Don Franklin Chevrolet Buick GMC
Today 8:30 AM - 7:00 PM
Customer Reviews of Don Franklin Chevrolet Buick GMC
Review type:
2025 Encore purchase.
by Oldman68 on 04/18/2025
Don Franklin Chevy in Somerset were very friendly and made us feel right at home.
20 reviews
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2025 Encore purchase.
by Oldman68 on 04/18/2025Don Franklin Chevy in Somerset were very friendly and made us feel right at home.We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
Best dealership in town
by Wayne !!! on 12/04/2023Great place to shop for a new vehicle. Brandon Swanner is a great salesman and very helpful. Jason also is very helpful getting one a loan and finding the best bank for a good interest rate. Many thanks to them.Wayne, we're happy you found our staff to be so supportive during your experience here at Don Franklin Chevrolet, Buick, And GMC, INC.. If you have any further questions, please don't hesitate to reach out!
Customer service
by Kyle Wyatt on 01/26/2023Don Franklin dealership is top notch! Every time I’m there I’m treated like a friend, these guys understand what customer service is supposed to be! A+ all the way!!!Kyle, we always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Don Franklin Chevrolet, Buick, And GMC, INC.
Super and affordable help with my check engine light and resulting issue
by JenniferC on 01/05/2023My check engine light came on. They diagnosed the problem, and called in my warranty. My bill was much cheaper than anticpated. They were efficient and very helpful!Jennifer, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Complimentary Initial Oil Change
by ConnieC on 12/27/2022The service staff were professional about scheduling, & service techs were speedier than previous dealerships. I was a little disappointed that other typical services were not offered however; such as tires & other fluid checks.We really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Great dealership
by CurtWins on 01/03/2018updated 01/12/2018I would recommend to anyone to use Don Franklin and our salesperson Zachary Strunk. Great Price !! Great Service !! We live over 300 miles away and it was well worth it.Malibu Service
by Doug1965 on 02/09/2016updated 02/29/2016Fast courteous service, didn't have to wait long.service tech called me when my car was finished, and also alerted of additional service being done.Oil tire rotate fluids topped off
by sargeoo68 on 12/21/2015updated 01/11/2016Friendly folks in every Dept, they help make each visit fun. The staff is friendly helpful and always willing to laugh, they make it a place where even though you are spending money, it's still good.Oil change
by SaraJ830 on 12/15/2015updated 01/08/2016I do not like to wait over 40 minutes for an oil change. Just don't think it should take hour and half. When I brought my car in for its first oil change the service rep said nothing about them rotating my tires which took little longer.… All in all I was satisfied except for the long wait?Outstanding Customer Service
by Brian_P8815 on 11/26/2015updated 12/04/2015Tracy Whitaker was awesome to work with! His caring and compassionate attitude to get me in the right vehicle was outstanding! He and the finance crew worked harder for me to get in the right vehicle than anyone ever has! Don Franklin and… its crew now has my business for life!!! A++++ all the way!!!!!bridgett
by bridgett_a on 10/20/2015updated 11/13/2015The service was scheduled and complete on time. The parts were not all available, but the recall work was completed and the parts were ordered for the warranty work.equinox
by idenisea on 10/07/2015updated 11/09/2015It was good! Took a while for service to vehicle to be finished, but overall a great experience. Thank you! We had oil changed, adjustment made to door, and check engine light turned off.Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a great experience. We will share your comments with our team and we look forward to working with you again down the road. Take care! Don Franklin Chevrolet Buick GMC Team
Great start to road trip!
by SMorgan1 on 10/09/2015updated 11/07/2015I had an up coming trip planned with several friends and had procrastinated in ordering the luggage carrier and rack. The day before we were scheduled to leave I show up for my install and the keys were missing from the shipment. I… panicked, how in the world am I going to get all the stuff four women pack for vacation in the back of a Buick? I was scrambling around looking for alternatives when I was contacted by the service department, Ray Seabolt had actually called a lock smith and had the lock keyed for me. They exceeded every expectation and really took on my issue as if it were their own. I cannot express my gratitude, and really appreciate your hard work Ray, thanks!car buying service
by JonathanMorton on 08/05/2015updated 10/21/2015the dealer did a amazing job not only helping me save money but helping me get a excellent car which is greatly appreciatedDon Franklin Chevrolet Buick GMC Review
by LEmerson15 on 08/23/2015I must say that Don Franklin of Somerset is the BEST DEALERSHIP we have ever dealt with in purchasing a vehicle. We received excellent service from Joe Cummins, the General Manager, and James Adams, our Sales Agent. They both were very… courteous and friendly and after we told them what we were looking for, they led us right to the perfect vehicle. Our Equinox fits our needs and we stayed in our price range. Paul Watson also did a great job handling our financing. We absolutely love our new Equinox and we will definitely recommend Don Franklin Chevrolet Buick GMC to all our friends and family! We were happy when we went in that morning and were even happier when we left! Thanks for a great experience.Satisfied Customer
by JLOsborne on 07/31/2015Paul Watson made my experience buying a new Buick Encore very satisfying and personable. I am enjoying my new Buick. Thank you, Jeanette OsborneLgray
by Lfgray on 07/06/2015updated 07/22/2015I appreciate the honesty we received from salesman and manager. Very eager to help us any way they could without lying to us (a lot of places we have been to have not done this). This is my second vehicle I have purchased through a Don… Franklin lot. I plan to continue.Excellent Service
by Jeannie79 on 05/23/2015updated 05/29/2015Paul Meece and Philip were really nice and did everything possible to make my first experience purchasing a new car a great one!! Thanks!Scam Salesman
by SnJwilliam on 04/10/2015I purchased a vehicle at this car dealership almost a year ago. I will have to say, it is the worst car I've ever owned. I had been wrecked and preowned by a car rental company. I asked for a carfax report and they brushed me off. I should… have RAN!!!! They are their own insurance companies and do not report the wrecks. So, I called and tried to switch the car out and get out of this nightmare. They ran my credit so much that I can't get credit now! It was a bad experience and I will not buy from them again. I will not let my family or friends either. I was a faithful customer and had purchased there before. But, not any longer. If they ripped me off, they will rip you off too.good dealership
by johnnyboy11 on 11/30/2011updated 04/25/2025were very helpful and have reasonable prices on there vehicles.
Chevrolet Silverado 1500
GMC Sierra 1500
Buick Encore GX
About our dealership
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
by Chole Yates on 04/22/2025