Airport Ford
Customer Reviews of Airport Ford
Review type:
Financial Secretary
Financial Secretary
by lgoldsberry on 08/10/2023Brandon was great! He got my car in for an oil change the next day and told me about 2 other things that needed to be done to help with the upkeep of my 2014 Ford Fusion that has about 77,367 miles on it. The work was done in a timely… manner while I waited. Good Job!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
2014 Ford Edge Alternater Replacement
by Lebinky on 11/17/2022On Friday I pulled into the service area the car was completely dead. The service manager was able to get it started and pulled into the shop with a temporary battery. He asked me what happened and I show him a picture of the error I was… getting which was "Check Charging System" and he said probably the alternator. Everything I could find on the internet pointed to the alternator as the problem. On Monday i received a call saying they couldn't find a problem. I mentioned the error message I was receiving, and the girl said she would pass that along to the technician. (I would have thought that had already been done. I few hours later she called back and said the still could not find anything but it might be the alternator. She asked if I wanted to replace it at a cost of $1050. I said yes. The car was ready a couple of hours later. When I got the bill Labor was $530 (For a couple of hours labor?) Parts $435.57 (The most expensive alternator I could find on the internet was $213.) Misc and Taxes 84.43 So, yes, I feel like I got ripped off.The Best
by ralph.worley on 05/18/2020Always a pleasure to deal with Airport Ford. From buying to service they are easy to deal with. If you do not like the pressure and hassles at other car dealers, this is the place for you!Ralph, thank you for leaving such a great review and high star rating. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
2014 Ford Focus Clutch repair
by Zcbmbrboy50 on 01/14/20202md time airport ford has replaced the dual clutch in this car and it is still having problems. The repair was under warranty but along with the clutch replacement warranty repair, I was charged an additional 675 dollars for a clutch fork… and some shift linkage. After all the repairs the car still has problems it has gotten worse. The shift solenoids in the TCM started malfunctioning and the car wouldn't even move. Had to have it towed toma local shop and they diagnosed the shift solenoids in the TCM are bad and the TCM needs replaced and reflashed. This part was part of a call back under warranty when they replaced the dual clutch. They didnt bother to replace the TCM or even look to see if it was the problem. Now I have to buy a new TCM and pay to have it installed and tuned to the car. I am very unhappy about their handling of this problematic DPS6 dual clutch transmission. Now bc of the mileage ford wont pay to replace the TCM when that was the problem in the first place, not the clutch. Either they didnt care to investigate the problem and follow instructions by ford bulletins to find the problem or they just didnt do it at all and replaced the clutch due to the amount of work they are swamped with on these cars. They should either replace the tcm for free or reimburse me for having it done by a reputable shop, who btw, had told them before they replaced the clutch that the transmission and tcm were considered doomed based on ford bulletin diagnostics through identifix.com. I am currently stranded without a car as I come up with the money to have the real issue resolved. Very very upset with ford and their handling of this problematic dual clutch auto transmission or DPS6. Basically a manual transmission shifted automatically for those who don't understand it. It's not a true automatic why it has clutches and transmission control module eith solenoids to shift through the gears for you. Besides the transmission issues it is a great car and hasn't given me any other issues. But the issues it has given me are more than what anyone that buys a new car would ever dream of dealing with.Hello, thank you for taking the time to leave your honest and detailed feedback. We're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. We would like the chance to talk to you further so please do call us at (859) 371-4750 at your earliest convenience so we can work with you to make this right. We hope to hear from you. Have a great day.
First oil change
by Tomupser on 09/10/2019In and out in 30 minutes, service department was very friendly and professionalTomWe are happy we could make your experience a positive one! We hope you continue to choose Airport Ford for all your vehicle needs! Take care!
F150 recall and other repairs
by Greg Rice on 11/26/2018updated 12/03/2018Great job by the staff at airport Ford. Thanks!Greg, it is great to read such wonderful comments about your recent experience with us! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Travel Emergency
by Michael on 11/30/2018I was in a bind trying to get to Louisville for a family emergency, and my car battery had died. The crew at Airport Ford did an amazing job fitting me into their already very packed schedule the day after Thanksgiving. Not only did they… replace my car battery, but they also noticed an issue with my tires, and they corrected the tire pressure in all 4 tires. Besides being helpful, they were very professional as always. They are a great crew!Michael, we appreciate your recommendation of our dealership! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!
Leslie W
by LeslieW on 11/20/2018updated 11/28/2018Have a great experience in the Service department. Mario did an excellent job.We really appreciate you taking the time to leave us feedback on your visit! We hope you continue to choose Airport Ford for all your vehicle needs! Take care!
20k service!
by Kimberley on 10/20/2018Very nice service manager, John.Kimberley, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!
2018 Focus
by Barbzembrodt on 08/20/2018Very efficient and knowledgeableHello Barb, we set high expectations for ourselves so its gratifying to hear you had a great experience with our staff. If you have any further questions, please give us a call. We're always happy to help!
Brian H.
by Brian H. on 08/06/2018updated 08/14/2018Prompt reply to my call and worked around my schedule . Took me to work and picked me up when the work was completed.We really appreciate you taking the time to leave us feedback on your visit! Please let us know if there is ever anything else we can do for you! Safe travels!
Brandon, Service Department
by ppie31749@ao on 07/17/2018From scheduling my service call to the time I left the service department, Brandon kept me on top of everything. He explained information to me in "lay" terms. He was respectful and courteous at all times. He is truly an asset to Airport… Ford.We really appreciate you taking the time to leave us feedback on your visit! Please let us know if you have any additional questions about services you received and thank you again for choosing Airport Ford!
Superb customer service
by Ford F150 on 06/28/2018The service and personal treatment we received from the employees of Airport Ford was beyond anything we could have imagined. Bob Winstel, our salesman and Scott Hackman, new vehicle sales manager made sure that we received the vehicle… that we were searching for. Scott in the parts department and Guy in the service department went out of their way to correct a Ford Engineeeing problem. Their expertise worked out to our benefit. This dealership worked as a team to satisfy all of our needs. This Northern Kentucky family owned business is the most honest and reputable dealership that I have had the pleasure of working with in my 50 years of car/truck ownership. The sales, service/parts and finance departments all work together to see that the customer is completely satisfied. Thank you to all.Hello, it is great to read such wonderful comments about your recent experience with us! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!
Service Dept.
by TNB4604 on 05/05/2018updated 05/22/2018Excellent! Service Dept is key to those of us who have older cars that need work. They said it would take a couple of hours... during that time, the service person stopped by several time to give me a report on the progress. As an older… person, I thought it very thoughtful ! Thank you! Mary KenneyAirport Ford Saturday Service
by Sak1023 on 02/05/2018Mario and crew are awesome I had the works oil service performed. The are always courteous and efficientAirport Ford
by UKRuz25 on 02/05/2018This was my first time that I had my car serviced at Airport Ford and they got my car in right away and I was out in no time.. I highly recommend them.Airport Ford
by LicknRinda on 10/14/2017Took vehicle in for oil change & tire rotation. In & out in about an hr! Super job guys. Thank you!!!new ford
by jackbuecker on 07/27/2017Great price ...fair on trade-in ...allowed to take car home overnight to evaluateford escape
by BCARLOTTA944 on 07/19/2016enjoyed my experience , quick ,friendly and to the point . Zach did a very nice job .We really enjoyed reading your feedback! We are happy to hear that we were able to gain your trust in our business. We hope to see you again!
We really enjoyed reading your feedback! We are happy to hear that we were able to gain your trust in our business. We hope to see you again!
2002 Ranger
by klandwehr on 07/15/2015As always Mario and Brandon were very helpful and problem repaired. Truck looked great when picked up too..We are so pleased to hear your experience with us was such a positive one. We really appreciate your business and hope we can continue to be your one-stop shop for all your vehicle needs! Safe travels!
Excellent and timely service
by TNB4604 on 07/08/2015We took our Fusion in for its regular oil change and tire rotation. We were met by a courteous technician who took great care of our car. We didn't have to schedule an appointment, but showed up early on a Friday morning and our car was… taken care of immediately. The tech told us about how long it would be and was ready to help us with a way to get back home if we needed/desired it. His estimate on time was accurate and we had the car back in about an hour. After service was complete, our tech went over everything with us and explained just how functional the systems and tires included in our service visit were. That was a help for us. We will definitely continue going to Airport Ford. Thank you.
Ford Explorer
Ford F-150
Ford Transit Cargo Van
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
by Joseph Lee on 08/11/2023