Customer Reviews of Richards Honda
Review type:
In and out thank you
by LSpears on 01/09/2025
updated 01/15/2025
In and out for routine service will be back
55 reviews
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Customer Loyalty? Not!!!
by tmich33 on 11/30/2013updated 04/26/2025Well...this would of been my 5th Honda purchase from this dealership so I guess I expected customer loyalty and a good deal. Instead I got the run around. The "ask the manager" hustle accompanied by a 4 hour wait while they "asked the… manager" They quoted me 4,000 below the bluebook trade value of my vehicle citing it would be hard to sell (Hard to sell a Honda at their own dealership...really???) The price they quoted me on a 2013 (note this is November so 2013 is just about over) was over $2,000 more then the price I was quoted on the internet. When I told them this, I actually had to show the salesperson the email to "prove it." By then...4 hours later....I'd had enough and we left. Today I received an email telling me what a great deal I can NOW get on a 2013 model. I had to laugh. I'm done with Honda. I love the cars...and truly wanted another one, but its not worth it. When you begin to hate the thought of buying a new car because of the hassle you get at the dealership you know its time to buy something else.2013 Honda Accord EX purchase
by brutus77 on 02/04/2013updated 04/26/2025My wife anf I were very satisfied with our new car purchase experience at Richards Honda. The sales people were very helpful. I had priced the vehicle on-line and the dealership honored that price throughout the purchase period, adding only… the extras we later decided upon. Overall I would recommend Richards Honda to anyone considering a new automobile.Very good purchasing experience
by deej012160 on 06/27/2012updated 04/26/2025I recently purchased a new Honda Civic EX from Richards Honda. The internet sales manager, Julian Watson, and the overall sales manager, David Hill, were both very professional to work with and took excellent care of us during our… purchase. I highly recommend doing business with Richards Honda. This is the second vehicle I have purchased from this dealer and both experiences were excellent (low pressure, no tricks/gimmicks). We decided on a specific color that was not on the dealer's lot. They found one, we agreed to a very reasonable price, then they had it delivered and prepped before close of business that night. I researched "how to buy a car" here on Edmunds.com, Cars.com, and other similar places. I highly recommend the advice given here & elsewhere to get multiple quotes via internet quote requests. Based on the communications we received from Richards and other dealers, this is an excellent starting point for a purchaser.The ONLY place to buy a Honda
by BRWinegirl on 10/16/2012updated 04/26/2025This is the 2nd car I've purchased online from Richards. It was an absolutely great experience - very easy! Total time from walking in to driving off was 3 hours. I love that there was no pressure to buy. I've walked out of other… dealerships because of pressure. Meghan was super knowledgeable about the car and its features. Price was better than any other, including megadealerships like Carmax. great follow-up from the dealership as well. Richards Honda has my business for life.Michael Badeaux - The Best!
by jaym25 on 05/10/2012updated 04/26/2025While looking for a car, I contacted Michael to help me find the particualr car I was seeking. He stayed in contact with me and made me feel as though he really cared about my needs. Even though I found and purchased the car elsewhere, I… contacted Michael to help me with a problem I was having. Michael helped me as if I had bought the car from him and with his help, I was successful in resolving my problem. I would definitely purchase a new car from Michael Badeaux and Richards Honda, and recommend him to all my friends.WOW!! I love this car!!!
by elementals on 05/23/2012updated 04/26/2025Thank you Charlie Strickland!!! I LOVE this car! The experience at Richard's is just like the last time, and the time before that - easy. Okay, it was warm and fuzzy too. Charlie helped us so much, it's my third car to buy from him and… Richard's. It's a trust thing with me, and Charlie and Richard's provide just that - and a great deal, too. Thanks!!!Easiest deal I've ever made
by dsj5213 on 02/16/2013updated 04/26/2025I contacted Vance M., the internet sales rep, about a 2013 Accord LX. I had used Edmunds to do my research and was going in know exactly what I wanted, what I wanted to pay, and what I wanted for my trade in. I had to do ZERO negotiating… because Mr. M. quoted me exactly what I was looking for right off the bat. Finance department was very friendly and got me a great deal. I highly recommend contacting Vance if you are thinking of purchasing a Honda in Baton Rouge. I absolutely love the car.Richard's Honda is amazing to do business with!!! Go visit them today!
