Mike Castrucci Ford Lincoln of Alexandria
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Customer Reviews of Mike Castrucci Ford Lincoln of Alexandria
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James palmer
by James palmer on 03/08/2025
They were very easy to work with
35 reviews
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James palmer
by James palmer on 03/08/2025They were very easy to work withHi James, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Vapor Blue Explorer
by Mywifemademe on 01/09/2025The salesman, Mr. Coleman, wasn't pushy. He heard us out and made a payment work for us.Great Experience
by Jason L on 12/05/2024I recently had the pleasure of purchasing a new Ford F-150 from Mike Castrucci Ford Alexandria, and I couldn't be happier with my experience. From the moment I walked in, I was greeted with friendly and knowledgeable staff who were eager to… help me find the perfect truck to fit my needs and budget. Rob was incredibly patient and informative, answering all my questions and guiding me through the available options without any pressure. They truly listened to what I was looking for and helped me find the ideal truck for my lifestyle. The financing process was smooth and transparent, with the finance manager clearly explaining all the details and working to get me a great rate. Even after the sale, the team at Mike Castrucci Ford Alexandria has gone above and beyond to ensure I'm completely satisfied with my purchase. They've followed up to see how I'm enjoying the truck and have been readily available to answer any questions I have. Overall, I highly recommend Mike Castrucci Ford Alexandria to anyone in the market for a new or used Ford vehicle. Their exceptional customer service, extensive selection, and commitment to customer satisfaction make them a top-notch dealership.Hi Jason, we're happy you found our staff to be so supportive during your experience here at Mike Castrucci Ford of Alexandria. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great experience with Greg Risch at Mike Castrucci Ford in Alexandria, KY
by Ryan Mac on 12/06/2024Greg Risch went above and beyond to make sure that my expectations were met and that I had a great experience. Thanks!Hi Ryan, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Exciting used car from Mike Castrucci Lincoln - Ford of Alexandria
by LoveMyStang on 11/12/2024When I saw the low mileage 2021 Mustang GT with a Rousch Supercharger installed at the Castrucci of Alexander website I was very excited to test drive it. Everyone at the dealership was very friendly and my salesperson Brent Hensley was… very accommodating and answered my questions. The only negatives I have is that there was almost no knowledge of the cars history about who installed the supercharger or when (the kits come with a 3yr/30k warranty), the engine oil and air filer are dirty and should have been changed, and there is an open manufacturer's recall that should have been taken care of before it was put up for sale. Other than that I highly recommend the Mike Castrucci of Alexandria dealership for both used and new cars. They have some great used cars on the lot, including five or six more Mustangs!Car sale
by TomC3636 on 11/08/2024The sales man tried to sell the car for the price marked as the fair market value. That was 6k higher than the advertised price the website. Then wanted to give me a third of what my trade in was worth. Then said they were not going to… shotgun my credit with hard inquiries. Woke up next morning and had 8 hard inquiries.My Used Car
by bobjamesbob on 09/28/2024updated 10/07/2024My sales person Brent was extremely patient and helpful. This was my second used car from Castrucci Lincoln and my last car was my favorite.Great customer service
by Kevwar42 on 10/02/2024My experience with the used car department was fantastic. My nearly new GMC AT4X was in perfect condition when I arrived out of state to pick it up. They worked flawlessly with my cousin who lives in the area to ensure I had a fast and… easy experience when I arrived.Ready tell sell a vehicle.
by Best poppy on 09/21/2024updated 10/01/2024Rob was easy to work with. He went the extra mile to make sure we were happy.Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Bought new maverick
by Jloomis on 08/04/2024updated 08/14/2024So my maverick went to sales and bought it simple easy process. Got what I want.Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Undecided as of right now
by TFYMSNMF on 08/07/20242nd time I bought a truck here Also the 2nd time that after I bought the truck I had to bring it back the next day for mechanical issues. Now the first time they covered it for me (trans was downshifting itself into 1st gear) this time… they’re acting like it is all up to my warranty which the truck has electrical issues with the rear lights and the motor is throwing codes and I was told it was an Evap but it’s a lot more than that. they could not have looked at the truck because it can’t even pass road inspection without working rear lights (this is something I missed while buying it because it was daytime) If they’re willing to work with me again as all vehicles have their issues then cool I’ll give them a better review but if they’re going to make me cover the full cost it’ll probably be the last time I fool with them personally They did give me a rental to drive while it’s being fixed so that’s cool of them tooHi, we truly appreciate your honest feedback. Please give us a call at (859) 448-9400 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.
