Bob Allen Motor Mall
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Customer Reviews of Bob Allen Motor Mall
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11 reviews
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Good service
by Miguel Angel on 03/23/2025updated 03/31/2025“I had a great experience purchasing my GNC Sierra AT4 1500 Diesel. The service was excellent, and the staff was very attentive and helpful. They answered all my questions and made the buying process smooth. On top of that, they gave me a… great discount when I added parts to my truck. Highly recommend!” , Richard was a great person!!!Reject vehicles
by Upset consumer on 08/07/2024This company knowingly sold me an emissions deleted diesel truck. It is federally illegal to sell an emissions deleted truck, and I cannot use this truck for my business purposes until the emissions system is functional. I’ve found out this… is where the vehicles go that cannot be sold at other dealerships. This company is now saying they told me beforehand, but it is in none of the paperwork and they never mentioned it during the buying process. Further legal action is to be followed, but buyer beware.Our team has acknowledged this review.
Worst Customer Service Ever
by Disgruntled on 03/18/2024Do not expect excellent customer service or knowledgeable sales rep.I appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this. John Welsh - General Manager - (888) 309-6863
Warranty
by BEH1976 on 02/08/2024Was told the wiring issue on the truck was caused by a 1” lift in the back. Lift kit had been on the truck for 6 months with no issues. Was told they could fix it for $600. $90 and I fixed it myself.Thank you for sharing your experience with us. I would like to discuss what you’ve detailed regarding your most recent visit. I assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so I can resolve your concerns. John Welsh - General Manager - (888) 309-6863
RUN AWAY FROM THIS JOKE!!!
by Cory on 04/19/2022This letter is written after waiting over 3 months for a brand-new truck I purchased in December to be delivered to the dealership from which I purchased. Let’s start from the beginning; I am in the sales/customer service industry and work… with people every day. I have never seen such sheer disrespect and pure arrogance until I came to Bob Allen Motor Mall. This was the first ever new truck I was purchasing so I was super excited about it. I spoke with Dave at Bob Allen when he informed me that they have a 2022 GMC Sierra 2500 AT4 listed on their website as (IN TRANSIT). After much consideration, On December 14th I decided to pull the trigger on the truck as I needed to buy something before the end of December. However, at this time I was PROMISED by Dave that the truck would not take more than a couple of weeks to get there. The truck was built on 12/28/2021. On this Date is when the dealer and I went through the actual purchase contract. I had planned to take the GMC 0% interest financing options seen everywhere on TV. When they ran my credit, they called me and said there was an issue. This seemed hard to believe seeing that I have an 800+ credit score with a credit history over 14 years long and ZERO late payments. I could qualify for anything I want. The GMC Finance manager that I was connected to couldn’t give a crap about hearing what might be the issue. The synopsis of the story is that I was named after my dad and had a legal name change in 2020. This GMC finance manager told me that because I had a name change my old credit would not come over and therefore, I would not qualify. I emailed him multiple articles written by the credit reporting agencies that clearly say a name change does not change your credit. I was treated like trash. This manager said to me this sentence “We didn’t ask you what size shoe you wear why would we ask you if you had a name change” accusing me of changing the deal. Apparently, they make money even on the 0% financing option. I never received ANY written notification of why my credit application was denied which is clearly a violation of the Equal Credit Opportunity Act. (15 U.S.C. 1691 et seq.) Conveniently, even though I placed a $1000 deposit on this truck 2 weeks prior I noticed they now have MY truck listed on their website for several thousand dollars more with the same Stock number and Vin number! This manager wanted to deny my credit so they could sell the truck for more money to someone else. After receiving more horrible customer service I was encouraged to give up the deal. Seeing that I only had 3 days left before the end of the year to find a new truck I went forward with wiring the dealership $84,802.34. PAID IN FULL. Over the next few months, I had to call my salesman every single week for an update. NOT ONCE IN OVER 3 MONTHS HAS THIS DEALERSHIP GIVEN ME AN UPDATE without having to ask! I have received the tag and the title in the mail for my truck yet GMC is withholding my paid for property from me. I have been told so many times that they have no idea when its coming or why it is taking so long. I know of multiple other people who have had their trucks built after mine and been delivered soon after from THE SAME EXACT PLANT MY TRUCK IS PARKED AT. I have asked the dealer if there is any way I could fly to Michigan and pick up my truck and that’s not an option and they are not willing to anything about this. I have been told my truck is 100% complete not waiting on chips literally sitting in a parking lot where it was built with an unknown shipping time. I have called GMC corporate as well and they defer me to the absolute embarrassment of a dealership that I did business with. I am having to pay over $160 a month to maintain insurance on MY brand-new vehicle that is sitting in Michigan with NO answer on when I might receive it. When I spoke with the General Manager of the Dealership, he gave the same runaround answer of everyone else who seemingly has no clue as to why the truck hasn’t been delivered. I was deceived, insulted, and lied to by Bob Allen Motor Mall and its management.Bait and Switch
by Glee1001 on 06/16/2021I was shown a picture from their Frankfort location and purchased That truck. 4.5 hrs later I was delivered the wrong truck. I'm a businessman and to be honest, after 4.5 hrs I would have taken a bicycle. I drove the truck home and called… the next day only to be met by 'The Owners Son' who was rude. I have no time in my life for that but they should have delivered the correct truck to me at my house with an apology. If I weren't so busy I would have taken more steps to demand a correction. Don't go there or believe a word they say.We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. John Welsh - General Manager - (888) 309-6863
Service
by Debbie L on 07/03/2019They have THE BEST service department! Always share their specials with me so I can save as much as possible. They are always friendly, always timely, and overall great customer service!Don't bother. Non-responsive, non-negotiable.
by JonM on 06/14/2019Called and talked to "Tony" about a $900 price difference on a 2011 Mazda 3. Waited 24 hours for a call back that never came, then I called back myself and talked to Tony again. Waste of time as the price was "rock bottom… price". Non-responsive and non-negotiating. Don't bother here, take Bob Allen Motor Mall off your map. Good luck where ever else you land!Great Service
by Pjgisler on 02/19/2019All needs taken care of by a friendly knowledgeable staffBest dealership ever!
by DebbieDawn on 01/09/2019updated 01/16/2019Great experience! Great customer service and overall support from all!!Good People
by blue021 on 09/05/2010My son and I have each purchased a new Nissan from this dealership this summer. They have done everything possible to try and make a deal happen. They made us feel like our business is important to them. If their service department is as… good as their sales department we should have many years of doing business together.
About our dealership
Thank you, Miguel! We truly appreciate your kind words about your experience purchasing the GMC Sierra AT4 1500 Diesel at Bob Allen Motor Mall. It's fantastic to hear that our staff, especially Richard, provided you with excellent service and support throughout the buying process. Your recommendation means a lot to us! We look forward to seeing you again and helping you with any future needs. Safe travels in your new truck! John Welsh - General Manager - (888) 309-6863
by Bob Allen Motor Mall on 03/31/2025