Oxmoor Ford Lincoln
Customer Reviews of Oxmoor Ford Lincoln
Review type:
Great experience
Salesperson
by BBlasher on 03/03/2023We loved working with John Safi at Oxmoor Lincoln! We weren't thinking we would purchase a vehicle that day, just test drive one. John made us feel relaxed and was never pushy in any way. It was truly a pleasurable experience for us at the… dealership which is something neither of us had ever experienced buying a car in the past. Car shopping had always been viewed as a necessary evil but not anymore! We ended up ordering a 2023 Navigator that day and have been thrilled with our purchase.Hello BBlasher, we are pleased to hear that John S. was able to assist you throughout the purchase of your new 2023 Navigator! Congratulations and thank you for choosing Oxmoor Ford Lincoln for this purchase! We look forward to seeing you again.
Piss poor service
by Jahdot1 on 02/24/2023I brought my car in for a recall. The technician had to replace some wiring. There is plenty of evidence that he did that, because he left a bunch of wiring and trash scraps in my trunk. He soldered wire that dripped into my carpet trunk… liner. Also did not finish the job by putting the car back together, as there is a couple pieces missing and one just sitting in the trunk loose.Jahdot1, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Would you please reach out to me with your full contact information that way we can look further into your concerns. Thank you. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com
Good service despite some bumps
by dbrooks on 02/22/2023My Escape went in for a recall of a recall (an earlier fix by another dealer to an oil heater problem may not have been completed). Oxmoor needed to get approval from Ford corporate, so the service needed to be rescheduled. Camerin, the… service rep, kept me informed throughout the process. On the second service date, Cameron arranged for a rental car, at Oxmoor's expense, since they needed to keep the car and had no courtesy cars available. Recall repair was completed.dbrooks, thank you for sharing your experience with us here at Oxmoor Ford. We are pleased to hear that Camerin was able to assist you throughout the time your vehicle was in our care. If there is anything else we can do for you, please let us know. Thank you.
Car service
by Joyce Scott on 02/16/2023My only concern was they roated my tires. When going home,I noticed that the air in my tires had not changed. It read 37,37 36 and 40. Wouldn't they have the same number. Also,I asked to have the speedometer adjusted. It wasn't doneHi Joyce, I apologize to hear that your speedometer was not reset and the air in your tires was not completed. Please stop by at any time and we would be happy to fix these items for you. Thank you. Sincerely, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com
Hi Joyce, we apologize to hear that your speedometer was not adjusted. Please give us a call so that we can set a time for you to come in so that we can adjust this for you. Sincerely, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com
No loyalty
by GHOCK23 on 02/03/2023I have purchased 7 vehicles from the Oxmoor stores since 2011. Five were brand new and two were gently used. I had always felt they were very fair and honest with me up until my last purchase attempt, when they tried to rip me off on my… trade that I had previously, bought right there from them just six months earlier! I was insulted by their offer and decided to go buy my new purchase at a competitor's dealership instead and it turned out that the competition didn't hassle nor haggle and was glad to receive my business.We are sorry to hear about your recent visit to our dealership. Customer service is our number one priority, and we apologize that you did not feel that you were treated in this way. Please feel free to contact me at your earliest convenience, I would love to discuss this more. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com
Recalls and oil change plus tire rotation
by GHOCK23 on 02/03/2023I brought my 2021 Bronco Sport in for two recalls and the service greeter asked me about an oil change so I replied with .."it is due one but I had been taking it to another dealership in the past for the oil change and tire rotation" Upon… hearing this the service greeter said "we can work those in today if you'd like them done" so I said 'yes' and he quoted me the service price and I said 'okay, let's do it' ..but When I got my car back from the recalls ..no other services had been performed during my waiting period?! I was a bit disappointed but on the bright side I didn't have to shell out $138 for the overly priced service!I am disappointed to hear this experience. We obviously fell short of communicating with you. Please contact me at your convenience, so I can learn more about this situation. Sincerely, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com
Music to my ears
by Doc1725 on 01/12/2023Great experience, very friendly and knowledgeable staffThank you for the great review, Doc1725!
Extremely Pleased
by Fred Bishop on 03/15/2022Had a great overall experience with our car purchase. Our Salesperson Wyatt was knowledgeable and personable. Everyone on the Staff was open and friendly. Will definitely return for any future needs and will highly recommend Oxmoor Ford… Lincoln.Hi Fred, we are so glad to hear of the great experience you had with your salesman, Wyatt and the team here at Oxmoor Ford Lincoln! Congratulations on your new vehicle and thank you for choosing us for your vehicle needs!
Great sales person
by Bernard on 12/27/2021Tanner was our sales rep and was excellent. Was not pushy and answered all questions. Wife wanted this car for a while. Bought lincoln cosair in silver radiance. Tanner treated us like family and we appreciate that.Hello Bernard, We thank you for the great review on your salesman, Tanner! I am glad to hear he was able to assist you with the purchase of your wife's new Lincoln Corsair. Congratulations and thank you for choosing Oxmoor Ford Lincoln!
