Customer Reviews of Shawnee Mission Ford
Review type:
Bing Bing bing
Remember your the customer. I would not waste my time!
by Frustrated prospect on 02/28/2025updated 03/10/2025Beware!!! Salesperson was great until some sales manager guy introduced himself and tried to impose rules on about mandatory driving the vehicle and giving up my information before I could get a price. I told him I was just kicking tires… and this was the first time I looked at a Ford and I just needed a printout so I could do my research. First thing I told the salesperson was I was just comparing and doing due diligence and I was not buying anything today. I'm sure he passed that on the the sales manager guy. It is very frustrating when they try to control you. I am the customer. I get to ask the questions. I get to ask for them to print out a sheet on a vehicle (they refused unless their rules were met), I get to decide if I want to test drive a vehicle or not. To top it off I ask to speak with the general manager. He was not in. I asked for his name, they told me the name. I then asked for his phone number. They told me they could not give it out. I went to their web site and their was his phone number. Does this tell you they jacked this prospect up? Wow, I can't imagine how I would be treated if I was to buy a vehicle from them. How do you think they would treat you?oil change
by Gary on 02/12/2025Very good personal service and informationGary, your review means a lot to us! Thank you for choosing Shawnee Mission Ford.
Derby
by Benita on 01/22/2025updated 01/29/2025Very professional and politeBenita, thanks so much for the 5-star review of Shawnee Mission Ford!
Service service service
by Brian on 12/19/2024Honeat! Amazing communication.Brian, we really appreciate your positive review of Shawnee Mission Ford!
Helpful Service Fair Price
by Dan on 11/22/2024My favorite dealer changed hands and was a fair distance away. This dealer was the closest so thought I would give them a try. Surprisingly good service at a fair price.Dan, we're glad you decided to give Shawnee Mission Ford a try and that our service met your expectations! We appreciate the opportunity to serve you, and we hope to see you again in the future!
Service
by LauFranze Jones on 09/19/2024updated 09/26/2024FriendlyThank you for sharing your support of Shawnee Mission Ford!
Wow!
by Todd Patterson on 08/14/2024I used Ford Mobile Service for the first time and it was great. It was my first time with Shawnee Mission Ford, too. Shane in the service department could not have been more helpful and Alex the technician was spot-on. Both were friendly,… knowledgeable and professional. Within two hours I was back up and running. Great experience.Todd, we're delighted to hear that Shane and Alex provided you with excellent service during your first experience with Shawnee Mission Ford. Thanks for sharing your positive feedback!
Bing Bing bing
by Lola Bunny Girl on 08/02/2024updated 08/09/2024I got in quick.I got out quick.They got me the car I wanted and I didn't have to do anything different with any of my paperwork and everything was already the way I needed it to be, so thank you for everyone at sea mission 44 helping me.Thanks for sharing your experience! We're glad to hear the team at Shawnee Mission Ford made everything quick and easy for you. Enjoy your new car!
Mobile recall service
by JH on 04/20/2024Shane was friendly and helpful. He answered every question I had. It was nice that he came to me. Service felt more personal.We're glad to know that Shane was able to provide you with a personalized and helpful service at Shawnee Mission Ford. Thanks for the positive feedback!
Great service
by LJS on 03/12/2024Professional and friendly.Thanks so much for the 5-star review of Shawnee Mission Ford!
Oil Service completed at home
by Ben on 02/22/2024Great Customer Service and great option to get work on your car at homeBen, we really appreciate your feedback! Thank you for choosing Shawnee Mission Ford and for sharing your experience. Drive safely!
Firmware
by Mike B on 01/10/2024Great communicationThank you for the positive review of Shawnee Mission Ford, Mike!
Great overall buying experience!
by Mary R on 09/15/2023Great experience buying a car here. Percy made the whole process so easy and stress free. Financing team was excellent as well!Mary, we're so glad to know that Percy and our financing team made your car buying experience stress-free here at Shawnee Mission Ford. Thanks for sharing and enjoy the ride!
Welcome to Shawnee Mission Ford. We have been serving the greater Kansas City area since 1954. That 63 year commitment to our community, our employee team and you mean something. You might say that our mission, at Shawnee Mission Ford, is you!
From our earliest days at our first location on Johnson Drive, our driving force and focus has always been designed around you! We want to meet your automotive needs, and we value and appreciate doing business with you!
We recently went through one of the most exciting events yet! We are proud to announce that we are now part of the Dobbs family of businesses. The Dobbs family experience goes way back to the beginning of the retail automobile business. Our founder, James K. Dobbs opened his first Ford dealership in 1921, and over time developed one of the largest privately held dealership groups in the country.
We truly look forward to doing our best to serve you. Our mission, at Shawnee Mission has been - and always will be - you!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- English
- Spanish
Thanks for sharing your experience! We're glad to hear the team at Shawnee Mission Ford made everything quick and easy for you. Enjoy your new car!
by Shawnee Mission Ford on 08/09/2024