Byerly Ford
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Customer Reviews of Byerly Ford
Review type:
2025 Explorer
by Brownie on 02/28/2025
Camden was an awesome salesman. The whole car buying experience was top notch. Highly recommend!!!
35 reviews
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2025 Explorer
by Brownie on 02/28/2025Camden was an awesome salesman. The whole car buying experience was top notch. Highly recommend!!!Brownie, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Acura TLX a-spec
by Tim on 12/19/2024Karen Wheeler helped me with my purchase of the car of my dreams and she was exceptional. Worked with me on price and financing. Helped with any questions that I had. I would definitely purchase another vehicle from this dealership.Hi Tim, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!
Worst Car Purchase Ever
by BariCal on 07/27/2024I should have known by the filthy condition of the 2020 Ford Escape that Donnie sold us that this was not a dealership that took pride in their product. However, the car had all the bells, whistles and safety features we were looking for,… so we gave in to our 16 year-old who loved the car and was paying for the majority of the purchase. Donnie was diffucult to understand and very frustrating to deal with. The car was still dirty when we picked it up a couple of days so that it could br properly detaijled, (crumbs in the console, stains on the cloth seats (that I was able to remove myself)). What transpired over the next week was nothing short of stressful and scary. The car started to shake after the first day home, the sunroof’s shade woukd not close and one of the doors woukd not lock! This was on a a Friday. I called Donnie and he told me to bring it in on the following Tuesday. I brought it in to the service dept Tuesdsy morning at 8:30 when Donnie said they opened and, of course, they didn’t open until 9. Very long, harrowing story short, our car had a post production turbo (that’ NO ONE KNEW ABOUT) that had not been properly installed, which accounted for, not only the shaking, but had punctured the catalytic converter. During this time I could not reach Donnie nor the pre-owned sales manager, Jason. My only point person was my service consultant, Chuck, which is the only reason I gave Byerly any star at all. Finally, after much grief, Jason agreed to take the car back and refund our money. But even THAT was stressful, as Jason said that everything had been taken care of with regard to the lender, but 4 days later, we still had an active loan with Huntington! Jason was out of the office and Jeff, the finance guy was, first, out to lunch, then, gone for the day (at 2 pm)! The following day, after 2 more phone calls, Vee, the receptionist, tracked him down and got him in the phone. Jeff then explained that Jason did not explain things properly (shocker) and that Byerly would first have to cut a check to Huntingto, overnight it, and then, at some point, cancel the loan. None of this had been explained to me and this was 4 days after “returning” the car, and 2 days after trying to get in touch with the finance manager. I could go on, but you get the picture. Would never go back to Byerly, but would follow Chuck to another service station, should he ever leave!Byerly Ford takes all customer concerns and satisfaction seriously and wants to provide the best customer service possible in any situation. Yes, it was very unfortunate what happened mechanically to this car. Somehow a bolt has come loose on a motor mount which caused the shaking, something we have never seen before. Once we had discovered what had happened, the pre-owned manager, Jason immediately offered a complete refund for the purchase for fear that the loose bolt could have possibly caused unknown damage (no "grief" involved at all) and you expressed complete gratitude for the gesture. Jason informed you that we had contacted the proper person at the bank to execute the cancellation of the bank contract. Yes, maybe he didn't explain in full detail of the process of exactly has to happen however, the cancellation had been executed. You had called a day or two later saying the contract hadn't been cancelled because you went to try and purchase another car and the dealer told you it hadn't been done. I would think any reasonable person who has ever dealt with bank policies and procedures would understand that a contract is not going to be cleared from your credit bureau in 24-48 hrs. We are not sure what we could have done differently in this situation.
Byerly Meg and Matt are the best in KY!!!
by Michael H on 01/20/2024Don’t buy a car anywhere else. Most honest dealer in country. Great selections and pricing is always lowest you can find. Owner Greg is super niceBea Cundiff
by Bea Cundiff on 01/11/2024I am very pleased with Byerly Ford and their staff who worked to get me a vehicle I could afford. They were friendly, and professional, and went the extra mile to help me. Thanks again to Larry Wenning and those who helped do paperwork… and those who got me the seat belt extensions I needed.Excellent experience at Byerly and with Karen Wheeler!