Darrell was very helpful and knowledgeable.
by Richard K on 12/07/2021The whole staff was very courteous and helpful. On another point I was very pleased to see that the dealership had a long list of charities they supported. This in my mind speaks highly of the owner of Oxmoor Ford. Thanks again Darrell for… all your help.Hi Richard, I am so pleased to see you had a wonderful experience with your salesman, Darrell. We appreciate the great review and we hope we are able to assist you again in the future. Congratulations and thank you for choosing Oxmoor Ford!
Extreme satisfaction
by Greg on 10/30/2021I just purchased a 2018 Ford expedition platinum trim at Oxmoor Ford. Had a wonderful experience with our sales person Aaron who was personable and very well organized. The sales manager and finance manager were also helpful. We were even… able to I have discussions with one of the service technicians which was also informative. Overall we would definitely recommend others to consider Oxmoor Ford for their new and used car purchases.Great Salesman - (Aaron K.) at Oxmoor Ford Lincoln
by Satisfied Customer TAH on 09/03/2021I truly liked my salesman, Aaron K. He wasn’t pushy and he was knowledgeable about the SUV I was interested in and actually purchased. The only hiccup was that I had questioned the finance rates they quoted me. Aaron immediately went back… to the finance office and found out that the rates originally quoted were incorrect. He came back with the correct interest rates and we were good. He is young but was very easy to talk with. I was happy with my experience there. I knew what I wanted when I walked in the door from research on the internet. I wasn’t pushed into looking at other vehicles with more options or a different more expensive model. My whole experience was good and the next day my neighbor decided they wanted to go to the same dealership to possibly purchase their own new vehicle. Hopefully they will.Hello, We are so pleased to hear Aaron K. was able to provide you with such excellent customer service. Congratulations on your new SUV and we hope to see you again!
Oxmoor Ford Rocks
by David Bond on 08/21/2021Clint was very knowledgeable and professional. The transaction was fast and at a fair price.Hi David, We are glad to hear Clint was able to provide you with the best care during your vehicle purchase. Congratulations and thank you for choosing Oxmoor Ford!
Sales
by brooke on 07/26/2021I liked that the process was fast and efficient.Hi Brooke, We appreciate your wonderful review! Thank you for choosing Oxmoor Ford!
Chip sells the Mustang GT
by Richard scott on 06/25/2021After multiple horrible experiences with BMW of Louisville we decided to trade a car (which we did like) but the dealership experience was consistently a nightmare. Saw the mustang on line. It was a a nice car and the salespeople were a… little aggressive but reasonable. Did the deal got the car home and being a maintenance guy did some looking. Didn’t see any oil AT ALL on the dipstick. Put 1.5 quarts in still no oil. Thought I was an idiot. Took the car to autozone and embarrassed myself by asking the guy to check the oil. Yep, put 2.5 more quarts in. So I drove that car 50+ miles 4 quarts low on oil That’s how it left the dealership. So zero starsRichard, I apologize to hear that the Mustang was low on oil. I have spoken to our management team regarding your concerns and our manager will contact you to discuss further. In the meantime of there is anything I can assist you with further, please let me know. Thank you, Gabrielle Robertson Social Spokesperson grobertson@oxmoorautogroup.com
Satisfied customer
by William and Karen McAuliffe on 06/19/2021Fantastic sales staff. My salesman went the extra mile to ensure the vehicle I bought met all my needs. Superb young man.Hey William and Karen, We are so happy to hear of the wonderful experience you had while in our care! Congratulations and thank you for choosing Oxmoor Ford Lincoln for your vehicle needs!
Good buy from a really nice guy
by Spiderman1 on 06/15/2021Liked the friendly service and polite staff John Savi is a good salesman glad we got him as our salesmanHi Spiderman1, we are very happy to hear that John Safi was able to assist you throughout your vehicle search. We appreciate your business. Thank you
Great customer care
by Steve on 04/26/2021We were looking for specific features for a vehicle in our price range. Our salesman really listened to us and found one that met our needs. The whole process was very pleasant from initial inquiry to final purchase.Hello Steve, we are so pleased to hear of your wonderful experience with our dealership! Congratulations on your new vehicle and thank you for choosing Oxmoor Ford Lincoln!
Awesome
by MrvnPMchum on 04/19/2021Ray met us at our car the whole experience took just 2 hrs.!!! Who else can do that? From test drive to finance to drive away in our Nautilus. That was PAIN FREE!Hello MrvnPMchum, we are so pleased to hear of your wonderful experience with our dealership! Congratulations on your new Nautilus and thank you for choosing Oxmoor Ford Lincoln!
Service
by Anna on 04/15/2021I have a car from Oxmoor and the check engine light came on. They told me it would be a month and half before they could get it in.Thats bad business if you can not service your customer s.Anna, we are disappointed to see this situation. We are working to see if there are any remedies and we will advise ASAP. -Torben Petersen, Service Director
Best car sales
by Tim Thurman on 04/11/2021They are very professional, they are informative, they really take the time and work with you, they are polite, courteous and compassionate , best sale experience I’ve had in yearsHello Tim, we are so pleased to hear of your wonderful experience with our dealership! Congratulations on your new vehicle and thank you for choosing Oxmoor Ford Lincoln!
Thank you! We're glad Bradley provided knowledgeable and helpful service. We appreciate your recommendation and support!
by Gabrielle Robertson on 04/22/2025