Gerry Lane Chevrolet
Customer Reviews of Gerry Lane Chevrolet
Review type:
Review
Review
by Mcouty20 on 04/08/2025Great experience! Friendly, knowledgeable and helpful salespeople. Donald Gelpi is the best. He listen to what I liked and needed in a vehicle and worked with me to make it happen Truly a great experience at Gerry Lane.Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Gerry Lane Chevrolet - Cassaundra W is the BEST.
by Jesse D. on 03/30/2025Cassaundra was amazing, she was very thorough and explained everything in detail. She made the process smooth, and got us in a nice new vehicle. Highly recommend Cassaundra! And Gerry Lane Chevrolet. They were absolutely amazing.Jesse, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SERVICE/PARTS
by MICHAEL on 12/04/2024updated 12/11/2024Everyone was professional and very courteousYour satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Chevrolet and we hope to see you again soon!
Great experience
by Ones ers on 10/10/2024updated 10/17/2024Fair pricing and very easy process.Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Chevrolet and we hope to see you again soon!
The worst experience I have ever had with a repair
by Fanofhonesty on 09/11/2024updated 09/19/2024My car has spent the greater part of 2 months at this dealership for a coolant leak. Over $300 just to look at it. It took the dealership 3 weeks to perform a repair on my car to replace a heating core and ECU. I had to contact the… dealership daily because there was next to zero communication on what the delay was. After paying over 4k for this repair and replacing the ECU I was told my alternator was also going to need to be replaced and it would cost an additional 1k. I said hell no and picked up the car and learned to replace the alternator myself for $350 and about 45 minutes of work. Discovered the leak was not repaired and took the car back to the dealership. Was told this was now a different problem thermostat and it would cost over $500 to repair. BTW this was NOT under warranty of the original repair. Spoke with asst mgr and was able to work with the price by about $100. 2 weeks later my car was ready. Drove it for a day and discovered the leak STILL isn’t repaired. Now the car is once again back in the shop and I just can’t wait to hear what bull they will try to tell me next. Funny side note, since they replaced the ECU they did not reprogram the key fabs or replace so now my remote start/car alarm/keyless locks don’t work. I assume they will try to charge me for this too. Why wouldn’t the fix this? Just an awful experience. The facility is covered in trash parking lots and surrounding areas. I regret bringing my car here. Maybe I should have just said no to the original repair because I seriously question the integrity of the mechanics and managers at this point. Nearly 5k in and two months later I still have a coolant leak and no car. 0/10 would not recommend.We regret to hear that you had this experience with us. Please reach out to us at (225) 926-4600 when you can so we can address this situation directly. Thank you and have a great day.
Worst repair experience. Zero out of five if I could
by Never again on 09/11/2024My car has spent the greater part of 2 months at this dealership for a coolant leak. Over $300 just to look at it. It took the dealership 3 weeks to perform a repair on my car to replace a heating core and ECU. I had to contact the… dealership daily because there was next to zero communication on what the delay was. After paying over 4k for this repair and replacing the ECU I was told my alternator was also going to need to be replaced and it would cost an additional 1k. I said no and picked up the car and learned to replace the alternator myself for $350 and about 45 minutes of work. Discovered the leak was not repaired and took the car back to the dealership. Was told this was now a different problem thermostat and it would cost over $500 to repair. Btw this was not under warranty of the original repair. Spoke with asst mgr and was able to work with the price by about $100. 2 weeks later my car was ready. Drove it for a day and discovered the leak still isn't repaired. Now the car is once again back in the shop and I just can't wait to hear what they will try to tell me next. Funny side note, since they replaced the ECU they did not reprogram the key fabs or replace so now my remote start/car alarm/keyless locks don't work. I assume they will try to charge me for this too. Why wouldn't the fix this? Just an awful experience. The facility is covered in trash parking lots and surrounding areas. I regret bringing my car here. Maybe I should have just said no to the original repair because I seriously question the integrity of the mechanics and managers at this point. Nearly 5k in and two months later I still have a coolant leak and no car. 0/5 stars.We apologize for this experience and mistake on our end. However, we are doing our best to fix your vehicle and communicate with you. This vehicle was in the shop from 7/15 – 8/13. You did not approve repairs until 7/26. We typically quote 3 weeks to perform this type of repair. This vehicle was returned Monday and is being looked at now for the coolant leak. We performed a successful pressure test and will be performing a 20 mile test drive to make sure everything is ok before releasing the vehicle. Again, we are so sorry for this misunderstanding.
Picked the vehicle up again after being assured by service representative that the car would be fixed and that they would do a 20 mile test on the vehicle. It has been just over a week and once again the car is leaking coolant… this will be the 4th time I will have to return to have service work done on a repair I am already making payments on. What accountability are these people taking for these kinds of mistakes?
