Sharp Honda
Customer Reviews of Sharp Honda
Review type:
Great Experience
Happy Honda
by B Glad on 03/06/2025Service was quick, accurate, and done to perfection. Have been pleased with this service department since 2017. Rating is for service department only, not the sales department.We're delighted to hear that you've consistently had a positive experience with our service department at Sharp Honda since 2017. Thank you for your continued trust and support!
First rate service
by Satisfied customer on 02/25/2025updated 03/04/2025Our Honda was on a recall list. We made an appointment, took it in, and were served cordially and promptly by a courteous service advisor. A bonus car wash was very much appreciated!We're delighted to hear that your recall service experience at Sharp Honda was smooth and pleasant! It's great to know our team took good care of you, and we're glad the bonus car wash added a nice touch. Thank you for sharing this feedback!
Transmission misdiagnosis
by Savannah on 02/18/2025I brought my Honda odyssey in due to engine and transmission lights being on & not accelerating. After having my vehicle all day, they had not even looked at when I called at 345. Was promised a 5 minute call back and I had to call back… after 30 minutes because my children needed picked up from daycare. I was told that they ran all diagnostic testing on the transmission and that they needed to drop the pan to look for debris(over $450). But more than likely it would need a new transmission since all other tests passed. The next day, the trans light went off and acceleration was back to normal. The following Monday I went to a certified transmission shop and was told there is nothing wrong with the transmission. They also told me there is no “pan to drop” with my vehicle. It is simple a drain and refill and quoted me half than Honda but advised it’s not needed yet. Turns out there is a cylinder misfire and more than likely all I need is new spark plugs. All engine related and not a $6-$8k fix. The only thing helpful in this situation is they didn’t charge me the $80 diagnostic fee but I’m honestly wondering if they even looked at my vehicle. I’ve had issues with them pushing jobs until the very end of the day and having to pick up at closing time. If they can’t fit me in that day, simple tell me that so I can schedule a time to come in when a mechanic is available instead of me having to find a way to get my kids because my vehicle isn’t ready until 5:30. Unless I’m forced to, I will not be returning.Savannah, I'm truly sorry to hear about your experience and the inconvenience it caused. It sounds like there was a miscommunication regarding your vehicle's needs, which is not what we aim for. I appreciate you bringing this to our attention and would be happy to discuss further if you'd like. Please feel free to reach out at any time. Thank you, Robby Michael - Service Manager - 785-231-1777
Honda Helpers
by Joe Bazin TOPEKA KS on 02/01/2025updated 02/06/2025Staff are always helpful and very professional at Sharp Honda! A pleasure taking my vehicle in for service! Shuttle driver was very pleasant and a safe and careful driver! Thanks to MARK and all …..including the mechanics! Joe Bazin/… Topeka, KSJoe, we're delighted to hear that our team at Sharp Honda made your service visit a pleasant experience! It's great to know you found everyone professional and helpful, including Mark and the shuttle driver. Thanks for choosing us!
Dependable and Reasonable
by John on 02/03/2025Easy to make an appointment; fast, friendly service; trustworthy adviceHi John, we're glad you had a smooth and positive service experience at Sharp Honda. We look forward to serving you again! Safe travels!
You Dropped the Ball
by Disgruntled Customer on 10/26/2024updated 11/04/2024The only reason I took my car to Sharp Honda because the road construction in Lawrence was worse. My husband made the appointment on Thursday for Friday @ 2:00pm. Whoever he talked to on the phone only asked for a name and not what type of… vehicle. So when I got there they had no record of the appointment and I would have to wait 2 hours. I told them I wouldn’t have drove 40 miles without an appointment. With that being said no discount was offered no nothing to make me want to come back again. They apologized for the inconvience but I was very upset. So needless to say I won’t be going back again.I'm sorry to hear about the mix-up with your appointment and the inconvenience it caused. We strive for efficient service, and it's disappointing that we fell short in this instance. Your feedback is important, and we'll use it to improve our processes moving forward. If there's anything else you'd like to discuss or if you have further concerns, please feel free to reach out. Thank you, Robby Michael - Service Manager - 785-231-1777
Great Experience
by RL Harrison on 08/27/2024Professional salesperson and finance manager. Display room and shop are spotless. No high pressure.Robert, thank you for sharing your great experience with our team at Sharp Honda! We'll see you next time! Have a great ride!
BestEverHondaService
by Marti on 08/14/2024Professional, great service and friendly!Marti, thank you for choosing us! We'll see you next time. Safe travels! - The Sharp Honda Team
Quick & efficient
by Odyssey driver on 03/23/2022After explaining the problem to the service rep, the mechanic test-drove my Odyssey, figured out the problem, then tested it again to make sure the problem was gone. All withing the estimated time. Thanks!Transmission Repair
by Cindy N on 01/26/2022Mark and Robbie have managed my service needs for years. This year my van came in for a third time with transmission troubles, but no longer covered by warranty. They alerted the service manager that despite previous efforts the… transmission was still having troubles. They went to the corporate office at Honda who covered 90%. I’m super pleased with the outcome, the great service, good communication (via text), and provision of a loaner while they did repairs. They know how to lessen the impact of a major vehicle repair. I can’t thank them all enough!!No Gimmicks
by 5 Star Ridgeline on 11/13/2021I just purchased a new vehicle from Sharp Honda in Topeka, Kansas. You hear kinds of horror stories involving about auto sales. In fact, the reason I contacted the folks at Sharp Honda is because another dealership located nearby had… negotiated unfairly. But my experience with Tom Gettler and the manager there was respectful and honest. And that's all you can ask for. So I told them it was a pleasure doing business with them. Five Stars.Right on time as promised
by P Urban on 08/03/2021Made an appointment for service-car was worked on and work finished in the hour estimated. Excellent job.Incredibly Impressed!
by Corey Kephart on 07/21/2021I have had two outstanding experiences with the highest quality service, objective professionalism, and tremendous speed and turn-around! Sharp Honda Service is truly fantastic!Excellent Service As Always
by Tarun Desai on 07/12/2021No complaint at all. Highly knowledge staff.A Sharp Scott equals Sharp experience
by Curt on 04/08/2021Ask for Scott, he is very helpful answering all your questions, he doesn't over hype but is honest and patient without being pushy. A sales person my wife likes is worth their weight in gold for a vehicle buying experience.Very Efficient Buying Experience
by transam_1 on 06/29/2009I purchased a 2009 Honda Odyssey from Sharp Honda. I used the internet bidding process offered here on the Edmunds site. I found Sharp Honda to be very professional and straight forward with providing a description of their vehicles with… good midwestern honesty. I did not feel there were games being played behind the scenes with this dealer.
Robert, thank you for sharing your great experience with our team at Sharp Honda! We'll see you next time! Have a great ride!
by Sharp Honda on 08/28/2024