Oxmoor Ford Lincoln
Customer Reviews of Oxmoor Ford Lincoln
Review type:
Great experience
Great experience
by Annielou on 04/19/2025Bradley was very knowledgeable and helpful. Glad he was the salesman I got. Highly recommend him.and the staff at Oxmoor.Thank you! We're glad Bradley provided knowledgeable and helpful service. We appreciate your recommendation and support!
Purchase
by Cconno2 on 02/23/2025Excellent, professional, courteous customer service from Erik, Whitiker, Ed and Briana. All were knowledgeable and most accomadating relative to the purchase of my Toyota Camry. In addition, they all have a delightful sense of humor. Thank… you!Thank you for your kind words! We're delighted to hear that Erik, Whitiker, Ed, and Briana provided excellent, professional, and courteous service while helping with your Toyota Camry purchase. It’s great to know their knowledge and sense of humor made the experience even better. Enjoy your new car!
Purchased a car full of lies
by Bluevan2020 on 02/08/2025updated 02/14/2025So I was finally ready to buy a new car/van but as I arrived said I wanted to look at 2 different cars. I was presented with the most expensive of my 2 I asked for and rushed through everything and when I asked about damage or recalls I was… told it had the blue seal and was checked and certified and car fax said no crashes. This car did not have an oil change per the dash board. After seeing the car in the day light it had the bumper replaced with even the lights replaced and the coloring was clear it was completely redone!! Also drove off the lot late with the door locked behind me and my dash completely blacked out. Come to find out after a night of tears it had 6 recalls!!! One of them was the sliding door of the van could open while driving. None of this was fixed or corrected even after asking about it specifically!We sincerely apologize for your experience. Transparency is important to us, and we regret that your concerns weren’t properly addressed. Please reach out to me at your earliest convenience so we can work toward a resolution. We appreciate your feedback and the opportunity to make this right. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com
Very knowledgeable Salesman
by New Truck on 01/28/2025updated 02/03/2025My salesman was knowledgeable and extremely helpful.We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Nice price on a used vehicle
by violivw on 01/28/2025They honored their trade-in price and actually gave a little more.Violivw, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!
Great experience
by TammyTN on 01/11/2025I traveled from Nashville to Louisville to do business at Oxmoor Ford. The vehicle was just as described. Dylan was a great salesman. No pressure. Got an excellent vehicle at a fair price.Thank you for your kind review, Tammy! We're thrilled you had a positive experience with Dylan and found the perfect vehicle. Safe travels, and we appreciate your business!
Best used car buying experience ever
by F150 Girl on 12/04/2024updated 12/11/2024Was coming from three hours away, so I began the process by texting with the sales department. When I showed up, they had all of the transaction paperwork ready and even the financing portion went by in a zip! Everyone was super friendly… and I am in love with my new F150!Thank you for sharing your experience! We're so glad the team made your long trip worth it with a smooth and friendly process. Enjoy your new F150!
Another horrible experience
by JeffJames on 11/23/2024Gave Oxmoor Ford Service another chance after a bad experience in 2023 and seriously regret it. Brought my F150 in for repairs and made an appointment for 8 am on Wednesday. Hadn’t heard back by 3 on Friday so I called. They told me they… hadn’t had time to look at it yet and it would probably be Monday. They said they were busy and hadn’t even ordered the parts yet. They tried to offer me a discount but I went and picked up my truck to take it elsewhere for that $4000 worth of repairs. I’ll never go back for service or to purchase my next truck. Terrible service!!Jeff, we’re sorry to hear about your experience and regret that we didn’t meet your expectations. Providing timely and quality service is our priority, and it’s clear we fell short. Your feedback is invaluable, and we’ll use it to address these issues and improve. If there’s anything we can do to make things right, please don’t hesitate to reach out. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com
owner of 2015 Ford f150 truck
by Gary Dukes on 11/02/2024updated 11/19/2024Very efficient and timely workHello Gary, thank you; we appreciate your feedback! We look forward to your next visit! Take care!
Ms Carrico
by Ms. Carrico on 11/01/2024Friendly serviceHello Ms. Carrico, thank you; we appreciate your feedback! We look forward to your next visit! Take care!
Maverick 30k service
by gmoney123 on 10/23/2024Service was done as promised.Hi, thank you for taking the time to leave a review for us at Oxmoor Ford. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Oil change and tire rotation
by Big Blue on 10/10/2024updated 10/17/2024Very friendly and professional, efficient process as wellHi, thank you for taking the time to leave a review for us at Oxmoor Ford. We're happy we could meet your expectations!
Recall
by Bill P on 09/26/2024updated 10/04/2024Service department required car to arrive at 9:00 am on Tuesday. Work was not started until the following afternoon. No communication. This was involving a recall for a part replacement.Bill, I'm sorry to hear about your experience with the delayed service and lack of communication. Your feedback is valuable, and we will work to improve our process in the future. Thank you for bringing this to our attention. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com
Great Service
by Bronco Sport on 09/27/2024Good customer service. Diagnosed the problem and took care of it. They were very knowledgeable and worked quickly to resolve our problem.We're glad to hear you had a positive experience and that our team was able to quickly and efficiently resolve the issue. We appreciate your feedback!
Service ( maintenance)
by Jossie S.12 on 09/13/2024Profesional… customer first !Jossie, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sales experience
by Maynard on 08/27/2024updated 09/03/2024We went in knowing what we wanted. Nick Bentley the sales representative was very helpful and personable. My wife and I was very pleased, in fact we are send my mother there this week as well thanks again to nick and the guys at Oxmoor Ford… for taking good care of us. We will be returning thanks again.Thank you for your kind words, Maynard! We're thrilled to hear that Nick and the team at Oxmoor Ford provided excellent service. We appreciate your trust and are excited to assist your mother as well. Looking forward to seeing you again!
2021 Ford Explorer Recall and Routine Checkout
by Tori Obe on 08/27/2024Completed Recall check and oil/filter change with routine checkoutHi Tori, thank you for taking the time to leave a review for us at Oxmoor Ford. We're happy we could meet your expectations!
Great service
by Linda2024 on 08/24/2024Nick at the Oxmoor dealership was very nice and thorough throughout the sell. We would recommend him highly.Hi, thank you for taking the time to leave a review for us at Oxmoor Ford. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Outstanding service
by CMJ_KY_ on 08/17/2024After an initial parts delay on recall service, my service work was quick as can be and Brandon truly exceeded my expectations with outstanding customer service. We wouldn’t go anywhere else!We're glad to hear that despite the initial parts delay, Brandon provided outstanding customer service and exceeded your expectations. We appreciate your loyalty and look forward to serving you again!
Service Dept Review
by Julie Ice on 08/08/2024I absolutely love this service. They pickup my car where I work and drop it off to me when complete. They call me if there are any problems or concerns and contact me when service is complete.Thank you for your feedback, Julie! We're thrilled to hear that you love our service and appreciate the convenience of our pickup and drop-off service. We're glad we could meet your needs and keep you informed throughout the process.
Bought an Escape
by Angela.Cahoe on 08/09/2024Great service!! Very friendly!! Very helpful!! Listened to what I needed and was able to afford!!Thank you for your feedback, Angela! We're thrilled to hear you received great, friendly, and helpful service. We appreciate your kind words!
Thank you! We're glad Bradley provided knowledgeable and helpful service. We appreciate your recommendation and support!
by Gabrielle Robertson on 04/22/2025