Dishonest or incompetent. Likely both.
by Still looking on 05/25/2024Never had a worse experience at a dealership. Told salesman I'd be driving 5hrs round trip and was not alerted to any issues. But that's really irrelevant. When I got there, the dipstick had no oil on it. Salesmen went to talk to manager… and came back saying, "it's been throb service, it shouldn't be low on oil". Was sitting on flat ground. I was willing to put a quart of oil in it but then the ABS light came on just from driving it to the back of the lot. Not sure what this service department looks at, but it's clearly not oil and it's definitely not fixing previous codes. The salesman told me 3 times that the manager said it would be OK to drive because it should have oil in it after being through service. So I showed him the dipstick and explained that there is no way to know how low it is if there isn't even any on the dipstick. Either very dishonest dealership, or just pathetically incompetent. And this is coming from an ASE certified gas and diesel technician.Great experience!
by Steve L on 03/28/2024I knew the car I wanted and they had it ready for me. I had filled out the credit application beforehand. It took no time to procure financing. Roger (Lyons) was great. They even made sure to set up getting the windshield replaced. Customer… service reached out to me promptly as well. Would definitely buy from again!Another great car shopping experience
by PJ Black on 03/13/2024We were so pleased with the sales and service from Mike Castrucci Ford of Alexandria on our first car purchase from them that we went back when it was time to purchase our next vehicle. Lyndse Hughes, sales, made the process of finding the… right vehicle easy. He wasn't "selling a car," he was making sure we found exactly the vehicle we wanted. Nick Rauch, finance dept, explained all the purchase details simply and clearly. Because we have used this dealership in the past, we can also attest to the quality of the service department. We recommend this dealership to our family and friends.Great experience
by Customer on 02/20/2024Excellent experience. Great staff, and they put me into a beautiful truck at a great price.Nice experience!
by Tjet737 on 11/28/2023This is the second vehicle I purchased from this dealer and the experience was just as great as my first time in. No pressure, no hassle, straight forward purchase. No pressure or crazy offers for extended warranty or add ons. Many… vehicles to choose from on the lot depending on what I was looking for or I could order one if they didn't have anything that fit my preference.Rob is our go-to Ford guy!
by K. McQueen on 08/27/2023Rob has helped us with two cars this year. He listens to the customer and their needs. When you visit this dealership, ask for Rob! Nick, from the finance department, helped us this time. He was awesome too! However, I can’t say to ask for… Nick because both of their finance people at this location are amazing. Prepared, quick working, and doesn’t dwell on paperwork or trying to sell more.Mrs. McIntosh
by McIntosh on 06/22/2023The buying experience was very pleasant. Fast and easy and felt very comfortable with the salesperson as well as everyone else in the process.Mike Castrucci Ford Alexandria - Mike Routt
by Jon Osborne on 12/12/2022Could not have had a better experience with the purchase of a 2022 F150. Mike Routt was friendly, responsive and professional. Will only deal with Mr Routt moving forward on any purchase at Mike Castrucci Ford AlexandriaSave yourself the headache and shop elsewhere
by Jeff Walton on 10/01/2022Bought a used car from this place. Next day noticed oil spots in my driveway and when I drove it it smelled like it was on fire and the engine was smoking. I called to talk to the manager but was told he was not in until Monday. The… salesman Matt said there are no inspections done on used cars. They did let me bring it in for an inspection but did not fix the issue. It is still leaking oil like crazy. When I called back they said there is nothing they can do. They definitely do not stand behind their products.Untrustworthy
by stan on 03/21/2022I ordered and put a deposit on a 2022 F250 in Nov. 2021. It arrived 03/17 and I went to pick it up 03/18. I started signing the papers and noticed the price was over 2k higher than the deal we made in Nov. When I questioned them they said… their prices had gone up and that was the new deal. I asked specifically when I signed the deal and I also called back in January to confirm, with Scott(my salesman), that the deal we made was the deal that would be honored. He assured me repeatedly that they would never change the price after a deal was made. But today he said "we can only honor the price on Broncos because they take so long to get". The F250 took 5 months which isn't exactly overnight. The only concession they would make is to offer me floor mats. Dealers like this will hopefully not be around in the future.
Ford F-150
Chevrolet Silverado 1500
Ford Fusion
Jeep Cherokee
About our dealership
Hi James, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
by Joseph Lee on 03/12/2025