by ericasib on 06/01/2011updated 04/26/2025After totaling my car, and trying to get back to a semi-normal life with a car... Richard's Honda made that all possible for me. I had dealt with a couple of dealers, and Richards had the best customer service around. I was able to roll off… their lot that night with my brand new 2012 Honda Civic. I recommend Richard's Honda to anyone looking to do business with extremely friendly people, and also people who actually want to sell a car! Scott Brady was awesome to do business with, and everyone else that I dealt with. My Richard's Honda experience was phenominal, and I give them an A+ Go see them if you are interested in wonderful service. The service sense I have purchased my car has been awesome as well! I have nothing but good things to say about Richard's Honda! Buying a car from them was actually fun, & not stressful! (Might I add, I purchased my car during my week of finals, & just two weeks before my college graduation.) Go see them! :)Good Experience
by serenyd on 07/02/2011updated 04/26/2025Bought a new vehicle from them a couple weeks ago. Nice salesguy, Rene, nice people to work with all around. Only beef was we were there for 4-5 hours and most of it was spent waiting to get into the finance office. Did not plan for it to… take that long.Great Experience
by shenning on 05/15/2012updated 04/26/2025Internet sales person Julian Watson created a great buying experience, from his initial contact to the final sale. He answered all our questions and dealt with us honestly and fairly. It was the best experience I've ever had buying a… car. Steve HenningWorst experience ever
by bbennett16 on 03/22/2012updated 04/26/2025I bought my first new car in August of 2011 it was a 2012 honda civic coupe. Ive had an issue with it not starting sometimes and when brought to the attention of the service representatives at the time of my first oil change in January it… has been a downhill battle. My 2012 civic has 6 work orders for the same issue over the last two months. The service manager (Danny) only tells me that they have done everything they can do and he has no idea where to go from here! Thats always promising right? When i go to the receptionist and ask for the GM she sends me to the sales manager (David Hill) who says i have 2 options, continue to have my car repeatedly in for service until they can duplicate the problem and find a solution, or they can trade in my BRAND NEW 2012 civic in for a used car! Sorry i didnt buy a brand new car under the impression that it was in perfect condition just for it to have a problem from the start and trade it in 6 months later for a used vehicle! I honestly think this will be the last time i ever buy any vehicle from this dealership!Brittany, I am very sorry to hear about the poor experience you have had at our dealership over the past several months. I understand your frustration and appreciate your candid feedback. I want you to rest assured that I am looking into your concerns and am taking action to make sure this never happens again. In addition, I want you to know that I am willing to go above in beyond to ensure that you are completely satisfied with your Civic. I would like to speak with you further so that I can better understand the issues that you expressed and find a resolution as soon as possible. Please contact myself or our General Manager, Paul Ziffer, at your earliest convenience. --Con Lemoine, Assistant General Manager
Most professional dealership I've ever dealt with
by deanna8 on 08/23/2011updated 04/26/2025I have bought two Hondas from this dealer and have used their service dept for many years. Most recently I have bought a CR-V with assistance from Charlie Strickland. Though I live a good distance from Richards Honda, I always seek them… out. Sales and service staff are knowledgeable, professional, and are never "pushy" nor aggressive. Upper management is always visible and interacts with customers. I highly recommend Charlie Strickland and also April in the service dept. This dealership is truly different.Friendly, attentive, & quality-control minded
by MonteHale on 10/10/2013updated 04/26/2025Our salesman, Gerald C., received us at the door like he was welcoming us to his home. He answered all the questions we had, and was very patient in explaining the various features of the 2013 Honda Accord. His sales manager was not high… pressured, and kept his word on the price even though we purchased the car a couple of days later. The entire staff at dealership was friendly. They seemed sincerely interested in getting good reviews.
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About our dealership
Richards Honda is Louisiana's Original and Most Experienced Honda Dealer. We have been serving the Baton Rouge and surrounding areas since 1971! We are family owned and operated locally and proud to support many community non-profit organizations! With one of the largest selections of new, used, and certified pre-owned vehicles in the state, you can rest assured that we'll have just what you are looking for! In addition, we have world-class service and parts departments that can help you with all of your maintenance and repair needs! Visit us today at 13413 Millerville Greens Blvd in Baton Rouge (Just off I-12 at Millerville Rd-Exit 6)
What sets us apart
Louisiana's Most Experienced Honda Dealer (Since 1971)
1 Year Complimentary Maintenance with Every New Honda Purchased
Upfront, Transparent Internet Pricing!
3 Day Money Back Guarantee
Edmunds 5-Star Dealer Award Recipient (2016)
Amenities
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
Languages Spoken (2)
- English
- Spanish
I am very sorry to hear that your buying experience was not an enjoyable one. Your feedback is very important to us as we are always looking to improve our customer buying experience. I have e-mailed you with some additional questions that will give us a better understanding of the events that occurred. Please contact me at your earliest convenience so that we can discuss this further. Thank for your feedback. I look forward to speaking with you soon! --Con Lemoine, General Manager
by clemoine on 11/30/2013