Customer Reviews of Eddy's Chevrolet
Review type:
Disappointed customer
Disappointed customer
by Shockers on 04/06/2025Poor Communication on your sales team. We left signed paperwork for specific VIN number thinking that is the vehicle we would get. The sales team vehicle was not on sight, but were going to trade for it with another dealership out of… state. When we left the dealership on that Saturday we were told it would be 5 to 10 days before the vehicle would be in. No one in the sales team told us that when we left that day that there might be a chance that they might not be able to get that car. We checked back in about 7 days later, and were told the vehicle was not in yet. We waited another week and was told they vehicle was still not in, but they were working hard to get it. We finally checked back in, 4 days later and they said the vehicle we be in that day. When we went to pick the vehicle up it was not the vehicle we thought we were getting. It was not the color we thought we were getting and the interior color was not the color was not the color we were wanting. Not once in the process did the dealership contact us and tell us that the vehicle we signed the paperwork they could not get. We were very upset with the experience. We ended up purchasing the vehicle that was brought in, but it was a let down. The dealership said they would make it right with us. They best they could was give 2 years of maintenance worth $400. We are very disappointed with. This will be the last time we purchase a vehicle from this dealership.Hello, we regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (316) 684-6521 so we can work towards a solution. Thank you and have a great day.
Great Service
by Liquidsky81 on 10/16/2024updated 10/24/2024Work was done on timeHi there, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!
amazing purchase
by Eddie C on 03/16/2023From the deposit to delivery, this sales team and dealership went above and beyond to delivery a first class experience.Great experience and friendly service
by Mike C on 06/24/2022Marcel was wonderful to work with. Answered all my questions and made me feel welcomed and valued as a customer. Would definitely recommend him if you are looking for a car.Servicing at Eddy’s
by Biddut Dey on 01/27/2020Overall happy experience in terms of service and transparency. Thanks the service agent Scott.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, The Eddy's Chevrolet Cadillac Team
Always a pleasure
by BonnieD83 on 04/05/2017updated 04/18/2017Corey is my service manager and he is a gem!! Very helpful and professional. And even if i come in for minor adjustment, my car comes out shining clean - that is a great courtesy for your customers - and one that is always commented on by… others!Good experience
by Kristi12344321 on 04/07/2017Our salesman.adam Engels he will be the sole reason we return. He was very helpful during our purchase of our new carOutstanding Customer Service
by poyndext on 03/11/2017It was a pleasure to visit your service department. I felt assured that my vehicle and I were in excellent hands. I also felt very well taken care of. I was treated with the utmost courtesy and respect. I was told exactly what was to be… done with the vehicle, and I was given as estimate as to how long it would take. It took much less time! You had me in an out within an hour, again with a detailed explanation of the work that was done. The waiting area was welcoming, and the courtesy wash was a pleasant surprise. The atmosphere is always clean, brightly lighted and professional in appearance, and each and every employee I come in contact with greets me with a genuine smile and a warm welcome. It is always a pleasure, folks. You're a model of outstanding customer service!
Welcome to Eddy's Chevrolet Cadillac
The heartbeat is back at our Wichita , KS Chevrolet car dealership! At Eddy’s Chevrolet Cadillac, a division of Brandon Steven Motors, owned by Brandon Steven – we have all of the exciting new models you are looking for such as the rugged 2020 Chevrolet Silverado 2500HD, the classic 2020 Chevrolet Malibu, the fuel-efficient 2020 Chevrolet Spark models and more!
We know that buying a new or used car, truck, van, or SUV can be intimidating, but our finance department has a goal to for you to get pre-approved online no matter what! We also value your trade, so be sure to check to see how much your old car is worth and we will offer competitive prices for your trade-in.
Whatever your need, you can rest assured you’re getting the best deal from Eddy’s Everything. Give us a call at (316) 689-4310or stop by our Wichita, KS Chevrolet dealership and see us in person. We look forward to getting you behind the wheel of your favorite Chevrolet today.
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
Hello, we regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (316) 684-6521 so we can work towards a solution. Thank you and have a great day.
by Shweta Singhal on 04/08/2025