Don Jacobs BMW
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Customer Reviews of Don Jacobs BMW
Review type:
Excellent!
by Tammy on 10/29/2024
updated 11/04/2024
Very positive experience with Don Jacobs VW. Richard was great to work with and everyone else was so pleasant to deal with. Highly recommend them!
23 reviews
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Excellent!
by Tammy on 10/29/2024updated 11/04/2024Very positive experience with Don Jacobs VW. Richard was great to work with and everyone else was so pleasant to deal with. Highly recommend them!Excellent sales team
by Bluegrass BMW Fan on 07/20/2024Always consider Don Jacobs BMW. They have a talented sales team and will work with you on the BMW model that interests you. Thumbs up!Best experience buying a car ever!
by KimmyP on 07/09/2024Salespeople are all very friendly and helpful. Made the purchase of my new BMW X1 pleasant and quick.BMW
by Tim on 05/30/2024First time buyer at this dealership. Great experience with a very friendly and knowledgeable staffGreat Buying Experience
by Todd Horstmeyer on 05/21/2024Very efficient sales team with no pressure applied during buying process.Excellent dealer great experience again thanks Don jacobs
by Ethan Chew on 01/12/2024My 3rd car from Don jacobs. Once again they did not disappoint. Excellent service will definitely come back for more cars in the futureFamily style Dealer
by Santa on 12/19/2023Would have given 5 stars but they tack on unwanted "protection" packages upfront that are unwanted/unneeded and say they aren't negotiable. Horse-feathers, everything is negotiable. I find it a put off and distasteful that they price that… unwanted stuff as mandatory. VW salespeople and contract/finance closers are well versed in car/truck knowledge, friendly, professional and personable. Sales managers are another story.Professional & Helpful
by Ryan Norton on 07/07/2022Very professional and helpful the entire processThere when you need them
by Ross on 03/06/2022We appreciated that the Don Jacobs sales and finance team were not pushy which can be a big turn off at dealerships. We especially liked our salesman Jason. They guided us through the process and gave all the info we needed. They were… competitive on price and financing. How the car buying experience should be!Superior services
by Hong on 02/25/2022Attention to details, provides excellent services. I am extremely pleased with this purchase.Seamless buying experience
by PC on 02/16/2022We investigated multiple cars in summer 2021 and landed on a BMW. Our sales rep then, Patron, was gracious and friendly and with little pressure. We told him we were just scouting and if we would be back, we would find him. About five… months later we did just that and built an X3 to our specifications. Probably the smoothest, lowest hassle car buying experience of my life (about 6 of em). Great job, comfortable, no pressure. Appreciated the experience.Great experience!
by Beth Keck on 11/21/2021Very attentive, knowledgeable salesmen who genuinely love BMWs. Great experienceGreat sales Dept. Always
by M Iqbal on 08/26/2021Gary and Johnny are one of the best sales team to deal with in Lexington. Will come back in 3 years for another car.Outstanding experience from beginning to end.
by ricercar01 on 06/15/2021I enjoyed every part of the process. The first visit and test drive were informative. Sales person gave me full pricing and payment options. Negotiation was painless. The manager even threw in some adds as a gift. I ended up with the car I… wanted at a lower price than I expected. I’ll be back for my next car!Great Experience
by SLT on 07/22/2020I had a great car buying experience at Don Jacobs BMW. Sales staff was excellent. I would most certainly recommend Don Jacobs.BMW 2020 X7
by Zavs on 01/11/2020Bought a beautiful X7 here. Special order. Process was smooth, fair, and fun!VW Atlas
by Shale on 12/16/2018Don Jacobs has friendly, knowledgeable and attentive sales people. They listen to you and help you determine the best fit for your needs. We really appreciate Mark Walsh and all he did for us.Friendly and knowledgeable staff
by EmmyMac on 12/09/2015I went in for an oill change and tire rotation and Tim Davis was awesome! He was friendly and listened to all my questions, gave me a quote quickly. I felt like my car was in good hands. I would highly recommend them!Amazing service!!!
by bmwx9 on 11/30/2014Don Jacobs BMW service department is the best! Every time I take my car in, Tim Davis takes extraordinary car of me. He keeps me updated every step of service and even follows up with me afterwords to make sure everything is good. I will… continue to bring my car in and my next purchase will be from Don Jacobs.Cant Trust A Service Department That Lies
by bmryan on 10/25/2014I would like to express my complete disappointment with the Lexington Ky, Don Jacobs BMW service department. It took multiple days of trying to reach the service department to make an appointment for my BMW. I tried 2 times using my cars… service connect and also placed multiple phone calls. Each time the operator would tell me there is no Service department member available. So I left messages and voicemails to have my call returned with no luck. After 4 days of not having a call returned which included a message that was supposed to be delivered to the service manager, I was able to finally reach someone to make my appointment. I was told that my appointment would take several days due to the nature of the recalls that needed to be fixed as well as some other minor issues. Due to the length of the service I was told I would be getting a loaner vehicle. I told the service department rep that I needed to bring my vehicle in a couple days early to drop it off since I would be unable to drop it off on the day of the appointment. They told me that was fine and that they would have a loaner ready. So I get there and drop my car off fully expecting a loaner vehicle only to be told I couldn't have one. The reason is that I was dropping my vehicle off early and they couldn't give me a car until the day of my appointment. This severely left me in a bind. This was in no way indicated on the phone when I made my appointment as I was told a loaner would be available. I had no ride home and now had to make other plans to get to work for the week. When I asked for a ride home since I was lied to about the loaner vehicle the service representative told me "Well, we can give you your keys back and you can take your car." I found this response to be very rude and highly unprofessional. Due to the unprofessionalism and being lied to, I can pretty much guarantee that my next BMW will not be coming from Don Jacobs. While I cant place any blame on the sales department, the rude way I was dismissed by the service department has left me feeling that my business and referrals are better suited for another BMW Dealer.
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