Don Jacobs Volkswagen
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Customer Reviews of Don Jacobs Volkswagen
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8 reviews
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The worst dealership experience imaginable
by Rae on 03/12/2025I have never had such an abysmal experience. From the employees looking down at me the instant I walked into the dealership, to the fact one of y'all pilfered the plastic vase that was in the car when I test drove it. I was embarrassed… having to drive the car off the lot with the don Jacobs plate frame and card stock sign where my temporary tags *should* have been. That's another thing. I tried getting ahold of Jackson concerning my temp tag, and I never heard so much as a peep from him about it. After my mother, my father, and I called several days and got the run around, finally someone overnighted the tags. What dealership doesn't put temp tags on a car once purchased? None of the dealerships my family has bought from has done this stunt. Most recently, my mom got a car, and the very same day she drove off with it, it had temporary tags, a full tank of gas, and the car was cleaned inside and out. That is the way a Volkswagen, or any dealership, should operate. No sloppy dealership advertisement junk cluttering up the car, just a clean, fully fueled GTI. You all could learn a whole lot from Neil Huffman Volkswagen on how to prepare a car for its new owner. Also, what even slightly reputable establishment has workers just waltz around mindlessly, answering every question with "I don't know, let me go ask somebody"? I had a tally counter going for each time Jackson or another member of staff told me that. 57 times a member of staff said those damning words to me, and that's just the Saturday I was there to test drive the beetle. When I was at the dealership on March first, Jackson told me that he'd get the plastic vase replaced and mailed to me. It's the 12th. I'd call and ask how much longer I'll have to wait, but I don't want to be told "I don't know let me go ask somebody" by half of the people there. The only one who had any semblance of understanding how to do their job was an older man with glasses. He managed to talk some sense into Jackson so he'd stop standing there like a deer in headlights It's truly miraculous that y'all are still in business. I mean no ill will towards anyone, but I'm not gonna lie and say "oh I had a wonderful experience". If it wasn’t for wanting that 2009 beetle, I would have gone to literally any other dealership on the planetTHE WORST!!
by LR on 07/27/2024Performed unnecessary maintenance!!! Charged over $600 for routine oil change! Communication is horrible! Management is non-existent! Take your VW to Louisville. It's worth the drive!!No customer service !
by Nouvellet on 10/09/2017service manager talked down to me and dealership refused to help on a set of cupped bad rubber tires at 20,000 mile, after I bought two pilots, a touareg and the new atlas...Never seen that before. Wont get my money again.Great experience and I LOVE my car
by Ghuggyx2 on 06/10/2013updated 04/26/2025i had the best experience with the sales team at Don Jacobs VW. Robert and Rick were stellar, I also got to meet the service manager and sales manager, as well as the finance guy who were all very helpful. They were great with my trade in… and I love my certified VW and the whole buying experience was an easy and positive one. Would recommend this dealership to anyone.Second great experience!
by jcosper on 03/19/2014updated 04/26/2025Second fantastic experience at Don Jacobs! This is no hassle car buying. In both experiences, I've picked out a car online, worked out a deal over the phone and finally came to the dealership for the shortest easiest car buying experience… imaginable. Cant see myself buying a car anywhere else. Thanks Patron, Adam and Andrew, Love the GLI. -JCVery Inconvienient
by bowerstone on 04/25/2011updated 04/26/2025I have never seen a dealership service department taht does not offer loaner vehicles on warranty repairs. They offer "low cost" rentals that are far from low cost, and a shuttle van that only runs locally and just two times in the morning… hours. Only dealership that I have ever experienced this.Service
by lillelund on 02/02/2011updated 04/26/2025I have had my WV EO for app. 4 years, and I have been very impressed with the Don Jacobs service department. Every time I have needed help they have gone out of their way to make me feel special and have always fixed the problems quickly… and completely. The performance of the service department is the reason I will buy my next VW at Don Jacobs! Morten Lillelund Chief Operating Officer Winterwood, Inc.Absolutely Great Service
by jpres3 on 03/03/2014updated 04/26/2025I recently took my car for service. Merritt took great care of me and my car. He was very knowledgeable and was able to answer all of my questions and concerns. I will definitely be going back to Merritt for my next service!
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