated in keeping me driving! The complimentary car wash a big plus! Peace!Bob Allen Ford exceeded my expectations.
by walkman66 on 08/08/2016Woody did a great job. Second purchase of a Mustang. All folks at dealership are pleasant to work with.Good service
by cleachne on 08/08/2016I like the Starbucks Coffee in the waiting area and the WiFi work area so I can work while I'm waiting.Awesome
by Doniajones2 on 08/06/2016I came in without an appointment and the service was fast and friendlyGreat Service with friendly and helpful staff.
by Ezzell2016 on 08/05/2016I dropped off my Taurus on a Monday for collision repair, and got it back a little over a week later. Although the repairs took a little bit longer than I had planned for, the work that was done was tremendous. Bob Allen always does a great… job with anything I bring to them! This is why I purchased my Taurus from your dealership. Thanks again! ScottGood Experience Overall but there are improvements to be made
by RMonty29 on 07/08/2016updated 08/04/2016I had bought 2 service agreements 1 on My brand new Explorer and 2014 Edge. I was getting Oil changes on both Edge at 10k and Explorer at 5k. Feedback: Seems that every time i come into the shop there is no one that ever… immediately says to me: "Sir i will be with you as soon as i get done with xxxxx" Its always a wait until someone recognizes your presence. I was taught when you come into a shop acknowledge that person immediately. Also when picking up my car i expected someone (a person) to tell me what you did and what you saw when servicing my car. (i had to read the invoice and still not 100% sure) Good: Car was taken care of within reasonable time period.The Works
by LindaAn on 07/18/2016updated 08/03/2016Staff was great to get my car fixed in timely mannerGreat service wonderful staff
by Gingermonkey on 07/06/2016updated 08/03/2016I always receive the best service at Bob Allen Ford for my Ford FusionBest Ford dealership of the Greater Kansas City Area!
by Aheard1985 on 07/10/2016updated 08/03/2016Came to Bob Allen after being at another locally owned ford dealer and discouraged because the other dealer wasn't helping me with my needs for a work truck that i could afford. Obviously my goal in this case is to make more at work and… spend less to better provide for my little family. From the first day i walked into Bob Allen i was treated fairly and like my needs mattered and walked away with a truck i could afford and does exactly what i need it to do. I love that truck! Thank you Bob Allen for all the help and i will recommend your dealership to anyone! And when i need another vehicle, Bob Allen is where I'll be going!2008 Buick Lucerne
by Pat2016 on 08/01/2016Kyle was great and fun to work with, of course my wife gave him a hard time with the money, but he listened and patiently worked with us. The rest of the staff was friendly and did not pressure us. Letting us take the vehicle home over… the weekend showed trust in us also we appreciated that also. Ironic that we have only purchased 2 cars from a dealer and both times it was here at Bob Allen.Great Services, Great Dealership
by kristina34 on 07/28/2016I purchased a 2016 Ford Fusion, S Model. It is an awesome car and I've been having a great time driving. The service was wonderful! They did a great job working with my budget and helping me find the best car for what I was willing to… spend. Everyone was really friendly. Michael Bailey was really great on helping me with all my necessities and talking me through all cars and the differences between them. Thank you so much Bob Allen Ford for a great car buying experience.
Ford F-150
Ford Escape
Ford Bronco Sport
Ford Explorer
About our dealership
Bob Allen Ford, Providing Service, Quality and Everything In Between to Ford Drivers from Overland Park
From before you even walk into our showroom to long after you drive home, all of our customers here at Bob Allen Ford are customers for life. Being car-owners ourselves, it's only fitting that we'd provide our drivers with the kind of courtesy, service, and respect that we would expect.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop