Rod Hatfield Chevrolet
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Customer Reviews of Rod Hatfield Chevrolet
Review type:
Excellent service
by Pmollett on 03/06/2025
Very professional, answered any and all questions. Very good service.
23 reviews
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Painless
by Richard W on 02/28/2025updated 03/10/2025Transaction was quite seamless, negotiations were via text. Came into the dealership signed a few forms and out the door I went. Very smooth.Excellent service
by Pmollett on 03/06/2025Very professional, answered any and all questions. Very good service.Service
by Malibu L on 03/03/2025Jamel gave perfect customer service and kept me informed about the oil change and alignment. He had my car pulled around waiting for me when it was ready.Oil change and tire rotation
by Charlie on 11/04/2024I had an appointment at 9:00 am and arrived at 8:45 am. The service writers were very nice. I sat there and waited for my truck to be serviced and it took until after 11:00am for them to tell me that it was finished but they did come out… earlier and tried to sell me on an injector cleaning process and new wiper blades. I knew that I didn't need the wiper blades and i though that the injector cleaning could be done just as good by putting an additive in the gas tank when i fill up. I do believe that with the appointment that i should have been finished in about an hour instead of over two hours.An Excellent Experince at Ood hatfield Chevrolet
by Jpdavi4 on 01/21/2024A great experience always. Well worth a few extra dollars. The staff is courteous and easy to deal with. I know I can come to Rod Hatfield in a pinch and they will get me in asap. The advanced technology is another boon I like. I drive… through the door and I can see the results for my tire alignment and the service that is due on their screen. I also bought a car from Rod Hatfield years ago. I got a fabulous deal and was satisfied with car.Best dealership
by R Dalton on 02/06/2023Had my recall on the heated seats. They got the parts installed in a a fast time while I waited on it. Very friendly people and great people to deal with.Rod Hatfield Chevrolet-Lexington,KY TERRIBLE DEALERSHIP
by Unsatisfied on 01/03/2023After further investigation, I discovered my Lifetime Powertrain warranty was voided before the first oil change because I went below 20% oil life. This was NEVER mentioned when I purchased my new vehicle. So I have been driving 1 hour and… wasting my time fir an oil change when I could have it done at my local certified dealership. Also, what does a tire rotation have to do with a powertrain??? Seems the warranty/loyalty program is voided if you don’t pay extra to rotate tires at oil change. Also, I am a snow bird and winter in FL. I was told if an oil change came due and I serviced my vehicle at a certified dealership in FL, the powertrain warranty would be voided. Guess they would rather have you continue driving the vehicle without an oil change!!!! This dealership is very crooked and out for the money, not customer satisfaction. It gives the Chevrolet brand a VERY BAD image!! I would not want them in my Chevrolet family if I owned a network of dealerships!! TERRIBLE DEALERSHIP!![non-permissible content removed]!!!!!!!!!!
by sales on 11/08/2021I wished i would have read these reviews before actually going there to buy a car. The sales man was nice. He ensured me it was a done deal to bring my trades and come on in. Well i get there and nothing is done. Long story short until… tomorrow. They never sold me GAP insurance at all. I kept telling them i need it. They are like know you don't. Yes i do back and forth. WELL I get home and look over my paper work i was not given anything they ended with both my cars. For all most nothing. Took my money. These are the most dishonest people you will ever meet. I been reading the reviews and yes they do rush you in and out of the finance office as fast as you can you never even really get to see your paper work. I advice all people to look at what they are signing with these people... They are [non-permissible content removed] I HAVE EVER MET!!!! I WILL UPDATE ON HERE SOON. Just give your money to someone else i am contacting me a lawyer. ASAP...ZERO RATING 0000000000000.0000000Outstanding Service
by My Chevrolet on 11/24/2020This is the only place that I allow to service my vehicle. Why? Because the amount of professionalism and care put forth by every team member is unprecedented!Customer Satisfactiom
by kenny4848 on 10/28/2016courteous, friendly, knowledgeable, on time delivery of sold vehicle, will be going back in the future.New car buyers STAY AWAY if you can
by 16_Camaro_SS on 06/22/2016I am unaware of their in-store service, however, purchasing a vehicle from a different state is an awful experience with Rod Hatfield. Communication was horrible. I was directly told by the sales representative Rocky that the in-store… customers are more priority than the ones on the phone. I continuously had to reach out to the sales representative daily for updates because he would fail to return my calls with answers. And even then he would have to put me on hold to go research. Once the deal was finalized I arrived to the dealership only to realize 1. My car was not prepared i.e. washed, filled up, etc... 2. My final check was lost that was sent in the FedEx envelope to the dealership and was told it was probably shredded 3. Even though I gave over 2 weeks time that I was arriving, service was never told early enough to be able to order my tire gauge monitors for my winter tires. I was on a time crunch as I was driving from 6 hours away then driving 6 hours back. I waited for 2 hours just so that things that could have been done prior to my arrival were completed. To this date I still don't know why I had to wait on the shop floor standing around with no one even talking to us. We never even received a welcome or offered a glass of water. Rocky is awful and I would never engage him in any vehicle sale. He made it very clear upon his arrival 1 hour later that he made sure to look you up and down. He didn't even appear to be appreciative that I just purchased a brand new car from him, If it wasn't for the only 2016 White Interior White Camaro SS convertible in the region I would have purchased my vehicle elsewhere. After the sale when I got back home I contacted the financial representative with a financial question and was told he would research it and get back to me. Well its been 2 months and I still haven't heard from the dealership. I am getting the feeling communication is a dealership issue and not only the sales rep. Only positive, once service knew about my tires they did a good job communicating with me with what they could and couldn't do since the time crunch and were very accommodating in packing and stowing my extra tires.Volt purchase
by scubabobb on 07/30/2014Justin did a great job. Explained he was new to the business, was professional, made sure all questions were answered in a quick and timely manor. Zak was very knowledgeable about the Volt more so than most sales people I spoke with about… the Volt. Processing was relatively painless and smooth. Prep on the car was a bit off. All tires were 4-5lbs low had to put air in each the next day as the low tire warning came on. Inside windows needed to be cleaned had a film on the front windshield.Excellent
by Judy_L on 07/26/2014Great service, friendly workers, and appointment time was right on time. Highly recommend this dealership and service dept. to everyone. Wouldn't take my car any place else.Dishonest and Deceptive
by jerald759 on 07/21/2014After calling and doing a credit application on the phone, I was approved, then on the morning of Saturday July 12, 2014 I spoke with their online chat lady from their web page. I spoke with the same online chat person three times. The… second time was to discuss trade-in, down payment, and out of pocket cost. I spoke with her the third time just to make sure that we had a meeting of the minds and to ensure there were no misunderstandings with either of us. RH’s online chat lady told me that I could use my car as the down payment, and my only out of pocket cost would be whatever the sales tax were. Nothing else. She told me there was absolutely no problem doing this. After arriving that same afternoon, I was greeted by the same online chat lady, their sales manager, and a salesperson. As I started to sit down I told the manager and salesman of the pre-arraigned agreement between their online chat lady and myself that we had created during our multiple chats, and handed him my list of four cars I was interested in. I sat in the lobby for over 30 minutes while the sales manager tried to up sell me into price and yr cars I didn’t want. Then the salesman asked to make a copy of my license and left me for another 30-45 minutes to enjoy blaring music, and to watch another person walking around singing rap songs out loud. After he eventually returned, he informed me that they had to have a additional $1000.00 down payment. Again, I told him this was not what was agreed upon when their online chat lady gave me her promised word of faith that I could use my car as the down payment and pay sales tax. I then asked him what were they considering my trade-in valued at. He only replied with,” No one talked to me about that”. I asked to speak with the online chat lady. She came out, sat down and I confronted her about her promised agreement that we had. While smirking she said,” Sometimes we do this, and sometimes we don’t”. Their online chat lady flat out lied to me in order to get me there, only to try to scam me out of an additional $1000.00. I wasted an entire afternoon because of this liar. As I left I told their online chat lady that I would be leaving reviews. As a man of integrity I have kept my word, something Rod Hatfield’s Chevy in Lexington, Ky will not do. Unless you want to be lied to, deceived, scammed, and waste your time, don’t darken this dealers doorsteps and avoid this place like the plague. As I left, I immediately knew why the McCoy’s hated the Hatfield’s.Southern road trip
by Fonzen on 07/16/2014Your dealership was courteous and very responsive to my questions and my car runs great again. Thank you. I would definitely come back.Great service
by jlathrem on 06/25/2014Everything was so simple. I dropped my car off in the morning and picked it up at noon. I have been there twice and both times have been waited on by Scott. He was great. He exceeded my needs and was more than accommodating.2014 Chevy Sonic Boomer
by Sonic_Shirley on 06/18/2014I received top notch service. Everyone was courteous and very professional. I was made to feel like a true "Valued Customer". Some dealerships just say it the staff at Rod Hatfield's Chevrolet on New Circle in Lexington, KY actually do it.shop elsewhere
by david92272 on 04/24/2010i bought a truck from them recently and although im happy with the vehicle i feel the sales department did me pretty dirty. ive bee keeping my eye on his truck. they dropped the price a 1000 well i bought it on a friday and tryied to get… them to come down a little more they of course said they couldnt. sat i got up an got the auto trader magazine which came out theday before. the same day i bought my truck.in i found itwas listed for a 1000 cheaper than what they sold it to me. i just thought that was pretty dirty. the salesperson knowing that it was on sale and not telling me. well i called them several tims and they would not except my calls. tak this fools advice shop elsewhere. theses people are particulary dirty [violative content deleted].Great Place to deal with
by arkf1end on 04/06/2014updated 04/25/2025It was a nice place and very nice people. I went there just to see what I won off a flyer in the mail and they ended up getting me in a new truck which I was wanting to get eventually. It was a great place to do business.DO NOT GO HERE!!!!
by firefighterguy on 05/11/2013updated 04/25/2025Thank you for using the Better Business Bureau's Online Complaint System. Your complaint has been assigned case # Correspondence regarding this complaint will be emailed to : Please print a copy of this for your records. Filed on : May 10… 2013 Filed by : xxxx xxxxx Lexington KY xxxxx Filed against : Rod Hatfield Chevrolet Used Vehicles 1501 Colesbury Cir Lexington KY 40511-1700 Complaint Description: Bought a car in September. Had to pay over $1400 in repairs in May. I got my 2006 Chrysler 300 in September of 2012. The very next day i had stalling issues and took it back. the service department said they could find nothing wrong with it. I took it home and it started stalling again the next day. Due to money issues i was not able to get it in for service again till about the first of April. I took it in with the same problem as before, but to a different shop. At Botts Garage in Harrodsburg. He noticed the wrong oil was in it, same oil that was in it when i bought it. He changed the oil for the cost of oil and labor and a diagnostic test ($140.00) I brought it home and on the way back to lexington started to stall again. The next week i took it back to a different shop. Bennets garage in Harrodsburg. They noticed a crack in the radiator that as very old. Pre dated the time i bought it. I replaced it for $460.00. The radiator was still not fixing the stalling. so after i saved even more money i was able to take it to Bob Allen dealership in Danville. They looked over the car and found a lot of problems that were due to age and were definitely problems that were there when i bought it. i would list them all but it is 3 pages of print outs. they randge from dry rotted hoses to bad cv axel boots and the PCM ($440.00 by itself)The tie rods were shot and the injector o- rings. Also belt and belt tensioner replaced. As well as all 16 spark plugs were wore out and replaced. As well as trans electrical plug. 2nd page...in take gaskets had to be replaced. Also Plug adapters replaced. There is more i have in there report. When i went to Rod Hatfield i ask to speak to Tim H. the sales manager and wanted to see the 130 point inspection that was supposed to be ran on all used cars they sell. He sent me to Jason B. and i presented these problems to him and again ask for the 130 point inspection report. He said they would not have that after a month because they just dont keep paperwork like that. I told him these issues were present when i bought the car and the 28 year SEA certified Chrysler mechanic said all these issues would have been more than noticeable if they did the 130 point inspection. Jason spoke with Phillip From Bob Allen and Jason told me that these things made no since and probably what caused my issue was driving in rain and water getting in a part. i ask Phillip at Bob Allen if this was possible and he said " Not even. What do they sell cars you cant drive in the rain'. Jason only offered to trade me into another car AFTER i got this one fixed. He only wanted to give me $10,000 trade on a $13,000 dollar car PLUS I HAD TO REPAIR MY CURRENT CAR MYSELF. I have spent money, time, lost work and missed getting my kids to school because of this. The $1400 plus $460.00 for the radiator and $140.00 for the oil and diagnostics is what im out. Your Desired Resolution: i want all of the issues that they had to miss on the inspection that they should have fixed covered. all the cost of labor and parts. NOT PUT INTO MORE JUNK THEY HAVE ON THERE LOT This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.good experience overall
by ggb1 on 01/16/2014updated 04/25/2025Our salesman, Kyle, took the time to help us find exactly what we wanted and needed in our next car. He went above and beyond what we ever expected. We were very pleased with everyone at the dealership and they made the purchase process… very easy. We will always refer friends and family to see Kyle. Thanks again for helping make our purchase a goo
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