Spoke with the service manager over the phone today seeking to either have this repair expedited or to see if the dealership could accommodate traveling while my car was returning to the shop and was asked to take is review down. When I asked him why I should do that he told me I was a liar and that the dates I wrote in the review were off. You’re here arguing with me about how many weeks the car was in the shop when your people have told me 3 times that the car is ready and I’m frustrated and looking for answers from the person in charge. He said that they had done their best to accommodate me and resolve the issue and that he thought I said I was never going back there again. The issue is not resolved! I asked him “do you think this issue is resolved?” How shady to ask a dissatisfied customer to remove a review and call them a liar to boot. Trust me I wouldn’t return here by choice but now that I am paying this repair off that still isn’t complete.
Great
by Jazzy_j42 on 08/31/2023Customer service was great and mechanics got my vehicle finished before the estimated timeframeThank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Air bag replacement
by Andre4ea on 02/19/2022Very fast fix, Taylor is great!Michael'sZ71
by MichaelsZ71 on 03/02/2020It was professional and performed in a timely manner.Great customer service with a smile
by ambeyrae on 01/28/2020Taylor greeted me right away with her bubbly smile. I told her exactly what I was looking for and she jumped right on the path of getting me into vehicle I wanted. No fuss or muss. From Taylor to the finance department I was treated the way… a customer should be. Everyone greeted myself and my young daughter. Again Taylor was awesome. This is my third car from Gerry Lane I will always go back.Top Notch
by FrankPrav on 11/15/2017Excellent service and sales people. Ive bought from several dealers and several brands and this is hands down my best experience ever. Sales and service are 5 star. Now my dealer for years to come.Shocked Customer
by Housewife on 10/16/2017My fiance purchased 2 vehicles. After the purchase the saleswoman became arrogant and had an attitude as if we were a bother when we were calling about our vehicles being washed and getting an inspection sticker. I left my vehicle with her… overnight only for it to be ready at 5 pm. That is entirely tooooooo long for a car to be washed, tank topped off and an inspection sticker. My fiance was not pleased with his base model truck and asked to bring it back and was told he would need more money with a 728 credit score. Avery refused to take it back and Chad was rude when asked about bringing the vehicle back. Barrack was just as arrogant and disrespectful. I will NOT recommend this dealership to no one!!! I am very displeased with my service. They were at my disposal until my fiance signed on the line and then they treated us as if we did not exist. There is a reason I have never purchased a vehicle from Gerry Lane. No pride in the name, unprofessional [non-permissible content removed] running the company! Worst experience of my life and I been buying vehicles since I was 19 and I am 39!great warranty service but bluetooth issues not resolved
by peawheat on 01/12/2017My original appointment was to repair Bluetooth feedback during cell phone usage, and it was not repaired, I was told issue between General Motors and Apple, so I am now talking to General Motors. I requested oil change & tire rotation and… that was done. The service was great, just disappointed Bluetooth issue is not resolved on 2017 Chevrolet Equinox.Great Sales Experience!
by two70wsm on 11/28/2016Gerry Lane is surely a place of professionals and they treated me with respect and courtesy. No hang ups in the sales process and my sales consultant was truly a guide! I will definitely be doing business in the future!Gerry Lane Chevrolet in Baton Rouge, LA
by Kenyetta on 07/07/2016Gerry Lane Chevrolet sold me a lemon, in January 2016 i been having problems with the car for over 6 months, I even contact The GM department, they didn't even help me. Soo now I'm stuck with a car note of a sour lemon car..... I wouldn't… advise no one to go them. Ever2015 Tahoe
by rmaughanjr on 10/06/2014Good customer experience with salesman. Excellent experience with Business office. Vehicle delivered to my office with salespersons who took lots of time to be sure I understood all the features of the vehicle. Could not have gone better.… Entire experience from first contact to delivery at my office took less than 5 working hours. Way to go Gerry Lane. You literally stole the deal from another dealership who just could not perform as your team did.Great vehicle and outstanding sales people.
by gerry47 on 12/31/2013updated 04/24/2025We purchased a 2014 Traverse LTZ. We came in thinking of a Tahoe but it was a bit too high up for Carol and the third seat and storage wasn't ideal. We also looked at an Acadia, but we were sold on the Traverse. We didn't like the new camel… color interior at all and though we came in saying we didn't want a dark interior color we came to the realization we actually liked the black. After finally deciding on the "bells and whistles" we liked, it became obvious we needed an LTZ. We had decided by then to get an LTZ with a black interior and either a white or black exterior. There was only one and it was "in transit." Adrienne and William did a bit of research and found it already on site. Adrienne removed the plastic covering and showed it to us. The "white" was actually a much much better shade of white than what we had thought. All in all, we ended up with what we really needed - a vehicle Carol could use for her real estate work and one that I had room to drive for family outings (the back seat is ideal for three grandchildren!). Thank you to our friend Eric Lane for guiding us in the right direction and for the care provided us by Mr. G. and Mr. H., and of course Adrienne who was more than outstanding.
Chevrolet Silverado 1500
Chevrolet Tahoe
Chevrolet Traverse
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Sandy Karon on 04/10/2025