by Jason and Necole on 09/08/2023Neither my wife nor I had purchased a vehicle from a dealership in over 20 years, but we found an Escape we really liked at Byerly, took the gamble and set up an appointment. Sales consultant Karen Wheeler was PERFECT for helping us… navigate the purchasing and financing process and our options, without pressuring us with any up-sales and helping us keep within our allotted budget. I was very impressed with both Ms Wheeler specifically, and Byerly Ford in Shively overall. I know in a few years when my old F250 with 300k miles is finally ready for retirement, I'll be going back to Karen to help get me into a newer truck. Well done!service of 2018 ford edge
by ford edge on 04/14/2023everything was great but a small detail was over looked.----didn't reset the service light.antony l minyard
by anthony on 03/26/2023had a great time dealing with these people. new excatly what i wanted when i arrived. started to deal immediately. there was no trying to change my mind or up sell i different model. meg was fantastic in explaining the details an the… finance guy also was just as informative an friendlyBYERLY IS GREAT!!
by MARGARET on 08/31/2022Appointment was made and diagnosis complete and job performed and fixed!Simply the Best
by Mary Guinn on 01/29/2022Jim at Byerly Ford Quick lane is AWESOME! He made a somewhat bad experience excellent! They were short of help on a day j came for an oil change and unfortunately I couldn’t wait. Jim called me and rescheduled my oil change for another… day. All the staff is amazing. I wouldn’t go any place else.Bought a New used Ford 2016 Focus
by Silversam on 01/02/2022Very Satisfied. The sales man Charlie Z went above and beyond to help me. I just had been a horrific car wreck with totally out my car a was in desperate need of finding another car in excellent condition. It had to be used because I… cannot afford brand new oe so I explained Charlie Z my situation and He helped me. I owe him and your financial team a great deal of Gratitude. Thank You Holly H. Very Happy Customer.Byerly Ford Dixie Hwy. Louisville,KY Oil Change
by RFord57 on 11/30/2021Great people & great workNo need to go anywhere else
by Carrie on 03/25/2021I won't buy a car anywhere else! Karen, my salesperson is so knowledgeable and efficient. I never have to haggle and always feel confident in the quality of the vehicle I buy. It's worth the 3 hour drive to do business here. Highly… recommend!!!Karen Wheeler
by Donna Lilly on 01/03/2021Karen Wheeler just helped me get another great car from Byerly!! It is always great to work with Karen as she listens to what my needs are and works to fill every one of them. She does all the work so I just show up, sign paperwork, and go… home happy. I like that she is a prayerful person too and very trustworthy I never have to worry about being taken advantage of by her. Her hard work and dedication to customer service builds a solid reputation for ByerlyScreen name
by Screen Name on 12/21/2020I bought a used car with only 60k miles. Within the first week I had problems with my car, called the deal ship and they told me I had to deal with it. Shady business, just looking to make money!Byerly Ford Quick Lane
by Dealerships on 08/31/2020I drove in before heading on a road trip because I heard a rattling noise coming from possibly my tires. The problem was found with my brakes and adjustment was made. I thanked God for the dealership who knows their cars.Max service at Byerly Ford
by DonRFord on 08/17/2020Good service and Technician talked to me afterwardsHIGHLY RECOMMENDED
by Maranda4 on 06/09/2020Karen Wheeler is the bees knees!! She always goes above and beyond to help find exactly what your looking for! She is a strong, independent woman and always down to help! Thank you so much for taking the time to help me and my family find… the perfect fit! You are lightening in a body and anyone who crosses your path should be grateful!!False Advertising
by mommie8000 on 08/25/2019My husband and I are researching to find our soon to be 16 year old the vehicle she wants at the best price we can find. This dealership had a price listed on the vehicle that was unbelievable compared to other dealers, and it meant a 9… hour drive to get the vehicle but it would worth it to save the money. After multiple emails and the sales person knowing how far we lived away, my husband called to talk logistics; then, he is told... well.... the internet prices are actually for ford employees. Ridiculous. Were they expecting us to come that far and then spring an extra $10,000 on us. BEWARE. As long as you are not expecting to get the internet prices, you may be ok.Amazing
by BrittanyB on 07/18/2019Karen Wheeler is amazing. I came in last minute to find a vehicle in our $5,000 budget and she hit spot on. We were there an hour and had already found the perfect fit for me 🤗 thank you Karen so much. She went above and beyondbyerly ford
by conmik2436 on 06/17/2019updated 06/25/2019Great experience buying our new Ford Edge! Walked in picked it out and a few hours later it was mine. Karen was very helpful and nice to work with, The only down side was the finance guy trying to upsell warranties and spray on coatings on… the car even after I told him I wasn't interested at the very beginning.
About our dealership
Brownie, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Sue Tilly on 03/04/2025